Focused, analytical, and emotionally intelligent IT professional with more than sixteen years in the health information management field. Experience conducting fixes and enhancements to proprietary health information systems, custom Epic build and organizing application team. Self-driven and efficient-process-oriented point person who balances tasks and follows through on projects. Certified in Epic’s Grand Central (ADT) and Prelude applications: Like having Epic TS in your own backyard, but with the hallmark personal attention you desire.

1. Dontrell Bluford
http://www.linkedin.com/in/dbluford
SUMMARY
Focused, analytical, and emotionally intelligent IT professional with more than sixteen
years in the health information management field. Experience conducting fixes and
enhancements to proprietary health information systems, custom Epic build and
organizing application team. Self-driven and efficient-process-oriented point person who
balances tasks and follows through on projects. Certified in Epic’s Grand Central (ADT)
and Prelude applications: Like having Epic TS in your own backyard, but with the
hallmark personal attention you desire.
TECHNICAL ITEMS
Knowledge: Object Oriented Application and Relational Database Design
Languages: .NET 3.5/4.0/Core(VB, C#|WinForms, WPF, ASP, WCF), HTML, XML,
XLST, SQL, T-SQL, VBA, Intersystems’ Caché, VB6, Regular Expression
Databases: SQL Server2008, Firebird
Tools: WSS 3.0, MOSS 2007, InfoPath Forms, Visual Studio 2010, Flame Robin,
SharePoint Designer, Microsoft Office Suite (Access, Excel, Power Point, Outlook),
NHibernate, .NET Core on Linux, autoHotKey, batch script, bash script
PROFESSIONAL EXPERIENCE
Application Analyst Consultant,
Grand Central/Prelude
Indianapolis,
Indiana
Aug 2021–Nov 2022
+ Deaconess Health
I served as team lead to a Grand Central team (consisting of me as the sole certified
person and one recent new-to-Epic hire whom I tutored to successful Grand Central
certification), creating One-Note knowledge-base from scratch to absorb a sharp two
month transition from two Epic Boosts (SMEs, meetings, upgrade, troubleshooting,
kudos, helpful Galaxy hyperlinks, etcetera), organizing on-boarding introduction to IT
workflow and assigned Epic issue tickets (aimed to facilitate certification, improved
morale, kept priorities in view and ticket volume reduction on-track), improved
Operations flow by assisting with upgrades, enhancements.
Application Analyst Consultant,
Grand Central/Prelude
Cincinnati, Ohio Feb 2021–Jul 2021
+ TriHealth
Took over responsibility of year-delayed projects and drove the projects to timely
completion ahead of schedule. Successfully implemented real-time authorization
(RTA/278R) interface to Olive's clearinghouse and payor notification of admission by
an extract sent to Olive's clearinghouse. Eliminated data corruption in Epic by
instructing the Olive technical team to develop a bot that successfully navigates
Epic’s Hyperspace®. Led a team of two members and created Support Manuals to
facilitate transition to long-term support. Organized project in Microsoft Teams and
SharePoint. Boosted and kept morale high in the face of missed revenue
expectations prior to my onboarding. Ensured that both projects’ solutions effected
minimal impact by conforming to current workflow. Developed KPI and other reports
to facilitate operational observation of the projects' investment.

2. Application Analyst Consultant,
Grand Central/Prelude
Franklin,
Tennessee
Sep 2020–Feb 2021
+ Cumberland Consulting Group
Improved operational harmony between Transport and Nursing offices by both
disabling access to the View-only Transport Command Center and providing the
requisite information in several operational reports (e.g., Status Board, ED Track
Board, L&D Track Board, Unit Manager, Patient List, Rad Tech Worklist, DAR).
Improved maintainability of custom payor notification of admission faxing solution,
so, facility-specific return numbers are in a spreadsheet format.
Improve on-board training and initiated start-up workspace scripts for internal call-
center operators.
Application Analyst Consultant,
Grand Central/Prelude
Yonkers, New York Mar 2020–Apr 2020
+ Montefiore Medical Center
Assisted with exigent Coronavirus Disease 2019 ICU bed expansion: duplicated units
for additional ICU bed purposes; quickly reorganized Bed Planning’s unit groupings;
added content to Bed Planning’s Patient Summary (Admit Source Location); added
Transfer Center (Read Only) Security to Bed Planners; updated Patient Workqueues
to filter-out unscheduled surgeries; created Capacity Management Dashboard
balanced Occupancy component and other components to demonstrate new custom-
designed discharge metrics.
Application Analyst Consultant,
Grand Central/Prelude
Livonia, Michigan Jan 2020–Feb 2020
+ Trinity Health
Trained Analyst on use of Epic’s Export/Import utilities. Introduced team to
ZENworks™ to remotely view end-user's screen for productive troubleshooting.
Advised on paper-downtime process implementation. Created shared knowledge-
store on team’s SharePoint site to organize cutover and go-live information.
Troubleshot printer-alignment issues by eliminating design as issue and worked with
systems support to test and update affected printers. Supported Go-Live including
reconciling census, printing replacement wristbands, resolving myriad tickets and
issues using reports, build and education. Explained why client-side printing, while
easy to setup, is intended for local clinics, not hospital environments, namely:
difficulty changing printers vs Form Reprints defaults and selection workflow,
required to manually change printers as user moves around the hospital instead of
changing by Login Context Print Mapping overrides.
Application Analyst Consultant,
Grand Central/Prelude
Seattle,
Washington
Jul 2019–Oct 2019
+ Seattle Children’s Hospital
Tackled build and supplementary gap-analysis (e.g., payor/PCP admission
notification, printer mapping, auto-print, and more) tasks in preparation for a quality
refuel of the Grand Central application, which was being used secondary to another
proprietary ADT application. Owned analysis and build of Transport module,
conversion to ADT orders and ADT orders error notifications, leave-of-absence,
creating Bluford-optimized capacity management metrics and trends dashboards to
improve patient's safety, satisfaction and care quality. Assisted with bed planning
analysis and build.
Exploited Excel and Epic's export, import, Cache code (read only), InBasket in toolset
to both improve analysis and build usable solutions.

3. Application Analyst Consultant,
Grand Central/Prelude
New York, New
York
Aug 2017–Oct 2018
+ New York City Health and
Hospitals
Contributed by harnessing ADT mapped-record-testing to enable NYCHHC to ride it
to completion, including 11,000 unique tests including several billing and safety
items (bed, patient class, financial class, discharge disposition, level of care, patient
type) across a dozen systems – sometimes repeatedly – all passing within project
timelines. Also learned Radar on-the-fly to provide a seamless Capacity Management
(CM) Dashboard worth using, including newly designed metrics to capture discharge
delay to improve through-put. Created and integrated a seamless mechanism to
communicate and resolve under-staffed beds within the CM Dashboard. Coordinated
downtime process, including providing means to print labels and wristbands with
unique CSN/MRN on-demand, thereby avoiding the post-downtime re-banding and
patient-merging blues. Successfully managed implementation of Press Ganey and
HAR Advisor, and assisted teammates on projects such as security and
Authorization/Certification dynamic questionnaire-based workflow. Used Outlook
(track/extract)+Excel/XLST (transform)+Access (status report categories)+InfoPath
(time/status report)+autoHotKey (load) to devise a process to reduce administrative
overhead by 90%.
Application Analyst Consultant,
ADT/Prelude
Baltimore,
Maryland
Mar 2014–Jun 2017
+ University of Maryland Medical
System
Assisted the Grand Central/Prelude team in preparation for three timely and
successful go-lives by leading EVS, Transport, technical dress rehearsal and
downtime build, and assisting on dashboards, cutover, workflow, patient workqueue,
Unit Manager, bed planning and print build. Facilitated payor notification of
admission by fax. Developed a custom DNR wristband symbol for use by Cancer
Center workflow. Developed report to audit printing of multiple wristbands.
Developed friendly InBasket notification of BCB changes and payor admission
notification faxes for registration team. Developed no-maintenance, custom code
solutions to meet customer needs as appropriate.
Application Analyst III,
ADT/Prelude
Durham, North
Carolina
Aug 2013–Dec 2013
+ Duke University Health Systems
Provided technical expertise to resolve ADT/Prelude issues such as the auto-
assignment of HAR whose patient class was not allowed in the visit department
(wrote custom code); how to identify and report on visits whose patient class is not
allowed in the department (wrote KB-SQL code); how to write custom duplicate
configuration (IDC) for use in rule property used to populate a patient WQ with
potential duplicate personal/family guarantor accounts; Chronicles search; data
export; printing.
Application Analyst III,
ADT/Prelude
Naperville, Illinois Feb 2013–Jul 2013
+ Edward Hospital & Health
Services
Assisted the ADT/Prelude team in preparation for a timely and successful go-live on
an existing install by auditing existing build was in all environments and ready for
Production push. Cross-referenced confirmations’ build with item-profile and
hyperlink build. Developed a custom patient workqueue solution to manage the

4. behavioral health authorization/certification (ADT referral) workflow. Developed
custom code solutions to meet customer needs.
Application Analyst III,
ADT/Prelude
Sacramento,
California
Nov 2011–Feb 2013
+ Sutter Health
Assisted the ADT/Prelude team with issues about their first inpatient go-live by
feverishly working support tickets and generating a knowledge-management based
SharePoint Website. Helped with upgrade testing and fielded questions from
implementation team on build. Worked on integration issues with Cadence, OpTime
and Hospital Billing. Developed custom code solutions to meet customer needs.
Application Technical Specialist,
ADT/Prelude
Green Bay,
Wisconsin
Nov 2010–Nov 2011
+ HSHS Eastern WI Division &
Prevea Health
Assisted the ADT/Prelude team in preparation for a timely and successful go-live on
an existing install by being the point-person for build and build questions, and by
conducting workflow interviews and ensuring comments were addressed in the build.
Kept an Eagle-eye on timelines and knowledge management using SharePoint.
Served as general technical facilitator for the project, answering import/export, build
and miscellaneous questions for Provider loads, Willow, and Interfaces. Developed
custom code solutions to meet customer needs.
Technical Service Engineer Madison,
Wisconsin
Jul 2005–Oct 2009
+ Epic Systems
Assisted several Epic customers in evolving their installation to meet expectation
through training them, advocating on their behalf, troubleshooting for them, writing
code to meet new needs, and mapping their workflow to Epic functionality.