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Kiran Infromatica developer

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Kiran Annamaneni
Informatica – DW/BI developer
Kiran Annamaneni (Senior Informatica ETL Developer) Page1/5
Experience Profile:
 Overall 9.5 years of experience in analysis, design, development and maintenance in
IT industry including 8.5 years of experience in Informatica.
 BI and Data warehouse architecture skills.
 Industry experience in Insurance, Telecom and Health Care domains.
 Technical DBA and tuningcapabilities.
 Interface design expertise between various IT Business Software
 8.5 years of extensive experience in Data Warehouse applications using Informatica,
Oracle, DB2, MS SQL server on Windows, IBM and UNIX/Linux platforms.
 Developed tactical and strategic plans to implement technology solutions and effectively
manage client expectations.
 Developed effective working relationships with client team to understand support
requirements.
 Experienced to work in Development team, Production support teams in handling critical
situations to meet the deadlines for successful completion of the tasks/projects.
 Excellent interpersonal and communication skills, technically competent and result-
oriented with problem solving skills and ability to work independently and use sound
judgment.
 Experienced in performing data profiling using Informatica IDQ.
 Strong expertise in designing and developing Business Intelligence solutions in staging,
populating Operational Data Store (ODS), Enterprise Data warehouse (EDW), Data Marts
/ Decision Support Systems using Informatica Power Center 9.x/8.x/7.x ETL tool.
 Expertise in Data Modeling using Star Schema/Snowflake Schema, Fact and
Dimensions tables, Physical and logical data modeling using ERWIN 4.x/3.x
 Experience in documenting High Level Design, Low level Design, STM's, Unit test plan,
Unit test cases and Deployment documents.
 Experienced in Repository Configuration/using Transformations, creating Informatica
Mappings, Mapplet, Sessions, Worklets, Workflows, Processing tasks using Informatica
Designer / Workflow Manager to move data from multiple source systems into targets.
 Experiencedin Installation, Configuration, and Administration of Informatica Power Center
8.x/7.x/6.x.
 Experienced in Performance tuning of Informatica (sources, mappings, targets and
sessions) and tuning the SQLqueries.
 Experienced in integration and transforming of various data sources from Databases like
Oracle, DB2, SQL Server and formats like flat-files, XML, etc.
 Experienced in using ETL tools like Informatica (Power Center) Designer, Repository
Manager, Administration console and Workflow Manager.
 Experience in Oracle and MS SQL Server environments using Triggers, functions, SQL,
and PL/SQL.
 Expertise in scheduling Informatica jobs using Informatica and DAC tool.
 Experience to create reports using Tableau.
 Expertise in creating UNIX shellscripts.
 Experienced in working for the post development cycle and applications in Production
Support.
Escalation Handling Experience:
 Created communication Plan, Master Project Plan and Risk Management plan for
Farmers Insurance EDBI Project. Handled customer escalation effectively and received
client satisfaction (7/7) in Accenture Customer survey.
 As a part of escalation handling I have followed below six steps to mitigate the issue
1. Identification
2. Validation and Prioritization
3. Analysis
4. Tracking and Reporting
5. Escalation (if needed)
6. Resolution and Closure
 Worked on Impacts to Project Scope, Impacts to Cost and Schedule, Impacts to Staff and
Kiran Annamaneni
Informatica – DW/BI developer
Kiran Annamaneni (Senior Informatica ETL Developer) Page2/5
Infrastructure Resources, Impacts to Sponsor, User and Stakeholder Relationships, Risks
and Impacts to Existing Risks, Resolution Alternatives (Pros and Cons), suggested
Resolution as a part of escalation metrics while dealing with German Client BMW.
Technical Competency:
Data Integration Informatica Power center9.6.x
Scripting Languages Shell Scripting
Database Oracle10g, DB2
Query Languages SQL
Scheduling Cron tab, DAC
O/S Unix/AIX, Linux, Windows, Solaries.
Education:
 Master of Sciences (M.Sc.) from Periyar University, India [2005]
Certification:
 RHCE (Red Hat Certified Engineer)
Professional Experience:
Accenture LLP, CA -USA Apr 2015 – Till Date
Farmers Insurance
Project - CADM
Role - BI & Data warehouse Architect
The Customer Analytics Data Mart (CADM) will enable deeper analysis and insight into
customer and house holding data to better support current customer product modelling,
household alignment and analysis of customer behavior. One potential use is to identify cross-
sell and marketing opportunities.
Responsibilities Managed:
 Prepared technical design/specifications for data Extraction, Transformation and Loading
 Worked on Informatica Utilities Source Analyzer, warehouse Designer, Mapping Designer,
Mapplet Designer and Transformation Developer. 
 Create data modeling for new source systems.
 Analyzing the sources, transforming data, mapping the data and loading the data into
targets using Informatica Power Center Designer.
 Data modeling of 3 business event/process in the data ware house, data mart and staging
layers (with delta detection).
 Created reusable transformations to load data from operational data source to Data
Warehouse and involved in capacity planning and storage of data.
 Developed complex mappings such as Slowly Changing Dimensions Type II-Time stamping
in the Mapping Designer.
 Used various transformations like Stored Procedure, Connected and Unconnected lookups,
Update Strategy, Filter transformation, Joiner transformations to implement complex
business logic.
 Used Informatica Workflow Manager to create workflows, database connections, sessions
and batches to run the mappings.
 Used Variables and Parameters in the mappings to pass the values between mappings and
sessions.
 Implemented restart strategy and error handling techniques to recover failed sessions.
 Used Unix Shell Scripts to automate pre-session and post-session processes.
 Did performance tuning to improve Data Extraction, Data process and Load time.
 Wrote complex SQL Queries involving multiple tables with joins.
Kiran Annamaneni
Informatica – DW/BI developer
Kiran Annamaneni (Senior Informatica ETL Developer) Page3/5
 Implemented best practices as per the standards while designing technical documents and
developing Informatica ETL process
Environment: Informatica Power Center 9.6.1, DB2, Windows and UNIX, Tableau.
Accenture- India Aug 2014– Mar 2015
BCBSM
Project - Hospital Settlement Modernization (HSM)
Role - BI & Data warehouse Developer
BCBSM is one of the largest Health care insurance companies in US. As a part of this release,
Retrieve settled inpatient claims from different providers which are under BCBSM contract and
process those claims as per business requirement and load into HSM data Mart. Create a
summary tables for reporting needs and compare the HSM claims with financial system and
populate the amount difference using Cognos report, so that business will understand any
discrepancy in settling down the claims.
Responsibilities Managed:
 Prepared technical design/specifications for data Extraction, Transformation and Loading
 Worked on Informatica Utilities Source Analyzer, warehouse Designer, Mapping Designer,
Mapplet Designer and Transformation Developer.
 Analyzing the sources, transforming data, mapping the data and loading the data into
targets using Informatica Power Center Designer.
 Created reusable transformations to load data from operational data source to Data
Warehouse and involved in capacity planning and storage of data.
 Developed complex mappings such as Slowly Changing Dimensions Type II-Time stamping
in the Mapping Designer.
 Used various transformations like Stored Procedure, Connected and Unconnected lookups,
Update Strategy, Filter transformation, Joiner transformations to implement complex
business logic.
 Used Informatica Workflow Manager to create workflows, database connections, sessions
and batches to run the mappings.
 Used Variables and Parameters in the mappings to pass the values between mappings and
sessions.
 Created Stored Procedures, Functions, Packages and Triggers using PL/SQL.
 Implemented restart strategy and error handling techniques to recover failed sessions.
 Used Unix Shell Scripts to automate pre-session and post-session processes.
 Did performance tuning to improve Data Extraction, Data process and Load time.
 Wrote complex SQL Queries involving multiple tables with joins.
 Implemented best practices as per the standards while designing technical documents and
developing Informatica ETL process
Environment: Informatica Power Center 9.5, Oracle11g, UNIX, Tivoli, Cognos.
Accenture- India Jan 2014 – Aug 2014
FARMERS INSURANCE
Project - CDM (Claims Data Mart)
Role - BI & Data warehouse Developer
Farmer’s Insurance group is one of the largest Auto and Homeowners insurance companies in
US. As part of CDM scope for phase -1, Enhance the existing Claims Data Mart to enable
Farmers’ business users to make informed decisions based on data by sourcing additional data
from HEART to the existing Claim Data Mart (CDM) to do more operational and analytical
reporting. Enhance the existing CDM by pulling additional elements from Claim, Claim Unit,
Claim Unit Financials, Payments, and Reserve subject areas.
Responsibilities Managed:
Kiran Annamaneni
Informatica – DW/BI developer
Kiran Annamaneni (Senior Informatica ETL Developer) Page4/5
 Prepared technical design/specifications for data Extraction, Transformation and Loading
 Worked on Informatica Utilities Source Analyzer, warehouse Designer, Mapping Designer,
Mapplet Designer and Transformation Developer.
 Analyzing the sources, transforming data, mapping the data and loading the data into
targets using Informatica Power Center Designer.
 Created reusable transformations to load data from operational data source to Data
Warehouse and involved in capacity planning and storage of data.
 Developed complex mappings such as Slowly Changing Dimensions Type II-Time stamping
in the Mapping Designer.
 Used various transformations like Stored Procedure, Connected and Unconnected lookups,
Update Strategy, Filter transformation, Joiner transformations to implement complex
business logic.
 Used Informatica Workflow Manager to create workflows, database connections, sessions
and batches to run the mappings.
 Used Variables and Parameters in the mappings to pass the values between mappings and
sessions.
 Coordinate with Test team and OBIEE teams and provide necessary support.
 Providing inputs to estimations and severity level of components and tasks.
 Implemented restart strategy and error handling techniques to recover failed sessions.
 Used Unix Shell Scripts to automate pre-session and post-session processes.
 Did performance tuning to improve Data Extraction, Data process and Load time.
 Wrote complex SQL Queries involving multiple tables with joins.
 Implemented best practices as per the standards while designing technical documents and
developing Informatica ETL process
Environment: Informatica Power Center 9.0.1, Oracle11g, Unix, DAC, OBIEE.
Accenture- India Apr 2011 – Dec 13
Level3 communications, US
Project - Data Ware House Production Support
Role – BI Production Support Engineer
Level 3 Communications® is an international communications. The company operates one of
the largest communications and Internet backbones in the world. The company focuses on
delivering premier services over one of the world’s most advanced, IP-optimized networks. Level
3 Wholesale Markets serves national and global service providers with integrated data, voice,
and video services across one of the world’s largest, most-modern networks. Level 3 Content
Markets combines broadcast and advertising distribution services with traditional Internet
services to help rich-media content providers operate at a huge scale among multiple
destinations.
Responsibilities Managed:
 Prioritize and assign operational activities to ensure jobs are running in the most efficient
manner to minimize the risk of missing SLAs.
 Monitoring the jobs efficiently and effectively handling production issues in time and
Maintaining SLA's properly/timely.
 Interact with Clients on daily basis to update the Daily SLA status and to make sure that
onshore and offshore teams are on the same page.
 Identifying the scenarios and preparing the automated scripts and preparing the
documentation for reoccurring and newly received issues. 
 Encourage the team to identify the scenarios to automate the manual jobs and reducing the
manual efforts.
 Configured and modified cron tab settings.
 Prioritize and assign incidents to ensure tickets are worked in the most efficient manner to
minimize the risk of missing SLAs.
Kiran Annamaneni
Informatica – DW/BI developer
Kiran Annamaneni (Senior Informatica ETL Developer) Page5/5
 Enable the offshore team by understanding and addressing challenges related to
knowledge gaps, alignment to current Level 3 initiatives (i.e. ticket reduction), excessive
working hours, general morale, etc.
 Audit team processes including identification of problem records, associating incidents to
problem records, monitoring ticket aging, managing escalations, updating customer work
logs, reviewing sad feedback, and providing warm handoffs for reassigned tickets.
Environment: Informatica Power Center 9.0.1, Oracle10g, UNIX and Abinitio.
Tech Mahindra- India Dec 2007 – Mar 2011
British Telecommunications, UK.
Project - I-VIEW
Role – BI & Data warehouse Developer
I-view is to fulfill all core reporting needs of major businesses & global services in a systematic
and unified way. I-view is supported by a Siebel help desk. BT used Siebel coverage for all
recording all information pertaining to opportunities, request support, bids, sales, contacts and
campaigns. You should use I-view to view, produce that offers interactive, personalized analytics
to access operational effectiveness and to enhance current and future decision-making.
Responsibilities Managed:
 System Requirements study, Analysis and preparing specifications.
 Involved in the development and testing of both ETL code.
 Design and development of Informatica mappings.
 Working with Different Transformations, Creating Workflows, sessions etc.
 Involved in preparing Unit test cases.
 Writing Shell Scripting in UNIX and Monitoring the Prod Jobs.
Environment: Informatica Power Center, Oracle10g, UNIX.
Tech Mahindra- India Dec 2006 – Nov 2007
British Telecommunications, UK.
Project - LIMS
Role – Environment Support Engineer.
LIMS is a key system for BT and is vital to the successful operation of the ‘lead-to-cash, ‘trouble-
to-repair’ and ‘concept-to-market’. E2E processes for any services delivered over the Wholesale
network. LIMS is to create a step change in the timescales and costs associating with launching
new products or technologies. This is achieved through the use of re-usable capabilities
developed in a way that maximizes the cost advantages of using a COTS product.
LIMS will provide a simplified view of BT network inventory, deployed and planned, as well as an
understanding of how inventory is utilized across multiple services. LIMS will also provide a
cross-domain view of the logical network inventory, mapping.
Responsibilities Managed:
 To provide support to the UNIX based systems.
 To involve in support to software deployment activities.
 Installation and configuration of third party software’s.
 Monitoring and maintaining the servers.
 Monitoring System Performance of Virtual memory, System events, Swapping, Disk
utilization, CPU utilization by running scripts.
Environment: Oracle10g, UNIX, WebLogic and Windows.
Kiran Infromatica developer

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Kiran Infromatica developer

  • 1. Kiran Annamaneni Informatica – DW/BI developer Kiran Annamaneni (Senior Informatica ETL Developer) Page1/5 Experience Profile:  Overall 9.5 years of experience in analysis, design, development and maintenance in IT industry including 8.5 years of experience in Informatica.  BI and Data warehouse architecture skills.  Industry experience in Insurance, Telecom and Health Care domains.  Technical DBA and tuningcapabilities.  Interface design expertise between various IT Business Software  8.5 years of extensive experience in Data Warehouse applications using Informatica, Oracle, DB2, MS SQL server on Windows, IBM and UNIX/Linux platforms.  Developed tactical and strategic plans to implement technology solutions and effectively manage client expectations.  Developed effective working relationships with client team to understand support requirements.  Experienced to work in Development team, Production support teams in handling critical situations to meet the deadlines for successful completion of the tasks/projects.  Excellent interpersonal and communication skills, technically competent and result- oriented with problem solving skills and ability to work independently and use sound judgment.  Experienced in performing data profiling using Informatica IDQ.  Strong expertise in designing and developing Business Intelligence solutions in staging, populating Operational Data Store (ODS), Enterprise Data warehouse (EDW), Data Marts / Decision Support Systems using Informatica Power Center 9.x/8.x/7.x ETL tool.  Expertise in Data Modeling using Star Schema/Snowflake Schema, Fact and Dimensions tables, Physical and logical data modeling using ERWIN 4.x/3.x  Experience in documenting High Level Design, Low level Design, STM's, Unit test plan, Unit test cases and Deployment documents.  Experienced in Repository Configuration/using Transformations, creating Informatica Mappings, Mapplet, Sessions, Worklets, Workflows, Processing tasks using Informatica Designer / Workflow Manager to move data from multiple source systems into targets.  Experiencedin Installation, Configuration, and Administration of Informatica Power Center 8.x/7.x/6.x.  Experienced in Performance tuning of Informatica (sources, mappings, targets and sessions) and tuning the SQLqueries.  Experienced in integration and transforming of various data sources from Databases like Oracle, DB2, SQL Server and formats like flat-files, XML, etc.  Experienced in using ETL tools like Informatica (Power Center) Designer, Repository Manager, Administration console and Workflow Manager.  Experience in Oracle and MS SQL Server environments using Triggers, functions, SQL, and PL/SQL.  Expertise in scheduling Informatica jobs using Informatica and DAC tool.  Experience to create reports using Tableau.  Expertise in creating UNIX shellscripts.  Experienced in working for the post development cycle and applications in Production Support. Escalation Handling Experience:  Created communication Plan, Master Project Plan and Risk Management plan for Farmers Insurance EDBI Project. Handled customer escalation effectively and received client satisfaction (7/7) in Accenture Customer survey.  As a part of escalation handling I have followed below six steps to mitigate the issue 1. Identification 2. Validation and Prioritization 3. Analysis 4. Tracking and Reporting 5. Escalation (if needed) 6. Resolution and Closure  Worked on Impacts to Project Scope, Impacts to Cost and Schedule, Impacts to Staff and
  • 2. Kiran Annamaneni Informatica – DW/BI developer Kiran Annamaneni (Senior Informatica ETL Developer) Page2/5 Infrastructure Resources, Impacts to Sponsor, User and Stakeholder Relationships, Risks and Impacts to Existing Risks, Resolution Alternatives (Pros and Cons), suggested Resolution as a part of escalation metrics while dealing with German Client BMW. Technical Competency: Data Integration Informatica Power center9.6.x Scripting Languages Shell Scripting Database Oracle10g, DB2 Query Languages SQL Scheduling Cron tab, DAC O/S Unix/AIX, Linux, Windows, Solaries. Education:  Master of Sciences (M.Sc.) from Periyar University, India [2005] Certification:  RHCE (Red Hat Certified Engineer) Professional Experience: Accenture LLP, CA -USA Apr 2015 – Till Date Farmers Insurance Project - CADM Role - BI & Data warehouse Architect The Customer Analytics Data Mart (CADM) will enable deeper analysis and insight into customer and house holding data to better support current customer product modelling, household alignment and analysis of customer behavior. One potential use is to identify cross- sell and marketing opportunities. Responsibilities Managed:  Prepared technical design/specifications for data Extraction, Transformation and Loading  Worked on Informatica Utilities Source Analyzer, warehouse Designer, Mapping Designer, Mapplet Designer and Transformation Developer.   Create data modeling for new source systems.  Analyzing the sources, transforming data, mapping the data and loading the data into targets using Informatica Power Center Designer.  Data modeling of 3 business event/process in the data ware house, data mart and staging layers (with delta detection).  Created reusable transformations to load data from operational data source to Data Warehouse and involved in capacity planning and storage of data.  Developed complex mappings such as Slowly Changing Dimensions Type II-Time stamping in the Mapping Designer.  Used various transformations like Stored Procedure, Connected and Unconnected lookups, Update Strategy, Filter transformation, Joiner transformations to implement complex business logic.  Used Informatica Workflow Manager to create workflows, database connections, sessions and batches to run the mappings.  Used Variables and Parameters in the mappings to pass the values between mappings and sessions.  Implemented restart strategy and error handling techniques to recover failed sessions.  Used Unix Shell Scripts to automate pre-session and post-session processes.  Did performance tuning to improve Data Extraction, Data process and Load time.  Wrote complex SQL Queries involving multiple tables with joins.
  • 3. Kiran Annamaneni Informatica – DW/BI developer Kiran Annamaneni (Senior Informatica ETL Developer) Page3/5  Implemented best practices as per the standards while designing technical documents and developing Informatica ETL process Environment: Informatica Power Center 9.6.1, DB2, Windows and UNIX, Tableau. Accenture- India Aug 2014– Mar 2015 BCBSM Project - Hospital Settlement Modernization (HSM) Role - BI & Data warehouse Developer BCBSM is one of the largest Health care insurance companies in US. As a part of this release, Retrieve settled inpatient claims from different providers which are under BCBSM contract and process those claims as per business requirement and load into HSM data Mart. Create a summary tables for reporting needs and compare the HSM claims with financial system and populate the amount difference using Cognos report, so that business will understand any discrepancy in settling down the claims. Responsibilities Managed:  Prepared technical design/specifications for data Extraction, Transformation and Loading  Worked on Informatica Utilities Source Analyzer, warehouse Designer, Mapping Designer, Mapplet Designer and Transformation Developer.  Analyzing the sources, transforming data, mapping the data and loading the data into targets using Informatica Power Center Designer.  Created reusable transformations to load data from operational data source to Data Warehouse and involved in capacity planning and storage of data.  Developed complex mappings such as Slowly Changing Dimensions Type II-Time stamping in the Mapping Designer.  Used various transformations like Stored Procedure, Connected and Unconnected lookups, Update Strategy, Filter transformation, Joiner transformations to implement complex business logic.  Used Informatica Workflow Manager to create workflows, database connections, sessions and batches to run the mappings.  Used Variables and Parameters in the mappings to pass the values between mappings and sessions.  Created Stored Procedures, Functions, Packages and Triggers using PL/SQL.  Implemented restart strategy and error handling techniques to recover failed sessions.  Used Unix Shell Scripts to automate pre-session and post-session processes.  Did performance tuning to improve Data Extraction, Data process and Load time.  Wrote complex SQL Queries involving multiple tables with joins.  Implemented best practices as per the standards while designing technical documents and developing Informatica ETL process Environment: Informatica Power Center 9.5, Oracle11g, UNIX, Tivoli, Cognos. Accenture- India Jan 2014 – Aug 2014 FARMERS INSURANCE Project - CDM (Claims Data Mart) Role - BI & Data warehouse Developer Farmer’s Insurance group is one of the largest Auto and Homeowners insurance companies in US. As part of CDM scope for phase -1, Enhance the existing Claims Data Mart to enable Farmers’ business users to make informed decisions based on data by sourcing additional data from HEART to the existing Claim Data Mart (CDM) to do more operational and analytical reporting. Enhance the existing CDM by pulling additional elements from Claim, Claim Unit, Claim Unit Financials, Payments, and Reserve subject areas. Responsibilities Managed:
  • 4. Kiran Annamaneni Informatica – DW/BI developer Kiran Annamaneni (Senior Informatica ETL Developer) Page4/5  Prepared technical design/specifications for data Extraction, Transformation and Loading  Worked on Informatica Utilities Source Analyzer, warehouse Designer, Mapping Designer, Mapplet Designer and Transformation Developer.  Analyzing the sources, transforming data, mapping the data and loading the data into targets using Informatica Power Center Designer.  Created reusable transformations to load data from operational data source to Data Warehouse and involved in capacity planning and storage of data.  Developed complex mappings such as Slowly Changing Dimensions Type II-Time stamping in the Mapping Designer.  Used various transformations like Stored Procedure, Connected and Unconnected lookups, Update Strategy, Filter transformation, Joiner transformations to implement complex business logic.  Used Informatica Workflow Manager to create workflows, database connections, sessions and batches to run the mappings.  Used Variables and Parameters in the mappings to pass the values between mappings and sessions.  Coordinate with Test team and OBIEE teams and provide necessary support.  Providing inputs to estimations and severity level of components and tasks.  Implemented restart strategy and error handling techniques to recover failed sessions.  Used Unix Shell Scripts to automate pre-session and post-session processes.  Did performance tuning to improve Data Extraction, Data process and Load time.  Wrote complex SQL Queries involving multiple tables with joins.  Implemented best practices as per the standards while designing technical documents and developing Informatica ETL process Environment: Informatica Power Center 9.0.1, Oracle11g, Unix, DAC, OBIEE. Accenture- India Apr 2011 – Dec 13 Level3 communications, US Project - Data Ware House Production Support Role – BI Production Support Engineer Level 3 Communications® is an international communications. The company operates one of the largest communications and Internet backbones in the world. The company focuses on delivering premier services over one of the world’s most advanced, IP-optimized networks. Level 3 Wholesale Markets serves national and global service providers with integrated data, voice, and video services across one of the world’s largest, most-modern networks. Level 3 Content Markets combines broadcast and advertising distribution services with traditional Internet services to help rich-media content providers operate at a huge scale among multiple destinations. Responsibilities Managed:  Prioritize and assign operational activities to ensure jobs are running in the most efficient manner to minimize the risk of missing SLAs.  Monitoring the jobs efficiently and effectively handling production issues in time and Maintaining SLA's properly/timely.  Interact with Clients on daily basis to update the Daily SLA status and to make sure that onshore and offshore teams are on the same page.  Identifying the scenarios and preparing the automated scripts and preparing the documentation for reoccurring and newly received issues.   Encourage the team to identify the scenarios to automate the manual jobs and reducing the manual efforts.  Configured and modified cron tab settings.  Prioritize and assign incidents to ensure tickets are worked in the most efficient manner to minimize the risk of missing SLAs.
  • 5. Kiran Annamaneni Informatica – DW/BI developer Kiran Annamaneni (Senior Informatica ETL Developer) Page5/5  Enable the offshore team by understanding and addressing challenges related to knowledge gaps, alignment to current Level 3 initiatives (i.e. ticket reduction), excessive working hours, general morale, etc.  Audit team processes including identification of problem records, associating incidents to problem records, monitoring ticket aging, managing escalations, updating customer work logs, reviewing sad feedback, and providing warm handoffs for reassigned tickets. Environment: Informatica Power Center 9.0.1, Oracle10g, UNIX and Abinitio. Tech Mahindra- India Dec 2007 – Mar 2011 British Telecommunications, UK. Project - I-VIEW Role – BI & Data warehouse Developer I-view is to fulfill all core reporting needs of major businesses & global services in a systematic and unified way. I-view is supported by a Siebel help desk. BT used Siebel coverage for all recording all information pertaining to opportunities, request support, bids, sales, contacts and campaigns. You should use I-view to view, produce that offers interactive, personalized analytics to access operational effectiveness and to enhance current and future decision-making. Responsibilities Managed:  System Requirements study, Analysis and preparing specifications.  Involved in the development and testing of both ETL code.  Design and development of Informatica mappings.  Working with Different Transformations, Creating Workflows, sessions etc.  Involved in preparing Unit test cases.  Writing Shell Scripting in UNIX and Monitoring the Prod Jobs. Environment: Informatica Power Center, Oracle10g, UNIX. Tech Mahindra- India Dec 2006 – Nov 2007 British Telecommunications, UK. Project - LIMS Role – Environment Support Engineer. LIMS is a key system for BT and is vital to the successful operation of the ‘lead-to-cash, ‘trouble- to-repair’ and ‘concept-to-market’. E2E processes for any services delivered over the Wholesale network. LIMS is to create a step change in the timescales and costs associating with launching new products or technologies. This is achieved through the use of re-usable capabilities developed in a way that maximizes the cost advantages of using a COTS product. LIMS will provide a simplified view of BT network inventory, deployed and planned, as well as an understanding of how inventory is utilized across multiple services. LIMS will also provide a cross-domain view of the logical network inventory, mapping. Responsibilities Managed:  To provide support to the UNIX based systems.  To involve in support to software deployment activities.  Installation and configuration of third party software’s.  Monitoring and maintaining the servers.  Monitoring System Performance of Virtual memory, System events, Swapping, Disk utilization, CPU utilization by running scripts. Environment: Oracle10g, UNIX, WebLogic and Windows.