The document discusses the importance of proper delegation and follow through. It emphasizes that when delegating tasks, managers must clearly communicate expectations, provide necessary instructions and support, verify that tasks are completed correctly, and recognize employees for their contributions. Some key points made include choosing the right people for jobs, setting deadlines, giving autonomy but also guidance, and taking responsibility when delegation fails. Overall, the document stresses that delegation requires upfront effort but can save time if done properly with clear expectations and follow up.

1. Follow Though

2. 
Someone has to clean the bathroom
Who do you choose?
Why?
Did you explain how you want it done?
Did you give them a deadline to get the task
done?
Did you thank them for doing the task?

3.  What
are some of the
daily tasks of a shift manager (write down
on flip chart)
 Emphasize responsibility and who has to get
this work done.
 What happens if this things aren’t done?

4.  You
have delegated the task.
 Employee tells you they have finished
 You tell them they can go home.
 You leave for the day.
 Next day your manager tells you that the
task was not complete and you need to take
care of it.
 You are upset at the outcome.
 What did you do wrong?

5.  Delegating
may take more effort up front,
but in the long term, it will save you time
and allow you to focus on the bigger, more
important aspects of your work.

6.  Start
with a small project
 Don’t
assign your most critical, timesensitive tasks, and leave ample time for
mistakes to happen.
 Most
importantly, never delegate something
you’re not willing to do yourself—that’s the
fastest way to lose your team’s respect.

7.  Cashier
tasks
 Clean up tasks
 Set up tasks
 Dish room
 Pots
 Fronters
 Linerunners
 Servers
What is the most
important thing
to remember
when delegating?
They must
know how to
perform the
task.

8.  Choosing
the best people on your team for
the job is the key to effective delegating.
 Select
people who you’re confident can do
the job well.
 Who
are self-motivated and comfortable
working without constant supervision.

9.  Do
not choose the same person over and over
again.
 Be fair when choosing who is going to
perform the task.
 Explain why the task needs to be done.
 Don’t use delegation as a way to get back at
an employee.
 Sometimes, begin the task with the
employee….Why do you want to do this?

10. 
Clear communication from the get-go is
absolutely crucial to ensuring that the projects
you delegate will be done well.

From the very beginning of the project, be upfront about your expectations, including
timelines and deliverables, and give your team
members all of the information they need to
achieve those goals.

It can be helpful to put everything in writing or
provide people with a template or guidelines for
the project—the more direction you give them,
the more likely they’ll come back with what
you’re looking for.

11.  Once
you delegate a task, give your team
members flexibility on how they get it done
(unless, of course, there’s a specific protocol
or procedure). Dominating a project with
an overbearing presence doesn’t encourage
anyone to succeed—and certainly won’t win
you any Boss of the Year nominations.

12.  Be
prepared to take extra time out of your
schedule and answer lots of questions at the
beginning.
 Just
be patient—as you learn how your team
works best, and as they learn your
expectations, things will get easier.

13.  Taking
all of the credit for a project that
others assisted with is a great way to make
sure they’ll never want to help you out
again. Be sure to recognize and thank anyone
who’s helped you out, and make your whole
team (not just yourself) looks good for doing
the job well. And if you receive any rewards
or accolades for the project, share them.