Service Industry

1. SERVICE INDUSTRY –
COMMUNICATION
NAME : FATIN NUR ADILAH BINTI AHMAD SULHI
ID NUM : 2082019020007
LECTURER’S NAME : PN NOR ASYAH BINTI HASHIM

2. SERVICE INDUSTRY
Service industry is when an industry made up of companies that
primary earn revenue through providing intangible product and
services.

3. Communication is a process of sending and receiving
information among people
COMMUNICATION

4. COMMUNICATION
–based on article journal by Fred
Communication
Elements
Process for
effective
communication
Barriers

5. ELEMENTS IN COMMUNICATION

6. TYPES OF BARRIERS IN COMMUNICATION
process
physical
semantic
psychosoci
al
BARRIERS

7. •RESPONSIBILITIES
•LISTENING
PROCESS FOR EFFECTIVE COMMUNICATION

8. •Everyone have to know the way to have a good
communication with others.
•Communication is importance
•In any group dynamic, there needs to be a point person to
set and clarify roles at the close of discussion or debate.
SUGGESTION / RECOMMENDATION

9. •Communication problem is a common problem
•Communication problems will persist in the absence of
research, thoughtful analysis, creative problem solving,
empathy, and an understanding that effective communication
is based on dialogue.
CONCLUSION