This document discusses the benefits of using a predictive dialer for call centers. It summarizes that predictive dialers can increase agent efficiency by automatically dialing multiple calls at once, increasing the number of contacts made. This leads to higher agent productivity and morale. With more outbound calls, revenue increases as well. The document also provides an overview of the key features of DialShree's outbound and inbound call center software solutions, including automated dialing modes, real-time call monitoring, recording, and reporting.
2. Call
Efficiency
The more prospects an agent speaks to, the
more results he will see. Predictive dialing
produces, on average three times the results
of manual dialing. In addition enhances call
quality (particularly important when
consideringcustomerserviceissues)
Agent Retention
Rate and Morale:
Reducing the tediousness of telemarketing
will greatly increase your agent retention
rate as well as agent productivity. Also, by
seeing his own results, an agent’s morale
will increase dramatically, which will only
addtohisefficiency.
Profitability:
Efficiency and agent morale and retention
lead increase in productivity and in turn
profit. The fact is simple, if you talk to more
people,youwillgetmoreleads.
Why employ a predictive DialShree ?Dialer
We provide Call centre services including outbound telemarketing, inbound customer care to software and
networking technical support. We also give email based customer support and also online training solutions.
We also delivered customized solutions for our clients. Following are the different services and features
whichenhancedthegrowthofourservice.
Call centre Software, Predictive Dialers, Auto Dialer,VOIP, IVR
DialShree Dialer
Elision - Network Deployment
*Note :
Scenario 1 - Agents with IP Phones login on Elision Server.
Scenario 2 - Agents with Soft Phones login on Elision Server.
Scenario 3 - Agents with Analog Phone connected to VOIP Gateway (ATA) login on Elision Server.
Elision
Server
GSM
Gateway
VOIP
Gateway
VOIP IP
Phone
Agent PC with
IP Phones
Agents having IP Phones
logs in to the Elision Web
Interface to view customer
details & receives/call the
leads.
Agent PCs installed
with soft Phone
with Headset
Each Agent PC uses Soft
Phone and Elision Web
Interface to view customer
details and received/call the
leads.
Agent PC with Headset is
connected to a Analog
Phone via VOIP Gateways
like ATA/AudioCode and
uses Elision Web Interface to
view customer details and
received/call the leads.
Analog Phone
Agent PCs with
Analog Phone
ATA : 8/16/24 Analog Phones
CALL CENTER PREMISES
SENARIO-1 SENARIO-2 SENARIO-3
PRI/Analog Cable Type Key
Ethernet Cable
Analog Phone
Key Offering
of DialShree Dialer
The flexibleSupport Multiple Dialing Mode:
architecture allows the user to concurrently
operate campaigns in Automated outbound mode
likeAuto/Predictive/Manual/PreviewDialing
agent statistics andLive "Real-time" Monitoring of
performancemetricsforQualityAnalysis.
forAgent-OnlyandAnyoneScheduled Callbacks
IVR (Interactive Voice Response) &Automatic Call
Distribution - automate interaction with client and
distribution ofcalls.
aspereachcountrycriteriaTime Zone Dialing
for measuring AgentMulti-purpose Report
Performance & Call centre metrics at your
fingertips and wallboards with real time metrics in
avisualformat
toNno.ofAgentsseatsScalable
Ability toCTI (Computer Telephony Integration)
use Telco PSTN/PRI lines, GSM Gateway & VOIP
trunks
Scribing ManagementDNC
in the .wav,Robust Digital Recording & Logging
.gsm & .mp3 format along with Multiple Search
options
for sending SMS toSMS/Email Management
customer once call is completed EMAIL
Management is for sending Emails to customer
withallrequireddetailsofcompany.
-Capabletointegratewith3rdPartyCRM.CRM Integration
Auto Detection of FaxSupports AMD & SIT Frequency Detection:
Machine,AnsweringMachine,BusyToneandTelcoTones.
3. Outbound Callcentre Suite is a flexible tool that allows contact centres to manage optimal outbound campaigns. Algorithms allow for maximum
customer contacts in a minimal amount of time, while targeting precise campaign sales and service objectives. Outbound callcentre Suite is
effectivelyusedforoutbound callingprocessliketelemarketing,collection,surveyetc.toachievemaximumproductivityofAgents.
Oubound Callcentre Suite
Features of Outbound
Callcentre Suite
Ÿ Automated outbound call handline Mode with Auto / Predictive /
Manual/PreviewDialing
Ÿ ModularArchitectureforAgentDialing&Admin Management
Ÿ CallRecording alongwithAdvancedandanalyticallogging
Ÿ Agent/UserManagement
Ÿ MultipleCampaign Management
Ÿ RealtimeandHistoricalCallMonitoring andStatistics
Ÿ Handling of more than one dialer servers individually or in a
cluster
Ÿ Callbackscheduling
Ÿ CallTransfer/Forwardwith3-WayCallConferencing
Ÿ DNSleadsManagement
Ÿ Uploading leads with .csv & with custom options with duplication
verfication
Outbound Callcentre Suite
Business Areas:
Ÿ DirectMarketingSoftware
Ÿ CustomerSurveySoftware
Ÿ TelecommutingSoftware
Ÿ TelemarketingFromHome
Ÿ TelephonyPhoneSoftware
Ÿ ContactcentreSoftware
Ÿ PhoneCustomerSurvey
Ÿ CustomerSatisfactionSurvey
Inbound Callcentre Suite- Automatic Control the distribution of your inbound calls to available agents and reduce processing times for higher
customer satisfaction and quick response time. It also provides personalized routing scripts that can be modify at any time. It helps in Agent
performancelikefirstcallresolution(FCR),averagehandletime(AHT)andtimeinqueue.
Inbound Callcentre Suite
Ÿ IVR(InteractiveVoiceResponse)
Ÿ SkillbasedRouting
Ÿ Inbound CallPop-UP
Ÿ Agentidealbasedcallrouting
Ÿ CallRecording alongwithAdvancedandanalyticallogging
Ÿ Agent/UserManagement
Ÿ MultipleCampaign Management
Ÿ CallConferencing
Ÿ ACD(AutomaticCallDistribution)
Ÿ RealtimeandHistoricalCallMonitoring andStatistics
Ÿ Callbackscheduling
Ÿ CallTransfer/Forwardwith3-WayCallConferencing
Features of inbound
Callcentre Suite:
Inbound Callcentre Suite
Business Areas:
Ÿ VirtualCallcentres
Ÿ HelpDeskforCompanies
Ÿ DirectResponseMarketing
Ÿ BPOContactcentres
www.elisiontec.com
4. OurValuable Customer
USA Office :
2419 # E Piper Lane, Charlotte,
NC. 28208-7325, USA,
Tel.: +1 305 328 9898
India Office :
3B, 4th Floor, Sumeru Center, Nr. Parimal Bridge,
Paldi, Ahmedabad-380007 Gujarat,
India. Tel.: +91 704 164 9394
contact@elisiontec.com
Elision TechnoLab LLP
www.elisiontec.com
Department of Electronics
and Information Technology, Govt. of India
Department of Administrative
Reforms and Public Grievances, Govt. of India
Department of Science
and Technology, Govt. of Gujarat
Ds
