UC Analytics is a monitoring and reporting tool which delivers a 360 degree view of Unified Communications usage and associated costs. Trends in the usage of voice, video, IM, conferences, file transfers and application sharing can be compared, to highlight user acceptance, performance metrics and cost savings to enable more effective use of resources. The tool is easy to use, displaying information in a simple to view format suitable for use by any employee within an organisation, removing the need for any time consuming manual processes.

1. UC Analytics
Voice | Video | IM | Conference |
File Transfer | App Sharing
REPORTING AND ANALYTICS FOR MS LYNC / S4B
UC Analytics +
Real –Time
Presence | Lync RGS | Inbound Call Handling
REAL TIME WALL BOARDS FOR LYNC / S4B
RESPONSE GROUPS
Version 2

2. User Adoption Costs / Billing
QoE / Capacity
Planning
Employee
Productivity
MAKE LYNC / S4B
MANAGEABLE,
MEASURABLE
AND
PRODUCTIVE

3. RELEVANT
INFORMATION
THROUGH
CUSTOMISABLE
DASHBOARDS
AND
AUTOMATED
REPORTS

4. DASHBOARD
CONFIGURABLE LAYOUT
DYNAMIC CHARTS
DIRECT FILTERING
SINGLE CLICK REPORTING
REAL TIME SNAPSHOT
UPDATED EVERY 60 SECONDS

5. MONITORS
QUALITY TREND MEAN OPINION SCORE
LYNC / S4B CLIENT TYPES CONFERENCE STATISTICS CALL TYPE SUMMARY
GATEWAY SUMMARY

6. MONITORS
INBOUND CALL HANDLING
TOP DESTINATIONS
CALL STATISTICS CALL DETAILS
INBOUND CALL SUMMARY CALL DISTRIBUTION
BY LOCATION

7. Or CREATE YOUR OWN REPORT
FORMATS WITH THE REPORT
DESIGNERUSE THE STANDARD TEMPLATES
TO GENERATE REPORTS ON USER ADOPTION,
QUALITY, CAPACITY, COST AND
PRODUCTIVITY

8. REPORT BUILDER
SORT AND SUMMARISE
FILTERS
CHART OPTIONS
SCHEDULE REPORTS
EXCEL, PDF, WORD, CSV

9. UC Analytics +
UC Analytics +
Real –Time
Presence | Lync RGS | Inbound Call
Handling
SUPPORTING LYNC / S4B
RESPONSE GROUPS
LIVE CALLS INFORMATION
REAL TIME WALL BOARDS
PRESENCE STATUSES

10. UC Analytics +
Real –Time
Presence | Lync RGS | Inbound Call
Handling
PRESENCE STATUS
RESPONSE GROUP
SUMMARY
RGS WALL BOARD
PRESENCE STATISTICS
Wall Boards
ACTIVE CALLS

11. UC Analytics +
Real –Time
Presence | Lync RGS | Inbound Call
Handling
PRESENCE DETAILS
Reports
RESPONSE GROUP AGENT
LOGIN
PRESENCE SUMMARY

12. Coming soon…….
Network And Device
Monitoring

13. DNA 365
Real example of an end-to-end
WAN Measurement with SCG
equipment.
The permanent traffic monitoring
indicated a packet loss issue.
The fingerprint implies a
bandwidth error.
After inspection on packet level
layer in Level 3 the bandwidth
error was confirmed.
Day Profile
Indicating
Packet Loss
Day Profile
Zoom
Indicating
Packet Loss
Packet Level
Inspection +
Detail View

14. DNA 365
Real example of an end-to-end
WAN Measurement with SCG
equipment.
Permanent Round Trip Delay
monitoring.
Level 1 displays an 24 hour Quality
Report.
Level 2 displays the zoom in a
timeframe of 15 minutes.
Day Profile
Showing
Round Trip
Delay
Deep
Inspection of
Round Trip
Delay

15. www.codesoftware.net
info@codesoftware.net