1. <br /> Ankit Dhir<br /> Phone: +91-9811929149<br /> Email: ankitdhir@gmail.com <br />Objective:<br />To be in management where my skills and experience can be effectively utilized for increased profitability.<br />Professional Experience Summary:<br />FIS Global Solutions India Pvt Ltd Sept 2006– Till date<br />Team Coach - Operations <br />Role & Responsibilities:<br />I’ve been working as a Team Coach for UK based Telecommunication Company. I was initially handling there email process and now handling Chat based customer service. <br />Responsibilities: <br />Handling a team of 14 agents<br />Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort<br />Provide the team with a vision of the project objectives<br />Understanding communication style and its impact on relationship-building<br />Training and developing team members.<br />Qualification Highlights<br />Managment Skill Sets:<br />Pursuing Post Graduate Diploma In Business Administration (PGDBA) from Symbiosis<br /> <br />Academic Qualification<br />•10+2 from Air Force Sr. Sec. School, New Delhi in science (PCM) <br />•Done Electronics and Telecommunication Engineering from I.E.T.E <br />Personal Information:<br />Name : Ankit Dhir<br />Father's Name : A.P. Dhir<br />Date of Birth : 16 July 1984<br />Nationality : Indian.<br />Sex : male<br />Languages Known : English,Hindi,<br />Marital Status : Single<br /> Ankit Dhir<br />