Risk Management Criteria Project Name: Date: Project Manager: Phone/e-mail: Probability Probability Rating Occurrence Meaning Zero Will not occur There is no chance that this risk will occur Low (L) Unlikely to occur, but could 1 – 24% chance of occurrence Medium (M) May occur 25 - 49% chance of occurrence High (H) Likely to occur 50 - 74% chance of occurrence Critical (C) Most likely will occur 74 - 99% chance of occurrence Certainty (Assumption) Not a risk 100% chance of occurrence, not a risk, but an assumption. Impact Level of Impact Meaning Zero There is no impact if this risk should occur. Therefore, it is not truly a risk. Low – Little impact The impact on the project is minor but would be noticed by the customer or sponsor, and would create minor customer dissatisfaction. Medium – Some impact to the project schedule The impact to the project is moderate and would create customer and/or sponsor dissatisfaction with the project. High – Major impact to the project schedule The impact is major and would create significant customer or corporate dissatisfaction. It could jeopardize the project. Critical (Very High) – Impact to project schedule cost The impact is catastrophic and would kill the project. Priority Probability Impact Priority Low Low Low Low Medium Low Low High Medium Low Critical Medium Medium Low Low Medium Medium Medium Medium High Medium Medium Critical High High Low Low High Medium Medium High High High High Critical Critical Critical Low Low Critical Medium Medium Critical High High Critical Critical Critical Probability/Impact Risk Matrix NUMERIC SCALE Impact Probability 4 8 12 16 3 6 1 9 12 2 4 6 8 4 3 2 Critical High Medium Low Legend 1 Low Low 1 2 Medium Medium 2 3 High High 3 4 Critical Critical 4 � PAGE Page 1 of 1 TTR Project Master Risk with Owners and Alarms Number Originator Open Date Risk Description Probability Impact Respond? 1. Course developer 10/1 There are five of us set up to do the work for this project with no slack time. What happens if one of us gets sick? 3 5 Mitigate - Be ready to hire a contract course developer to work with the other course developers. See if it’s possible to find someone with graphic skills, too. Owner: Lead course developer Alarm: Any course development schedule slippage. 2. CSR supervisors 10/1 When the CSRs go through new training, there is always a spike in the time it takes to handle a customer while the new training is learned. Will this spike create customer complaints more than 2%? 4 5 Transfer - Develop an agreement with the outsourced call center for overflow calls on Mondays for 6 months. Owner: Lead CSR supervisor. 3. Reproduction facilities 10/1 We’ve been having problems with our paper supplier. We might not have enough paper on hand to create the textbooks in the time frame you want. 2 2 4. Technologists 10/1 We have seen a new training system build by XYZ technologies that handles CSR transactions at lightening speed. If you choose to.