Hindrance stressors – ◦ Those stressful events that have a negative effect on motivation and performance Challenge stressors – ◦ Stressful events that have a positive direct effect on motivation and performance.
BURNOUT ◦ Long-term stressors ◦ Emotional, mental and physical exhaustion ◦ Symptoms: irritability, impatience, being cynical ◦ Five factors creating burnout Limited control in the workplace Insufficient recognition for accomplishments No advancement opportunities Poor relationships Organizational culture not compatible with your beliefs
Six significant sources of job stress2)Role conflict Confusing expectations3)Adverse environmental conditions Noise/air pollution/crowding4)Adverse customer interaction Conflict with customers/lack of mgmt support5)Environmentally induced ADD6)Job insecurity7)Role overload/Extreme jobs
Improving Personal Productivity ◦ Dealing with procrastination Commit to what you want in life Calculate the cost of procrastination Worst in, First out Break the task into manageable chunks Make a commitment to other people Eliminate a few trivial items from your to- do list Satisfy the need to be busy in constructive ways Eliminate rewards for procrastinating (talking to others, walking around, surfing the Internet)
Improving productivity through attitudes and values Begin with a mission and goals Work smarter, not harder Value orderliness and cleanliness Value good attendance & punctuality Attain a balance in life Increase your energy
Increase productivity through work habits and skills Prepare a “to-do list”/set priorities Streamline your work Concentrate on one task at a time (avoid multitasking) Stay in control of paperwork Enhance your Internet skills
Why do we care?? Excessive stress is expensive!!Increased costs medical coverage lost productivity while at work lost productivity from sick days cost of hiring new employeeIncreased injuries/safety issuesIncreased workplace violenceDecreased customer service