The document discusses different types of stressors - hindrance stressors which negatively impact motivation and performance, and challenge stressors which positively impact motivation and performance. It also discusses stress symptoms, both physical and emotional. Burnout is defined as exhaustion caused by long-term stressors and characterized by irritability, impatience, and cynicism. Causes of burnout include lack of control, recognition, advancement opportunities, poor relationships, and incompatible organizational culture. Stress management techniques include improving personal productivity by dealing with procrastination, and increasing productivity through positive work habits, attitudes, values and skills. Excessive stress is costly for organizations due to increased medical costs, lost productivity, injuries and decreased customer service.
3. Hindrance stressors –
◦ Those stressful events that have a
negative effect on motivation and
performance
Challenge stressors –
◦ Stressful events that have a positive
direct effect on motivation and
performance.
5. BURNOUT
◦ Long-term stressors
◦ Emotional, mental and physical
exhaustion
◦ Symptoms: irritability, impatience,
being cynical
◦ Five factors creating burnout
Limited control in the workplace
Insufficient recognition for
accomplishments
No advancement opportunities
Poor relationships
Organizational culture not compatible with
your beliefs
6. Six significant sources of job stress
2)Role conflict
Confusing expectations
3)Adverse environmental conditions
Noise/air pollution/crowding
4)Adverse customer interaction
Conflict with customers/lack of mgmt support
5)Environmentally induced ADD
6)Job insecurity
7)Role overload/Extreme jobs
8. Improving Personal Productivity
◦ Dealing with procrastination
Commit to what you want in life
Calculate the cost of procrastination
Worst in, First out
Break the task into manageable chunks
Make a commitment to other people
Eliminate a few trivial items from your to-
do list
Satisfy the need to be busy in constructive
ways
Eliminate rewards for procrastinating
(talking to others, walking around, surfing
the Internet)
9. Improving productivity through
attitudes and values
Begin with a mission and goals
Work smarter, not harder
Value orderliness and cleanliness
Value good attendance &
punctuality
Attain a balance in life
Increase your energy
10. Increase productivity through work
habits and skills
Prepare a “to-do list”/set priorities
Streamline your work
Concentrate on one task at a time
(avoid multitasking)
Stay in control of paperwork
Enhance your Internet skills
11. Why do we care??
Excessive stress is expensive!!
Increased costs
medical coverage
lost productivity while at work
lost productivity from sick days
cost of hiring new employee
Increased injuries/safety issues
Increased workplace violence
Decreased customer service
