The traveler arrives from Spain missing one suitcase. They go to the lost luggage counter and provide their plane tickets and luggage stickers to the baggage agent. The agent has them fill out a lost baggage form describing the black suitcase with a red ribbon, lock, and brown strap. The agent says the airline will work to find the suitcase and have it delivered to the traveler's hotel if it is located. The traveler thanks the agent for their assistance.

1. At the Lost Luggage Counter

2. First of all, some useful vocabulary .
• baggage and luggage are the same :all your suitcases
and bags. They are uncountable , so you need to say a
piece of ....
• Hand luggage
• Baggage carousel:device, generally at an airport, that
delivers checked luggage to the passengers
• delayed
• luggage stickers
• To fill in a form

3. • Let’s start.. 

4. • Baggage Agent: Good morning. How can I
help you?
• You: morning. / arrived / Spain /
missing /one suitcase. What /do?

5. • You: Good morning.I've just arrived from
Spain and we are missing one suitcase.
What should I do?
• Baggage Agent: please show me you
plane tickets and your luggage
stickers.Let's see if your suitcase is
delayed or missing
• You:Here./hope / delayed.

6. • You: Of course . Here you are. I hope it is
only delayed.
• Baggage Agent : Ok. Can you fill in this
lost baggage form?
• You:Yes/course

7. • You: Yes ,of course
• Baggage Agent :Can you describe your
suitcase?
• You: black/ big/red ribbon . It/ lock and
brown strap. Suitcase / important .

8. • You: It is black, quite big and it has a
red ribbon . It has a lock and a brown
strap. The suitcase is very important
for me,
• Baggage Agent: We are very sorry about
this problem sir/madam.
• You: hope /give / answer/ soon/ possible.

9. • You: I hope you can give me an answer
as soon as possible
• Baggage Agent : Rest assured. Can you
give a contact phone number , please?
• You: Give a phone number

10. • You: It’s …
• Baggage Agent : What's your local
address?
• You: Bridge Hotel /Covent Garden.

11. • You: I am staying at the Bridge Hotel in
Covent Garden.
• Baggage Agent : All right . Now go to your
hotel and when the bag arrives and airline
service will deliver it to your hotel.
• You:Thank /help

12. • You: Thank you for your help.