1. CORIGEARHART, M.B.A.
295 Green Meadows Dr. N Apt A.Gahanna, Ohio 43230(614) 808-5121cwolfe62@columbus.rr.com
---------------------------------------------------------------------Qualifications Summary
 Microsoft Office Experience:  Customer Focused
I have more than eightyears’ experienceworking
 Goal/Task Oriented
independently with Microsoft Office products.
 Positive, Can-Do Attitude:  Ability to Multi-Task
I have a very positive can-do attitude, and  Microsoft Office Knowledge
enjoy working with many different types of  Strong Analytical Skills
people across many different business units.  Excellent Communication Skills
 Creative "0ut-of-the-box" thinker:  Detail Oriented
I have been asked to work on many specials
projects to provide a new and fresh  Collaborates Well with Others
perspective.  Project Management Experience
 Very Organized, and Detail Oriented:  Problem Solving Skills
I have completed two degrees online, which
has required me to be very organized and
detail oriented.
----------------------------------------------------------------------------ProfessionalExperience
McGraw-Hill Companies
Customer Service Representative September2009- Present
The McGraw-Hill Companies
 Summary of responsibilities: Worked on incoming customer return documents, processing
customer returns. Required a high-level of attention to detail with the ability to maintain a
specific processing metric. Continuously worked on maintaining customer service skills to assist
in answers calls during high call volume times.Worked independently on a regular basis, while
maintaining a high level of professionalism and quality, as well as collaboratively with other
team members regularly to set team standards of practice.
 Self-Development Highlights: August, 2010-trained on processing referral cases; December,
2010-began training on processing returns; January, 2011-completed train-the-trainer training;
March, 2011-facilitated seasonal Module 1 training class; November 2011-Leader of the CSOM
5S Cross (Lean Six Sigma)-Inspection Committee.
Kelly Temporary Services
Seasonal CallCenter Representative April2009-September 2009
The McGraw-Hill Companies
 Summary of responsibilities: Communicated daily with customers in a call center environment
and worked closely with internal and external customers to resolve customer complaints and
service issues related to Higher Education customer service. Learned to maneuver throughout
Oracle, MPD, Salesforce, FIND, and multiple other customer service tools in order to assist
Page 1 of 2

2. customers with their inquiries. Position required a high level of attention to detail, the ability to
multi-task, organizational skills, and the ability to set priorities.
 Self-Development Highlights: July, 2009-crossed-trained on taking School Education Group
customer calls.
Additional Professional Experience
 Nationwide Financial
 Senior Financial Services Support Representative
 August 2004-June 2008.
 Spherion
 Contractor with Nationwide Financial
 November 2003-August 2004
 Children’s WorldLearningCenter
 Lead Teacher
 April 2001-November 2003
 Dr. T.C. Hobbs & Associates
 Billing Clerk
 September 1999-August 2001
-----------------------------------------------------------------------------------------------Education
Master of Business Administration, FranklinUniversity, December, 2010
GPA: 3.4
B.S. Management, Global Business Minor, FranklinUniversity, May, 2010
GPA: 3.0-3.5
* Deans List
General Course of Study, Gahanna Lincoln High School, June 1997
*Presidents Education Awards Program, Outstanding Educational
Improvement, 1997
-------------------------------------------------------------------Volunteer Activities &Hobbies
 VOLUNTEER: Mid-Ohio Food Bank Volunteer, American Red Cross Blood Donor.
 HOBBIES: Reading, Creative Writing, Spending Time with Family.
Page 2 of 2