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Digital Marketing Plan 
Iris Wen | Project Manager 
Chelsea McClellan | Meeting Minutes 
Mary Moser | Milestones 
Amanda Freeman | Meeting Coordinator 
Fall 2014
Table of Contents 
Page 
Executive Summary 3 
Situational Analysis 4 
Industry Analysis 
Client Analysis 6 
External Forces 9 
Competitive Analysis 12 
Digital Marketing Audit 25 
Current Website 
Email Marketing 27 
Online Advertising 28 
Social Media Channels 
Mobile 30 
Email Marketing for Mobile 31 
CRM 32 
SWOT Analysis 33 
Marketing Objectives 35 
Segmentation Method 36 
Marketing Strategies 37 
Marketing Objective 1 
Marketing Objective 2 47 
Marketing Objective 3 58 
Gantt Chart and Timeline 65 
Budget Breakdown 68 
Evaluation 69 
Contingency Plan 72 
Conclusion 74 
Works Cited 75 
Appendix 76 
Honey Bee Weddings 2
Executive Summary 
Honey Bee Weddings is a Chicago wedding planning company that plans and coordinates 
weddings based on the vision and style of the client. The company was founded in 2007 by Misse Daniels 
to feed her love of wedding planning, and has since been featured multiple times in Style Me Pretty and 
other online and print publications. The company plans weddings with the objective of meeting the needs 
and wants of the client and reflect their ethnology. Honey Bee Weddings is targeted towards educated, 
affluent couples in their late 20s-early 30s located in the Chicagoland area looking for partial to full 
service wedding coordinators. The majority of leads gained are from referrals and Yelp, however, 
according to Misse, only two out of ten leads from Yelp are qualified leads. The company is on Facebook, 
Twitter, Pinterest and Instagram, along with Yelp and owning a website with a blog hosted through 
Blogger. Subscribers are sent automatically-generated emails when a new blog post is created. 
Misse has set the following digital marketing objectives for Honey Bee Weddings: 
1. Increase site visitors to 1000 per month 
2. Achieve 20 leads per month through website contact form 
3. Achieve number 3 listing on Google’s organic search for key search term “Chicago wedding 
planner” 
The digital marketing plan recommends a new website provider and design that reflects the company’s 
value proposition and an improved user experience. A redesigned contact form and other distinguished 
call-to-actions on the website are recommended to drive awareness and acquisitions. An improved 
presence on social media can be used strategically to drive traffic to the website and engage potential 
customers. In addition to the current presence on social media, The Knot is an industry- appropriate 
networking platform that can be used to attract new business and customer relationships. Honey Bee 
Weddings can improve its website keyword use to achieve keyword ranking for “Chicago wedding 
planner.” On-site optimization is recommended along with link building and content creation. 
Honey Bee Weddings 3
Situational Analysis 
INDUSTRY ANALYSIS 
Honey Bee Weddings, as a wedding planning service, is included in two industry segments. The 
first and primary segment is the Wedding Planners in the US industry, which according to IBISWorld, is 
comprised of businesses that “organize and design marriage ceremonies and receptions” (Ruiz, 
IBISWorld.com). The key economic drivers of this industry segment include per capita disposable 
income, marriage rate, population and national unemployment rate. According to a September 2013 
report, the industry generates $1.2 billion in revenue and includes over 12,000 businesses. With a 3.4% 
projected annual growth rate for the years 2013 to 
2018, this industry is not only prosperous, but has a 
steady outlook. The industry has a high competition 
level, as its high revenue generation makes it an 
attractive market, and low barriers to entry make 
entrance easy (Ruiz, BISWorld.com). 
As an event planning agency, Honey Bee Weddings falls into the industry segment of Party & 
Event Planners, which includes businesses that “organize social events such as parties, weddings, and 
other social gatherings” (Panteva, IBISWorld.com). With over 300,000 businesses, this industry is 
comprised of several types of companies; however, wedding planners make up the largest segment at 
34%. The entire industry segment generates $6.2 billion in revenue and, similar to the Wedding Planners 
industry, projects an annual growth rate of 3.4% until 2018. 
There are several distinguishing features of the two industry segments, mainly the overall social 
trends occurring in modern US society. Key external drivers for both industries are marriage rates, which, 
as traditional marriage definitions change, are likely to continue their current -1% annual decline, and 
projected 4% total decline from 2014-2019 (IBISWorld.com). However, this force can be counteracted by 
another key driver: per capita disposable income. As disposable income increases and society continues to 
Honey Bee Weddings 4
place value on large and extravagant weddings, consumer spending will increase, and likely continue on 
an upward trend, despite a decline in actual number of marriages. Such value on extravagant weddings 
likely results from the uptick in recent years of bridal and wedding shows on popular television stations 
such as TLC and WE, as well as the advent of Pinterest. 
Additionally, technology changes have altered the event planning industry. According to 
IBISWorld data, 78% of consumers used the internet to locate wedding planners in 2011 (Ruiz). Social 
media has allowed new businesses to communicate with target demographics, better demonstrating their 
products and engaging potential consumers. This has allowed smaller businesses to tap markets and 
attract customers that would typically be drawn to a larger industry leader. This has also led vendors to 
switch to targeting niche markets that can be effectively targeted and communicated to via social media 
channels. As such, higher prices, rather than a pricing penetration strategy, can be employed. These 
strong, personal and informative social media presences build consumer trust and brand equity, increasing 
the consumer’s propensity to spend (Lerman, IBISWorld.com). 
Honey Bee Weddings 5
CLIENT ANALYSIS 
Company Structure 
Honey Bee Weddings is comprised of four wedding coordinators and one assistant. Coordinators 
work separately from each other, but all have the same set of responsibilities for each of their clients. 
Misse Daniel, as the founder of Honey Bee Weddings, takes on additional roles, such as finances and the 
acquisition of a new office. At least two of the four coordinators, Laura Susin Koo and Lindsay Grote, 
have day jobs at other businesses, mainly carrying out event planning work. There is no distinguishing 
value proposition or clear title for all the coordinators and how their client portfolios may differ. 
Additionally, Honey Bee Weddings does not have a clearly defined marketing team, making it unclear 
whether their marketing efforts, such as the content creation and management of their website, are done 
in-house or by an external party. It is mentioned that the assistant has social media and blogging 
experience, which may suggest some active social media management by this associate. 
Services and Value Proposition 
Honey Bee Weddings offers several services, such as Full Planning, Partial Planning, Month of 
Coordination, and Day of Coordination services, along with custom packages. Honey Bee Weddings, 
although lacking a clear value proposition on their website, made their competitive edge clear during a 
client meeting on September 16th. According to founder, Misse Daniel, Honey Bee Weddings stands 
apart from its competitors because each planner only books one wedding per weekend, making it feasible 
for a client to rent out the entire business on their wedding day (Daniel, personal interview). Honey Bee 
Weddings further distinguishes themselves through a strong offer of versatility of services, and the 
passion and dedication of the wedding coordinators. 
Pricing 
Honey Bee Weddings’ price is constructed on a graduated scale, with more intensive wedding 
coordination services costing more than those requiring less time and work. Prices were given at the 
initial client meeting. Additionally, Honey Bee Weddings charges an additional cost for each service if 
Honey Bee Weddings 6
Misse, rather than any of the other four coordinators, is used. Specific prices and services can be found in 
Appendix A. 
Profile of Customers 
Based on Honey Bee Wedding’s Pinterest profile, which contains their business portfolio, typical 
consumers are educated, in their late 20s-early 30s, affluent, and located in the Chicagoland area, with 
selections of wedding venues downtown. The consumers desire large weddings with extravagant decor, 
likely resulting in high prices. Consumers desire close attention to detail with all aspects of their wedding, 
requiring pristine management of all vendors. 
According to Misse, consumers are motivated to make their purchase decision with Honey Bee 
Weddings because of several life situations. Some consumers, for example, choose to hire a wedding 
coordinator because they come from affluent families where all friends and relatives have used a wedding 
planning service to coordinate their weddings. Others hire a coordinator because the couple is too busy or 
decides for themselves that they do not have the organizational skills to plan their own wedding (Daniel, 
personal interview). 
Sample Consumer A- Kate Sample Consumer B- Jane 
Kate, 26, lives in the Chicago suburb of Winnetka, 
IL. She has a well-paying job, but has also received 
financial support from her family for most of her 
life. She cannot wait to have her wedding, and 
hopes to have a large, extravagant wedding in a 
downtown location. Kate has been scanning bridal 
magazines for dresses and venues, but does not 
intend to plan her wedding by herself. Like all of 
her married friends and relatives, Kate will use a 
Jane, 30, is currently completing her final semester 
of graduate school. She and her fiancé have just 
become engaged and, because of the time she 
currently has to dedicate to her dissertation, Jane 
cannot fathom planning her wedding. Jane and her 
fiancé live in an upscale part of the city, and desire 
to have their wedding downtown. Jane loves the 
idea of a medium sized wedding, with top-notch 
vendors to make her venue beautiful. Jane has a 
Honey Bee Weddings 7
wedding planning service, as that is what she and 
her family are accustomed to and have the financial 
means to obtain. In her spare time, Kate loves 
watching Scandal and drinking mimosas on 
Thursday nights with her girlfriends. 
taste for finer things, and frequents wine bars and 
trendy restaurants with her fiancé. 
Current Target Market Demographics 
Geographic: The target customer is located, or desires to have their wedding in the Chicago area. 
Demographic: Target consumers are in their late 20s to early 30s, and affluent, likely with a combined 
household income of over $80,000. Consumers are from a variety of ethnicities and cultures. 
Psychographic: Consumers have a variety of motivations for hiring Honey Bee Weddings, however, 
despite their motivations, most customers have a common desire for a large, luxurious wedding, and have 
the monetary means to afford such. 
Channels 
Honey Bee Weddings uses several channels to promote their business. Their website includes a 
blog, which is updated frequently, as well as several social media outlets, such as Facebook, Twitter, and 
Pinterest – a key avenue for wedding planning businesses, as bride-to-be’s and single women alike 
frequent Pinterest for wedding ideas and photography. Offline, Honey Bee Weddings had made 
appearances in several different bridal magazines. These appearances have not been exclusive, lengthy, or 
regular, however. Bridal magazines 
Distribution 
The service transaction process begins when a prospective customer contacts Honey Bee 
Weddings and inquires about a wedding planning service. Additional emails and/or phone calls are 
exchanged, and then followed up with a final in-person consultation. The service is then received on a 
continuous basis as the wedding is planned based on the customer’s product selection (full planning, 
partial planning, etc). The service is fulfilled upon completion of the consumer’s wedding day. 
Honey Bee Weddings 8
EXTERNAL FORCES 
The company is influenced by forces outside the business operation such as politics, economic landscape, 
social reform, technological advances, and environmental changes. 
Political 
Like any other business entity, Honey Bee Weddings is subject to the five standard external 
forces. In both industry segments that Honey Bee Weddings can be included in, political and regulatory 
forces have low impact, as event and wedding planning is not subject to many legal regulations. However, 
as same-sex marriage continues to gain political momentum and becomes legalized in more and more US 
states, the political environment may shift, and wedding and event planners will need to begin to offering 
services to same-sex couples in order to stay competitive. This also offers businesses many new 
opportunities, as legalization of same-sex marriage may have a positive effect on the marriage rate. A 
wedding coordination service such as Honey Bee Weddings that can distinguish itself early on as a 
supporter of marriage equality can not only tap an emerging market, but create a strong sense of brand 
loyalty amongst the LGBT community. 
Economic 
Economic external forces tend to influence the industry much more than political. As previously 
mentioned, a key external driver of both the Party and Event Planners and the Wedding Planners in the 
US industries is per capita consumer disposable income. Events and weddings, especially when a 
coordinator is enlisted, tend to be with clients that desire extravagance or expensive venues and/or 
vendors. Thus, the consumer’s spending ability is a crucial part of how much money can be allocated to 
such events, or if such events can even be budgeted. As such, revenue is impacted directly by per capita 
disposable income. Additionally, as marriage rates decline in the United States, per capita disposable 
income takes on a heightened importance, as large amounts of consumer spending can counteract the 
issue of a decreased number of marriages. The overall economic climate of the United States also affects 
businesses in the Wedding Planners in the US industry. Currently, the US is slowly recovering from a 
Honey Bee Weddings 9
deep recession originating in 2008. Economic booms and busts greatly affect the revenues of wedding 
coordination services, as they affect overall consumer spending. Couples that marry earlier in adulthood 
are often faced with external financial pressures from college loan repayments. As such, the disposable 
income available to spend on weddings is affected. 
In times of economic hardship, a strong sense of value and commitment to clients must be 
marketed to consumers to not only encourage clients, but to increase revenues as much as possible. In 
times of prosperity, the glamour of an extravagant wedding organized and personalized exactly to client 
standards may identify better with prospective clients. 
Social 
External social forces may have the strongest influence on the industry. The United States is 
currently seeing a -1% decline in marriage rates, as well as an increase in the average marriage age, 
increased rates of cohabitation without marriage and a decrease in the longevity of marriages. All of these 
social changes have a direct effect on the number of clients, and thus revenue, brought into the Wedding 
Planners industry. The industry is also affected by other forms of union, such as domestic partnerships, 
where a traditional wedding celebration is not needed. In direct contrast to these social factors, however, 
recent years have seen an increase in spending on big weddings. This reflects a psychological desire of 
consumers, in this case, specifically those of wedding coordinators, to showcase social class, prestige, or 
wealth through a large and extravagant wedding. Marketing the businesses’ capabilities and providing an 
easily accessible portfolio of luxurious weddings can capture this sense of conspicuous consumption in 
prospective clients. 
Technological 
Technological forces have played an important part in shaping the industry in recent years. 
Increases in internet speed and connectivity have changed how consumers gather information and interact 
with brands and businesses. In turn, businesses have changed how they find and market to their target 
demographic. Businesses are able to use keyword targeting across multiple networks to make themselves 
Honey Bee Weddings 10
visible to prospective clients. Wedding planners can specify the types of services they offer, display 
portfolios, and give detailed information about themselves all in one easily accessible site Small wedding 
planning businesses, through the interactive, personal use of social media, have captured market share 
that would have once been confined to large, well-established industry leaders. Additionally, social media 
has allowed for niche markets to be found and developed, leading to an influx of smaller businesses that 
are able to gain foothold in a competitive industry. For Honey Bee Weddings, this means that a strong 
online presence, in both social media avenues and traditional websites, is necessary to stay competitive. 
Honey Bee Weddings must seek to optimize its place on search pages, as well as create and maintain a 
unified, current brand image across all online channels. 
Environmental 
In terms of environmental factors, the Do-It-Yourself, or “DIY” movement has influenced many 
to go green with multiple aspects of their weddings. In addition to being more environmentally conscious, 
the DIY movement has led people to put wedding planning back in their own hands, effecting wedding 
coordinators’ numbers of clients and revenue. Alongside the DIY movement, consumers have an endless 
amount of information on wedding planning at their disposal. There are pages on pages of Pinterest 
boards dedicated to “Wedding DIY.” There are also simple infographics to follow when “Wedding 
Planning” is searched in Pinterest, showing a month-by-month timeline for the DIY-savvy consumer to 
follow. Outside of Pinterest as a tool to plan weddings, there are wedding planning books to buy, blogs to 
follow, and personal resources people can use to plan a wedding. The DIY movement has led to 
consumers demanding control over the entire wedding planning process, rather than leaving it to a 
coordinator. 
For Honey Bee Weddings, this can be an opportunity to gain consumers that want as much 
personalization as possible but still desire professional help in staying organized for their wedding. 
Because Honey Bee Weddings specializes in their in-person planning experience to bring the customer’s 
dream to life, there could be an opportunity for the company to leverage the relationships of business 
related companies such as florists, venues, decorators, dress shops, etc. to reach the DIY consumer. 
Honey Bee Weddings 11
COMPETITIVE ANALYSIS 
Competitive Digital Marketing Channels 
Honey Bee Weddings 
Honey Bee Weddings has identified their immediate competitors to be Bliss Weddings and 
Events, SQN Special Events, and BCR Events (Daniel, personal interview). Honey Bee Weddings’ 
website is http://www.honeybeeweddings.com. According to MOZ Open Site Explorer, the site has a 
domain authority of 33/100 and a page authority of 44/100. Domain authority is the domain ranking 
potential in search engines based on search engine considerations such as age, popularity and size. Page 
authority is the potential page rank in search engines based on an algorithmic combination of all link 
metrics (“What is Page Authority?”). The website also has 51 root domains and 267 total links. Root 
domains are pages containing at least one linking page to this URL. Total links include internal, external, 
followed, and nofollowed links to this page. The website is not properly displayed on mobile and tablet 
browsers, and there is not a clear call-to-action upon entering the site; upon pressing “Enter” on the site, 
there is only an opportunity for the viewer to subscribe to Honey Bee Wedding’s blog. Additionally, there 
is no clear value proposition on the website, the images do not have a consistent theme and the layout is 
not streamlined. Without a clear value 
proposition, it is also unclear what specific 
services are offered. Honey Bee Weddings 
offers two ways to contact the company: 
email and phone. In a Google site search, the 
website displays 1,950 results. 
The web pages are not search engine 
optimized; the only web page title seen is 
“Honey Bee Weddings.” For pages such as 
the About page, the page title tag is “Honey 
Honey Bee Weddings 12
Bee Weddings: About.” Honey Bee Weddings does not have an appropriate meta description, as it does 
not demonstrate the value proposition of the company and does not include any keywords. Instead, the 
meta description is “Honey Bee Weddings - 
Enter Honey Bee Weddings.” Similarly, the 
blog page meta description is not optimized. 
The blog page’s meta description is text pulled 
from the most recent blog post and is too long to fit in the description. There are no H1 and H2 headers 
used to distinguish the keywords on each page. Most images do not have unique image titles or image alt 
text to target keywords specific to Honey Bee Weddings. Image alt text is written in a code and can help a 
search engine determine how relevant the image is to the website. 
The website and the blog are displayed on a mobile device above. 
Honey Bee Weddings 13
Bliss Weddings and Events 
Bliss Weddings and Events has a domain authority of 29/100 and a page authority of 39/100. The 
website has 53 root domains and 436 total links. The website is http://www.blissweddingsandevents.com. 
Bliss has multiple call-to-actions on its first page, including the text, “Check out the Bliss Buzz on our 
blog.” There is also a “Contact” page to the left of social media network buttons: Facebook, Pinterest, and 
Twitter. The Contact page is unique in that is it 
set up like a Mad-Lib. There is a clear call-to-action 
on customer inquiries in order for Bliss 
to gain a potential lead and the customer to 
submit some basic information about their 
intentions. At the bottom of the Contact page 
there is also the address of the company with 
the email and phone numbers of the entire Bliss 
planners. 
The value proposition of Bliss Wedding and Events is defined on “The Bliss Experience” page. 
This states: “Bliss... is the answer to your party planning worries; insists on personalizing each event with 
impeccable style; is chic, clever, and creative; never lets the teensiest detail go unappreciated; believes 
cookie-cutter events are never an option; appreciates old fashioned manners & contemporary charm; 
believes every party deserves to be dreamy.” The branding in the company is distinct because of its 
consistent layout on the website. The fonts, color schemes, style and additional patterns and symbolic 
butterfly are easy to spot. There is consistency throughout the website’s layout which makes the user 
experience easy. The services are clearly stated and the company’s staff is identified with what and how 
each member contributes to Bliss’s vision. 
The web pages for Bliss Weddings and Events are well optimized on social media. The web page 
titles are clear and tell what is on the page. For example, the beauty section of the blog is labeled “Beauty 
| Bliss Weddings & Events” and the contacts page title is labeled “The Bliss Belles and Beau | Bliss 
Honey Bee Weddings 14
Weddings & Events.” The web pages have also been made into a canonical link. For example, the link for 
the contact page is “http://www.blissweddingsandevents.com/the-bliss-belles-beau.html” and the link for 
the beauty section of the blog is “http://www.blissweddingsandevents.com/blog/beauty.” This company 
does not have optimized meta descriptions. The meta description for the home page does not have any 
keywords and does not distinguish the wedding and event planning company. The meta descriptions that 
currently appear in search 
engine results do not summarize 
the content of the web page, but 
is text pulled from the page. Bliss does not use unique headers to pinpoint keywords or phrases. The H1 
headers are duplicated on many pages as “Bliss Weddings and Events.” There are some H2 headers that 
are used to describe the topic of the page, but they are not well used. The H2 headers that are duplicated 
on many pages are “about us” and “inspirations.” The images on the site do not include any alt text. 
While some images have a descriptive image title, there is no uniqueness or clarity as to what is displayed 
in the image. 
Bliss Weddings’ website is somewhat optimized for 
mobile devices. Each page is designed to fit within the screen 
of a mobile device and look the same as if the user is viewing 
it on a computer. The individual tabs are always present on the 
mobile website, allowing the user to navigate easily. However, 
these tabs are in small font, making them hard to read. 
Additionally, the tabs with drop down menus make it difficult 
for the user to click on what they want to see without zooming 
in significantly. The individual pages of the website all fit 
within the horizontal limits of a mobile device and allow the 
user to easily scroll down if needed. In the photo gallery, while the photos all appear, it is hard to scroll 
through them because the next button is small. To scroll through, the user needs to zoom in, press next 
Honey Bee Weddings 15
and zoom out to see the entire photo. Each social media link leads to the pages, but only opens in the 
browser user not the app. Finally, the contact page still allows the user to input information into each area 
and submit the form easily. 
SQN Events 
The website for SQN is http://www.sqnevents.com. SQN Events has a domain authority of 
27/100, and 39/100 for page authority. The website has 45 root domains and 414 total links. On the site 
there is an opportunity under “Contact” for anyone to contact the team at SQN. At the bottom of each 
page there is a phone number and generic business email address. By the site’s layout and branding, it is 
apparent that the call-to-action is for potential clients to inquire on what services SQN Events could 
provide a host. The value proposition is part of their name, Sine Qua Non, meaning “essential or 
indispensable ingredient.” The company wants to be a special ingredient in the makings of a memorable 
event and has multiple services offered to make a successful event. The services include hourly, partial, 
and full coordination. There are additional special services such as consulting, out-of-town guest 
coordination, handcrafted projects, fundraising, as well as services provided in a full coordination 
package such as providing a budget and planning checklist, recommending vendors that fit the vision, 
style, and budget, reviewing vendor contracts, and ensuring consistency in an event’s vision and design. 
The website has a consistent, easy-to-follow layout that visually draws in the message of SQN Events. It 
is easy to find information about the 
experience of the SQN event planners, 
and information about what the 
company can provide for special 
events. The images on the website 
have personality, and each is well thought out and displayed. 
In a Google site search, the website displays 23 results. Page titles are used, however all of them 
are too long to be displayed properly. For example, the page title for the testimonial page is “Ovations : 
Sine Qua Non : Special Events,” and the page title for SQN’s Indispensable service line is “Indispensable 
Honey Bee Weddings 16
: Services : Sine Qua Non : Special Events.” There are no meta descriptions being optimized on this 
website. The meta descriptions are pulled from the text on the website and do not summarize the content 
on each web page. The H1 and H2 headers are not being optimized to display keywords. An example of 
the H1 headers are “home, about, commitment, bios, and contact.” The H2 headers are not optimized, as 
they include “Monica & Jack, Alexandra & Nicole, Consulting Services, and Out-of-Town Guest 
Coordination.” There are no image alt texts used to target keywords specific to SQN Events. 
SQN Events’ website is mostly optimized for mobile. 
Each page fits onto the mobile screen and is easy to navigate 
on a mobile device. The lettering is small but not entirely 
difficult to read. However, in each page, the user needs to 
scroll using a small dot. This is difficult to do on a mobile 
when zoomed in and almost impossible to do without 
zooming in. The contact page for SQN still allows the user to 
put in all information asked and submit the form through the 
website. Finally, as the other websites have, the social media 
links open in the browser and not the app, making it difficult 
for the user to follow them on a mobile device. 
BCR Events 
The website for BCR Events is http://www.bcrevents.com/. The website has a domain authority 
of 26/100 and a page authority of 38/100. The website has 25 root domains and 217 total links. The call-to- 
action on the site is to lead a potential client to contact the company. There is clear contact information 
under the “Contact” tab, and includes the address, phone number, and email, along with a “send a 
message now” option. This option allows the company to gain a potential lead. The value proposition of 
the site comes from the “About” section on the site. It is not very clear, but the company seems to value 
its focus on being able to “bring about the incomparable event every client desires and deserves.” On the 
site, BCR also lists sample services. This allows a potential client to view what BCR can do in an event. 
Honey Bee Weddings 17
The service page gives a wide range of services such as hotel arrangements, bridal dresser, tabletop and 
floral decor, audiovisual, menu and wine pairing and more. A unique part of this page is that BCR 
mentions that the planning process includes customizable 
packages to suit each client. The website is easy to follow with a 
consistent layout and design scheme and style. 
In a Google site search, the website displays 18 search results. The web pages are not search 
engine optimized. There is one page title for the home page, which reads “BCR EVENTS - Bringing your 
vision to life... Bambi Caicedo Rogers, Chicago Wedding and Special Events Planner.” This page title is 
too long to be displayed at the top of a web page. There is one meta description used on the site, but it is 
not unique and is too long to be displayed. The meta description is 338 characters: “BCR Events, operated 
by Bambi Caicedo Rogers, is a Chicago-based special events and planning company that helps orchestrate 
unique memorable events that everyone desires and deserves. Whether it is a Wedding, Bar or Bat 
Mitzvah, Bridal or Baby Shower, Birthday, Anniversary or Corporate event, each event is uniquely 
planned just for you.” As such, it does not fit in search engine results. 
While it has some unique keywords, they are not properly utilized. 
There are no H1 or H2 headers used to target keywords on each page. 
Additionally, the images do not have an image alt text. 
BCR Events’ website on mobile only has one large photo 
with contact information. It does not have any of the tabs the non-mobile 
website has, but only says “bringing your vision to life” across 
the top. The photo does not fit on the mobile homepage but the 
contact information is in the space first seen. However, the contact 
information is small and somewhat difficult to read when looking at 
the photo. When the user clicks on the email, it automatically opens in 
the users app with a fresh email ready to send to BCR Events. 
Honey Bee Weddings 18
Competitive Social Media Analysis 
Honey Bee Weddings 
Honey Bee Weddings can be found on Facebook, Twitter, Pinterest and Instagram, and has a blog 
that is housed on its website. It has 900 Facebook followers, 950 on Twitter, 1,900 on Pinterest, and 300 
on Instagram. All avenues are updated on a fairly consistent basis, with more minute-to-minute avenues 
like Twitter and Instagram updated more frequently, sometimes 
more than once per day. Despite an active social media presence, 
engagement is low across all platforms, with Facebook posts 
receiving three to four likes, no retweets of favorites on Twitter, 
and only two to three likes on Instagram posts. Although generally 
posting relevant content, such as photos of client weddings and 
links to wedding fairs and news sites, Honey Bee Weddings tends 
to have a confused social media approach, with some posts 
reflecting Honey Bee Weddings as a brand and others appearing 
more like Misse’s personal accounts. Additionally, Honey Bee 
Wedding’s infrequent blog updates and difficult process of enrolling to receive emails puts them at a 
disadvantage when compared to other competitors, Bliss Weddings and Events, SQN Events, and BCR 
Events. 
Bliss Weddings and Events 
Competitor Bliss Weddings and Events uses several social media channels, including Facebook, 
Twitter, Instagram, and Pinterest, as well as a blog housed on the company’s website. The blog is updated 
on a semi-regular basis, with posts generated about once a month, with some slight variations (including 
posting more than once per month, or skipping a month between postings. Bliss’ Facebook page has the 
largest following of all social media channels with 8,600 likes. Facebook is actively updated multiple 
times per week, and has strong engagement, with most posts generating about 20 likes, and with some 
reaching over 50. The Facebook page is also aided by a complete and informative “About” section. Bliss’ 
Honey Bee Weddings 19
Facebook has a wide variety of content, including pictures of client weddings, links to articles where they 
have been mentioned, images of wedding venues and decor, as well as photography and mentions of other 
businesses to foster a strong feeling of respect, gratitude, and reciprocity amongst other businesses in the 
industry. Bliss also shares their blog postings from their website on Facebook to improve the site’s SEO 
and encourage interaction with website. Bliss also has frequent posts to their page from other companies 
and vendors tagging them, meaning that their page can be accessed by clicking through another business’ 
post. 
Bliss’ Twitter has 1,250 followers, and has generated over 900 tweets. Bliss tweets multiple times 
per week, and occasionally more than once per day. While engagement (in terms of favorites and 
retweets) is low, many of the tweets link back to Facebook, where engagement is quite strong for a 
business of its size. Some tweets also include photos unique to Twitter (not linked to another social media 
Honey Bee Weddings 20
site), or content generated only for Twitter. However, almost all photos and content link back to Bliss’ 
Facebook or Instagram account. 
Bliss has a strong Pinterest presence, with over 2,000 followers, and active content generation 
with over 5,100 pins. The content includes a gallery of client weddings, as well as photography of venues 
for other Bliss events and parties. Bliss also has many boards dedicated to wedding decor ideas, dresses 
and tuxedos, and bridal hair and jewelry that is not created by Bliss, and pinned from another site. The 
main board, with over 1,000 pins, however, includes photography from actual Bliss events and weddings. 
This board includes photos of venues, food and table settings, and floral arrangements. 
Bliss’ Instagram has the smallest presence, with 580 followers and only 91 posts. While the posts 
are not as frequent on this social media channel as they are on Facebook or Bliss’ blog, content is still 
shared one to two times per week. Engagement is also steady despite the longer gaps between postings, 
with most photos receiving about 20 likes. Most of the Instagram photos link to Twitter and/or Facebook, 
and cover a wide variety of content, like the other channels, but with the added fun of trademark 
Instagram filters. It is not clear if the photography on Instragram belongs to Bliss or from another source 
that Bliss is sharing from. There is also no link from the company’s website to its Instagram account, 
leaving many users likely with no idea that such an account even exists. 
SQN Events 
Honey Bee Weddings 21
SQN Events uses the social media avenues of Facebook, Twitter, Pinterest and Instagram. SQN 
does not appear to have a blog, as there is not one on the company website, or links to one in social media 
tabs on the website. SQN’s Facebook page has a small following of over 1,600 likes. However, it does 
have a complete “About” section, with links that enable conversions to be made directly from soc ial 
media. Posts are very frequent, typically daily. Most posts are about client weddings, and some include 
links to online publications that the company has been featured or mentioned in. Posts wishing old clients 
happy “wedding weeks” or first or second year anniversaries are frequent, which create a true sense of 
care for the client. SQN does not have any posts to its page by other businesses, friends, or current or 
prospective clients. Most posts receive a small engagement of about five likes. 
SQN’s Twitter has significantly more followers, at 2,500. SQN, like on Facebook, tweets very 
frequently, with at least one tweet per day. It does not have a high engagement in terms of favorites or 
retweets, but with over 4,000 tweets, it seems very likely that there may be mentions of SQN Events in 
other company’s tweets, which do not appear on SQN’s page itself. Most tweets link back to another 
avenue, such as Facebook or Twitter, however, SQN has over 300 photos, and most appear to be 
generated by SQN itself, rather than shared images from another site, and unique to the Twitter platform. 
Honey Bee Weddings 22
SQN’s Pinterest platform is small has 704 pins and 493 followers. SQN, unlike Honey Bee 
Weddings and other competitors, does not feature a gallery of client weddings. Rather, only one board, 
“SQN Couples,” which features photography from SQN weddings. The board is very small with only 14 
pins. SQN’s Pinterest page also includes several boards spanning all types of wedding decor, venues, and 
bridal dresses. Most pins appear to be pinned from other users, making it unclear if pins are of actual 
SQN weddings. 
SQN has a strong Instagram presence, with 
over 1,000 posts and nearly 700 followers. There is 
often more than one post per day on Instagram. The 
content includes images of couples, cakes, decor, and 
more, with the addition of images of what the poster 
is doing at the moment, so as to create a personal 
feel. Instagram engagement is stronger than 
Facebook, with most posts receiving about 10 likes 
with some reaching over 20. 
BCR Events 
BCR has the smallest social media presence of all competitors, using only Facebook, Twitter and 
Instagram. The business does not have a blog, or does not have one that is accessible from its website. It 
has a small Facebook following, with 900 likes. Despite its small following, BCR frequently updates its 
statuses, with photos of client weddings and venues, as well as links to different publications that the 
business has been featured or mentioned in. Like Bliss Weddings and Events, many other businesses tag, 
mention or post on BCR’s wall, creating a strong reputation and easier accessibility to the page by 
consumers. BCR’s website only includes a link to its Facebook page, making access to its other avenues 
difficult. 
BCR’s Twitter is infrequently updated, at a rate of about once a week, with weeks where there are 
no posts at all. Although relatively new (created in the early Summer of 2014) the page has a poor 
Honey Bee Weddings 23
following of only 30 users, and has only generated 12 tweets. However infrequently posted, BCR features 
appropriate content, and mentions other businesses in its tweets, which is a common way of building a 
social media following. However, a general lack of content does not allow the business to become visible 
to the consumer. 
BCR has a small following on Instagram, with 360 followers and 50 posts. This avenue is 
managed in a similar fashion to Facebook, with updates multiple times per week, and features photos of 
actual client weddings, including venues, floral arrangements and place settings. BCR’s photos, unlike 
Bliss and SQN’s, are clearly 
generated by the business, posted 
by whoever happens to be at the 
event. However, because BCR’s 
Instagram is not linked to its 
website, and due to its small 
number of followers, it can be 
difficult to find. 
Honey Bee Weddings 24
DIGITAL MARKETING AUDIT 
Current Website 
Positives 
 On a computer, the website performs on each browser 
 The “Contact” page is easy to pinpoint on the website 
 There are some photos of events presumably done by Honey Bee 
 Social Media links are easily found on each page except the homepage of the website 
 The services Honey Bee Weddings provides are listed 
 There is a way to sign up for updates from the blog 
 There are clear titles and headers of each page 
 On the “Buzz” page, most of the pictures link to the article where Honey Bee Weddings is mentioned 
Negatives 
General 
 Once entering the website, the consumer is taken right to the blog, which does not have any call-to-actions 
 The wording does not set Honey Bee Weddings apart from its competitors; it does not display the 
value proposition 
 No uniform theme throughout each page on the website 
 The social media links do not include a link to their Instagram 
 The website does not perform well on a tablet or any mobile device 
 Contacting Honey Bee is a multistep process which may lose consumers 
 No clear Call to Action on the website 
 The services listed do not specify the uniqueness of Honey Bee Weddings 
 There are not enough photos on the website to showcase their skills 
 The photo gallery is on Pinterest, making users leave the website to see photos 
Homepage 
 The homepage does not have any information on it; the consumer must “enter” the website to find 
out information 
About Page 
 The “About” page has descriptions of each employee in the company. However, it does not give any 
information about the unique value each person brings to planning a wedding 
Email Sign Up 
Honey Bee Weddings 25
 The email sign-up for blog updates is located under the advertisements and is quite small, allowing 
some consumers to pass over it 
 Signing up for blog updates is a multistep process (see “Email Marketing”) 
SEO 
 The website is not equipped for SEO 
 Photos are not tagged properly for SEO 
 Current Title, Meta, and Alt tags are either not unique or absent 
The current website is created through Blogger and has some positive aspects, but there is much room 
for improvement. The website needs to be mobile optimized to allow users to view it on-the-go. The 
website needs to take advantage of keywords and relevant topics to raise its SEO (as of right now, it does 
not appear in the first 10 Google Search results pages for “Chicago Wedding Planner”). This may be 
because the current title tag is “Honey Bee Weddings,” the meta tag is “Blogger” and there are no alt tags 
on images. Finally, the website needs a clear call-to-action. There are several weak call-to-actions on the 
website, but it needs one clear way to get people to contact the business. 
Honey Bee Weddings’ website metrics suggest an update is necessary. Currently, there are only 
between 50-100 users a month and the leads from the website are scarce. This may be because the website 
does not show the unique value of Honey Bee Weddings, making it forgettable. However, many leads 
come from Yelp, where Honey Bee Weddings has excellent reviews. The bounce rate is approximately 
60-75% and users only stay on the website for about 2-3 minutes. To contact Misse, the user must copy 
and paste the email address into their own email. While this is one small step, some users be put off by 
not being able to simply click an email hyperlink. Additionally, the photo of shoes on the “Contact” page 
does not encourage users to contact Honey Bee Weddings. The “Services” page lists the basic services 
Honey Bee Weddings provides, but it does not list any unique values they bring. It also links back to the 
“contact” page, which then opens in an additional tab instead of reloading on the same tab the user is in. 
The user must leave the Honey Bee Weddings website and go to their Pinterest page to view the 
company’s portfolio. This leads the user away from the website, adding an additional step if the user 
wants to contact the business. The “Buzz” page includes every outlet Honey Bee has been featured or 
Honey Bee Weddings 26
mentioned in. Almost every picture leads to the article it is mentioned in, with the exception of a few 
websites. Some of the website photos just lead to the publication’s website , not the specific article Honey 
Bee Weddings was featured in. 
Email Marketing 
Honey Bee Weddings does not have any 
current email marketing initiatives. Currently, emails 
are only sent when the Honey Bee Weddings blog is 
updated. The website and blog are both run by Blogger, 
which sends out emails when the blog is updated. Misse 
does not know how many people are subscribed to this 
subscriber list on through Blogger. The sign-up process 
for email notifications is tedious and may dissuade 
some consumers. First, the consumer must find the 
sign-up bar under several advertisements and popular 
posts. After entering their email, the consumer must 
have their pop-up blocker turned off to view a pop-up 
that asks for a cache code to be inputted. After entering 
this code, the consumer then receives an email asking to 
confirm if they wish to receive emails from Honey Bee 
Weddings. 
Every email has the same subject line, “Honey 
Bee Weddings.” This does not distinguish each email 
from one another or give the consumer a reason to open 
the email. There are no clear call-to-actions in the 
emails. Since emails are blog posts, they are filled with information. If the blog post is about an event, 
there is no information on where to sign up for the event. Additionally, if there is a call-to-action in the 
Honey Bee Weddings 27
email, it does not lead back to Honey Bee Weddings. The call-to-actions all relate to different events or 
trends in the wedding industry. However, the links in the blog posts all lead the consumer away from the 
Honey Bee Weddings website. 
Online Advertising 
Online advertising can make a brand visible to potential customers who may not typically be 
reached via organic search. Paid searches allow a brand to target specific demographic based on 
keywords searched. Honey Bee Weddings has used online advertising in the past, but it did not drive 
tangible results. According to Misse, Honey Bee Wedding’s online advertising endeavors included text 
ads on Google, and were placed between October and February, which is peak engagement season 
(Daniel, personal interview). Honey Bee Weddings’ main source of advertising has been through print in 
Modern Luxury Brides magazine. 
Social Media Channels 
Currently, Honey Bee Weddings uses Facebook, Twitter, and Pinterest as its primary social media 
platforms. Activity is currently inconsistent, however. 
FACEBOOK: There are currently 895 likes on Honey Bee Weddings page since 2008 when they joined 
Facebook, and Misse manages the page (Daniel, personal interview). Facebook posts are not engaging, 
lack a call-to-action, and 
almost all posts do not have 
any likes or comments. Posts 
are sporadic and range from 
once a week to a few times a 
month and consist of weddings 
related articles and client 
wedding photos. There are no 
call-to-actions on the Facebook page or links that would bring people to their website or to sign up for 
Honey Bee Weddings 28
emails. 
TWITTER: The Twitter page has 
been active since 2009 and 
currently has 941 followers and is 
also owner, Misse’s, personal 
account. The Twitter name is 
“Misse Daniel” and the handle is 
“@HoneyBeeWedding.” Tweets 
range from several per day to few in a month. Tweets are about client weddings, articles, products, and 
Misse’s current activities. There are few retweets, favorites, and dialogue between Honey Bee Weddings 
and other users. As a brand, Honey Bee Weddings does not have its own Twitter account, which may 
create a confusing image. Their Twitter account also does not have any call-to-actions that bring 
followers to their website or to additional information regarding the company. 
INSTAGRAM: The Instagram account has been active since 2012 but does not include photos relating to 
weddings until early 2014. It currently has 309 
followers, 132 posts and is following 92 other 
people. The handle is “@honeybeeweddings” but 
is not linked from their website. Honey Bee 
Weddings shares photos from Instagram on 
Twitter but not on Facebook. The photos relating 
to the wedding industry are of events planned by 
Honey Bee Weddings and showcases their ability 
to coordinate luxurious events. 
PINTEREST: Pinterest is Honey Bee Weddings’ most active social media page. They have 1,863 
followers, 120 boards, and 2,097 pins. There are separate boards for several different client weddings, 
personal fashion boards, and wedding industry related ideas. However, there are multiple other boards 
Honey Bee Weddings 29
that do not relate to weddings, including interior design and furniture, that may create an overwhelming 
and confusing image. 
YELP: Honey Bee Weddings has forty-six reviews on Yelp and a 4.5/5 star ranking. Most reviews speak 
very highly of Honey Bee Weddings and the excellent work Misse and her team does. 
BLOG: Honey Bee Weddings’ blog posts and updates are facilitated through Blogger. Blog posts are 
inconsistent, ranging from a few times a month to every few days. Misse blogs about upcoming events 
readers may be interested in, new fashion and wedding trends, and giveaways. Signing up for Honey Bee 
Weddings email notifies the user of when the blog is updated. The blog posts are not tagged with any 
keywords and do not link to any other sites. 
Overall, Honey Bee Weddings’ social media is not reaching its fullest potential. It is targeted 
towards entertaining clients rather than trying to gain leads or engage with potential customers. Their 
followers are not interactive with the brand and there is no current social media timeline or strategy. 
Content is not consistent and is not streamlined across all social media outlets. 
Mobile 
Currently, Honey Bee Weddings does not have a website optimized for mobile use. When 
viewing the website, the homepage is disjointed and the title appears longer than the rest of the page. 
Once entering the website, the blog appears to be optimized for mobile. However, the user cannot view 
each individual page within the website. To view each page, the user must continually return to the 
Honey Bee Weddings 30
homepage and click each page they want to view individually. Therefore, if a consumer was on the 
website, it would be difficult for them to find the contact page, which is the ultimate goal of the website. 
None of the individual website pages are optimized for mobile. The most important page of the 
website, the “Contact” page, does not fit within the screen of a mobile device, requiring the reader to 
scroll to the side. Additionally, the user would need to copy and paste the contact email address or phone 
number to contact the business. On a mobile device, this is much harder than on a computer and could 
potentially turn customers away. The social media links work on the website, but do not open in the social 
media apps. As most people use the app for each account, they will not easily be able to follow Honey 
Bee Weddings. With consumers increasingly trending towards mobile browsing, the website needs to be 
optimized for every device. 
Email Marketing for Mobile 
The blog update emails, while formatted to fit onto a 
mobile device, are not easily readable and do not have a 
defined call-to-action. When opening an email on a mobile 
device, the subject line and company line at the beginning of 
the email and title of the blog post are clear. However, the 
text in the email is small and hard to read. As the email 
updates are only blog posts, the text needs to be clear for the 
consumer to read. Additionally, just like in the actual blog 
post, there is no call to action for Honey Bee Weddings in 
the email. In one email, the call to action does not relate to 
Honey Bee Weddings and is located at the bottom of the 
email under several pictures and additional text. Finally, the 
photos in the emails open to a webpage of the photo, but do not take the consumer to Honey Bee 
Weddings or any other website. The photos are also quite large in the email and sometimes there are 
several photos in a single email, due to the fact that the email is the exact blog post sent to the consumer. 
Honey Bee Weddings 31
CRM 
Honey Bee Weddings is currently using Streak as their primary CRM tool (Daniel, personal 
interview). Streak is operated through the user’s Google email account and Google Drive. The tool tracks 
all emails that are submitted to the website. It tracks all CRM activity and delivers it to Misse’s inbox. 
Any additional information can be added by Misse. As Misse has her Masters in Information System, she 
understands CRM and how to track it. This system and Misse’s experience with CRM ensure a positive 
experience. However, since Misse does need to put in information herself, it does leave some room for 
error. 
Honey Bee Weddings 32
SWOT ANALYSIS 
Strengths Weaknesses 
 Have existing profiles on Pinterest, Facebook 
and Twitter: 1,863 Pinterest Followers 
 Keywords "Chicago Wedding Planner" not 
significant 
 Has experience doing cultural weddings 
(Korean, Jewish, Indian, etc.) 
 No strong online portfolio, must be viewed 
through Pinterest 
 In Splendid Insights Wedding Report, regularly 
gets in the top tier 15% (second to top tier) 
 No visible business partnerships, some 
visibility through additional links under 
"Buzz" 
 Only takes one wedding per weekend per 
coordinator (time commitment to wedding) 
 Too many Pinterest boards that are not 
approachable or event-oriented 
 Willing to meet at client’s specification  Social Media not optimized to gain leads 
 Outstanding Yelp Ratings: 46 reviews, 4.5 stars  Site is not mobile or tablet friendly 
 Not an assistant driven planner 
 Web homepage does not say what business 
does 
 Does weddings of any size 
 Service page on website does not say what 
business does 
 Appearances in several bridal magazines  High bounce rate 
 Professional photography on website  Antiquated website design/layout 
 Crowded blog feed 
 Blogger site not SEO optimized 
 Low engagement on social media avenues 
 Time spent on unqualified leads 
Opportunities Threats 
 Consistency across web pages (themes, layout, 
design, color scheme) for a more user friendly 
site 
 Multiple weddings and event planning 
businesses in Chicago 
 More video and photos from events on Twitter  Site is not engaging 
 Highlight great Yelp ratings  Not mobile friendly or interactive 
 Increase local SEO and get more links back to 
site 
 Limited call-to-actions 
 Facebook engagement and more links going 
back to website 
 Need for unique and descriptive tags, captions 
and descriptions 
 Create original content  Needs targeted keywords 
 Instagram followers to gain more potential clicks 
to website 
 Ways to get into top tier wedding (Splendid 
Insights) 
Honey Bee Weddings 33
 Voice/brand consistency (personal vs. business) 
on social media channels 
 Waste of time with majority of Yelp referrals 
(2 of 10 are qualified leads) 
 More branded materials across social media 
 Using Google ads during peak times of 
engagement (October-February) 
 Change to better CMS 
 Add online profiles such as G+ and WANELO 
 Get more into top tier weddings (Splendid 
Insights 
 More qualified leads 
Honey Bee Weddings 34
Marketing Objectives 
1. Increase site visitors to 1000 per month 
2. Achieve 20 leads per month through website contact form 
3. Achieve number 3 listing on Google’s organic search for key search term “Chicago wedding 
planner” 
Honey Bee Weddings 35
Segmentation Method 
It is recommended that Honey Bee Weddings focus its segmentation strategy less on the 
demographics of its targeted audience and more on the purpose of their messaging. Wedding coordination 
services typically do not have a focus on retention, a distinct consumer segment, because there typically 
are not repeat customers. Therefore, the business should focus its messaging more on awareness, 
acquisition, and conversion of prospective clients. Social media and the Honey Bee Weddings blog 
messaging should be segmented to drive awareness, building the image of the brand and its online 
following, and aiming to generate leads and conversions by building a consistent, professional brand 
streamlined across all social media platforms. Email marketing should be tailored to acquisition of 
customers, sending informational emails to clients who have already expressed an interest in Honey Bee 
Weddings by subscribing to their email list. Emails will function as a monthly newsletter, recapping blog 
posts made in the past month. Because Honey Bee Wedding’s revamped blog posts will be tailored to 
wedding-specific topics, sending emails to subscribers who have already expressed an interest in Honey 
Bee Weddings will help to keep the business top-of-mind with prospective clients and drive conversions. 
The redesigned Honey Bee Weddings website will serve the conversion segmentation strategy, as its 
distinct call-to-action of encouraging visitors to fill out the form on the “Contact Us” will drive inquiries. 
Honey Bee Weddings 36
Marketing Strategies 
The following marketing strategies are laid out to be used for Misse Daniels to implement with the 
assistance of a social media intern, the team at Honey Bee Weddings, and a web designer. 
MARKETING OBJECTIVE 1 
Increase site visitors to 1000 per month. 
STRATEGIES & IMPLEMENTATION 
1.1 Improve Site Value Proposition 
Honey Bee Weddings has a welcoming personality that is full of energy and willing to lend a hand. The 
value proposition of the company is unclear on the website. In order to lead a clear brand identity to the 
company the group suggests a value proposition and tagline. It is as followed: 
Value Proposition 
“Honey Bee Weddings offers a personalized Chicago wedding planning experience with an 
energetic approach for the modern couple.” 
Tagline 
“Your wedding will never look like a ‘Honey Bee Wedding, it will look like your wedding.” 
1.2 Redesign Website 
Honey Bee Weddings is currently uses Blogger. It is recommended that the company transfer website 
provider from Blogger to WordPress. Honey Bee Wedding already has a WordPress account under 
HoneyBeeWeddingsChicago.WordPress.com. It is suggested that the company use this WordPress 
account and host the site on BlueHost. WordPress allows full control over the website. The website can 
be searched more easily and there are a variety of free plugins that work as accessories to help optimize 
your website. WordPress also has full customer support. It is a more professional platform that has the 
potential to attract more visitors, advertisers, and other partnerships. The platform allows full 
customization once upgraded to a custom design account for $30 a year. For hosting space, Blue Host 
starts at $3.95 per month. 
Honey Bee Weddings 37
WordPress Blogger 
100% Control over your blog Free, powered by Google 
Open-source. You have the ability to self-host a 
website (Suggested to buy an annual hosting 
subscription through BlueHost) 
Blogger owns your site, essentially the website it 
rented space to host a website 
Unlimited Space 1GB Free Space 
Modify and customize site Limited customization 
Thousands of free themes Limited design selection 
Endless plug-ins No plug-ins, must be coded 
Full control over ads, can add affiliates and banner 
ads 
Only ad opportunity through Google, very little 
control 
In order to transfer the Honey Bee Wedding from Blogger to WordPress, the following reference sets up 
the process to transfer the RSS feed into the new WordPress platform: http://www.wpbeginner.com/wp-tutorials/ 
how-to-switch-from-blogger-to-wordpress-without-losing-google-rankings/. Also reference 
Appendix C. 
Currently the website is not optimized on mobile. Once the site is moved to WordPress with a 
custom website design, a custom CSS (Cascade Style Sheets) can be applied to a mobile theme. The CSS 
allow the HTML formatted website to appear fitted for a mobile platform. 
The brand color scheme, font, and design are inspired by the Honey Bee Weddings logo. These 
specifications have been incorporated into the website redesign. 
Color Scheme: 
Background: Keep the current honeycomb background on the website. 
HTML Hex Code: #FFCC33 | RGB (255, 204, 51) 
Border Color: HTML Hex Code: #FFFF99 | RGB (255, 255, 153) 
Background to text boxes should remain white: #FFFFFF | RBG (255, 255, 255) 
Honey Bee Weddings 38
Text: 
Title Text Font: Courgette 
Color: #FF6699 | RGB (255, 102, 153) 
Header/Navigation Bar Text Font: Shadows Into Light Two 
Color: #686868 | RGB (104, 104, 104) 
Body Text Font: Vollkorn 
Color: #000000 | RGB (0, 0, 0) 
All of these fonts can be downloaded through Google Fonts. 
Design: Forever by Automatic on WordPress. This theme allows for a clean vertical layout and is great 
for displaying pictures with a clear navigation bar. A footer will be added with contact information such 
as a phone number and email to get in touch with Honey Bee Weddings. 
Hire a Web Designer 
With a custom design account on WordPress, it is possible to update this all internally. However, 
it is recommended to hire a web designer in order to have a faster turnover and move the Blogger blogs 
into WordPress. A web designer would ease the mapping process of the domain name and get the 
company’s site ready for use on WordPress. 
Add Google Webmaster Tools 
In addition to the usage of Google Analytics, Google Webmaster Tools should be set up through 
analytics to improve the keyword reporting. This includes organic keyword searches, search engine 
queries, and search engine results pages. This will allow for more detailed Google Analytics reporting. 
1.3 Reconstruct Website Content 
The new website copy will make the site easier to read, easier for Google to crawl through and 
will ultimately have a clear call to action which will lead the user to contact Honey Bee Weddings. Please 
Honey Bee Weddings 39
see the WordPress website example and revised website content in Appendix D for the complete edited 
copywrite. 
The current navigation pages on the site are organized into “Home, About, Contact, Services, 
Portfolio, Blog, and Buzz.” It is recommended that the “Home” page be edited to remove the “Enter” 
button and include a brief description of the company and clear call to action. The “About” page should 
be revised to “Your Chicago Wedding Team” in order to clearly describe the page content and introduce 
the Honey Bee Weddings coordinators. “Contact” can be revised to “Contact Us” in order to reflect a 
clearer call to action. “Services” can be worded more specifically as “Wedding Services.” The content in 
“Buzz” can be shared in “Portfolio,” which will remain as a page in order to highlight the services the 
company provides. 
The order of the navigation bar on the website will begin with the purpose of the site and end 
with a call to action from left to right. The progress will move from awareness to acquisition to 
conversion and retention. That is, the suggested order of the revised navigation is: Homepage, Wedding 
Services, Portfolio, Your Chicago Wedding Planners, Blog, and Contact Us. Reordering the pages on the 
website will help to create a clear call to action on the website. 
Current Navigation bar: 
Revised Navigation bar: 
Landing Page: Each page of the website should be changed to help build the site’s search engine 
optimization (SEO) and design for a more organized website. The homepage needs to have a clear call to 
action to entice the consumer to continue searching the website. It should state, in a few sentences, what 
Honey Bee Weddings excels at and will lead users through the rest of the website. The landing page will 
Honey Bee Weddings 40
replace the “Home” page and will be navigated to by clicking the company logo at the top of the web 
page. 
Wedding Services: The Wedding Services page should provide a short description of the different 
services available to inform users of the specifics of each service package. Additionally, keywords can be 
used in this section to improve SEO. 
Portfolio: The Portfolio section should be moved to the website, rather than on Pinterest. Making the user 
leave the website and go to Pinterest, as the website is currently constructed, creates the risk of the user 
not returning to the website. 
Your Wedding Team: The About Us page should include shorter bios of each member of the Honey Bee 
Weddings team, as the current amount of content on the page is long and overwhelming to the user. 
Blog: The blog will be broken down into categories and have an engaging layout. This will be elaborated 
in Marketing Objective 3, “3.3 Creating Blog Content.” 
Contact Us: An interactive form should be implemented on the page. The page should include a short 
introduction, and ask the bride or groom for their name, date of wedding, contact information and allow 
them to add any additional information about themselves. This will make the contact page easy for the 
user, and will allow them to submit inquiries without having to manually dial a phone number or leave the 
website to compose an email. Additionally, it will help Honey Bee Weddings determine if they can meet 
with the couple because they will immediately know if they already have that date booked for another 
wedding. 
Implement MailChimp 
Email updates will be used to update blog subscribers. In the past, Misse has had difficulties 
sending email marketing campaigns, as emails addressed generically to “brides” do not fit the desire of 
customization for bride-to-be’s: the customers and direct revenue generators of Honey Bee Weddings. 
Currently, Honey Bee Weddings emails are automatically generated when a new blog post is published 
through Blogger, and are not personalized. The subject line remains the same (“Honey Bee Weddings”) 
every time, and the email itself has no text besides what appears in the blog post. The current website 
Honey Bee Weddings 41
platform, Blogger, does not allow emails to be edited, making it imperative than Honey Bee Weddings 
switches to a different email marketing system. For these reasons, Honey Bee Weddings should switch its 
email marketing system to MailChimp, a free program that offers customizable, easy to use templates, has 
features for creating sign up forms on websites and Facebook pages and a merge tags feature that allows 
each email to be personalized to the recipient. Additionally, lists of contacts that use the website and 
Facebook forms are recorded and housed in the MailChimp account and emails can also be manually 
entered into the list. Once the list of current subscribers enrolled in Honey Bee Weddings emails is 
obtained from the current Blogger website, it can be imported and permanently kept in MailChimp. 
Separate emails should be sent when Honey Bee Weddings is offering a giveaway. MailChimp’s simple 
user interface will allow such emails to be sent, rather than just emails automatically generated when new 
blog posts are published, and will help to build customer engagement and brand equity of Honey Bee 
Weddings. 
Content: Honey Bee Weddings emails will 
function as a newsletter and general update about 
the Honey Bee Weddings business and blog posts, 
and include a button that links users back to the 
blog. The email itself should be short, 3-4 lines, 
and should be a simple description of blog posts 
made over the past month. All emails should 
include live links to all of Honey Bee Weddings’ 
social media platforms. This email content, paired 
with the revamped Honey Bee Weddings blog, 
will deliver new, exciting, and relevant 
information to users with a consistent time table. 
Sample Honey Bee Weddings Email 
Honey Bee Weddings 42
Subject Line: All new emails should include a subject line that changes with every email and is 
engaging to encourage open rates. Subject lines should avoid words that are often filtered into spam 
folders, such as “free” or “don’t miss,” and should give a sense of what the email contains, in this case, 
the topic of the blog. 
Sample email subject line: See Where We’ve Been This February! 
Enrollment Form: Signing up for Honey Bee Weddings emails should also be changed to encourage 
more users to join. Currently, the process of enrolling in Honey Bee Weddings emails is long and has 
multiple steps, including entering a CAPTCHA code. MailChimp allows for a simpler sign up process, 
and can place the form on the Honey Bee Weddings site and Facebook page, increasing the number of 
potential enrollments. Forms can also be completely customized to match the Honey Bee Weddings 
brand, and include a message to users. Email forms should only require first name, last name, and email 
address to decrease the changes of users abandoning the signup process due to a long form: 
First and Last Name 
Email Address 
Sample Sign-Up Form 
Honey Bee Weddings 43
Sign Up Thank You Page: Once clicking submit, users should be redirected to a page thanking them for 
their enrollments, and instructing them to active their subscription by clicking a link sent in a 
confirmation email. 
Sample Sign Up Thank You Page 
Confirmation: MailChimp automatically generates and sends confirmation emails to recipients which 
include a link for users to click to confirm their subscription. 
Honey Bee Weddings 44
Once users selected the “Yes, Subscribe Me to This List” button included in the confirmation email, users 
are generated to a customizable thank you page. This page should be customized to match the other sign 
up, and sign up thank you pages, and should contain a message thanking users for their enrollment. 
Unsubscribe: The unsubscribe process should be just as simple for the user as the enrolling process. 
MailChimp provides unsubscribe processes and pages, making the user experience simple and hassle-free. 
The unsubscribe page should be customized to include a small paragraph reminding users of the benefits 
they will miss if they unsubscribe from Honey Bee Weddings emails. 
Sample Unsubscribe Page 
Honey Bee Weddings 45
Once users click the “Unsubscribe” button, they are automatically redirected to a MailChimp-generated 
page confirming their unsubscription. An email can also be sent to the user’s email address that confirms 
their unsubscription and includes a form where the user can select the reason why they have chosen to 
unsubscribe. 
Sample Unsubscribe Email 
Honey Bee Weddings 46
MARKETING OBJECTIVE 2 
Achieve 20 leads per month through website contact form. 
STRATEGIES & IMPLEMENTATION 
2.1 Add Website Call to Actions 
The website call to actions (CTA) will primarily focus on contacting Honey Bee Weddings 
through the contact form. The secondary action will be to subscribe to the company blog. Other actions 
included on the site are social media follows and likes, reviews and contacting the company through 
phone or personal email. 
2.2 Increase Social Media Leads 
Social media plays an important role in SEO and is a tool that can be used to generate website 
leads. Having an online community creates a targeted group a company has a real-world connection with 
and gives it the ability create targeted content for and connect with your audience. A strong social media 
presence on Facebook, Twitter, Instagram and Pinterest with relevant, fresh, and engaging content which 
includes links or CTA to web pages to generate leads. Remembering to engage with followers and having 
a CTA that leads to a relevant landing page are two key tools to remember when creating content on 
social media. 
Messaging: Honey Bee Weddings is branded for the modern, luxurious bride. Its social media presence 
must be active, engaging, and streamlined across all channels. The Honey Bee Weddings bride, or 
prospective bride, enjoys modern luxuries, focuses on trends in decor and fashion, and enjoys a chic, 
urban lifestyle. Although some individual channels may have slight variations in what content is shared 
and how often, they should all have the same unified approach. Pictures of real weddings should be 
shared to demonstrate Honey Bee Weddings’ capabilities in decor and accommodation, links about the 
hottest trends in wedding, fashion, food and decor should be shared, and all posts should have an active 
call to action. It is suggested that Honey Bee Weddings use event pictures, share exciting content such as 
links to fashion blogs, wedding venue ideas, and links back to her own blog on her social media sites. 
Honey Bee Weddings 47
2.3 Social Media Platforms 
Social media as a marketing tool can be used as an expansion of the client’s brand. The group 
suggests some revisions to the current social media strategy in order to drive engagement and leads from 
the social media platforms to client’s website. The following social media platforms are reviewed: 
Facebook, Twitter, Pinterest, Instagram, Yelp and The Knot. 
FACEBOOK | Facebook.com/HoneyBeeWeddings 
The client’s current Facebook profile can improve on its engagement and information strategy. 
Profile Picture: The profile picture should be easily identifiable. The group suggests that the font in the 
current profile picture be a bolded cursive font which can be the same font from the website. 
Cover Photo: The cover photo should display the events the team at Honey Bee Weddings has created. 
The group suggests that the cover photo is changed at least every season in order to remain an up-to-date 
display of the trends of the wedding industry. 
Current cover photo 
Honey Bee Weddings 48
Sample cover photo 
About: The current About tab has not been updated to Facebook’s new business page layout. The 
information should be as informative as possible using the voice of Honey Bee Weddings. The following 
should be included to the About tab description of the company: 
 Start Info: 2007 
 Address: Chicago, IL 60642 
 Short Description example: Honey Bee Weddings provides Chicago wedding planning and 
coordination tailored to the needs, style and preferences of the happy couple down to the last 
detail. 
 Company Overview example: Honey Bee Weddings offers a personalized Chicago wedding 
planning experience with an energetic approach for the modern couple. Honey Bee Weddings is 
Chicago’s premier wedding coordination services for the modern, luxurious couple. With a 
promise to transform your vision of your wedding into reality, to create a wedding based on your 
style, and to plan the wedding with a wide variety of services, Honey Bee Weddings is the 
Chicago couple’s source for creating the wedding that you want. 
 Description example: “Your wedding will never look like a ‘Honey Bee Wedding,’ it will look 
like your wedding.” - Misse Daniels, founder. 
Honey Bee Weddings 49
Follow us on Twitter @HoneyBeeWedding #HBWeddings 
Pinterest @HoneyBeeWedding 
 Mission example: “Honey Bee Weddings offers a personalized Chicago wedding planning 
experience with an energetic approach for the modern couple.” 
 Phone: (773) 789-9233 
 Email: Misse@HoneyBeeWeddings.com 
 Website: www.HoneyBeeWeddings.com 
Under the About tab, there is an option of including Milestones. This is a great opportunity for Honey 
Bee Weddings to exemplify their work that has been published and milestones the company has met. The 
website links associated with the Milestones are shown in Appendix E. 
Example of Milestones 
Date Milestone 
2013 Elizabeth Anne Designs highlight HBW 
2012 Style Me Pretty- Spiaggia Wedding publication 
2012 New Wedding Essentials publication 
2012 100 Layer Cake reviews Thu + Richard Wedding 
2012 4.4/5.0 Rating on Wedding Wire 
2011 Chicago Indian Wedding highlight 
2011 Brides.com Real Wedding publication 
2009 A+ Rating from The Everyday Bride 
2009 Wedding Bee Vendor Review 
2008 Honey Bee Weddings joins Facebook 
2007 Honey Bee Weddings Founded 
Photos: The albums on Facebook are used well to highlight real events the company has completed. 
However, the last real wedding album update was in 2013. Photos and albums should be updated 
regularly in order to actively update the Facebook profile. In order to maintain privacy with clients and 
business relationships, the group recommends that albums uploaded are albums that are in the works of 
being published, have already been published, or have clear permission from the client to be posted. 
Timeline photos should be used in order to add diversity to the photos on the profile. It is recommended 
that the photos have descriptive captions and tags in order to be optimized. Business partners and clients 
relevant to photos should be tagged. 
Honey Bee Weddings 50
Example photo caption and tagging 
Congratulations to the happy 
couple @Courtney and @Erik. The 
@Chicago Cultural Center 
Reception was highlighted with 
bright yellow roses in the brought 
in a glowing light for this 
springtime wedding. Thank you 
@Danielle Aquiline for the photos! 
#HBWedding #ChicagoWedding 
Tabs: The Facebook profile currently has multiple tabs that are not needed. Timeline, About, Photos, and 
Likes cannot be changed. Following that, Honey Bee Weddings displays a More tab that has Videos, 
Notes, Events, Edit, and Twitter. By deleting all the tabs but the Twitter tab and adding a Pinterest tab and 
Instagram tab the Facebook page will have more content generated by Honey Bee Weddings. This helps 
connect the social media platforms to potential customers. 
TWITTER | @HoneyBeeWedding 
The Twitter account should be used as a company account. Misse largely controls the handle as 
the display name is “Misse Daniels.” The group recommends that the Twitter handle be changed to 
“@HoneyBeeWeddings” in order to be consistent to the website and other social media platforms. The 
Twitter profile should highlight industry news, wedding insights from the company, and the voice of the 
company. 
Tweets: Tweets should be posted one to two times a day. Original photos and videos should be tweeted to 
drive awareness of the capabilities of Honey Bee Weddings. Posts should mention appropriate businesses 
and clients if possible to increase the likelihood of a retweet or favorite. 
Honey Bee Weddings 51
Hashtag: A general Honey Bee Weddings hashtag should be used in order to connect the multiple 
wedding planners and clients. #HBWeddings is a specific hashtag to track the brand on Twitter. As a 
general best practice, no more than two hashtags should be used in a post. 
Sample Tweet 
Lists: Twitter lists should be used to highlight past clients, business relationships, wedding bloggers and 
wedding publications. Past clients can go under a list called “HBW Bride + Grooms.” The name of the 
list can be generalized so it is not copied by competitors. For example a list name for Chicago vendors 
could be “Chicago Businesses.” 
Retweets and Mentions: With company-related tweets, the business should be involved in retweeting and 
replying to mentions on a daily basis. Honey Bee Weddings should engage as a brand on Twitter in 
conversations with industry related personnel at least once a day. 
PINTEREST | Pinterest.com/HoneyBeeWedding 
The Pinterest site is largely used to collect wedding ideas, highlight completed events, and 
promote real weddings. The group recommends that the user name be changed to “HoneyBeeWeddings” 
in order to be consistent with the website and remain on brand. The Pinterest page is full of wedding 
inspiration. For this purpose, the group suggests that the profile picture be the Honey Bee Weddings logo, 
rather than the picture of the current founder. 
Honey Bee Weddings 52
Current Pinterest profile picture Revised Pinterest profile picture 
Current Pinterest profile description 
My name is Misse. I am the owner of Honey Bee Weddings. I’m a wedding planner that is 
obsessed with fashion and travel as well as weddings (of course)! 
Revised Pinterest profile description 
Honey Bee Weddings provides Chicago wedding planning and coordination tailored to the needs, 
style and preferences of the happy couple down to the last detail. 
Boards: There are boards for inspiration and boards for completed events held by Honey Bee Weddings. 
For boards that are for weddings put on by the company, the group suggests the changes to the board title 
follow a format: “Couple First Initials and Last Initial, Place of Wedding.” The weddings put on by the 
company should be tagged in the description such as #HBWeddings order to easily identify Honey Bee 
Weddings. The description of the board should describe the wedding and identify keyword or phrases that 
describe the event. 
There are also several boards that can be condensed and many that should be deleted. For 
example, the “Shoes” and “Jewelry” boards can be combined onto a “Bridal Accessories” board. 
Additionally, boards such as “Our Master Bedroom” can be deleted because they do not promote the 
brand or fit within the Wedding Planning Industry. 
The number of boards on the Pinterest page should be limited and reorganized because too many 
boards may intimidate visitors. Real wedding photos are the most important boards to highlight because 
they show the abilities of Honey Bee Weddings. However, it is recommended that any real wedding board 
with less than 20 photos be moved to a generic “Honey Bee Weddings” board. This will help limit the 
number of boards on the website but not the photos of the abilities of the company. A complete list of 
Pinterest board recommendations can be found in Appendix F. 
Honey Bee Weddings 53
INSTAGRAM | @HoneyBeeWeddings 
The Honey Bee Weddings Instagram profile picture should be changed to the Honey Bee 
Weddings logo to remain consistent with the website and other social media platforms. The photos on the 
Instagram should include sneak peeks of decorations, photos of bridal parties, vendors, real-time photos 
during a wedding and any items being given away on the Honey Bee Weddings Blog. It should not 
include of Misse’s children, as it is a company account and should only feature wedding related photos. 
The photos should always tag the vendors used and the wedding couple if they are on Instagram (with 
permission). The #HBWeddings hashtag should always be used and a specific hashtag for each couple 
should be used as well. The couple specific hashtag allows the client and the guests of the client to engage 
with Honey Bee Weddings on Instagram, creating a better brand recognition, as well as increasing 
customer satisfaction. 
Example Instagram post 
Caption: 
“This one of a kind cake from #FlourBakery tied together the colors 
and the theme at the #IreneandJoshua wedding at the 
@jameshotels! Photo cred @AmandaHein!” 
YELP | Yelp.com/biz/honey-bee-weddings-chicago 
Honey Bee Wedding coordinators should encourage their clients to write Yelp reviews, and 
Honey Bee Weddings should respond to all reviews. Many people will seek out reviews of wedding 
Honey Bee Weddings 54
planners before contacting them, making positive and plentiful reviews critical. If there is a negative 
review, it is important to respond right away and not to delete the review. Deleting negative reviews can 
cause the reviewer to become angry and post on other websites about their experience, creating bad press 
for the company. Additionally, it is important not to attack the reviewer on Yelp when responding to a 
negative review. Attacking the reviewer may discourage honest reviews from other reviewers. 
Positive Review Response Example 
Hi <reviewer name,>Thank you so much for the review! I am so happy the wedding turned out 
how you wanted it and you enjoyed your wedding! 
Negative Review Response Example 
Hi <reviewer name,> I’m so sorry to hear you are unhappy! It is my goal to make every wedding 
I work on the very best. It greatly saddens me to ever have an unhappy couple. I will message 
you so we can continue this discussion offline and resolve the problems. 
Additionally, it is recommended for Honey Bee Weddings to respond to all comments currently 
on the Yelp Page. Although some reviews are from many years ago, it is important to respond because it 
is a positive brand voice. A simple “thank you” even a year later can remind couples why they chose 
Honey Bee Weddings and encourage them to recommend the business to other couples. 
Response to an Old Review Example 
Hi, <reviewer name,> Sorry for the delayed response, I am catching up on my Yelp reviews now. 
Thank you so much for the review! I am happy to hear you had such a positive experience with 
Honey Bee Weddings and we helped make your wedding a day to remember! 
THE KNOT 
The Knot is a multi-media network for wedding professionals that connects businesses with 
couples. It is suggested that Honey Bee Weddings creates an account and uses the platform to its fullest 
potential to increase brand awareness and drive traffic to the website.The Knot allows for brides to write 
reviews about a vendor or wedding planner and for consumers to engage with brands. According to the 
website, 85% of consumers read online reviews to determine the credibility of business, and their website 
Honey Bee Weddings 55
reaches more couples than any other brand (Partner with the #1 Wedding Brand to Connect with Today's 
Couples and Grow Your Wedding Business). By utilizing The Knot, Honey Bee Weddings will have the 
ability to showcase their business to drive leads. The basic version is recommended, as it is free and 
allows businesses to list key basics including photos, contact information, and honors and awards. 
Hire Social Media Intern 
In order to manage the multiple social media platforms and effectively drive traffic and influence 
to the website, a social media intern should be hired. 
Intern Job Description: “Honey Bee Weddings is seeking a passionate, creative and self-motivated intern 
to join our team as a Social Media Intern. We are looking for someone who can work independently and 
with a team and give 110% no matter the task. An intern that can speak the company’s voice is vital to the 
success of the experience at Honey Bee Weddings. This is an excellent opportunity to gain experience in 
the Wedding Planning Industry and social media marketing.” 
Responsibilities: 
 Social Media 
 Assist in managing a social media presence 
 Create engaging posts 
 Maintain a content calendar 
 Gain approval from supervisor on posts 
 Interact with users in a professional and friendly manner 
 Blogging 
 Pitch blog topics to the Honey Bee Weddings team to maintain trending topics online. 
 Edit blog posts and optimize every post for search engine optimization 
 Any other tasks as required 
Qualifications: 
 Experience with Facebook, Twitter, Yelp, Pinterest, and Instagram 
 Experience with The Knot a plus 
 Experience with WordPress, Hootsuite and Google (Docs, Gmail, Calendar) 
 College junior, senior, or recent graduate 
 Self-motivated: must be able to complete tasks independently. 
 Live in the Chicago area 
 A positive attitude, a love of meeting in coffee shops, and most importantly, love weddings! 
Places to Advertise: 
Honey Bee Weddings 56
 Internships.com 
 Intern Match 
 Indeed 
 Ramblerlink- Loyola’s job website 
 DePaul’s job website 
 Columbia’s job website 
 Northwestern’s job website 
Create Social Media Content Calendar: As part of the role as Social Media intern, a social 
media content calendar should be created in order to plan and organize posts ahead of time. See 
Appendix G for Social Media content calendar example. Once the content is placed in the calendar 
and edited, it will be transferred to Hootsuite for scheduling. 
Implement Hootsuite: Hootsuite should be used at Honey Bee Weddings in order to integrate all the 
social media platforms into one place. Hootsuite also offers analytics reports for the social media 
platforms and allows for multiple team members to schedule posts. Hootsuite paired with a content 
calendar will allow the company for a strategically approach on social media 
(“Schedule.Manage.Measure”). 
Honey Bee Weddings 57
MARKETING OBJECTIVE 3 
Achieve number three listing on Google’s organic search for key search term “Chicago wedding 
planner.” 
STRATEGIES & IMPLEMENTATION 
3.1 Boost On-Site Optimization 
To achieve the number three listing in Google organic search, the Honey Bee Weddings website 
should be redone to make it more easily found by Google. Additionally, a simple and organized website 
allows users to better navigate the website and answer the call to action: contacting the business. To 
achieve this, it is recommended that the website’s title tags, meta description, image tags and overall 
content be changed. 
Title Tags 
Changing title tags will quickly improve the website’s search engine ranking. The title tag is what 
appears when a user hovers their mouse over the top tab of the browser. 
 The “Homepage” tag should be changed to “Top Chicago Wedding Planner | Honey Bee 
Weddings” 
 The “Chicago wedding planners” tag should be changed to “Chicago Wedding Planners | Honey 
Bee Weddings” 
 The “Services” tag should be changed to “Wedding Services | Honey Bee Weddings” 
 The “Contact” tag should be changed to “Contact | Honey Bee Weddings” 
 The “Portfolio” tag should be changed to “Wedding Pictures | Honey Bee Weddings” 
 The “Blog” tag should be changed to “Wedding Blog | Honey Bee Weddings” 
A full list of title tag revisions can be found in Appendix D. 
Meta Description 
The website’s meta description should be changed to help increase the website’s page ranking. 
The meta description is what appears when a user searches online for Honey Bee Weddings. The current 
meta description for Honey Bee Weddings is shown below. 
Honey Bee Weddings 58
The meta description should be short and reflect the company. Additionally, it should be optimized using 
keywords, which will improve the website’s SEO and page ranking. The meta description should be 
changed to: 
“Honey Bee Weddings offers a personalized Chicago wedding planning experience with an 
energetic approach for the modern couple.” 
This revised meta description utilizes the keyword phrase “Chicago wedding planning” and portrays the 
value proposition of the company, which can encourage users to enter the website. 
Headers 
Headers of each page of the website should be changed to improve SEO. Changing the headers to 
include keywords and clearly distinguish the sections of the website will make each page relevant to 
Google, and easier for the user to navigate. For example, the “About Us” header should be changed to 
“Chicago Wedding Planners” to take advantage of popular keyword searches. Currently, the headers of 
each page are not shown in the coding of the website. The new website, hosted through a premium 
subscription to WordPress, allows headers to easily be added with a widget. Putting the header in the 
coding of the website will make the site easier for Google to crawl through, making it more organized and 
resulting in better SEO. A complete listing of header changes can be found in Appendix D. 
Image Alt Text and Descriptions 
The images of the website should all be given a relevant name, specifically using keywords, and 
include a short description. When Google crawls through a website to determine its rank on the search 
engine result page, it cannot read images. Therefore, the images need to have relevant titles and short 
descriptions Google can recognize. Additionally, the pictures on the website should be updated to 
showcase the abilities of the company. 
Honey Bee Weddings 59
It is recommended that new images for the website highlight the talents of the Honey Bee 
Weddings coordinators and range of weddings done. Because the wedding industry is one that requires a 
detailed portfolio to gain credibility, placing such photos on each page of the website will allow 
prospective clients a glimpse of Honey Bee Weddings’ talents, and encourage them to continue clicking 
through to the portfolio. New pictures with relevant titles for the “Homepage,” “Wedding Services Page” 
and the “Contact Us” page can be found in Appendix D 
Optimizing Keywords 
In order for Honey Bee Weddings to rank higher in Google, keywords must be optimized within 
the website. Wedding industry keywords are competitive, therefore unique keywords have been grouped 
together and the long tail keyword method should be used to find the most best keywords that will 
increase Google ranking. It is most beneficial to find keywords with low to medium levels of competition, 
but that are also high in search volume. A sample medium competition keyword with a high search 
volume is “The Wedding Planner.” 
Since Honey Bee Wedding plans weddings only for clients who either live in Chicago or desire their 
wedding to be located in the area, keyword phrases that include the term “Chicago” should be used. 
Sample “Chicago” keyword phrases: 
 Chicago wedding planner reviews 
 Chicago wedding planner 
 Online Chicago wedding planners 
 Wedding planner websites Chicago 
 Chicago wedding planner costs 
 Chicago wedding planner companies 
 Best Chicago wedding planners 
 Chicago wedding planner blogs 
 How much do Chicago wedding planners cost 
 Top Chicago wedding planners 
Honey Bee Weddings 60
When entering keyword phrases, it is important to note that keywords must be relevant to the ad group 
they are entered into. 
3.2 Improve Link Building 
Building relationships can benefit the online credibility of Honey Bee Wedding’s site. These 
relationships can come from other businesses, publications, bloggers, and social media networks. The 
more links that lead to your site from an external source can help Honey Bee Weddings rank higher in the 
search engine results page. The more popular the site linking to the client’s site, the chances of increasing 
the client’s page authority increases. Page authority is the likelihood of a site ranking in Google’s search 
results (“What is page authority?”). Linking to topic-specific sites with long-tail keywords is also 
important. For example, a long-tail keyword the client could use is “Best Rooftop venue to plan a 
Chicago Wedding.” Linking content to social media channels and getting the link shared is also beneficial 
to increase your website search results ranking. 
How to Link Build 
In order to effectively link build, the group suggests reaching out to bloggers in the wedding industry 
as well as wedding-related industry, submitting content to publish, adding photos to wedding directories 
and submitting the company to industry award recognition. Below are some ways to increase link 
building. 
Honey Bee Weddings 61
 Anchor Text: Anchor text is the text visible to click a hyperlink. Anchor text can be used signal 
the topic to the target page. This can be used for internal links and external links. Internal links 
are links referencing a website page that is within the company’s website. An external link targets 
an outside domain. 
 Social Sharing: Relationships with vendors on social media can easily increase the exposure of 
the business. Asking to share your social media page to businesses connected to the company can 
increase traffic driven to your site. Links shared on social media help show the site’s popularity 
and relevance. 
 Compare Compe titor’s Backlinks: By using resources such as Open Site Explorer 
(opensiteexplorer.org), the client can find where the competitor’s links are posted and use that as 
a resource. This can be done by copying the website URL into the Open Site Explorer and going 
to the left-hand side and clicking “Linking Domain” to find the competitor’s links. 
3.3 Creating Blog Content 
Consistently publishing new blog posts keeps websites relevant, fresh and updated, which search 
engines consider when crawling the web to find websites that match keywords searched. The more 
regular content is published, the more online “spiders” will search the Honey Bee Weddings site and the 
higher it will rank on search engines. Blog content should be based on the keyword strategy created 
during the SEO process to ensure that the website ranks for those key phrases. 
The blog should also include links to other websites, blogs and internally to other pages within 
the website and other blog posts. Keywords should only be linked once to a different landing page, as 
multiple links are not recognized by Google. The following are guidelines to creating a blog content. 
1. Posts should be published once a week. Once there is content planned and blog duties are 
assigned, blog postings should become regular. 
2. Blog posts should range from recaps and photos of weddings, giveaways and other wedding-industry 
relevant news and events. 
Honey Bee Weddings 62
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Honey Bee Weddings Digital Marketing Audit

  • 1. Digital Marketing Plan Iris Wen | Project Manager Chelsea McClellan | Meeting Minutes Mary Moser | Milestones Amanda Freeman | Meeting Coordinator Fall 2014
  • 2. Table of Contents Page Executive Summary 3 Situational Analysis 4 Industry Analysis Client Analysis 6 External Forces 9 Competitive Analysis 12 Digital Marketing Audit 25 Current Website Email Marketing 27 Online Advertising 28 Social Media Channels Mobile 30 Email Marketing for Mobile 31 CRM 32 SWOT Analysis 33 Marketing Objectives 35 Segmentation Method 36 Marketing Strategies 37 Marketing Objective 1 Marketing Objective 2 47 Marketing Objective 3 58 Gantt Chart and Timeline 65 Budget Breakdown 68 Evaluation 69 Contingency Plan 72 Conclusion 74 Works Cited 75 Appendix 76 Honey Bee Weddings 2
  • 3. Executive Summary Honey Bee Weddings is a Chicago wedding planning company that plans and coordinates weddings based on the vision and style of the client. The company was founded in 2007 by Misse Daniels to feed her love of wedding planning, and has since been featured multiple times in Style Me Pretty and other online and print publications. The company plans weddings with the objective of meeting the needs and wants of the client and reflect their ethnology. Honey Bee Weddings is targeted towards educated, affluent couples in their late 20s-early 30s located in the Chicagoland area looking for partial to full service wedding coordinators. The majority of leads gained are from referrals and Yelp, however, according to Misse, only two out of ten leads from Yelp are qualified leads. The company is on Facebook, Twitter, Pinterest and Instagram, along with Yelp and owning a website with a blog hosted through Blogger. Subscribers are sent automatically-generated emails when a new blog post is created. Misse has set the following digital marketing objectives for Honey Bee Weddings: 1. Increase site visitors to 1000 per month 2. Achieve 20 leads per month through website contact form 3. Achieve number 3 listing on Google’s organic search for key search term “Chicago wedding planner” The digital marketing plan recommends a new website provider and design that reflects the company’s value proposition and an improved user experience. A redesigned contact form and other distinguished call-to-actions on the website are recommended to drive awareness and acquisitions. An improved presence on social media can be used strategically to drive traffic to the website and engage potential customers. In addition to the current presence on social media, The Knot is an industry- appropriate networking platform that can be used to attract new business and customer relationships. Honey Bee Weddings can improve its website keyword use to achieve keyword ranking for “Chicago wedding planner.” On-site optimization is recommended along with link building and content creation. Honey Bee Weddings 3
  • 4. Situational Analysis INDUSTRY ANALYSIS Honey Bee Weddings, as a wedding planning service, is included in two industry segments. The first and primary segment is the Wedding Planners in the US industry, which according to IBISWorld, is comprised of businesses that “organize and design marriage ceremonies and receptions” (Ruiz, IBISWorld.com). The key economic drivers of this industry segment include per capita disposable income, marriage rate, population and national unemployment rate. According to a September 2013 report, the industry generates $1.2 billion in revenue and includes over 12,000 businesses. With a 3.4% projected annual growth rate for the years 2013 to 2018, this industry is not only prosperous, but has a steady outlook. The industry has a high competition level, as its high revenue generation makes it an attractive market, and low barriers to entry make entrance easy (Ruiz, BISWorld.com). As an event planning agency, Honey Bee Weddings falls into the industry segment of Party & Event Planners, which includes businesses that “organize social events such as parties, weddings, and other social gatherings” (Panteva, IBISWorld.com). With over 300,000 businesses, this industry is comprised of several types of companies; however, wedding planners make up the largest segment at 34%. The entire industry segment generates $6.2 billion in revenue and, similar to the Wedding Planners industry, projects an annual growth rate of 3.4% until 2018. There are several distinguishing features of the two industry segments, mainly the overall social trends occurring in modern US society. Key external drivers for both industries are marriage rates, which, as traditional marriage definitions change, are likely to continue their current -1% annual decline, and projected 4% total decline from 2014-2019 (IBISWorld.com). However, this force can be counteracted by another key driver: per capita disposable income. As disposable income increases and society continues to Honey Bee Weddings 4
  • 5. place value on large and extravagant weddings, consumer spending will increase, and likely continue on an upward trend, despite a decline in actual number of marriages. Such value on extravagant weddings likely results from the uptick in recent years of bridal and wedding shows on popular television stations such as TLC and WE, as well as the advent of Pinterest. Additionally, technology changes have altered the event planning industry. According to IBISWorld data, 78% of consumers used the internet to locate wedding planners in 2011 (Ruiz). Social media has allowed new businesses to communicate with target demographics, better demonstrating their products and engaging potential consumers. This has allowed smaller businesses to tap markets and attract customers that would typically be drawn to a larger industry leader. This has also led vendors to switch to targeting niche markets that can be effectively targeted and communicated to via social media channels. As such, higher prices, rather than a pricing penetration strategy, can be employed. These strong, personal and informative social media presences build consumer trust and brand equity, increasing the consumer’s propensity to spend (Lerman, IBISWorld.com). Honey Bee Weddings 5
  • 6. CLIENT ANALYSIS Company Structure Honey Bee Weddings is comprised of four wedding coordinators and one assistant. Coordinators work separately from each other, but all have the same set of responsibilities for each of their clients. Misse Daniel, as the founder of Honey Bee Weddings, takes on additional roles, such as finances and the acquisition of a new office. At least two of the four coordinators, Laura Susin Koo and Lindsay Grote, have day jobs at other businesses, mainly carrying out event planning work. There is no distinguishing value proposition or clear title for all the coordinators and how their client portfolios may differ. Additionally, Honey Bee Weddings does not have a clearly defined marketing team, making it unclear whether their marketing efforts, such as the content creation and management of their website, are done in-house or by an external party. It is mentioned that the assistant has social media and blogging experience, which may suggest some active social media management by this associate. Services and Value Proposition Honey Bee Weddings offers several services, such as Full Planning, Partial Planning, Month of Coordination, and Day of Coordination services, along with custom packages. Honey Bee Weddings, although lacking a clear value proposition on their website, made their competitive edge clear during a client meeting on September 16th. According to founder, Misse Daniel, Honey Bee Weddings stands apart from its competitors because each planner only books one wedding per weekend, making it feasible for a client to rent out the entire business on their wedding day (Daniel, personal interview). Honey Bee Weddings further distinguishes themselves through a strong offer of versatility of services, and the passion and dedication of the wedding coordinators. Pricing Honey Bee Weddings’ price is constructed on a graduated scale, with more intensive wedding coordination services costing more than those requiring less time and work. Prices were given at the initial client meeting. Additionally, Honey Bee Weddings charges an additional cost for each service if Honey Bee Weddings 6
  • 7. Misse, rather than any of the other four coordinators, is used. Specific prices and services can be found in Appendix A. Profile of Customers Based on Honey Bee Wedding’s Pinterest profile, which contains their business portfolio, typical consumers are educated, in their late 20s-early 30s, affluent, and located in the Chicagoland area, with selections of wedding venues downtown. The consumers desire large weddings with extravagant decor, likely resulting in high prices. Consumers desire close attention to detail with all aspects of their wedding, requiring pristine management of all vendors. According to Misse, consumers are motivated to make their purchase decision with Honey Bee Weddings because of several life situations. Some consumers, for example, choose to hire a wedding coordinator because they come from affluent families where all friends and relatives have used a wedding planning service to coordinate their weddings. Others hire a coordinator because the couple is too busy or decides for themselves that they do not have the organizational skills to plan their own wedding (Daniel, personal interview). Sample Consumer A- Kate Sample Consumer B- Jane Kate, 26, lives in the Chicago suburb of Winnetka, IL. She has a well-paying job, but has also received financial support from her family for most of her life. She cannot wait to have her wedding, and hopes to have a large, extravagant wedding in a downtown location. Kate has been scanning bridal magazines for dresses and venues, but does not intend to plan her wedding by herself. Like all of her married friends and relatives, Kate will use a Jane, 30, is currently completing her final semester of graduate school. She and her fiancé have just become engaged and, because of the time she currently has to dedicate to her dissertation, Jane cannot fathom planning her wedding. Jane and her fiancé live in an upscale part of the city, and desire to have their wedding downtown. Jane loves the idea of a medium sized wedding, with top-notch vendors to make her venue beautiful. Jane has a Honey Bee Weddings 7
  • 8. wedding planning service, as that is what she and her family are accustomed to and have the financial means to obtain. In her spare time, Kate loves watching Scandal and drinking mimosas on Thursday nights with her girlfriends. taste for finer things, and frequents wine bars and trendy restaurants with her fiancé. Current Target Market Demographics Geographic: The target customer is located, or desires to have their wedding in the Chicago area. Demographic: Target consumers are in their late 20s to early 30s, and affluent, likely with a combined household income of over $80,000. Consumers are from a variety of ethnicities and cultures. Psychographic: Consumers have a variety of motivations for hiring Honey Bee Weddings, however, despite their motivations, most customers have a common desire for a large, luxurious wedding, and have the monetary means to afford such. Channels Honey Bee Weddings uses several channels to promote their business. Their website includes a blog, which is updated frequently, as well as several social media outlets, such as Facebook, Twitter, and Pinterest – a key avenue for wedding planning businesses, as bride-to-be’s and single women alike frequent Pinterest for wedding ideas and photography. Offline, Honey Bee Weddings had made appearances in several different bridal magazines. These appearances have not been exclusive, lengthy, or regular, however. Bridal magazines Distribution The service transaction process begins when a prospective customer contacts Honey Bee Weddings and inquires about a wedding planning service. Additional emails and/or phone calls are exchanged, and then followed up with a final in-person consultation. The service is then received on a continuous basis as the wedding is planned based on the customer’s product selection (full planning, partial planning, etc). The service is fulfilled upon completion of the consumer’s wedding day. Honey Bee Weddings 8
  • 9. EXTERNAL FORCES The company is influenced by forces outside the business operation such as politics, economic landscape, social reform, technological advances, and environmental changes. Political Like any other business entity, Honey Bee Weddings is subject to the five standard external forces. In both industry segments that Honey Bee Weddings can be included in, political and regulatory forces have low impact, as event and wedding planning is not subject to many legal regulations. However, as same-sex marriage continues to gain political momentum and becomes legalized in more and more US states, the political environment may shift, and wedding and event planners will need to begin to offering services to same-sex couples in order to stay competitive. This also offers businesses many new opportunities, as legalization of same-sex marriage may have a positive effect on the marriage rate. A wedding coordination service such as Honey Bee Weddings that can distinguish itself early on as a supporter of marriage equality can not only tap an emerging market, but create a strong sense of brand loyalty amongst the LGBT community. Economic Economic external forces tend to influence the industry much more than political. As previously mentioned, a key external driver of both the Party and Event Planners and the Wedding Planners in the US industries is per capita consumer disposable income. Events and weddings, especially when a coordinator is enlisted, tend to be with clients that desire extravagance or expensive venues and/or vendors. Thus, the consumer’s spending ability is a crucial part of how much money can be allocated to such events, or if such events can even be budgeted. As such, revenue is impacted directly by per capita disposable income. Additionally, as marriage rates decline in the United States, per capita disposable income takes on a heightened importance, as large amounts of consumer spending can counteract the issue of a decreased number of marriages. The overall economic climate of the United States also affects businesses in the Wedding Planners in the US industry. Currently, the US is slowly recovering from a Honey Bee Weddings 9
  • 10. deep recession originating in 2008. Economic booms and busts greatly affect the revenues of wedding coordination services, as they affect overall consumer spending. Couples that marry earlier in adulthood are often faced with external financial pressures from college loan repayments. As such, the disposable income available to spend on weddings is affected. In times of economic hardship, a strong sense of value and commitment to clients must be marketed to consumers to not only encourage clients, but to increase revenues as much as possible. In times of prosperity, the glamour of an extravagant wedding organized and personalized exactly to client standards may identify better with prospective clients. Social External social forces may have the strongest influence on the industry. The United States is currently seeing a -1% decline in marriage rates, as well as an increase in the average marriage age, increased rates of cohabitation without marriage and a decrease in the longevity of marriages. All of these social changes have a direct effect on the number of clients, and thus revenue, brought into the Wedding Planners industry. The industry is also affected by other forms of union, such as domestic partnerships, where a traditional wedding celebration is not needed. In direct contrast to these social factors, however, recent years have seen an increase in spending on big weddings. This reflects a psychological desire of consumers, in this case, specifically those of wedding coordinators, to showcase social class, prestige, or wealth through a large and extravagant wedding. Marketing the businesses’ capabilities and providing an easily accessible portfolio of luxurious weddings can capture this sense of conspicuous consumption in prospective clients. Technological Technological forces have played an important part in shaping the industry in recent years. Increases in internet speed and connectivity have changed how consumers gather information and interact with brands and businesses. In turn, businesses have changed how they find and market to their target demographic. Businesses are able to use keyword targeting across multiple networks to make themselves Honey Bee Weddings 10
  • 11. visible to prospective clients. Wedding planners can specify the types of services they offer, display portfolios, and give detailed information about themselves all in one easily accessible site Small wedding planning businesses, through the interactive, personal use of social media, have captured market share that would have once been confined to large, well-established industry leaders. Additionally, social media has allowed for niche markets to be found and developed, leading to an influx of smaller businesses that are able to gain foothold in a competitive industry. For Honey Bee Weddings, this means that a strong online presence, in both social media avenues and traditional websites, is necessary to stay competitive. Honey Bee Weddings must seek to optimize its place on search pages, as well as create and maintain a unified, current brand image across all online channels. Environmental In terms of environmental factors, the Do-It-Yourself, or “DIY” movement has influenced many to go green with multiple aspects of their weddings. In addition to being more environmentally conscious, the DIY movement has led people to put wedding planning back in their own hands, effecting wedding coordinators’ numbers of clients and revenue. Alongside the DIY movement, consumers have an endless amount of information on wedding planning at their disposal. There are pages on pages of Pinterest boards dedicated to “Wedding DIY.” There are also simple infographics to follow when “Wedding Planning” is searched in Pinterest, showing a month-by-month timeline for the DIY-savvy consumer to follow. Outside of Pinterest as a tool to plan weddings, there are wedding planning books to buy, blogs to follow, and personal resources people can use to plan a wedding. The DIY movement has led to consumers demanding control over the entire wedding planning process, rather than leaving it to a coordinator. For Honey Bee Weddings, this can be an opportunity to gain consumers that want as much personalization as possible but still desire professional help in staying organized for their wedding. Because Honey Bee Weddings specializes in their in-person planning experience to bring the customer’s dream to life, there could be an opportunity for the company to leverage the relationships of business related companies such as florists, venues, decorators, dress shops, etc. to reach the DIY consumer. Honey Bee Weddings 11
  • 12. COMPETITIVE ANALYSIS Competitive Digital Marketing Channels Honey Bee Weddings Honey Bee Weddings has identified their immediate competitors to be Bliss Weddings and Events, SQN Special Events, and BCR Events (Daniel, personal interview). Honey Bee Weddings’ website is http://www.honeybeeweddings.com. According to MOZ Open Site Explorer, the site has a domain authority of 33/100 and a page authority of 44/100. Domain authority is the domain ranking potential in search engines based on search engine considerations such as age, popularity and size. Page authority is the potential page rank in search engines based on an algorithmic combination of all link metrics (“What is Page Authority?”). The website also has 51 root domains and 267 total links. Root domains are pages containing at least one linking page to this URL. Total links include internal, external, followed, and nofollowed links to this page. The website is not properly displayed on mobile and tablet browsers, and there is not a clear call-to-action upon entering the site; upon pressing “Enter” on the site, there is only an opportunity for the viewer to subscribe to Honey Bee Wedding’s blog. Additionally, there is no clear value proposition on the website, the images do not have a consistent theme and the layout is not streamlined. Without a clear value proposition, it is also unclear what specific services are offered. Honey Bee Weddings offers two ways to contact the company: email and phone. In a Google site search, the website displays 1,950 results. The web pages are not search engine optimized; the only web page title seen is “Honey Bee Weddings.” For pages such as the About page, the page title tag is “Honey Honey Bee Weddings 12
  • 13. Bee Weddings: About.” Honey Bee Weddings does not have an appropriate meta description, as it does not demonstrate the value proposition of the company and does not include any keywords. Instead, the meta description is “Honey Bee Weddings - Enter Honey Bee Weddings.” Similarly, the blog page meta description is not optimized. The blog page’s meta description is text pulled from the most recent blog post and is too long to fit in the description. There are no H1 and H2 headers used to distinguish the keywords on each page. Most images do not have unique image titles or image alt text to target keywords specific to Honey Bee Weddings. Image alt text is written in a code and can help a search engine determine how relevant the image is to the website. The website and the blog are displayed on a mobile device above. Honey Bee Weddings 13
  • 14. Bliss Weddings and Events Bliss Weddings and Events has a domain authority of 29/100 and a page authority of 39/100. The website has 53 root domains and 436 total links. The website is http://www.blissweddingsandevents.com. Bliss has multiple call-to-actions on its first page, including the text, “Check out the Bliss Buzz on our blog.” There is also a “Contact” page to the left of social media network buttons: Facebook, Pinterest, and Twitter. The Contact page is unique in that is it set up like a Mad-Lib. There is a clear call-to-action on customer inquiries in order for Bliss to gain a potential lead and the customer to submit some basic information about their intentions. At the bottom of the Contact page there is also the address of the company with the email and phone numbers of the entire Bliss planners. The value proposition of Bliss Wedding and Events is defined on “The Bliss Experience” page. This states: “Bliss... is the answer to your party planning worries; insists on personalizing each event with impeccable style; is chic, clever, and creative; never lets the teensiest detail go unappreciated; believes cookie-cutter events are never an option; appreciates old fashioned manners & contemporary charm; believes every party deserves to be dreamy.” The branding in the company is distinct because of its consistent layout on the website. The fonts, color schemes, style and additional patterns and symbolic butterfly are easy to spot. There is consistency throughout the website’s layout which makes the user experience easy. The services are clearly stated and the company’s staff is identified with what and how each member contributes to Bliss’s vision. The web pages for Bliss Weddings and Events are well optimized on social media. The web page titles are clear and tell what is on the page. For example, the beauty section of the blog is labeled “Beauty | Bliss Weddings & Events” and the contacts page title is labeled “The Bliss Belles and Beau | Bliss Honey Bee Weddings 14
  • 15. Weddings & Events.” The web pages have also been made into a canonical link. For example, the link for the contact page is “http://www.blissweddingsandevents.com/the-bliss-belles-beau.html” and the link for the beauty section of the blog is “http://www.blissweddingsandevents.com/blog/beauty.” This company does not have optimized meta descriptions. The meta description for the home page does not have any keywords and does not distinguish the wedding and event planning company. The meta descriptions that currently appear in search engine results do not summarize the content of the web page, but is text pulled from the page. Bliss does not use unique headers to pinpoint keywords or phrases. The H1 headers are duplicated on many pages as “Bliss Weddings and Events.” There are some H2 headers that are used to describe the topic of the page, but they are not well used. The H2 headers that are duplicated on many pages are “about us” and “inspirations.” The images on the site do not include any alt text. While some images have a descriptive image title, there is no uniqueness or clarity as to what is displayed in the image. Bliss Weddings’ website is somewhat optimized for mobile devices. Each page is designed to fit within the screen of a mobile device and look the same as if the user is viewing it on a computer. The individual tabs are always present on the mobile website, allowing the user to navigate easily. However, these tabs are in small font, making them hard to read. Additionally, the tabs with drop down menus make it difficult for the user to click on what they want to see without zooming in significantly. The individual pages of the website all fit within the horizontal limits of a mobile device and allow the user to easily scroll down if needed. In the photo gallery, while the photos all appear, it is hard to scroll through them because the next button is small. To scroll through, the user needs to zoom in, press next Honey Bee Weddings 15
  • 16. and zoom out to see the entire photo. Each social media link leads to the pages, but only opens in the browser user not the app. Finally, the contact page still allows the user to input information into each area and submit the form easily. SQN Events The website for SQN is http://www.sqnevents.com. SQN Events has a domain authority of 27/100, and 39/100 for page authority. The website has 45 root domains and 414 total links. On the site there is an opportunity under “Contact” for anyone to contact the team at SQN. At the bottom of each page there is a phone number and generic business email address. By the site’s layout and branding, it is apparent that the call-to-action is for potential clients to inquire on what services SQN Events could provide a host. The value proposition is part of their name, Sine Qua Non, meaning “essential or indispensable ingredient.” The company wants to be a special ingredient in the makings of a memorable event and has multiple services offered to make a successful event. The services include hourly, partial, and full coordination. There are additional special services such as consulting, out-of-town guest coordination, handcrafted projects, fundraising, as well as services provided in a full coordination package such as providing a budget and planning checklist, recommending vendors that fit the vision, style, and budget, reviewing vendor contracts, and ensuring consistency in an event’s vision and design. The website has a consistent, easy-to-follow layout that visually draws in the message of SQN Events. It is easy to find information about the experience of the SQN event planners, and information about what the company can provide for special events. The images on the website have personality, and each is well thought out and displayed. In a Google site search, the website displays 23 results. Page titles are used, however all of them are too long to be displayed properly. For example, the page title for the testimonial page is “Ovations : Sine Qua Non : Special Events,” and the page title for SQN’s Indispensable service line is “Indispensable Honey Bee Weddings 16
  • 17. : Services : Sine Qua Non : Special Events.” There are no meta descriptions being optimized on this website. The meta descriptions are pulled from the text on the website and do not summarize the content on each web page. The H1 and H2 headers are not being optimized to display keywords. An example of the H1 headers are “home, about, commitment, bios, and contact.” The H2 headers are not optimized, as they include “Monica & Jack, Alexandra & Nicole, Consulting Services, and Out-of-Town Guest Coordination.” There are no image alt texts used to target keywords specific to SQN Events. SQN Events’ website is mostly optimized for mobile. Each page fits onto the mobile screen and is easy to navigate on a mobile device. The lettering is small but not entirely difficult to read. However, in each page, the user needs to scroll using a small dot. This is difficult to do on a mobile when zoomed in and almost impossible to do without zooming in. The contact page for SQN still allows the user to put in all information asked and submit the form through the website. Finally, as the other websites have, the social media links open in the browser and not the app, making it difficult for the user to follow them on a mobile device. BCR Events The website for BCR Events is http://www.bcrevents.com/. The website has a domain authority of 26/100 and a page authority of 38/100. The website has 25 root domains and 217 total links. The call-to- action on the site is to lead a potential client to contact the company. There is clear contact information under the “Contact” tab, and includes the address, phone number, and email, along with a “send a message now” option. This option allows the company to gain a potential lead. The value proposition of the site comes from the “About” section on the site. It is not very clear, but the company seems to value its focus on being able to “bring about the incomparable event every client desires and deserves.” On the site, BCR also lists sample services. This allows a potential client to view what BCR can do in an event. Honey Bee Weddings 17
  • 18. The service page gives a wide range of services such as hotel arrangements, bridal dresser, tabletop and floral decor, audiovisual, menu and wine pairing and more. A unique part of this page is that BCR mentions that the planning process includes customizable packages to suit each client. The website is easy to follow with a consistent layout and design scheme and style. In a Google site search, the website displays 18 search results. The web pages are not search engine optimized. There is one page title for the home page, which reads “BCR EVENTS - Bringing your vision to life... Bambi Caicedo Rogers, Chicago Wedding and Special Events Planner.” This page title is too long to be displayed at the top of a web page. There is one meta description used on the site, but it is not unique and is too long to be displayed. The meta description is 338 characters: “BCR Events, operated by Bambi Caicedo Rogers, is a Chicago-based special events and planning company that helps orchestrate unique memorable events that everyone desires and deserves. Whether it is a Wedding, Bar or Bat Mitzvah, Bridal or Baby Shower, Birthday, Anniversary or Corporate event, each event is uniquely planned just for you.” As such, it does not fit in search engine results. While it has some unique keywords, they are not properly utilized. There are no H1 or H2 headers used to target keywords on each page. Additionally, the images do not have an image alt text. BCR Events’ website on mobile only has one large photo with contact information. It does not have any of the tabs the non-mobile website has, but only says “bringing your vision to life” across the top. The photo does not fit on the mobile homepage but the contact information is in the space first seen. However, the contact information is small and somewhat difficult to read when looking at the photo. When the user clicks on the email, it automatically opens in the users app with a fresh email ready to send to BCR Events. Honey Bee Weddings 18
  • 19. Competitive Social Media Analysis Honey Bee Weddings Honey Bee Weddings can be found on Facebook, Twitter, Pinterest and Instagram, and has a blog that is housed on its website. It has 900 Facebook followers, 950 on Twitter, 1,900 on Pinterest, and 300 on Instagram. All avenues are updated on a fairly consistent basis, with more minute-to-minute avenues like Twitter and Instagram updated more frequently, sometimes more than once per day. Despite an active social media presence, engagement is low across all platforms, with Facebook posts receiving three to four likes, no retweets of favorites on Twitter, and only two to three likes on Instagram posts. Although generally posting relevant content, such as photos of client weddings and links to wedding fairs and news sites, Honey Bee Weddings tends to have a confused social media approach, with some posts reflecting Honey Bee Weddings as a brand and others appearing more like Misse’s personal accounts. Additionally, Honey Bee Wedding’s infrequent blog updates and difficult process of enrolling to receive emails puts them at a disadvantage when compared to other competitors, Bliss Weddings and Events, SQN Events, and BCR Events. Bliss Weddings and Events Competitor Bliss Weddings and Events uses several social media channels, including Facebook, Twitter, Instagram, and Pinterest, as well as a blog housed on the company’s website. The blog is updated on a semi-regular basis, with posts generated about once a month, with some slight variations (including posting more than once per month, or skipping a month between postings. Bliss’ Facebook page has the largest following of all social media channels with 8,600 likes. Facebook is actively updated multiple times per week, and has strong engagement, with most posts generating about 20 likes, and with some reaching over 50. The Facebook page is also aided by a complete and informative “About” section. Bliss’ Honey Bee Weddings 19
  • 20. Facebook has a wide variety of content, including pictures of client weddings, links to articles where they have been mentioned, images of wedding venues and decor, as well as photography and mentions of other businesses to foster a strong feeling of respect, gratitude, and reciprocity amongst other businesses in the industry. Bliss also shares their blog postings from their website on Facebook to improve the site’s SEO and encourage interaction with website. Bliss also has frequent posts to their page from other companies and vendors tagging them, meaning that their page can be accessed by clicking through another business’ post. Bliss’ Twitter has 1,250 followers, and has generated over 900 tweets. Bliss tweets multiple times per week, and occasionally more than once per day. While engagement (in terms of favorites and retweets) is low, many of the tweets link back to Facebook, where engagement is quite strong for a business of its size. Some tweets also include photos unique to Twitter (not linked to another social media Honey Bee Weddings 20
  • 21. site), or content generated only for Twitter. However, almost all photos and content link back to Bliss’ Facebook or Instagram account. Bliss has a strong Pinterest presence, with over 2,000 followers, and active content generation with over 5,100 pins. The content includes a gallery of client weddings, as well as photography of venues for other Bliss events and parties. Bliss also has many boards dedicated to wedding decor ideas, dresses and tuxedos, and bridal hair and jewelry that is not created by Bliss, and pinned from another site. The main board, with over 1,000 pins, however, includes photography from actual Bliss events and weddings. This board includes photos of venues, food and table settings, and floral arrangements. Bliss’ Instagram has the smallest presence, with 580 followers and only 91 posts. While the posts are not as frequent on this social media channel as they are on Facebook or Bliss’ blog, content is still shared one to two times per week. Engagement is also steady despite the longer gaps between postings, with most photos receiving about 20 likes. Most of the Instagram photos link to Twitter and/or Facebook, and cover a wide variety of content, like the other channels, but with the added fun of trademark Instagram filters. It is not clear if the photography on Instragram belongs to Bliss or from another source that Bliss is sharing from. There is also no link from the company’s website to its Instagram account, leaving many users likely with no idea that such an account even exists. SQN Events Honey Bee Weddings 21
  • 22. SQN Events uses the social media avenues of Facebook, Twitter, Pinterest and Instagram. SQN does not appear to have a blog, as there is not one on the company website, or links to one in social media tabs on the website. SQN’s Facebook page has a small following of over 1,600 likes. However, it does have a complete “About” section, with links that enable conversions to be made directly from soc ial media. Posts are very frequent, typically daily. Most posts are about client weddings, and some include links to online publications that the company has been featured or mentioned in. Posts wishing old clients happy “wedding weeks” or first or second year anniversaries are frequent, which create a true sense of care for the client. SQN does not have any posts to its page by other businesses, friends, or current or prospective clients. Most posts receive a small engagement of about five likes. SQN’s Twitter has significantly more followers, at 2,500. SQN, like on Facebook, tweets very frequently, with at least one tweet per day. It does not have a high engagement in terms of favorites or retweets, but with over 4,000 tweets, it seems very likely that there may be mentions of SQN Events in other company’s tweets, which do not appear on SQN’s page itself. Most tweets link back to another avenue, such as Facebook or Twitter, however, SQN has over 300 photos, and most appear to be generated by SQN itself, rather than shared images from another site, and unique to the Twitter platform. Honey Bee Weddings 22
  • 23. SQN’s Pinterest platform is small has 704 pins and 493 followers. SQN, unlike Honey Bee Weddings and other competitors, does not feature a gallery of client weddings. Rather, only one board, “SQN Couples,” which features photography from SQN weddings. The board is very small with only 14 pins. SQN’s Pinterest page also includes several boards spanning all types of wedding decor, venues, and bridal dresses. Most pins appear to be pinned from other users, making it unclear if pins are of actual SQN weddings. SQN has a strong Instagram presence, with over 1,000 posts and nearly 700 followers. There is often more than one post per day on Instagram. The content includes images of couples, cakes, decor, and more, with the addition of images of what the poster is doing at the moment, so as to create a personal feel. Instagram engagement is stronger than Facebook, with most posts receiving about 10 likes with some reaching over 20. BCR Events BCR has the smallest social media presence of all competitors, using only Facebook, Twitter and Instagram. The business does not have a blog, or does not have one that is accessible from its website. It has a small Facebook following, with 900 likes. Despite its small following, BCR frequently updates its statuses, with photos of client weddings and venues, as well as links to different publications that the business has been featured or mentioned in. Like Bliss Weddings and Events, many other businesses tag, mention or post on BCR’s wall, creating a strong reputation and easier accessibility to the page by consumers. BCR’s website only includes a link to its Facebook page, making access to its other avenues difficult. BCR’s Twitter is infrequently updated, at a rate of about once a week, with weeks where there are no posts at all. Although relatively new (created in the early Summer of 2014) the page has a poor Honey Bee Weddings 23
  • 24. following of only 30 users, and has only generated 12 tweets. However infrequently posted, BCR features appropriate content, and mentions other businesses in its tweets, which is a common way of building a social media following. However, a general lack of content does not allow the business to become visible to the consumer. BCR has a small following on Instagram, with 360 followers and 50 posts. This avenue is managed in a similar fashion to Facebook, with updates multiple times per week, and features photos of actual client weddings, including venues, floral arrangements and place settings. BCR’s photos, unlike Bliss and SQN’s, are clearly generated by the business, posted by whoever happens to be at the event. However, because BCR’s Instagram is not linked to its website, and due to its small number of followers, it can be difficult to find. Honey Bee Weddings 24
  • 25. DIGITAL MARKETING AUDIT Current Website Positives  On a computer, the website performs on each browser  The “Contact” page is easy to pinpoint on the website  There are some photos of events presumably done by Honey Bee  Social Media links are easily found on each page except the homepage of the website  The services Honey Bee Weddings provides are listed  There is a way to sign up for updates from the blog  There are clear titles and headers of each page  On the “Buzz” page, most of the pictures link to the article where Honey Bee Weddings is mentioned Negatives General  Once entering the website, the consumer is taken right to the blog, which does not have any call-to-actions  The wording does not set Honey Bee Weddings apart from its competitors; it does not display the value proposition  No uniform theme throughout each page on the website  The social media links do not include a link to their Instagram  The website does not perform well on a tablet or any mobile device  Contacting Honey Bee is a multistep process which may lose consumers  No clear Call to Action on the website  The services listed do not specify the uniqueness of Honey Bee Weddings  There are not enough photos on the website to showcase their skills  The photo gallery is on Pinterest, making users leave the website to see photos Homepage  The homepage does not have any information on it; the consumer must “enter” the website to find out information About Page  The “About” page has descriptions of each employee in the company. However, it does not give any information about the unique value each person brings to planning a wedding Email Sign Up Honey Bee Weddings 25
  • 26.  The email sign-up for blog updates is located under the advertisements and is quite small, allowing some consumers to pass over it  Signing up for blog updates is a multistep process (see “Email Marketing”) SEO  The website is not equipped for SEO  Photos are not tagged properly for SEO  Current Title, Meta, and Alt tags are either not unique or absent The current website is created through Blogger and has some positive aspects, but there is much room for improvement. The website needs to be mobile optimized to allow users to view it on-the-go. The website needs to take advantage of keywords and relevant topics to raise its SEO (as of right now, it does not appear in the first 10 Google Search results pages for “Chicago Wedding Planner”). This may be because the current title tag is “Honey Bee Weddings,” the meta tag is “Blogger” and there are no alt tags on images. Finally, the website needs a clear call-to-action. There are several weak call-to-actions on the website, but it needs one clear way to get people to contact the business. Honey Bee Weddings’ website metrics suggest an update is necessary. Currently, there are only between 50-100 users a month and the leads from the website are scarce. This may be because the website does not show the unique value of Honey Bee Weddings, making it forgettable. However, many leads come from Yelp, where Honey Bee Weddings has excellent reviews. The bounce rate is approximately 60-75% and users only stay on the website for about 2-3 minutes. To contact Misse, the user must copy and paste the email address into their own email. While this is one small step, some users be put off by not being able to simply click an email hyperlink. Additionally, the photo of shoes on the “Contact” page does not encourage users to contact Honey Bee Weddings. The “Services” page lists the basic services Honey Bee Weddings provides, but it does not list any unique values they bring. It also links back to the “contact” page, which then opens in an additional tab instead of reloading on the same tab the user is in. The user must leave the Honey Bee Weddings website and go to their Pinterest page to view the company’s portfolio. This leads the user away from the website, adding an additional step if the user wants to contact the business. The “Buzz” page includes every outlet Honey Bee has been featured or Honey Bee Weddings 26
  • 27. mentioned in. Almost every picture leads to the article it is mentioned in, with the exception of a few websites. Some of the website photos just lead to the publication’s website , not the specific article Honey Bee Weddings was featured in. Email Marketing Honey Bee Weddings does not have any current email marketing initiatives. Currently, emails are only sent when the Honey Bee Weddings blog is updated. The website and blog are both run by Blogger, which sends out emails when the blog is updated. Misse does not know how many people are subscribed to this subscriber list on through Blogger. The sign-up process for email notifications is tedious and may dissuade some consumers. First, the consumer must find the sign-up bar under several advertisements and popular posts. After entering their email, the consumer must have their pop-up blocker turned off to view a pop-up that asks for a cache code to be inputted. After entering this code, the consumer then receives an email asking to confirm if they wish to receive emails from Honey Bee Weddings. Every email has the same subject line, “Honey Bee Weddings.” This does not distinguish each email from one another or give the consumer a reason to open the email. There are no clear call-to-actions in the emails. Since emails are blog posts, they are filled with information. If the blog post is about an event, there is no information on where to sign up for the event. Additionally, if there is a call-to-action in the Honey Bee Weddings 27
  • 28. email, it does not lead back to Honey Bee Weddings. The call-to-actions all relate to different events or trends in the wedding industry. However, the links in the blog posts all lead the consumer away from the Honey Bee Weddings website. Online Advertising Online advertising can make a brand visible to potential customers who may not typically be reached via organic search. Paid searches allow a brand to target specific demographic based on keywords searched. Honey Bee Weddings has used online advertising in the past, but it did not drive tangible results. According to Misse, Honey Bee Wedding’s online advertising endeavors included text ads on Google, and were placed between October and February, which is peak engagement season (Daniel, personal interview). Honey Bee Weddings’ main source of advertising has been through print in Modern Luxury Brides magazine. Social Media Channels Currently, Honey Bee Weddings uses Facebook, Twitter, and Pinterest as its primary social media platforms. Activity is currently inconsistent, however. FACEBOOK: There are currently 895 likes on Honey Bee Weddings page since 2008 when they joined Facebook, and Misse manages the page (Daniel, personal interview). Facebook posts are not engaging, lack a call-to-action, and almost all posts do not have any likes or comments. Posts are sporadic and range from once a week to a few times a month and consist of weddings related articles and client wedding photos. There are no call-to-actions on the Facebook page or links that would bring people to their website or to sign up for Honey Bee Weddings 28
  • 29. emails. TWITTER: The Twitter page has been active since 2009 and currently has 941 followers and is also owner, Misse’s, personal account. The Twitter name is “Misse Daniel” and the handle is “@HoneyBeeWedding.” Tweets range from several per day to few in a month. Tweets are about client weddings, articles, products, and Misse’s current activities. There are few retweets, favorites, and dialogue between Honey Bee Weddings and other users. As a brand, Honey Bee Weddings does not have its own Twitter account, which may create a confusing image. Their Twitter account also does not have any call-to-actions that bring followers to their website or to additional information regarding the company. INSTAGRAM: The Instagram account has been active since 2012 but does not include photos relating to weddings until early 2014. It currently has 309 followers, 132 posts and is following 92 other people. The handle is “@honeybeeweddings” but is not linked from their website. Honey Bee Weddings shares photos from Instagram on Twitter but not on Facebook. The photos relating to the wedding industry are of events planned by Honey Bee Weddings and showcases their ability to coordinate luxurious events. PINTEREST: Pinterest is Honey Bee Weddings’ most active social media page. They have 1,863 followers, 120 boards, and 2,097 pins. There are separate boards for several different client weddings, personal fashion boards, and wedding industry related ideas. However, there are multiple other boards Honey Bee Weddings 29
  • 30. that do not relate to weddings, including interior design and furniture, that may create an overwhelming and confusing image. YELP: Honey Bee Weddings has forty-six reviews on Yelp and a 4.5/5 star ranking. Most reviews speak very highly of Honey Bee Weddings and the excellent work Misse and her team does. BLOG: Honey Bee Weddings’ blog posts and updates are facilitated through Blogger. Blog posts are inconsistent, ranging from a few times a month to every few days. Misse blogs about upcoming events readers may be interested in, new fashion and wedding trends, and giveaways. Signing up for Honey Bee Weddings email notifies the user of when the blog is updated. The blog posts are not tagged with any keywords and do not link to any other sites. Overall, Honey Bee Weddings’ social media is not reaching its fullest potential. It is targeted towards entertaining clients rather than trying to gain leads or engage with potential customers. Their followers are not interactive with the brand and there is no current social media timeline or strategy. Content is not consistent and is not streamlined across all social media outlets. Mobile Currently, Honey Bee Weddings does not have a website optimized for mobile use. When viewing the website, the homepage is disjointed and the title appears longer than the rest of the page. Once entering the website, the blog appears to be optimized for mobile. However, the user cannot view each individual page within the website. To view each page, the user must continually return to the Honey Bee Weddings 30
  • 31. homepage and click each page they want to view individually. Therefore, if a consumer was on the website, it would be difficult for them to find the contact page, which is the ultimate goal of the website. None of the individual website pages are optimized for mobile. The most important page of the website, the “Contact” page, does not fit within the screen of a mobile device, requiring the reader to scroll to the side. Additionally, the user would need to copy and paste the contact email address or phone number to contact the business. On a mobile device, this is much harder than on a computer and could potentially turn customers away. The social media links work on the website, but do not open in the social media apps. As most people use the app for each account, they will not easily be able to follow Honey Bee Weddings. With consumers increasingly trending towards mobile browsing, the website needs to be optimized for every device. Email Marketing for Mobile The blog update emails, while formatted to fit onto a mobile device, are not easily readable and do not have a defined call-to-action. When opening an email on a mobile device, the subject line and company line at the beginning of the email and title of the blog post are clear. However, the text in the email is small and hard to read. As the email updates are only blog posts, the text needs to be clear for the consumer to read. Additionally, just like in the actual blog post, there is no call to action for Honey Bee Weddings in the email. In one email, the call to action does not relate to Honey Bee Weddings and is located at the bottom of the email under several pictures and additional text. Finally, the photos in the emails open to a webpage of the photo, but do not take the consumer to Honey Bee Weddings or any other website. The photos are also quite large in the email and sometimes there are several photos in a single email, due to the fact that the email is the exact blog post sent to the consumer. Honey Bee Weddings 31
  • 32. CRM Honey Bee Weddings is currently using Streak as their primary CRM tool (Daniel, personal interview). Streak is operated through the user’s Google email account and Google Drive. The tool tracks all emails that are submitted to the website. It tracks all CRM activity and delivers it to Misse’s inbox. Any additional information can be added by Misse. As Misse has her Masters in Information System, she understands CRM and how to track it. This system and Misse’s experience with CRM ensure a positive experience. However, since Misse does need to put in information herself, it does leave some room for error. Honey Bee Weddings 32
  • 33. SWOT ANALYSIS Strengths Weaknesses  Have existing profiles on Pinterest, Facebook and Twitter: 1,863 Pinterest Followers  Keywords "Chicago Wedding Planner" not significant  Has experience doing cultural weddings (Korean, Jewish, Indian, etc.)  No strong online portfolio, must be viewed through Pinterest  In Splendid Insights Wedding Report, regularly gets in the top tier 15% (second to top tier)  No visible business partnerships, some visibility through additional links under "Buzz"  Only takes one wedding per weekend per coordinator (time commitment to wedding)  Too many Pinterest boards that are not approachable or event-oriented  Willing to meet at client’s specification  Social Media not optimized to gain leads  Outstanding Yelp Ratings: 46 reviews, 4.5 stars  Site is not mobile or tablet friendly  Not an assistant driven planner  Web homepage does not say what business does  Does weddings of any size  Service page on website does not say what business does  Appearances in several bridal magazines  High bounce rate  Professional photography on website  Antiquated website design/layout  Crowded blog feed  Blogger site not SEO optimized  Low engagement on social media avenues  Time spent on unqualified leads Opportunities Threats  Consistency across web pages (themes, layout, design, color scheme) for a more user friendly site  Multiple weddings and event planning businesses in Chicago  More video and photos from events on Twitter  Site is not engaging  Highlight great Yelp ratings  Not mobile friendly or interactive  Increase local SEO and get more links back to site  Limited call-to-actions  Facebook engagement and more links going back to website  Need for unique and descriptive tags, captions and descriptions  Create original content  Needs targeted keywords  Instagram followers to gain more potential clicks to website  Ways to get into top tier wedding (Splendid Insights) Honey Bee Weddings 33
  • 34.  Voice/brand consistency (personal vs. business) on social media channels  Waste of time with majority of Yelp referrals (2 of 10 are qualified leads)  More branded materials across social media  Using Google ads during peak times of engagement (October-February)  Change to better CMS  Add online profiles such as G+ and WANELO  Get more into top tier weddings (Splendid Insights  More qualified leads Honey Bee Weddings 34
  • 35. Marketing Objectives 1. Increase site visitors to 1000 per month 2. Achieve 20 leads per month through website contact form 3. Achieve number 3 listing on Google’s organic search for key search term “Chicago wedding planner” Honey Bee Weddings 35
  • 36. Segmentation Method It is recommended that Honey Bee Weddings focus its segmentation strategy less on the demographics of its targeted audience and more on the purpose of their messaging. Wedding coordination services typically do not have a focus on retention, a distinct consumer segment, because there typically are not repeat customers. Therefore, the business should focus its messaging more on awareness, acquisition, and conversion of prospective clients. Social media and the Honey Bee Weddings blog messaging should be segmented to drive awareness, building the image of the brand and its online following, and aiming to generate leads and conversions by building a consistent, professional brand streamlined across all social media platforms. Email marketing should be tailored to acquisition of customers, sending informational emails to clients who have already expressed an interest in Honey Bee Weddings by subscribing to their email list. Emails will function as a monthly newsletter, recapping blog posts made in the past month. Because Honey Bee Wedding’s revamped blog posts will be tailored to wedding-specific topics, sending emails to subscribers who have already expressed an interest in Honey Bee Weddings will help to keep the business top-of-mind with prospective clients and drive conversions. The redesigned Honey Bee Weddings website will serve the conversion segmentation strategy, as its distinct call-to-action of encouraging visitors to fill out the form on the “Contact Us” will drive inquiries. Honey Bee Weddings 36
  • 37. Marketing Strategies The following marketing strategies are laid out to be used for Misse Daniels to implement with the assistance of a social media intern, the team at Honey Bee Weddings, and a web designer. MARKETING OBJECTIVE 1 Increase site visitors to 1000 per month. STRATEGIES & IMPLEMENTATION 1.1 Improve Site Value Proposition Honey Bee Weddings has a welcoming personality that is full of energy and willing to lend a hand. The value proposition of the company is unclear on the website. In order to lead a clear brand identity to the company the group suggests a value proposition and tagline. It is as followed: Value Proposition “Honey Bee Weddings offers a personalized Chicago wedding planning experience with an energetic approach for the modern couple.” Tagline “Your wedding will never look like a ‘Honey Bee Wedding, it will look like your wedding.” 1.2 Redesign Website Honey Bee Weddings is currently uses Blogger. It is recommended that the company transfer website provider from Blogger to WordPress. Honey Bee Wedding already has a WordPress account under HoneyBeeWeddingsChicago.WordPress.com. It is suggested that the company use this WordPress account and host the site on BlueHost. WordPress allows full control over the website. The website can be searched more easily and there are a variety of free plugins that work as accessories to help optimize your website. WordPress also has full customer support. It is a more professional platform that has the potential to attract more visitors, advertisers, and other partnerships. The platform allows full customization once upgraded to a custom design account for $30 a year. For hosting space, Blue Host starts at $3.95 per month. Honey Bee Weddings 37
  • 38. WordPress Blogger 100% Control over your blog Free, powered by Google Open-source. You have the ability to self-host a website (Suggested to buy an annual hosting subscription through BlueHost) Blogger owns your site, essentially the website it rented space to host a website Unlimited Space 1GB Free Space Modify and customize site Limited customization Thousands of free themes Limited design selection Endless plug-ins No plug-ins, must be coded Full control over ads, can add affiliates and banner ads Only ad opportunity through Google, very little control In order to transfer the Honey Bee Wedding from Blogger to WordPress, the following reference sets up the process to transfer the RSS feed into the new WordPress platform: http://www.wpbeginner.com/wp-tutorials/ how-to-switch-from-blogger-to-wordpress-without-losing-google-rankings/. Also reference Appendix C. Currently the website is not optimized on mobile. Once the site is moved to WordPress with a custom website design, a custom CSS (Cascade Style Sheets) can be applied to a mobile theme. The CSS allow the HTML formatted website to appear fitted for a mobile platform. The brand color scheme, font, and design are inspired by the Honey Bee Weddings logo. These specifications have been incorporated into the website redesign. Color Scheme: Background: Keep the current honeycomb background on the website. HTML Hex Code: #FFCC33 | RGB (255, 204, 51) Border Color: HTML Hex Code: #FFFF99 | RGB (255, 255, 153) Background to text boxes should remain white: #FFFFFF | RBG (255, 255, 255) Honey Bee Weddings 38
  • 39. Text: Title Text Font: Courgette Color: #FF6699 | RGB (255, 102, 153) Header/Navigation Bar Text Font: Shadows Into Light Two Color: #686868 | RGB (104, 104, 104) Body Text Font: Vollkorn Color: #000000 | RGB (0, 0, 0) All of these fonts can be downloaded through Google Fonts. Design: Forever by Automatic on WordPress. This theme allows for a clean vertical layout and is great for displaying pictures with a clear navigation bar. A footer will be added with contact information such as a phone number and email to get in touch with Honey Bee Weddings. Hire a Web Designer With a custom design account on WordPress, it is possible to update this all internally. However, it is recommended to hire a web designer in order to have a faster turnover and move the Blogger blogs into WordPress. A web designer would ease the mapping process of the domain name and get the company’s site ready for use on WordPress. Add Google Webmaster Tools In addition to the usage of Google Analytics, Google Webmaster Tools should be set up through analytics to improve the keyword reporting. This includes organic keyword searches, search engine queries, and search engine results pages. This will allow for more detailed Google Analytics reporting. 1.3 Reconstruct Website Content The new website copy will make the site easier to read, easier for Google to crawl through and will ultimately have a clear call to action which will lead the user to contact Honey Bee Weddings. Please Honey Bee Weddings 39
  • 40. see the WordPress website example and revised website content in Appendix D for the complete edited copywrite. The current navigation pages on the site are organized into “Home, About, Contact, Services, Portfolio, Blog, and Buzz.” It is recommended that the “Home” page be edited to remove the “Enter” button and include a brief description of the company and clear call to action. The “About” page should be revised to “Your Chicago Wedding Team” in order to clearly describe the page content and introduce the Honey Bee Weddings coordinators. “Contact” can be revised to “Contact Us” in order to reflect a clearer call to action. “Services” can be worded more specifically as “Wedding Services.” The content in “Buzz” can be shared in “Portfolio,” which will remain as a page in order to highlight the services the company provides. The order of the navigation bar on the website will begin with the purpose of the site and end with a call to action from left to right. The progress will move from awareness to acquisition to conversion and retention. That is, the suggested order of the revised navigation is: Homepage, Wedding Services, Portfolio, Your Chicago Wedding Planners, Blog, and Contact Us. Reordering the pages on the website will help to create a clear call to action on the website. Current Navigation bar: Revised Navigation bar: Landing Page: Each page of the website should be changed to help build the site’s search engine optimization (SEO) and design for a more organized website. The homepage needs to have a clear call to action to entice the consumer to continue searching the website. It should state, in a few sentences, what Honey Bee Weddings excels at and will lead users through the rest of the website. The landing page will Honey Bee Weddings 40
  • 41. replace the “Home” page and will be navigated to by clicking the company logo at the top of the web page. Wedding Services: The Wedding Services page should provide a short description of the different services available to inform users of the specifics of each service package. Additionally, keywords can be used in this section to improve SEO. Portfolio: The Portfolio section should be moved to the website, rather than on Pinterest. Making the user leave the website and go to Pinterest, as the website is currently constructed, creates the risk of the user not returning to the website. Your Wedding Team: The About Us page should include shorter bios of each member of the Honey Bee Weddings team, as the current amount of content on the page is long and overwhelming to the user. Blog: The blog will be broken down into categories and have an engaging layout. This will be elaborated in Marketing Objective 3, “3.3 Creating Blog Content.” Contact Us: An interactive form should be implemented on the page. The page should include a short introduction, and ask the bride or groom for their name, date of wedding, contact information and allow them to add any additional information about themselves. This will make the contact page easy for the user, and will allow them to submit inquiries without having to manually dial a phone number or leave the website to compose an email. Additionally, it will help Honey Bee Weddings determine if they can meet with the couple because they will immediately know if they already have that date booked for another wedding. Implement MailChimp Email updates will be used to update blog subscribers. In the past, Misse has had difficulties sending email marketing campaigns, as emails addressed generically to “brides” do not fit the desire of customization for bride-to-be’s: the customers and direct revenue generators of Honey Bee Weddings. Currently, Honey Bee Weddings emails are automatically generated when a new blog post is published through Blogger, and are not personalized. The subject line remains the same (“Honey Bee Weddings”) every time, and the email itself has no text besides what appears in the blog post. The current website Honey Bee Weddings 41
  • 42. platform, Blogger, does not allow emails to be edited, making it imperative than Honey Bee Weddings switches to a different email marketing system. For these reasons, Honey Bee Weddings should switch its email marketing system to MailChimp, a free program that offers customizable, easy to use templates, has features for creating sign up forms on websites and Facebook pages and a merge tags feature that allows each email to be personalized to the recipient. Additionally, lists of contacts that use the website and Facebook forms are recorded and housed in the MailChimp account and emails can also be manually entered into the list. Once the list of current subscribers enrolled in Honey Bee Weddings emails is obtained from the current Blogger website, it can be imported and permanently kept in MailChimp. Separate emails should be sent when Honey Bee Weddings is offering a giveaway. MailChimp’s simple user interface will allow such emails to be sent, rather than just emails automatically generated when new blog posts are published, and will help to build customer engagement and brand equity of Honey Bee Weddings. Content: Honey Bee Weddings emails will function as a newsletter and general update about the Honey Bee Weddings business and blog posts, and include a button that links users back to the blog. The email itself should be short, 3-4 lines, and should be a simple description of blog posts made over the past month. All emails should include live links to all of Honey Bee Weddings’ social media platforms. This email content, paired with the revamped Honey Bee Weddings blog, will deliver new, exciting, and relevant information to users with a consistent time table. Sample Honey Bee Weddings Email Honey Bee Weddings 42
  • 43. Subject Line: All new emails should include a subject line that changes with every email and is engaging to encourage open rates. Subject lines should avoid words that are often filtered into spam folders, such as “free” or “don’t miss,” and should give a sense of what the email contains, in this case, the topic of the blog. Sample email subject line: See Where We’ve Been This February! Enrollment Form: Signing up for Honey Bee Weddings emails should also be changed to encourage more users to join. Currently, the process of enrolling in Honey Bee Weddings emails is long and has multiple steps, including entering a CAPTCHA code. MailChimp allows for a simpler sign up process, and can place the form on the Honey Bee Weddings site and Facebook page, increasing the number of potential enrollments. Forms can also be completely customized to match the Honey Bee Weddings brand, and include a message to users. Email forms should only require first name, last name, and email address to decrease the changes of users abandoning the signup process due to a long form: First and Last Name Email Address Sample Sign-Up Form Honey Bee Weddings 43
  • 44. Sign Up Thank You Page: Once clicking submit, users should be redirected to a page thanking them for their enrollments, and instructing them to active their subscription by clicking a link sent in a confirmation email. Sample Sign Up Thank You Page Confirmation: MailChimp automatically generates and sends confirmation emails to recipients which include a link for users to click to confirm their subscription. Honey Bee Weddings 44
  • 45. Once users selected the “Yes, Subscribe Me to This List” button included in the confirmation email, users are generated to a customizable thank you page. This page should be customized to match the other sign up, and sign up thank you pages, and should contain a message thanking users for their enrollment. Unsubscribe: The unsubscribe process should be just as simple for the user as the enrolling process. MailChimp provides unsubscribe processes and pages, making the user experience simple and hassle-free. The unsubscribe page should be customized to include a small paragraph reminding users of the benefits they will miss if they unsubscribe from Honey Bee Weddings emails. Sample Unsubscribe Page Honey Bee Weddings 45
  • 46. Once users click the “Unsubscribe” button, they are automatically redirected to a MailChimp-generated page confirming their unsubscription. An email can also be sent to the user’s email address that confirms their unsubscription and includes a form where the user can select the reason why they have chosen to unsubscribe. Sample Unsubscribe Email Honey Bee Weddings 46
  • 47. MARKETING OBJECTIVE 2 Achieve 20 leads per month through website contact form. STRATEGIES & IMPLEMENTATION 2.1 Add Website Call to Actions The website call to actions (CTA) will primarily focus on contacting Honey Bee Weddings through the contact form. The secondary action will be to subscribe to the company blog. Other actions included on the site are social media follows and likes, reviews and contacting the company through phone or personal email. 2.2 Increase Social Media Leads Social media plays an important role in SEO and is a tool that can be used to generate website leads. Having an online community creates a targeted group a company has a real-world connection with and gives it the ability create targeted content for and connect with your audience. A strong social media presence on Facebook, Twitter, Instagram and Pinterest with relevant, fresh, and engaging content which includes links or CTA to web pages to generate leads. Remembering to engage with followers and having a CTA that leads to a relevant landing page are two key tools to remember when creating content on social media. Messaging: Honey Bee Weddings is branded for the modern, luxurious bride. Its social media presence must be active, engaging, and streamlined across all channels. The Honey Bee Weddings bride, or prospective bride, enjoys modern luxuries, focuses on trends in decor and fashion, and enjoys a chic, urban lifestyle. Although some individual channels may have slight variations in what content is shared and how often, they should all have the same unified approach. Pictures of real weddings should be shared to demonstrate Honey Bee Weddings’ capabilities in decor and accommodation, links about the hottest trends in wedding, fashion, food and decor should be shared, and all posts should have an active call to action. It is suggested that Honey Bee Weddings use event pictures, share exciting content such as links to fashion blogs, wedding venue ideas, and links back to her own blog on her social media sites. Honey Bee Weddings 47
  • 48. 2.3 Social Media Platforms Social media as a marketing tool can be used as an expansion of the client’s brand. The group suggests some revisions to the current social media strategy in order to drive engagement and leads from the social media platforms to client’s website. The following social media platforms are reviewed: Facebook, Twitter, Pinterest, Instagram, Yelp and The Knot. FACEBOOK | Facebook.com/HoneyBeeWeddings The client’s current Facebook profile can improve on its engagement and information strategy. Profile Picture: The profile picture should be easily identifiable. The group suggests that the font in the current profile picture be a bolded cursive font which can be the same font from the website. Cover Photo: The cover photo should display the events the team at Honey Bee Weddings has created. The group suggests that the cover photo is changed at least every season in order to remain an up-to-date display of the trends of the wedding industry. Current cover photo Honey Bee Weddings 48
  • 49. Sample cover photo About: The current About tab has not been updated to Facebook’s new business page layout. The information should be as informative as possible using the voice of Honey Bee Weddings. The following should be included to the About tab description of the company:  Start Info: 2007  Address: Chicago, IL 60642  Short Description example: Honey Bee Weddings provides Chicago wedding planning and coordination tailored to the needs, style and preferences of the happy couple down to the last detail.  Company Overview example: Honey Bee Weddings offers a personalized Chicago wedding planning experience with an energetic approach for the modern couple. Honey Bee Weddings is Chicago’s premier wedding coordination services for the modern, luxurious couple. With a promise to transform your vision of your wedding into reality, to create a wedding based on your style, and to plan the wedding with a wide variety of services, Honey Bee Weddings is the Chicago couple’s source for creating the wedding that you want.  Description example: “Your wedding will never look like a ‘Honey Bee Wedding,’ it will look like your wedding.” - Misse Daniels, founder. Honey Bee Weddings 49
  • 50. Follow us on Twitter @HoneyBeeWedding #HBWeddings Pinterest @HoneyBeeWedding  Mission example: “Honey Bee Weddings offers a personalized Chicago wedding planning experience with an energetic approach for the modern couple.”  Phone: (773) 789-9233  Email: Misse@HoneyBeeWeddings.com  Website: www.HoneyBeeWeddings.com Under the About tab, there is an option of including Milestones. This is a great opportunity for Honey Bee Weddings to exemplify their work that has been published and milestones the company has met. The website links associated with the Milestones are shown in Appendix E. Example of Milestones Date Milestone 2013 Elizabeth Anne Designs highlight HBW 2012 Style Me Pretty- Spiaggia Wedding publication 2012 New Wedding Essentials publication 2012 100 Layer Cake reviews Thu + Richard Wedding 2012 4.4/5.0 Rating on Wedding Wire 2011 Chicago Indian Wedding highlight 2011 Brides.com Real Wedding publication 2009 A+ Rating from The Everyday Bride 2009 Wedding Bee Vendor Review 2008 Honey Bee Weddings joins Facebook 2007 Honey Bee Weddings Founded Photos: The albums on Facebook are used well to highlight real events the company has completed. However, the last real wedding album update was in 2013. Photos and albums should be updated regularly in order to actively update the Facebook profile. In order to maintain privacy with clients and business relationships, the group recommends that albums uploaded are albums that are in the works of being published, have already been published, or have clear permission from the client to be posted. Timeline photos should be used in order to add diversity to the photos on the profile. It is recommended that the photos have descriptive captions and tags in order to be optimized. Business partners and clients relevant to photos should be tagged. Honey Bee Weddings 50
  • 51. Example photo caption and tagging Congratulations to the happy couple @Courtney and @Erik. The @Chicago Cultural Center Reception was highlighted with bright yellow roses in the brought in a glowing light for this springtime wedding. Thank you @Danielle Aquiline for the photos! #HBWedding #ChicagoWedding Tabs: The Facebook profile currently has multiple tabs that are not needed. Timeline, About, Photos, and Likes cannot be changed. Following that, Honey Bee Weddings displays a More tab that has Videos, Notes, Events, Edit, and Twitter. By deleting all the tabs but the Twitter tab and adding a Pinterest tab and Instagram tab the Facebook page will have more content generated by Honey Bee Weddings. This helps connect the social media platforms to potential customers. TWITTER | @HoneyBeeWedding The Twitter account should be used as a company account. Misse largely controls the handle as the display name is “Misse Daniels.” The group recommends that the Twitter handle be changed to “@HoneyBeeWeddings” in order to be consistent to the website and other social media platforms. The Twitter profile should highlight industry news, wedding insights from the company, and the voice of the company. Tweets: Tweets should be posted one to two times a day. Original photos and videos should be tweeted to drive awareness of the capabilities of Honey Bee Weddings. Posts should mention appropriate businesses and clients if possible to increase the likelihood of a retweet or favorite. Honey Bee Weddings 51
  • 52. Hashtag: A general Honey Bee Weddings hashtag should be used in order to connect the multiple wedding planners and clients. #HBWeddings is a specific hashtag to track the brand on Twitter. As a general best practice, no more than two hashtags should be used in a post. Sample Tweet Lists: Twitter lists should be used to highlight past clients, business relationships, wedding bloggers and wedding publications. Past clients can go under a list called “HBW Bride + Grooms.” The name of the list can be generalized so it is not copied by competitors. For example a list name for Chicago vendors could be “Chicago Businesses.” Retweets and Mentions: With company-related tweets, the business should be involved in retweeting and replying to mentions on a daily basis. Honey Bee Weddings should engage as a brand on Twitter in conversations with industry related personnel at least once a day. PINTEREST | Pinterest.com/HoneyBeeWedding The Pinterest site is largely used to collect wedding ideas, highlight completed events, and promote real weddings. The group recommends that the user name be changed to “HoneyBeeWeddings” in order to be consistent with the website and remain on brand. The Pinterest page is full of wedding inspiration. For this purpose, the group suggests that the profile picture be the Honey Bee Weddings logo, rather than the picture of the current founder. Honey Bee Weddings 52
  • 53. Current Pinterest profile picture Revised Pinterest profile picture Current Pinterest profile description My name is Misse. I am the owner of Honey Bee Weddings. I’m a wedding planner that is obsessed with fashion and travel as well as weddings (of course)! Revised Pinterest profile description Honey Bee Weddings provides Chicago wedding planning and coordination tailored to the needs, style and preferences of the happy couple down to the last detail. Boards: There are boards for inspiration and boards for completed events held by Honey Bee Weddings. For boards that are for weddings put on by the company, the group suggests the changes to the board title follow a format: “Couple First Initials and Last Initial, Place of Wedding.” The weddings put on by the company should be tagged in the description such as #HBWeddings order to easily identify Honey Bee Weddings. The description of the board should describe the wedding and identify keyword or phrases that describe the event. There are also several boards that can be condensed and many that should be deleted. For example, the “Shoes” and “Jewelry” boards can be combined onto a “Bridal Accessories” board. Additionally, boards such as “Our Master Bedroom” can be deleted because they do not promote the brand or fit within the Wedding Planning Industry. The number of boards on the Pinterest page should be limited and reorganized because too many boards may intimidate visitors. Real wedding photos are the most important boards to highlight because they show the abilities of Honey Bee Weddings. However, it is recommended that any real wedding board with less than 20 photos be moved to a generic “Honey Bee Weddings” board. This will help limit the number of boards on the website but not the photos of the abilities of the company. A complete list of Pinterest board recommendations can be found in Appendix F. Honey Bee Weddings 53
  • 54. INSTAGRAM | @HoneyBeeWeddings The Honey Bee Weddings Instagram profile picture should be changed to the Honey Bee Weddings logo to remain consistent with the website and other social media platforms. The photos on the Instagram should include sneak peeks of decorations, photos of bridal parties, vendors, real-time photos during a wedding and any items being given away on the Honey Bee Weddings Blog. It should not include of Misse’s children, as it is a company account and should only feature wedding related photos. The photos should always tag the vendors used and the wedding couple if they are on Instagram (with permission). The #HBWeddings hashtag should always be used and a specific hashtag for each couple should be used as well. The couple specific hashtag allows the client and the guests of the client to engage with Honey Bee Weddings on Instagram, creating a better brand recognition, as well as increasing customer satisfaction. Example Instagram post Caption: “This one of a kind cake from #FlourBakery tied together the colors and the theme at the #IreneandJoshua wedding at the @jameshotels! Photo cred @AmandaHein!” YELP | Yelp.com/biz/honey-bee-weddings-chicago Honey Bee Wedding coordinators should encourage their clients to write Yelp reviews, and Honey Bee Weddings should respond to all reviews. Many people will seek out reviews of wedding Honey Bee Weddings 54
  • 55. planners before contacting them, making positive and plentiful reviews critical. If there is a negative review, it is important to respond right away and not to delete the review. Deleting negative reviews can cause the reviewer to become angry and post on other websites about their experience, creating bad press for the company. Additionally, it is important not to attack the reviewer on Yelp when responding to a negative review. Attacking the reviewer may discourage honest reviews from other reviewers. Positive Review Response Example Hi <reviewer name,>Thank you so much for the review! I am so happy the wedding turned out how you wanted it and you enjoyed your wedding! Negative Review Response Example Hi <reviewer name,> I’m so sorry to hear you are unhappy! It is my goal to make every wedding I work on the very best. It greatly saddens me to ever have an unhappy couple. I will message you so we can continue this discussion offline and resolve the problems. Additionally, it is recommended for Honey Bee Weddings to respond to all comments currently on the Yelp Page. Although some reviews are from many years ago, it is important to respond because it is a positive brand voice. A simple “thank you” even a year later can remind couples why they chose Honey Bee Weddings and encourage them to recommend the business to other couples. Response to an Old Review Example Hi, <reviewer name,> Sorry for the delayed response, I am catching up on my Yelp reviews now. Thank you so much for the review! I am happy to hear you had such a positive experience with Honey Bee Weddings and we helped make your wedding a day to remember! THE KNOT The Knot is a multi-media network for wedding professionals that connects businesses with couples. It is suggested that Honey Bee Weddings creates an account and uses the platform to its fullest potential to increase brand awareness and drive traffic to the website.The Knot allows for brides to write reviews about a vendor or wedding planner and for consumers to engage with brands. According to the website, 85% of consumers read online reviews to determine the credibility of business, and their website Honey Bee Weddings 55
  • 56. reaches more couples than any other brand (Partner with the #1 Wedding Brand to Connect with Today's Couples and Grow Your Wedding Business). By utilizing The Knot, Honey Bee Weddings will have the ability to showcase their business to drive leads. The basic version is recommended, as it is free and allows businesses to list key basics including photos, contact information, and honors and awards. Hire Social Media Intern In order to manage the multiple social media platforms and effectively drive traffic and influence to the website, a social media intern should be hired. Intern Job Description: “Honey Bee Weddings is seeking a passionate, creative and self-motivated intern to join our team as a Social Media Intern. We are looking for someone who can work independently and with a team and give 110% no matter the task. An intern that can speak the company’s voice is vital to the success of the experience at Honey Bee Weddings. This is an excellent opportunity to gain experience in the Wedding Planning Industry and social media marketing.” Responsibilities:  Social Media  Assist in managing a social media presence  Create engaging posts  Maintain a content calendar  Gain approval from supervisor on posts  Interact with users in a professional and friendly manner  Blogging  Pitch blog topics to the Honey Bee Weddings team to maintain trending topics online.  Edit blog posts and optimize every post for search engine optimization  Any other tasks as required Qualifications:  Experience with Facebook, Twitter, Yelp, Pinterest, and Instagram  Experience with The Knot a plus  Experience with WordPress, Hootsuite and Google (Docs, Gmail, Calendar)  College junior, senior, or recent graduate  Self-motivated: must be able to complete tasks independently.  Live in the Chicago area  A positive attitude, a love of meeting in coffee shops, and most importantly, love weddings! Places to Advertise: Honey Bee Weddings 56
  • 57.  Internships.com  Intern Match  Indeed  Ramblerlink- Loyola’s job website  DePaul’s job website  Columbia’s job website  Northwestern’s job website Create Social Media Content Calendar: As part of the role as Social Media intern, a social media content calendar should be created in order to plan and organize posts ahead of time. See Appendix G for Social Media content calendar example. Once the content is placed in the calendar and edited, it will be transferred to Hootsuite for scheduling. Implement Hootsuite: Hootsuite should be used at Honey Bee Weddings in order to integrate all the social media platforms into one place. Hootsuite also offers analytics reports for the social media platforms and allows for multiple team members to schedule posts. Hootsuite paired with a content calendar will allow the company for a strategically approach on social media (“Schedule.Manage.Measure”). Honey Bee Weddings 57
  • 58. MARKETING OBJECTIVE 3 Achieve number three listing on Google’s organic search for key search term “Chicago wedding planner.” STRATEGIES & IMPLEMENTATION 3.1 Boost On-Site Optimization To achieve the number three listing in Google organic search, the Honey Bee Weddings website should be redone to make it more easily found by Google. Additionally, a simple and organized website allows users to better navigate the website and answer the call to action: contacting the business. To achieve this, it is recommended that the website’s title tags, meta description, image tags and overall content be changed. Title Tags Changing title tags will quickly improve the website’s search engine ranking. The title tag is what appears when a user hovers their mouse over the top tab of the browser.  The “Homepage” tag should be changed to “Top Chicago Wedding Planner | Honey Bee Weddings”  The “Chicago wedding planners” tag should be changed to “Chicago Wedding Planners | Honey Bee Weddings”  The “Services” tag should be changed to “Wedding Services | Honey Bee Weddings”  The “Contact” tag should be changed to “Contact | Honey Bee Weddings”  The “Portfolio” tag should be changed to “Wedding Pictures | Honey Bee Weddings”  The “Blog” tag should be changed to “Wedding Blog | Honey Bee Weddings” A full list of title tag revisions can be found in Appendix D. Meta Description The website’s meta description should be changed to help increase the website’s page ranking. The meta description is what appears when a user searches online for Honey Bee Weddings. The current meta description for Honey Bee Weddings is shown below. Honey Bee Weddings 58
  • 59. The meta description should be short and reflect the company. Additionally, it should be optimized using keywords, which will improve the website’s SEO and page ranking. The meta description should be changed to: “Honey Bee Weddings offers a personalized Chicago wedding planning experience with an energetic approach for the modern couple.” This revised meta description utilizes the keyword phrase “Chicago wedding planning” and portrays the value proposition of the company, which can encourage users to enter the website. Headers Headers of each page of the website should be changed to improve SEO. Changing the headers to include keywords and clearly distinguish the sections of the website will make each page relevant to Google, and easier for the user to navigate. For example, the “About Us” header should be changed to “Chicago Wedding Planners” to take advantage of popular keyword searches. Currently, the headers of each page are not shown in the coding of the website. The new website, hosted through a premium subscription to WordPress, allows headers to easily be added with a widget. Putting the header in the coding of the website will make the site easier for Google to crawl through, making it more organized and resulting in better SEO. A complete listing of header changes can be found in Appendix D. Image Alt Text and Descriptions The images of the website should all be given a relevant name, specifically using keywords, and include a short description. When Google crawls through a website to determine its rank on the search engine result page, it cannot read images. Therefore, the images need to have relevant titles and short descriptions Google can recognize. Additionally, the pictures on the website should be updated to showcase the abilities of the company. Honey Bee Weddings 59
  • 60. It is recommended that new images for the website highlight the talents of the Honey Bee Weddings coordinators and range of weddings done. Because the wedding industry is one that requires a detailed portfolio to gain credibility, placing such photos on each page of the website will allow prospective clients a glimpse of Honey Bee Weddings’ talents, and encourage them to continue clicking through to the portfolio. New pictures with relevant titles for the “Homepage,” “Wedding Services Page” and the “Contact Us” page can be found in Appendix D Optimizing Keywords In order for Honey Bee Weddings to rank higher in Google, keywords must be optimized within the website. Wedding industry keywords are competitive, therefore unique keywords have been grouped together and the long tail keyword method should be used to find the most best keywords that will increase Google ranking. It is most beneficial to find keywords with low to medium levels of competition, but that are also high in search volume. A sample medium competition keyword with a high search volume is “The Wedding Planner.” Since Honey Bee Wedding plans weddings only for clients who either live in Chicago or desire their wedding to be located in the area, keyword phrases that include the term “Chicago” should be used. Sample “Chicago” keyword phrases:  Chicago wedding planner reviews  Chicago wedding planner  Online Chicago wedding planners  Wedding planner websites Chicago  Chicago wedding planner costs  Chicago wedding planner companies  Best Chicago wedding planners  Chicago wedding planner blogs  How much do Chicago wedding planners cost  Top Chicago wedding planners Honey Bee Weddings 60
  • 61. When entering keyword phrases, it is important to note that keywords must be relevant to the ad group they are entered into. 3.2 Improve Link Building Building relationships can benefit the online credibility of Honey Bee Wedding’s site. These relationships can come from other businesses, publications, bloggers, and social media networks. The more links that lead to your site from an external source can help Honey Bee Weddings rank higher in the search engine results page. The more popular the site linking to the client’s site, the chances of increasing the client’s page authority increases. Page authority is the likelihood of a site ranking in Google’s search results (“What is page authority?”). Linking to topic-specific sites with long-tail keywords is also important. For example, a long-tail keyword the client could use is “Best Rooftop venue to plan a Chicago Wedding.” Linking content to social media channels and getting the link shared is also beneficial to increase your website search results ranking. How to Link Build In order to effectively link build, the group suggests reaching out to bloggers in the wedding industry as well as wedding-related industry, submitting content to publish, adding photos to wedding directories and submitting the company to industry award recognition. Below are some ways to increase link building. Honey Bee Weddings 61
  • 62.  Anchor Text: Anchor text is the text visible to click a hyperlink. Anchor text can be used signal the topic to the target page. This can be used for internal links and external links. Internal links are links referencing a website page that is within the company’s website. An external link targets an outside domain.  Social Sharing: Relationships with vendors on social media can easily increase the exposure of the business. Asking to share your social media page to businesses connected to the company can increase traffic driven to your site. Links shared on social media help show the site’s popularity and relevance.  Compare Compe titor’s Backlinks: By using resources such as Open Site Explorer (opensiteexplorer.org), the client can find where the competitor’s links are posted and use that as a resource. This can be done by copying the website URL into the Open Site Explorer and going to the left-hand side and clicking “Linking Domain” to find the competitor’s links. 3.3 Creating Blog Content Consistently publishing new blog posts keeps websites relevant, fresh and updated, which search engines consider when crawling the web to find websites that match keywords searched. The more regular content is published, the more online “spiders” will search the Honey Bee Weddings site and the higher it will rank on search engines. Blog content should be based on the keyword strategy created during the SEO process to ensure that the website ranks for those key phrases. The blog should also include links to other websites, blogs and internally to other pages within the website and other blog posts. Keywords should only be linked once to a different landing page, as multiple links are not recognized by Google. The following are guidelines to creating a blog content. 1. Posts should be published once a week. Once there is content planned and blog duties are assigned, blog postings should become regular. 2. Blog posts should range from recaps and photos of weddings, giveaways and other wedding-industry relevant news and events. Honey Bee Weddings 62