The document discusses how power, politics, and leadership behavior can influence organizational culture. It recommends that management study the sources of power within the organization and how politics can impact culture in order to improve performance. Leadership is important and complex, influencing both structure and outcomes. The study suggests leadership consider power dynamics and politics to positively shape culture through their own behavior. Recommendations are made for leadership to strengthen culture by understanding these factors.

1. Emotional Intelligence and Motivation
Program Proposal
Gregory G. Finney
BUS520
Dr. Wanda Tillman
August 11. 2018
Emotional Intelligence and Proposal
1) Emotional Intelligence (EI) and Motivations
a) EI building blocks and its impact on management’s ability to
enhance employee performance and job satisfaction
The building blocks of Self-Management and Relationship
Management will provide an effect on middle and upper
management’s ability to improve employee performance and job
satisfaction within American Airlines. Setting the role and
practice of Emotional Intelligence within American Airlines
will foster teamwork and strengthen the interpersonal
relationships among management and employee. At American
Airlines, enhancement of communication is key to increasing
employee performance and motivation. Communication must
flow uninterrupted from top to bottom for employee

2. transparency. If a sound mode of communication exists between
employee and manager; self-management is plausible (David
Strut & Todd Norstorm, 2015). Each employee must understand
the importance of teamwork to make the “cog” of American
Airlines run smoothly. The benefit of collaboration will not
only be relational to management but foundational for
employees to understand the motivating factor behind self-
management. Emotional intelligence building blocks stimulate
employee motivation thereby allowing management to evaluate
job performance and satisfaction.
In American Airlines, job satisfaction will become possible
when the interpersonal relationship between the management
and the employees are strengthened; which occurs through
relationship management. This will include several areas where
employee performance for the Airlines company will be related
with the emotional intelligence.
b) Positive or negative reinforcement to influence the members
of the organization
Maslow’s motivation theory focuses on people needing to be
motivated to meet the desired outcomes. The main issue in
American Airlines is the lack of importance regarding employee
needs. There is a communication gap present and the
interpersonal skills are lagging for the Airlines company. There
is a concern with the present application of teamwork within
American Airlines. If positive reinforcement is made to
influence the employees of the American Airlines then it would
help in resolving the issues (Investment News, 2013). For
example, the annual reward and recognition system is based on
employee motivation will assist in portraying employee worth
and provide a solution to eliminated or curtail the negativisms
within the company. When every individual basic need is met
by American Airlines then it would not only increase the
performance but also strengthen the determination for the future
aspects of the company.
The reinforcement will bring a much-needed change to the
corporate structure. This managerial style will be implemented

3. where policies and work culture will be linked with the
concepts of teamwork, while simultaneously enhancing the
company’s communication level. This is an integral part of the
motivational theory (Rezvani, et al., 2016). The annual reward
and recognition system are fundamental elements which would
provide a solution to the American Airlines. For example, when
groups of people are appraised for their activities, their job
satisfaction and performance increases align with the company’s
objectives and exercising the importance of reinforcement.
2. EI and Social Skills and Decision Making
a) Core concepts of emotional
The social skills and decision-making efficiency are
linked with the basic understanding of emotional intelligence.
Emotional intelligence has a broader role for the social skills
and decision-making efficiency for the management team
(Joseph, Jin, Newman, & O'boyle, 2015). The concept of social
skills in emotional intelligence corresponds towards the areas
where people have a common ground. This helps to manage the
relationships and build networks. Emotional intelligence
supports the communication and leadership influence.
Emotional Intelligence enhances social skills for the
management team of American Airlines. If the interpersonal
skills are good, then it will reinforce employees to listen and
respond appropriately towards their leaders.
The decision for different conflicts in the company will also be
affected by the concept of common ground. It will consider the
role of emotion in influencing the leadership (Asare, 2016). The
central area is how American Airlines distinguishes the
proactive and perceptive nature. If this concept is understood
for the efficiency of the management team, then American
Airlines would look to foster teamwork and improve the
communication amongst employees. If the same grounds are
established for both areas within the company, then the decision
will be related to emotional maturity. Their efficiency will be
more significant in solving the issues related to performance as
well as the overall morale within the company.

4. 3) Effective Teams
The core attributes of an effective team must have a clear vision
of the company’s goal. The leader of the team must be
inspiring. The leader of the team must possess a constructive
communication style and this style should appreciate the work
of each person on equal grounds (McCleskey, 2014). An
effective workforce is built when the communication level of all
persons is present at a competitive level. American Airlines will
only have an effective team if the interpersonal relationship is
developed between management and employees and
appreciation for all employees is present.
An important strategy in developing team dynamics will be the
fostering of teamwork for the employees of American Airlines.
This will provide objectives for the company and measurable
performance levels. The expression of desires in a free
environment by employees of the company will aid in fostering
team dynamics. If the leaders appreciate the work of each
employee, it will play an important factor in the development of
team dynamics.
A successful team is a major attribute of a successful
organization. American Airlines will need a similar strategy to
benefit from its performance. At present there is an issue in
developing teamwork; also, interpersonal relationships need to
be strengthened. This is due to a lack of effective
communication between management and employee. If the core
attributes of an effective team are understood, then it will
benefit not only the managers but also the teams which are
working within the organization.
4)Reward Systems
The process of creating a reward system will be based on the
present activities of the Airlines company. The reward system
will be made by surveying the persons who have shown
excellent performance for the Airlines company. American
Airlines company will analyze the expectation from its workers.
In the same way, the people who deliver for the required
expectation will be sorted out and reviewed promptly (Hahn &

5. Truman, 2015). Then the list of rewards will be managed and
determined for each employee offering pay incentives for
employees meeting the outlined criteria. While bonuses and
promotions will be a part of the reward system, this system will
acknowledge the achievement of employees allowing their
performance to be more recognized and self-rewarding.
This reward system will promote the objective of raising the
motivation of the company’s employees. This will also
influence their behavior because the paychecks and bonus offer
will account for the appreciation of people in the organization
(Investment News, 2013). America Airlines company will
resolve the issue of workforce performance with the help of this
reward system.
One of the strategies to incorporate the motivation of employees
is providing rewards for performance. The reward system will
motivate the workforce to perform their duties to achieve
recognition extrinsically from management yet self-rewarding
intrinsically for their performance. Another tool will be related
to behavior as good behavior in the organization will also be
rewarded with more benefits to include allowances and
facilitation rewards. (Asare, 2016). The strategy of increasing
the motivation through the reward system will benefit American
Airlines. When companies start to invest in their employees
only then can it be considered as a future investment as well as
an increase in the quality of service. The main advantage of
increased employee motivation is increased company
productivity.
The strategy of increasing the communication level and
interpersonal skills are targeted for the internal environment of
the organization. If this environment is good for employees, it
will provide a better result for the airline company (David Strut
& Todd Norstorm, 2015). Employers will have a strong
motivation towards the targets, and the company will stand to
benefit from the reward system, and the company will have a
chance to raise the level of commitment and trust amongst its
employees. The higher workloads and pressure will be managed

6. through the concept of emotional intelligence and will provide
better ideas on how to motivate the company’s workforce.
Through the motivation of its people will allow American
Airlines to resolve the issues of management as well as the
internal relations (David Strut & Todd Norstorm, 2015).
Sources
1. David Strut & Todd Norstorm. (2015, October 29). Forbes.
Retrieved from Forbes:
https://www.forbes.com/sites/davidsturt/2015/10/29/5-must-
have-attributes-of-every-successful-team/#785f8c191c02
2. Investment News. (2013, September 8). Investment News.
Retrieved from Investment News:
http://www.investmentnews.com/article/20130908/REG/309089
977/building-a-successful-reward-system
3. Rezvani, A., Chang, A., Wiewiora, A., Ashkanasy, N. M.,
Jordan, P. J., & Zolin, R. (2016). Manager emotional
intelligence and project success: The mediating role of job
satisfaction and trust. International Journal of Project
Management, 1112-1122.

7. 4. Joseph, D. L., Jin, J., Newman, D. A., & O'boyle, E. H.
(2015). Why does self-reported emotional intelligence predict
job performance? A meta-analytic investigation of mixed EI.
Journal of Applied Psychology, 298.
5. Asare, J. (2016). Emotional Intelligence as an Essential
Factor for the Successful Management and Financial
Administration of Projects and Programs. American Journal of
Industrial and Business Management, 418.
6. McCleskey, J. (2014). Emotional intelligence and leadership:
A review of the progress, controversy, and criticism.
International Journal of Organizational Analysis, 76-93.
7. Hahn, R. A., & Truman, B. I. (2015). Education improves
public health and promotes health equity. International Journal
of Health Services, 657-678.
2
ASSIGNMENT 3
POWER, POLITICS, AND CULTURE
Due Week 9: 240 points
In business, power and politics greatly influence an
organizational
culture in turn hinder organizational productivity. In your role
as
consultant you observed power and politics influence on the
corporate

8. culture.
INSTRUCTIONS
Create a double-spaced 5 to 7 page report that addresses the
following:
1) Influence of Politics and Power
• Explain how politics and power-play may have influenced the
organization’s culture.
2) Sources of Power
• Explore the sources of power and describe how management
could use this influence to benefit your department and improve
organizational performance.
3) Leadership Behavior and Culture
• Make recommendations that support how the study of power
and politics could influence leadership behavior and improve
the organization’s culture.
4) Leadership Influence
• Discuss the importance and complexity of leadership behavior.
How does it influence organizational structure and

9. performance?
5) References and Citations
• Provide at least 2 quality resources.
• In-text citations are required when paraphrasing or quoting
another source.
6) Formatting and Writing Standards
• Formatting and writing standards are part of your grade. Align
your formatting to the Strayer Writing Standards.
https://blackboard.strayer.edu/bbcswebdav/institution/STANDA
RDIZED/StrayerWritingStandards/Strayer_Writing_Standards.p
df
*Grading for this assignment will be based on the following
criteria and evaluation standards:
POINTS: 240 ASSIGNMENT 3: POWER, POLITICS, AND
CULTURE
Criteria
Exemplary
100% - A

10. Proficient
85% - B
Fair
75% - C
Unacceptable
0% - F
1. Influence of
Politics and Power
Weight: 20%
Completely explains how
politics and power-play may
have influenced the
organization’s culture.
Accurately identifies the core
issues and strongly
connects them to the impact
on culture. The explanation
is well-supported by

11. research.
Satisfactorily explains how
politics and power-play
may have influenced the
organization’s culture.
Identifies some core
issues and connects them
to the impact on the
culture. The explanation
uses research support.
Partially explains how
politics and power-play may
have influenced the
organization’s culture.
Identifies some issues but
does not fully explore them
or make a strong
connection to their impact.

12. Uses little research support.
Does not explain how
politics and power-play may
have influenced the
organization’s culture.
2. Sources of
Power
Weight: 20%
Completely identifies the
sources of power and
describes how management
could use this influence to
enhance organizational
performance. Uses relevant
key concepts and makes
valid connections to
enhanced performance that
are well-supported by

13. research.
Satisfactorily identifies
the sources of power
and describes how
management could use
this influence to enhance
organizational
performance. Most key
concepts are accurately
identified and there is a
connection to enhanced
performance with
research support.
Partially identifies the
sources of power and
describes how management
could use this influence to
enhance organizational

14. performance. Not all key
concepts are identified and
there is a loose connection
to performance. There is
little research support.
Does not identify the
sources of power or
describe how
management could use
this influence to enhance
organizational
performance. There is no
reference to research.
3. Leadership
Behavior and
Culture
Weight 25%

15. Provides excellent
recommendations as to how
the study of power and
politics could influence
leadership behavior and
impact the organization’s
culture. Recommendations
are credible and relevant
with a strong connection to
the impact on culture backed
by well-supported research.
Satisfactorily
recommends how the
study of power and
politics could influence
leadership behavior and
impact the organization’s
culture. Recommenda-

16. tions are clear and
mostly realistic; there is a
connection to the impact
on culture. Research
support is evident.
Partially recommends how
the study of power and
politics could influence
leadership behavior and
impact the organization’s
culture, but the
recommendations are
unclear or unrealistic. There
is no clear connection to the
impact on culture. There is
little or no research support.
Does not recommend how
the study of power and

17. politics could influence
leadership behavior and
impact the organization’s
culture. There is no
reference to research.
4. Leadership
Influence
Weight 20%
Thoroughly discusses how
the importance and
complexity of leadership
behavior influences
organizational structure and
performance. Relevant key
concepts are presented with
strong research support.
Satisfactorily discusses
how the importance and

18. complexity of leadership
behavior influences
organizational structure
and performance. Most
key concepts are
presented with research
support.
Partially discusses how the
importance and complexity
of leadership behavior
influences organizational
structure and performance.
Some key concepts are
missing and there is little or
no research support.
Does not discuss how the
importance and
complexity of leadership

19. behavior influences
organizational structure
and performance. There is
no reference to research.
5. Reference
minimums;
Reference quality
Weight 5%
Meets or exceeds number of
required references; all
references high quality
choices.
Meets number of
required references;
some references may be
poor quality choices.
Does not meet the required

20. number of references; some
references may be poor
quality choices.
No references provided or
all references poor quality
choices.
6. Follows writing
standards;
Meets page
minimums
Weight 10%
Followed all writing
standards.
Met page minimums.
Followed most writing
standards.
Met page minimums.
Followed few writing

21. standards.
May not have met page
minimums.
Followed few to no writing
standards.
Did not meet page
minimums.
1) Influence of Politics and Power2) Sources of Power3)
Leadership Behavior and Culture4) Leadership Influence5)
References and Citations6) Formatting and Writing Standards