LIBRARY   FAQ   KNOWLEDGEBASE   Char   Booth
static




 brief




 one-sided




 general




OLDSCHOOL    LIBRARY   FAQs
dynamic




                              social




                             responsive




                         ...
VISIBLE                                                  TRANSPARENT


                                                   ...
dynamic   social   responsive   accessible
                                         L
                                    ...
dynamic   social   responsive   accessible
                                         FORWARD
                              ...
dynamic   social   responsive   accessible
                                         FAQs
                                 ...
dynamic   social   responsive   accessible
                                         DISCOVERABILITY
                      ...
dynamic   social   responsive   accessible
                                         LANGUAGE
                             ...
dynamic   social   responsive   accessible
                                         POINTS
                               ...
staff




       admins             patrons




FAQ   FEEDBACK    CYCLE
FAQ   ADMINISTRATOR   INTERFACE
FAQ   ADMINISTRATOR   INTERFACE
FAQ   ADMINISTRATOR   INTERFACE
questions?




cbooth@library.berkeley.edu
Berkeley Library FAQ Knowledgebase
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Berkeley Library FAQ Knowledgebase

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Presentation given to UC Berkeley library staff at the LAUC-B Web 2.0 Tools @ UCB Libraries panel in April 2009. The Berkeley Library FAQ can be accessed at www.lib.berkeley.edu/faq.

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Berkeley Library FAQ Knowledgebase

  1. 1. LIBRARY FAQ KNOWLEDGEBASE Char Booth
  2. 2. static brief one-sided general OLDSCHOOL LIBRARY FAQs
  3. 3. dynamic social responsive accessible NEWSCHOOL LIBRARY FAQs
  4. 4. VISIBLE TRANSPARENT SOPACs b l o gs w i k i s RSS feeds cloud comp. podcasts knowledgebases chat widgets tags/bookmarks text ref. L I B R A R Y 2 . 0 T Y P O L O G Y
  5. 5. dynamic social responsive accessible L A T R O P N O I T S E U Q Q A F
  6. 6. dynamic social responsive accessible FORWARD AND RATE, COMMENT,
  7. 7. dynamic social responsive accessible FAQs SUGGESTED
  8. 8. dynamic social responsive accessible DISCOVERABILITY INCREASING
  9. 9. dynamic social responsive accessible LANGUAGE LIBRARY DEFINING
  10. 10. dynamic social responsive accessible POINTS HELP MULTIPLE OFFERING
  11. 11. staff admins patrons FAQ FEEDBACK CYCLE
  12. 12. FAQ ADMINISTRATOR INTERFACE
  13. 13. FAQ ADMINISTRATOR INTERFACE
  14. 14. FAQ ADMINISTRATOR INTERFACE
  15. 15. questions? cbooth@library.berkeley.edu

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