Marketing In The Banking Industry

Marketing in the Banking Industry
Marketing in the Banking industry
Introduction:
In many ways, the banking industry has functioned more as a private industry offering something of
a public utility. Through this unique role, the industry has dramatically expanded its service and
product offerings over the last several decades. However, even as the industry has evolved, its
marketing strategies have remained somewhat static. The assumption for many in the banking
industry not unlike a public utility is that their services are needed by the public. This, in and of
itself, is a view that has dissuaded many from achieving the type of marketing presence from which
they might otherwise benefit. However, this approach is shifting significantly today as banks
struggle to compete with one another and with their own negative reputations. As the discussion
here will show, more effective marketing is the key to driving new success in an industry in need of
a recovery.
Problem Statement:
Over the last decade, a string of corporate collapses has contributed to a decided downslide in the
reputation of the global banking industry. Scandal, embezzlement and dishonesty marked the
downfall of a number of prominent investment banking firms, helping to compound a sense for
many in the public that bank's are driven by greed and are not to be trusted. This denotes a clear
problem for the banking industry on the whole, which relies on the public's trust and loyalty to court
and maintain customers. Therefore, a great
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Finance And Banking Industry Uses
DM solutions can be applied to different kinds of organisations, in diverse fields such as
biotechnology, finance, sports, manufacturing, retail and education. These solutions are mostly
integrated with decision support systems. The following are a few examples of DM solutions [84]:
Finance – The finance and banking industry uses DM solutions to determine customer loyalty and
the credit risk of customers. DMsolutions help the industry with money laundering investigations
and enable customised plans to be prepared suitable for customers' requirements. Insurance
companies also use DM solutions to make customised plans suitable for customers' requirements
and to detect any fraudulent claims by customers. Financial data collected by banks and financial
institutes is usually high quality data. DM solutions for Financial Data: 1. Loan payment prediction
and customer credit policy analysis 2. Classification and clustering of customers for targeted
marketing 3. Detection of money laundering and other financial crimes Retail – Businesses use
retail analytics to understand customer behaviour data and use this knowledge for direct marketing
and, advertising purposes, or to create marketing strategies to up sell or cross sell brands.
Supermarkets use customer preferences to stock items in the store. 2.5. APPLICATIONS OF DM
METHODS 57 DM solutions for Retail Analytics: 1. Multidimensional analysis of sales, customers,
products, time and region 2. Design and Analysis of campaigns 3.

Information Technology And The Banking Industry
Since the inception of Information Technology (IT), the business world has been transformed. In
many aspects of business, IT contributes remarkably in increasing effective usage of time, efforts
and financial costs. This article is going to outline some examples of IT efforts that run, grow, or
transform the businesses it serves, thorough increasingly important layers of business operation and
management. Those layers are finance, communication and systems. 1. Finance
Some decades ago, business financial activities were far different from they are now. Transactions
were made using cash or bank notes in person or sent via mails. It could take about a week for a
transaction to be completed due to the distance. Orders given to brokers on ... Show more content on
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Currently, 10,500 financial institutions and corporations in 215 countries are connected to SWIFT.
Companies now are greatly benefited from SWIFT services for foreign trade to receive timely
payment.
Online banking is an important example of efforts that grow banking industry. In US, online banking
was introduced widely when four of the city 's major banks (Citibank, Chase Manhattan, Chemical
and Manufacturers Hanover) started to offer home banking services, using the videotex system.
When the clicks–and–bricks euphoria hit in the late 1990s, many banks began to view Web–based
banking as a strategic imperative. The attraction of banks to online banking are fairly obvious:
diminished transaction costs, easier integration of services, interactive marketing capabilities, and
other benefits that boost customer lists and profit margins. Additionally, Web banking services allow
institutions to bundle more services into single packages, thereby luring customers and minimizing
overhead.
For stock market and stock brokers, the introduction of National Association of Securities Dealers
Automated Quotations (NASDAQ) in 1971, the world's first electronic stock market, made a huge
impact. The NASDAQ helped lower the spread (the difference between the bid price and the ask
price of the stock) and reduce significantly the delay between the initiation and execution of stock
orders. Moreover, NASDAQ has provided a basis for the development of online brokers, which
leads to a

Essay On Banking Industry
Banking Industry in 2010–11
During 2010–11, banks improved in terms of asset quality and profitability. Stress test showed that
banks remained reasonably resilient to liquidity and interest rate shocks
There were emerging concerns about banking sector stability related to disproportionate growth in
credit to sectors such as real estate, infrastructure, NBFCs and retail segment, persistent asset–
liability mismatches, higher provisioning requirement and reliance on short–term borrowings to
fund asset growth
Presently, the key issues related to the Indian banking sector include: o prospective migration to
Basel III while upgrading the existing risk management practices under Basel II; o transition to
International Financial Reporting ... Show more content on Helpwriting.net ...
It initiated the policy discussions with regard to providing new bank licenses, designing the road–
ahead for the presence of foreign banks and holding company structure for banks
The process of migration to the advanced approaches under the Basel II regulatory framework
continued during 2010–11, while also facilitating the movement towards the Basel III framework
Financial Inclusion continued to occupy centre stage in banking sector policy with the rolling out of
Board–Approved Financial Inclusion Plans by banks during 2010–11 for a time horizon of next
three years
Operations and Performance of Commercial Banks
The consolidated balance sheet of SCBs recorded higher growth in 2010–11 as compared with the
previous year. This was different from what was observed during the last two years and indicated a
revival from the peripheral effects of the global financial turmoil
Deposits registered higher

Banking Fraud And The Banking Industry
A banking fraud is the use of illegal means to gain money, assets from depositors or clients
fraudulently while posing as a bank, agent or any other financial institution. In many countries and
especially the United States, bank fraud is a criminal offense even though experts refer to it as a
white collar crime due to the manner in which it is carried out. The paper below will look at the
vulnerabilities that face the banking industry while using the example of Stanford Financial Group
Company to show how the banking fraud can be committed. Moreover, the paper will also look at
the different frauds that can be committed in the banking sector and how the vulnerabilities can be
avoided. A fraud prevention program will also be created meant to help companies in the banking
industry prevent and detect crimes and frauds before they occur (Riggs, 2007).
Stanford Financial Group Company: A Brief History
The Stanford Financial Group Company was a privately owned international group that specialized
in financial services under the control of Allen Stanford. Allen Stanford controlled the financial
company until United States authorities seized in at the end of 2009 due to what came to be known
as Ponzi scheme or scandal. Among its many groups was the Stanford International Bank, with
more than 50 offices in 136 countries around the globe. The company offered diversified financial
services such as brokerage and investment advisory, private and commercial banking, advising
clients on

Overview Of The Banking Industry Essay
1 OVERVIEW OF THE BANKING INDUSTRY
Introduction
India's banking sector has grown very fast over these years. India has a large web of banking it has
26 public sector banks, private sector consists of 20, and there are 43 foreign banks which is a good
sign for banking sector. Also it consists of 61 regional banks. There has been a noticeable expansion
in dealings through ATMs, and also with internet and mobile banking banks has shown tremendous
growth.
Indian Parliament in 2012 passed a bill know as (Banking Laws Amendment bill) which has made
banking easy in India and also opened doors for the entire world. This bill states that RBI is the only
body to make decisions regarding banks and it's the responsibility of RBI to make rules for banks.
In coming years the banking sector is estimated to generate up to 20 million jobs, with the help of
RBI and Indian government. Also, old way of doing banking operations will go gradually with the
modern technology. So banking sector is playing important role in Indian economy and also we will
play in the future.
2.1.2 Market size Banking assets in India reached up to US$ 1.8 trillion and in future it will cross
US$ 28.5 trillion in FY25.
Private sector saw huge growth in personal loan and credit cards in 2014. Banks like ICICI had
14.5% growth in personal loan disbursement in financial year 2014. Also Axis bank loan business
had a growth auto 49.6% and its credit card business rose up to 31. %
Banking

Finance, Banking And Finance Industry
When you drive up to your bank or walk up to your teller, your main goal is to complete your
transaction and move on with your day. The last thing on your mind is how that transaction is taking
place. You don't care what happens behind the scenes as long as your money is where it needs to be
and is safe. As the banking and finance industry has transformed, so has the process of how your
money is handled. To accompany those changes, regulators and lawmakers create laws designed to
protect consumers, banks, and the economy as a whole. As you will learn, the history of the banking
industry has changed drastically over the last two thousand years and even more so in the last
century with the advance of technology. It only makes sense that those lawmakers must continue to
update and invent new regulation to further protect those interested parties. My goal is to
demonstrate just how rapidly and radically the finance industry has changed and how new elements
being introduced to finance and banking will adapt the industry and the regulation.
In the world of finance and financial services, banking has been around longer than any other
segment of that world. For more than two millenniums, bankers have served as money changers
who aided people in exchanging foreign for local currencies. As this practice grew and many began
to throw their funds into the banking system, the services that banks performed multiplied. Loans
were granted and bankers collected interest. Most of

Banking Industry : An American Multinational Banking And...
Introduction
The banking industry is a huge sector of business and finance that has existed in human civilization
in some form for thousands of years. In the modern world, banks/financial institutions have become
foundations of our economy for several reasons. They transfer risk, provide liquidity, facilitate both
major and minor transactions and provide financial information to individuals and organizations.
Citigroup Inc. or Citi is an American multinational banking and financial services and as of January
1st, 2015 is the third largest bank holding company in the US by assets headquartered in Manhattan,
New York City. Citigroup had the world 's largest financial services network, spanning 140 countries
with approximately 16,000 offices worldwide and holds over 200 million customer accounts in more
than 140 countries (Citi, 2015).
Like any other bank, Citi deals with many risks faced by financial industry in its day to day
operations. The risks to which Citi Bank is particularly exposed in its day to day operations are:
credit, market (interest rate, foreign exchange, equity and commodities risk), liquidity, systematic,
operational, and Business risk. (We will discuss credit and market risk in details as part of this
paper).
Describe the industry you selected? Based on your research (i.e., web–based, news releases,
business journals, etc.), what risks does this industry currently deal with on a recurring basis (i.e.,
monthly, quarterly, annually)?Identify and describe a

Impact Of Technology On The Banking Industry
Changing Technologies The change and advancement in technology are a significant factor in the
banking business. Technology has led to tremendous improvements in this industry. Since the
commencement of this millennium, people have shown great love for their mobile phones (Ozaki
1992). It necessitated the invention of mobile applications (APPs). From the introduction of the
mobile banking, APP people rarely go to the banks. All their transactions get done simply by the
stroke of a finger. Businesses face a challenge of adapting to changes in the technology sector.
Mobile banking either through actual investing or any other means is on the rise. According to the
most recent Federal Reserve study; most of us haven't set foot in a banking hall in ages. It is a lost
battle to banks that opt to use traditional methods to conduct their banking transactions (Gup 2003).
By December of last year, close to half of all smartphone users in the United States had transacted
some or all of their banking on their phones and iPhones. In the United Kingdom alone, rates of
mobile banking transactions doubled over the course of a single year (Scn Education 2001). A
banking business that invests in this type of technology gets assured of increasing their customer
base. Continued Globalization of markets involving 1st and 2nd world entrants Globalization is the
process through which the world is slowly but surely getting interconnected. The relation is as a
result of the exchange of cultural

The Current Banking Industry Environment Essay
Our analysis explores the current banking industry environment. This industry contains banks that
provide loans and other financial services to their clients that include commercial and business
clients and individual consumers. We looked at strengths and weaknesses to assess the strongest US
banks and what makes them successful. We focused on opportunities in the banking industry, the
rise in mobile banking technology, better customer service, and capitalizing on the rising need for
home loans to underserved consumers. Additionally, the banking industry faces threats including
regulatory issues, cyber risks, and future devaluation of the dollar. Expansion to new markets and
innovations were also analyzed. We included strengths and weaknesses of the top four banks,
though we ignored the internal analysis on the US banking industry as it is not possible to
adequately analyze an aggregated industry of banks and this is a firm level analysis.
We used databases such as Mergent Online, Business Source Complete, IBISWorld, Mintel
Academic and others to guide us to the necessary research.
Strengths and Weaknesses According to IBISworld, the top four public banks by market share, as
shown in the chart above, are Wells Fargo Company, JP Morgan Chase Co., Bank of America,
and Citigroup. (Hoffman, 2016)Since this is an industry report and an external analysis, it would not
be possible to analyze a whole category of business internally as every business is different.

The Investment Banking Industry Is A Global Multibillion...
The investment banking industry is a global multibillion–dollar business that acts as an intermediary
between the issuers of securities and investors, such as financial institutions, corporate businesses,
high net worth individuals and governments. Campbell and Bailyn (CB) is rated as one of the top
five investment banks in the world. However, a significant change in the economic and regulatory
environment may put their success in jeopardy. As detailed in the Issue Tree and the SWOT, issues
facing the firm are: (1) Lack of leadership preparedness in anticipating and preparing for change. (2)
Lack of organisation wide discourse on the urgency for change. (3) Structure and Processes not
aligned towards a homogenisation of a one organisation ... Show more content on Helpwriting.net ...
However, though Winston realised the need for change the survival anxiety did not create an
urgency to change as evidenced by his lack of effort, to buy in and build confidence within the
Boston Business Unit. Further, though Winston's direct report Callahan is supportive of his change
strategy he lacks belief in the intervention itself. Aptly, pointed out by Callahan that forcing
generalists to take on specialist roles created uncertainty and disruption to the point that customers
were divided on the benefits of the new structure. Generalists whose earnings earlier depended
largely on sales commissions were now concerned over the loss of revenue and loss of importance
and power within the firm. Moreover, employees like John Oates considered the change a threat to
their job security and future career prospects. As experienced by Callahan the new structure was
gradually impacting existing customer networks that were person driven, a loss that could prove
detrimental in the current and future business environment. Hence, the forces restraining the change
were the change agent Winston himself, Callahan and the Generalists. The six–box model is
influenced by two underlying principles employee goal clarity and goal agreement, reflected in: (1)
Strategy: CB is among the top five

Banking Industry
Executive Summary One would think that the main purpose for a bank besides managing one 's
money would be giving good customer service. Excellence in customer service is the most
important tool for sustained business growth. Customer complaints are part of the business life of
any corporate entity. This is more so for banks because banks are service organizations. As a service
organization, customer service and customer satisfaction should be the prime concern of any bank.
Banks believe that by providing prompt and efficient service to their customers, this is essential not
only to attract new customers, but also to retain existing ones because customer dissatisfaction
would spoil the bank 's name and image (uco bank, n.d.). There ... Show more content on
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If the customer is not satisfied, then he/she should be provided with alternate avenues to take care of
the complaint. Customer service representatives go by many different job titles and provide help in
both general and specialized areas, but their goal is always the same: to establish and maintain good
customer relations with bank clients. Some work in the very front of the bank as bank tellers,
answering walk–in customers ' and phone customers ' questions, solving simple problems, and doing
basic routine tasks like opening and closing accounts. Others often called sales associates or
personal bankers work at desks on the bank floor or in small office or cubicles dealing with more
complicated questions and problems. They might help a customer choose and apply for a loan, open
multiple accounts, replace a stolen credit card, or purchase certificates of deposit (Career Prospects,
2007) . Because today 's banks compete with many other financial institutions, such as credit unions
and brokerage firms for customers ' business, customer service bankers must work hard to please
customers by patiently answering questions, trouble–shooting problems, and offering sympathetic
help. Customer service bankers can go a long way to win customer loyalty for their banks.
Statement of the Problem Many bank customers are not always satisfied. Many of the complaints
need

Companies That Exist Within The Banking Industry Essay
1. Competitors
There are over 46 companies that exist within the banking industry. Citigroup, Wells Fargo, Bank of
America, J.P Morgan Chase and several others. The competitors are relatively equal in size,
however, they have different ranging revenues. The four major competitors consist of Citigroup,
Bank of America, J.P Morgan Chase, and Wells Fargo. Revenues for Citigroup Inc. were reported at
$76 billion in 2014, Bank of America was reported at $100 billion, and $96 billion for J.P Morgan
Chase. Wells Fargo lags behind with $26 billion in revenues. Each banking company had roughly
around 200,000 employees. Another competitor includes the Commercial Bank of China with
revenues totaling $2.8 billion. Each bank has an average of $2 billion in assets, so not one bank has
more than the other.
The banking industry has the least amount of growth compared to other industries. However,
according to Deloitte (a highly established accounting firm) the industry could grow within the next
10 years if they strategized and added possible advantages such as; sustainable technology, a new
design for service experiences, and building customer relationships. Sustainable technology can be
described as mobile banking, pictured deposits of checks, and several other mobile capabilities.
Artificial intelligence and block chain technology has been thought of as a new design for service
experiences. Block chain technology would allow for all transactions that occurred within the
banking

The United States Banking Industry
The United States banking industry has been a problem ever since the fraud and corruption from the
market crash of '08. There have been two sides arguing what we should do to these banks. Many
people say, We need to split up the big banks into smaller banks. Their argument is that the
smaller banks will be easier to monitor to make sure no fraud is going on and it will cause there to
be more competition in the industry which will lower interest rates. The other side of the argument
where many people also stayed is that the big banks don't need to be split up. They just need a
bailout to get back on their feet and they can sort this mess out. The arguments stand on two
principles one side says the banks are corrupt and need to be disbanded, and the other side's states
that the banks are too big to fail; come ground is difficult for these two but they both want to fix the
economy. The argument is really heated on who know how to fix the economy. The government
backs the too big to fail side of the argument while most Americans side with the splitting up of the
banks side of the argument. The too big to fail argument says Rates can only below if big banks set
the rates there, the smaller banks can't operate at too small of rates (White 36). The bigger the bank
the lower the rates they can afford to offer. In theory, that plan should work, but banks are greedy
and when a bank dominates the field they charge the highest rates they can because they can. In the
textbook

Privacy Issues in the Banking Industry
Introduction
With the improvement of technology continuously growing every day, privacy has become one of
the most important issues in today's society. Privacy refers to one's right to control how your
personal information is collected and used by financial institutions. It is the financial institution's
responsibility to provide security to your personal information. Security refers to the obligation of
the company that collects and uses your information to ensure that your information is safe against
unauthorized uses (Privacy Rights Clearinghouse). For the banking industry, identity theft is a
growing concern for customer privacy. Identity theft can occur anywhere including the internet. The
technology of online banking is ... Show more content on Helpwriting.net ...
The GLB Act, especially, was not designed to protect the consumers alone. Instead, I think it is
designed to protect both the business and consumer world. From a business perspective, it is
important to yield a net proftiprofit. When financial institutions share customer information with
other affiliates, it is with an objective of money–making in mind. Hence to please the customer, the
GLB Act added an opt out option to its regulations for consumers if they do not want their
information to be shared. There is nothing else that a consumer can do to prevent financial
institutions from sharing their information. This loophole within the regulations that do not fully
protect consumer privacy and does not give the consumer total control over how their information is
shared. The ability to protect one's private information is limited. It places the burden on the
consumer to protect their own privacy. And they only have one option, which is to opt out.
With the GLB Act, banks and financial institutions are left on their own to develop an appropriate
security program that is suitable to the business . In the end, there are no standards to decide whether
the security program is suitable enough or not. The GLB Act alone only acts as a guideline for banks
to follow to cover privacy concerns instead of a mandatory rule to

Mobile Banking And Its Impact On The Economy,...
EXECUTIVE SUMMARY
The way we live today is so much influenced by computing technologies. Computers control the
economy, transportation, banking and many other functions. Internet and mobile technologies are
increasingly being adopted and utilized in the banking industry; this has reshaped the consumption
of financial services. Electronic banking is considered a way of delivering banking services through
the internet to the consumer at a reduced cost to the banking industry and improved convenience to
the customer . However there exists a low internet connectivity in the developing countries given the
costs of connection especially in rural areas and yet banking services need to be brought closer to
the population to enhance development . A viable solution here is mobile banking. Mobile banking
is considered as a service that enables users to receive information regarding the status of their
accounts, transfer among bank accounts, to facilitate stock trading and direct payment confirmation
using mobile devices.
So with this in mind, in CFCU we are planning to implement mobile banking technology. The main
objective is to develop mobile application for Android and IOS for the customers to have real time
access to their bank accounts. Customers can access their accounts, Transfer money, Deposit checks,
pay their bills using our feature that allows them to set up monthly recurring payments.
Furthermore, for better visualization, we also plan to present customers with dashboards

Retail Banking Industry
Contents 1. Introduction 2 2. Industry Analysis 3 2.1 Industry Background 3 2.2 PEST (EL) analysis
4 2.2.1 Political 4 2.2.2 Economic 5 2.2.3 Social–Cultural 8 2.2.4 Technological 10 2.2.5
Environmental 11 2.2.6 Legal 11 2.3 Summary of the PESTEL analysis 11 3. Porter's Five Forces on
retail banking industry. 12 3.1 Rivalry among Existing Companies 13 3.2 Entry barrier 14 3.3
Supplier power 16 3.4 Buyer power 17 3.5 Availability of Substitute products 19 3.6 Summary of
the Porter's 5 Forces analysis 20 4. Conclusion 21 5. Method Evaluations and Writing Limitations
22 6. Reference 23
B014351 Xin Li
Msc. Finance and Management 2010
Is UK Retail banking industry still 'charming'?
A ... Show more content on Helpwriting.net ...
UK government had to take the responsibility as a salvation for this huge economic damage.
Therefore in 2008, 'The Banking Bill' was first taken into account by the House of Commons, aim of
which is to protect UK banks from continuously the depositors' safety. (The Banking Bill 2008)
Actions should be taken to change the form of banking system, and firstly came to the retail banks.
The deposit and saving amount have been increasing since 2007 till now, even if there was a little
going up in recent years. Under the policy of banking reform, the UK Government still holds its
basic principal on keeping the inflation rate stable at a certain normal section and tries to build the
confidence of the depositors on the depositing. By last month, April 2011, the inflation reached to
4.5% with the 2.5% increase in average VAT (Bank of England). With all the ups–and–downs to the
retail banking market, hopefully this protection bill would work in the future and what on earth was
acting as a drive to push this industry like this, it worth a PEST analysis.
2.2 PEST (EL) analysis
2.2.1 Political
As financial institutions, retail banks are supervised by the central bank; also known as the bank of
England, which determines the economy of the UK. There are several monetary policies on the retail
banking industry.
First,

Taking a Look at the Banking Industry
Chapter 1
Summary
1.0 Executive summary
1.1 Categories of banking
The banking sector occupies a pivotal position in the global economy. it is useful to understand the
variety of banks. Typically, the banks can be divided into two categories, one is the local banking
and other is the foreign banking.
 local banking
The local banking may includes the Corporate Banking ;Investment Banking ;Private Banking, and
Retail Banking
 foreign banking
The foreign banking consists of Full Banks; Wholesale Banks; Offshore Banks and Merchant
Banks.
1.2 Focus areas of recent changes in the Banking industry
The banking industry has experienced the rapid development during last decade. The development
of banking industry can be seen from the large number of bank mergers and the increasing of
average size of banks and the area over which they operate. However, the banking is passing
through a period of substantial structural change under the combined and inter–related pressures of
eight key areas in banking industry:
 Having a new reality Environment
The external environment has been affect by . there are several market insight attracts the banking .
firstly, the rising of asia market, it has been expected having the massive fund and wealth transfer in
the next decade, also, the generation demographic effects plays an important role in market
external environment such as Women segment on the rise, Young Rich: +40% HNWI are 45 yrs
old or younger, and more use of online social media.


Impact Of The Crisis On The Banking Industry
In 2008 the world economy faced the worst global financial crisis since the great depression of
1930's. The impact of the crisis on the banking industry was critical during this period. From 2007,
bank runs began on several British and American major banking firms, but instead of the classic
bank run it was as described by Gorton, G. and Metrick, A. (2009) 'a run on the shadow banking
system'. This period was characterised with failure of major banks across Europe and the US. This
financial crisis resulted in few takeovers in backing sector and forced governments to rescue the
global financial market. In this essay I will discuss what happened during the financial crisis of
2008–09, why it happened, and what questions researchers have ... Show more content on
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In 2008, losses of these securities were estimated to exceed $500 billion.
A global saving glut is considered as a factor that contributed to the global financial crisis. In early
1990's, developing countries such as China used to borrow capital from developed countries. But
developed countries suffered currency crisis due to low level of foreign exchange holding and it
caused developing countries capital outflow and recession. After the currency crisis, developed
countries started managing international capital flows. These countries increased the saving but
reduced the investment therefore it caused the current account surplus. Countries such as South
Korea and Thailand started holding high volume of foreign currency and it led to global saving glut.
It allowed the US to overinvest and in 2002 the US recorded current account deficit of over $450
billion. A factor contributed to the low interest rate was an influx of Chinese capital into the US.
Bernanke (2005) suggested the global saving glut helped increase in the US currency account deficit
and the relatively low level of long term real interest rates in the world. As a result, global saving
glut caused the credit availability and the US housing boom.
Sub–prime loan is a major factor that led to the global financial crisis. During the housing boom,
mortgage companies sold mortgage

Bank Mergers And Its Effect On The Banking Industry
Bank mergers often occur to diminish costs and increase efficiency across the banking industry. In
Finance 412, we have expressed the importance of regulatory burdens and the stress and challenges
banks face with enforcing these regulations. According to Kersha Cartwright, a bank official that I
spoke with, ProBank (PB), formerly located in Tallahassee, Florida, was under a regulatory order to
raise more capital. Since 2009, regulators have been concerned with banks holding greater capital
buffers and to keep larger reserves of liquid assets to prevent from becoming insolvent. ProBank's
regulatory order precluded it from lending new money within the Tallahassee market place until
more capital was raised. Bremen, Georgia's American ... Show more content on Helpwriting.net ...
ProBank was established September 5th, 2007. Originally beginning with 21 employees, their
personnel peaked in 2009, reaching as many as 30 employees. From March 31st 2013, to March
31st, 2015, their personnel was cut by nearly 50%. On the other hand, ACB had an average of 25–27
employees between March 31st, 2013 and March 31st, 2015. From March 31st, 2015 to June 30th,
2015, which was a month after acquiring ProBank, American Commerce Bank's employee number
increased by 56% to 39 employees. According to Kersha Cartwright, the merger between the two
banks did not involve a lot of layoffs. Another important part of a merger and acquisition, in
addition to layoffs and employment information, is how well the two companies blend in terms of
company culture. Stephen R. Winn, Interim President of ProBank stated that: partnering with a bank
that has a similar culture and commitment to service is very exciting. [He is] looking forward to
expanding [their] ability to serve [their] customers through the strength, resources and expanded
product offerings provided by American Commerce Bank.
Lodorfos and Boateng state in their article The Role of Culture in the Merger and Acquisition
Process that the magnitude of cultural differences can effectively impede a successful
integration...resulting in poor overall performance and cultural heterogeneity creates tensions and
affects financial and managerial

A Report on NatWest Bank and an Analysis of the Banking...
A Report on NatWest Bank and an Analysis of the Banking Industry
1. Introduction
This report focuses on NatWest and the industry in which it operates. The purpose of the report is to
give a concise but accurate view of how NatWest operates as an organisation and the links between
its environment, in this case the banking industry.
Company History ===============
National Westminster Bank came into being in 1968 when National Provincial Bank and
Westminster Bank merged and began trading on 1st January 1970. This allowed the bank to expand
and venture into new services such as credit cards and computer–linked cash dispensers. The 1980's
saw deregulation of the financial markets ... Show more content on Helpwriting.net ...
The £21 billion deal is the largest take–over in the history of British Banking. NatWest is now part
of the second largest financial services group in the UK and Europe and the fifth largest in the world
by market capitalisation.
What will the report tell us?
The report will identify and evaluate the significant problems and issues which NatWest is facing
and the banking industry as a whole. Once these issues are identified it will then be possible to
identify any potential consequences which NatWest is likely to face if they are not addressed, the
use of relevant analytical tools will make this possible. The report will then suggest and analyse
alternative solutions to potential problems by weighing up the advantages and disadvantages of any
proposed solutions.
The findings of the analysis will be critically evaluated in order to achieve the main aim of the
report in the conclusion from which suitable recommendations will be made. These
recommendations will acknowledge all the problems identified in the analysis and evaluation and
advice how they may be dealt with.
2. Evaluation
Industry Analysis =================

The British banking industry has come under extreme scrutiny over recent years and it is likely to
continue during the foreseeable future. The perceived anti–competitive nature is as a result of

Literature Review Of The Banking Industry
CHAPTER 2: LITERATURE REVIEW 2.1 Introduction The banking industry started long time ago
to provide financial services to merchants in Athens, Venice, Genoa, Florence, and other commercial
cities (Conant, 1915). Coins and banknotes were used to facilitate trading and exchanging goods. As
the idea of money movement grew, central banks were developed to act as a third party center of
trust (Rousseau Sylla, 2003). For decades, banks used to work in the same manner using the same
traditional business models as banknotes and paper records. In 1967, the first ATM machine was
introduced (Kumbhar, 2011). The SWIFT foundation was then established in 1973 to secure money
transactions between different banks. Swift messages do not transfer money; they just send PO
(Payment Orders) that must be settled by financial institutions worldwide (Scott Zachariadis,
2014). Recently, new changes took place in the surrounding environment where new digital
products appeared, regulations were mandated, and customer behavior patterns were developed
(Hirst, 2017). Bitcoin was introduced in 2009, though still not used in traditional banks, but it has
emerged a new era of digitizing money and is considered as internet of money (Ali, et al., 2014).
With these rapid changes, the need for strong credit scoring systems increases. Some countries have
strict scoring systems based on customers' historical loans and payments records, while other
countries have less strict systems where people simply get

Banking And Securities Dealings Industry
Investor Confidence NEGATIVE: The last 8 years have been challenging for the Investment
Banking and Securities dealings industry. The industry's role in the mortgage crisis damaged its
brand and dried up once flowing revenue streams. In the process the crisis created an environment
of regulatory scrutiny, consumer skepticism, and investor uncertainty that the industry has battled
for almost a decade. As consumer confidence dropped and uncertainty rose the willingness to invest
decreased resulting in an erosion of corporate profits. As explained by IBISworld, Changes in
corporate profit influence the performance of equities markets because they impact how companies
are valued, which in turn influences trading and business activity. Higher ... Show more content on
Helpwriting.net ...
IPO's for 2016 are trending towards less than 2015 (stastista). Stock Market Performance
POSITIVE: Both damage and recovery are displayed in the performance of stock prices and market
value. In 2008 industry leaders Goldman Sachs stock was reduced to $78 a share from $247 a share
the year before. Shares for the company are currently trading at $170. Bank of America stock
dropped from $51 a share to $7. Shares for the company are now at $16. Both barely survived the
crisis and did so with the aid of government funds under TARP. The stock market overall has
rebounded quite well and this bodes well for the Investment Banking and Securities dealing
industry. In fact, since 2009 the NYSE is up 130%, the SP 182%, the Dow Jones 145%, and the
Nasdaq is a healthy 250%.
Threats
Political
Arguably the most scrutinized industry over the last decade, the Investment Banking and Securities
Dealing industry has yet to shed the impending litigation, fines, and regulations that have dragged
down earning since 2009. As of March 2016, big banks have paid $180 billion dollars in fines
related to the mortgage crisis. The results have sucked capital from major industry players Goldman
Sachs and JP Morgan, while Deutsche Bank is currently in litigation to find out its final fine amount.
Deutsche Bank's fine brings with it not only loss of capital but fears that the bank could fail
resulting in another crisis (CNBC). Economic
Britain's exit from

The Banking Industry and Customer Research
The Banking industry and Customer Research
Discussion
Given the competitive atmosphere in banking and the need to interest and retain clients, banks rely
strongly on client's satisfaction and customer loyalty. This is particularly so given today's slowing
industry growth and tremendous pressure to maintain and hold onto one's business. Traditional
banks also today face competition from online banks that can afford to offer customers attractive
deposit products at low rates and that provide attractive interest rates. Aside from that, traditional
banks face competition, too, from non–banks, such as a Wal–Mart, that open banks within their
stores. For all these reasons and more, the reputation and success of traditional banks directly hinges
on the extent to which they manage to retain their client's services and please him to the extent that
he will refer others to the bank. The better then that the bank knows their individual clients and
factors that they seek from the bank, the better then will the bank succeed in pleasing these clients
and attracting others. Customer research, ipso facto, is a significant part of marketing in terms of
enabling the bank to maintain and enhance its portfolio. Customer research is all the more effective
when it characterizes an open door policy with the bank and when it uses inbound marketing to
reach customers outside the bank. In fact, given that banks have a tough time to differentiate
themselves from one another, they rely heavily on

Banking Industry
Introduction
The banking industry has always been susceptible to economic fluctuations. The subprime
mortgages crisis, that started to be felt in 2007 and is still going on, is not an exception. Although it
had consequences all over the world, the main effects were seen in American financial markets,
followed by the European ones. The top ten banks of the world also suffered the consequences;
these can be seen in the changes occurred among these leading institutions in terms of market
capitalization and also total assets. After several years of believing in free markets, capitalism and
no government intervention, the whole scene has changed. During this period, the governments,
acting together with their respective central banks, assumed ... Show more content on
Helpwriting.net ...
Promoting the safety and soundness of individual banking organizations requires the traditional
skills of bank supervisors, such as expertise in examinations of risk–management practices; the
Federal Reserve has developed such expertise in its long experience supervising banks of all sizes,
including community banks and regional banks. Further discussion on the consequences of the
crisis on banking industry will be presented on the section Analysing the data.
Presenting the data There are several ways of ranking the world leading banking institutions. It is
possible to distinguish at least three different categories: * Market capitalization: is the total dollar
market value of all of a company's outstanding shares. It is calculated by multiplying a company's
shares outstanding by the current market price of one share. It can be used to determine a company's
size. * Tier 1 capital: is one of the two categories into which a bank's capital is divided. It is
considered as the best form of bank capital because it is easy to liquidate and therefore it is less
risky that Tier 2 capital. Under the Basel I Accord, it includes retained earnings and common stock.
According to banking rules, banks must keep a certain amount of Tier 1 capital to protect them
against failing. * Total assets: it is all the property owned by a corporation. It includes current assets,
fixed assets and other assets such as licenses.

Investment Banking And Securities : An Insight Into The...
September |2014 Investment Banking and Securities: An insight into the industry's market structure
and the impact these structural characteristics have on the behaviour and performance of the
industry and firm. David Harris–Burland Word Count : FIMML3 Year Abroad Project Oddo et Cie,
12 boulevard de la Madeleine, Paris CONTENTS SUMMARY INTRODUCTION . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 I – Market Structure Insight . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . .4 1.1 – Market Definition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . 4 1.2 – Market Analysis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 1.4 – Market
Segmentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1.5 – Geography Segmentation. . . . .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.6 – Porter's Five Forces . . . . . . . . . . . . . . . . . . . . . . . . . . . .
. . . . . . . . . . .9 II – Impact on performance and behaviour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
2.1 – Industry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 2.2 – Firm (Oddo et Cie) .
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13 CONCLUSION . . . . . . . . . . . . . . . .

Analysis of Online Banking Industry
According to King, McKay, Marshall, Lee and Viehland (2008) online banking or electronic
banking (e–banking) includes various banking activities conducted via the Internet from home,
business, or on the road opposed to at a physical bank location. This paper shall compare and
contrast both the online and offline retail environment for banking services.
Internet banking offers great opportunities to the financial–services industry, including:
a huge potential customer base
large economies of scale in investment
the possibility for services to be delivered using standardised modular software
easy management of software
a common browser front end
the possibility to be equipped with good security protocols
the easy application ... Show more content on Helpwriting.net ...
The sites must be user friendly and convey a feeling of security.
According to Zakaria (2003) even though Internet banking has been long established, one of the
most important factors that may be slowing its progression is customer's concern for security of
financial transactions over the Internet. In a recent Key Note consumer survey (conducted in 2008)
into attitudes towards electronic banking, 40% of respondents said that they liked to manage their
money using the Internet. The survey found men were slightly more likely than women to use this
channel. 51.3% of respondents postulated that they were concerned about the security aspects of
electronic banking and 25.1% of the sample would not trust an electronic bank with their money
(Source: Key Note Report 2008).
Due to the nature of the online environment it is difficult for banks to build trust and relationships
with their customers. The Internet is extremely impersonal due to its global audience, the bricks and
mortar location of the local branch with a smiling advisor is much more inviting in comparison to a
cold lifeless computer screen. Also the learning process involved in using e–banking can be
daunting, customers must invest their time and effort into learning more to use and navigate their
way around the sites. Internet banking can also be time consuming to set up and registration
numbers and access codes can be misplaced, stolen or forgotten. Although

Chile And The Us Banking Industry
The present working paper is referred to the analysis of some financial benefits that banking
institutions would be receiving as Too Big to Fail (TBTF) banks. The request is whether those
institutions are constantly subsided from governments or it is merely a hypothetical idea. For those
purposes, it is analyzed the Chilean banking industry to disclose the implicit subsidy in the South
American country. In order to answer the posited questions, first it is cited some similarities between
Chile and the US banking industry, and then how it evolved to this point after several financial
crises. Secondly, it is examined potential implicit guaranties of Chile's TBTF banks. In that sense, it
is analyzed the concentration and interconnection in Chile. Then, it is analyzed those expected
financial benefits that flow to the TBTF banks. Specifically, two of the likely financial benefits.
Primarily, the over the counter (OTC) derivatives, and then repurchases agreements in the banking
industry, especially in events of default, insolvency, and bankruptcy. Thirdly and lastly, it is stated
some remedies that I can propose to solve these issues, including the Subsidy Reserve Act, as
adapted for the Chilean banking industry, among others. As a result, policymakers, congressmen,
local and international organizations, and governments would be able to use this work for the
financial and banking reform. At the end, the purpose is bringing some balance between TBTF
banks and small and

Banking Industry in Nigeria
THE BANKING INDUSTRY AND THE NIGERIAN ECONOMY POST–CONSOLIDATION
By B. B. EBONG GROUP MANAGING DIRECTOR/CHIEF EXECUTIVE UNION BANK OF
NIGERIA PLC ABSTRACT Against the backdrop of the role of banks as financial intermediaries
and their function as the engine of growth of the economy, this paper examines the extent to which
the banking industry has helped to stimulate economic activities in Nigeria and what the prognosis
looks like in the post–consolidation era. The paper notes that the banking industry in Nigeria
witnessed a remarkable growth in terms of deposit base, number of branches, total asset and volume
of loans and advances, especially since the de–regulation of the financial services sector in the last
quarter of 1986. However, ... Show more content on Helpwriting.net ...
Furthermore, banks act as a conduit for the transmission of monetary policy. They provide a
veritable platform when it comes to the implementation of monetary, credit, foreign exchange, and
other financial sector policies of the government. Among other things, monetary policy is designed
to influence the cost and availability of loanable funds with a view to promoting non–inflationary
growth. The instruments available to the Central Bank to achieve this include open market
operations (OMO), the cash reserve ratio (CRR), liquidity ratio (LR) and of course, moral suasion.
The capacity of the banking industry to perform these functions effectively is, to a large extent,
determined by the financial health of the individual institutions themselves and soundness and
viability of the industry as a whole. For instance, where the majority of banks are adjudged to be
weak and unhealthy, that will impair the ability of the industry to lubricate economic growth and
vice versa. Against this background, the objective of this presentation is to examine the extent to
which the banking industry has helped to stimulate economic activities in Nigeria and what the
prognosis looks like in the post–consolidation era, come January 2006.
To achieve its objective, this paper is organised into five parts. Following this introduction, we
review the performance of the

Nexity and the Us Banking Industry
Summary
Introduction of Nexity 3
I. External Analysis 3
A. Industry and Demand Analysis 3
B. PEST Analysis 6
II. INTERNAL ANALYSIS 9
A. Resources View Analysis. 9
B. Value chain analysis 10
III. Nexity Financial analysis 12
A. Nexity bank business model and strategies. 12
B. Nexity Financial Analysis. 13
IV. SWOT ANALYSIS 15
V. TOWS ANALYSIS 16
Conclusion 17
Introduction of Nexity
Nexity is an online bank, which was initially called the People State of Grand and it was opened in
February 2000. Its headquarters are located in Birmingham, Alabama, USA. Currently, David Long
is the President of Nexity and Greg Lee the CEO. The turnover represented an amount of ... Show
more content on Helpwriting.net ...
Clients are more and more oriented to the more rentable channels like internet and ATMs. Virtual

banks consequently deliver a lot of services but only through internet that allow to reduce costs in
occupancy and salaries in order to offer better rates of interest (to 3 times better than averages).
Virtual low–costs positioned banks compete against other virtual banks with good customer service,
in–house costumer data and service center operations, strong management teams, a good mix of
attractively priced products, and low marketing costs. It's a price competition which includes lower
margins directly.
What about the entry barriers with potential entrants? It is a low threat. The largest barrier to entry is
the expenses in founding a bank: a new bank needs to raise 8–12 million to begin operations. But
start–up costs for virtual banks are much less expensive than for traditional banks: virtual banks
could begin operations for millions less than traditional banks (no offices, etc.) , even though they'll
have to invest a lot in marketing and advertising budgets in order to attract depositors at the start–up
time. The second barrier is loyalty to older, larger, and more established brand–name banks. Here
we can talk about a network effect. And third, an existing bank holding company provides
investments and backing for the new bank by spinning off a separate banking entity.
Concerning the substitutes, the only ones

Lack of Regulation in Banking Industry
What case can be made that it was the lack of regulation of the banking sector that led to the
financial crisis of 2008–9? What are the new regulatory structures that are being proposed in the US
and UK? The preconditions of the 2008–9 crisis were high unemployment, high growth which was
stimulated partially by foreign investment caused by imbalance of current accounts on the
international arena (ie. Huge debt of US and the UK and surplus of China, Korea, Japan). Large part
of the problem was caused by low inflation – in healthy economy house prices oscilate around the
inflation rate. In this recession prices were raising faster than inflation. Finally, interest rates which
were kept low after the dot com bubble (2004) in order to ... Show more content on Helpwriting.net
...
The level of defauls in the sub–prime market was over 10% whilst the prime market was around 2%.
The price decrease in real estate lead to banks not being able even to recover the amount they
invested. When the speculative subprime market went into crisis it only began much bigger
recession. Behind the sub–prime there was another crisis – the financial innovation products: CDO
's, CDS 's, derivatives, futures market, which were directly interlocked with sub–prime loans.
Creation of a secondary «shadow market» with no transparency and lack of government regulation.
Banks were continuiously and artificially creating enormous amount of money. Derivatives which
are essentially just bets (on virtually anything: price of commodity, exchange rate, inflation,
currency exchange, etc.) have become a huge market worth over $700 trillion. The problem with
them is that there is no physical value behind them and if things go wrong one have to face loss of
all the money that have been invested. Shadow banking system has developed further based on the
innovation and creation of new over–the–counter financial solutions. The illegal practices were
allowed to flourish. It is known now for example that Credit Default Swaps even though they are a
type of insurance, were sold as derivatives. Credit Default Swap is the financial solution of sprading
the risk of defaulting on repayment of the loan. It is an agreement than one side gets paid for

Consumer Behaviour Towards the Islamic Banking – “Customer...
1.0 INTRODUCTION
In this current era, businesses play the most important role in developing a country's reputation. It is
because a nation's wealth is determined by concerning on certain aspects as one of it is the
economical factor. As far as we know, businesses are the main sectors of a nation where it decides
the economical status of a nation.
Apart from that, banking operations are also one of the factors which contribute to the economical
growth of a country. The main core business of the banking corporation is being a financial
institution and a financial intermediary that accepts deposits and channels those deposits into
lending activities, either directly or through capital markets. Moreover, a bank also connects the
customers ... Show more content on Helpwriting.net ...
Syariah prohibits the fixed or floating payment or acceptance of specific interest or fees (known as
Riba or usury) for loans of money. The word Riba means excess, increase or addition, which
according to Syariah terminology, implies any excess compensation without due consideration
(consideration does not include time value of money). However, these principles may have been
applied to historical Islamic economies and in the late 20th century that a number of Islamic banks
were formed to apply these principles to private or semi–private commercial institutions within the
Muslim community.
In early Islamic banking, a number of economic concepts and techniques were applied, including
bills of exchange, partnership (mufawada) such as limited partnerships (mudaraba), and forms of
capital (al–mal), capital accumulation (nama al–mal), cheques, promissory notes, trusts,
transactional accounts, loaning, ledgers and assignments. Organizational enterprises independent
from the state also existed in the medieval Islamic world, while the agency institution was also
introduced during that time. Many of these early capitalist concepts were adopted and further
advanced in medieval Europe from the 13th century onwards.
Besides that, Islamic Banking is growing at a rate of 10–15% per year in this modern era with the
signs of consistent future growth. Islamic banks have more than 300 institutions spread over 51
countries, including the United States

An Analysis Of Banking Chatbots In The Banking Industry
. This is possible when this algorithm ingests millions of data poits from existing information. An
Artificial Intelligent company in San Fransisco called Sentient technology, running a hedge fund,
has developed a machine learning algorithm that can get this done. Also, Numerai, which is another
hedge fund, is using Artificia iIntelligence to make trending decisions. Banking Chatbots: Machine
learning algorithm and natural languauge process are very important machineries to ensure a
conversational and personalized experience to customers across board.The AI chatbots have played
significant roles in advancing the course of the banking industry . One way the AI chatbot is
improving the banking sector is the way it helps user manage their ... Show more content on
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The hman staff will have more time to engage in more challenging and important tasks while
automation of tasks related to screening of curriculum vitae, among others will be handled by
Artificial Intelligence. New Employee Onboarding: Onboarding of new employees entails
introducing them to the culture, processes and polices of the company. The AI's Virtual Assistant can
provide answers to those areas of questions. The Issues of Artificia Intelligence The speed at which
Artificia Intelligence is growing and developing is very interesting and at the sam time , a source of
concern. The school of thought of some researchers, scientists, and developers with respect to this
pace of development is that Artificial Intelligence could grow to the extent that regulation or the
control of its activities may be very difficult to achieve. Humans now seem to be threatened that the
degree of intelligence intoduced into these machines may not be worth the while in the nearest
future. The Threat To Safety: It is believed in some quarters that self–improving Artificial Intelligent
Systems can evolve beyond the expectations of hmans. If this happens,it will be very difficult to
stop them from achieving their gial ,which could lead to unintended consequenses. Concern About
Human Privacy:

Job Satisfaction And The Banking Industry
Job Satisfaction in the Banking Industry 1. Research design Cross–sectional design aimed at finding
out the level of frequency of specific subject matter, such as job opportunities and its satisfaction in
a defined number of population at a specific time period. (Cress–sectional surveys, 2015) For
example, by carrying out cross–sectional research we can find out what is the level of worker's
satisfaction, dissatisfaction, stress and burnout in their designated role. Advantages of cross–
sectional design include: A single research can find out various outcome variables and relevant
information. On the basis of these variable and information, the level of job satisfaction in the
banking industry can easily be classified. It is cheap to perform and does not take long time. To
perform the research only 15,000 employees have been chosen out of 69,000, which roughly
denotes 21% of the whole employees. Multiple variables of data can be captured at a time as
participants are required to provide detail information such as name, gender, address etc. while
doing the survey. Captured data can be used for various other research. Through this particular
research it can be find out those other jobs which are high in demand too. After comprehensive
checking, analysing and filtering the research regarding job satisfaction in banking industry, these
findings can be used as theory or step for further depth research study. Disadvantages of cross–
sectional design include:

Regulation Of The Us Banking Industry
Final Exam
Jennifer Ngo
Bus 171A – Xu
December 11, 2015
1) Regulation of the US banking industry; Changes in the industry since the recent recession
–Banks can include commercial banks, savings and loans, and credit unions. Everyday banks are
used to make payments, deposits, withdraw, or talk to bankers about options. Regulations are highly
important in the banking industry, protecting customers and economically. Banks gain funds by
retained earnings, equity securities, savings, loans, and charging interest rates.
There are number of banking regulations, the 1933 the FDIC set an insurance on deposits of
$250,000 or more due to previous bank failures. This means that deposits are safe and if a bank does
fail, the money ... Show more content on Helpwriting.net ...
Any financial institution would consists of financial products, loans, or investment advice and
insurance. With this institution, there is data regarding bank information like your account and
private financial information. Banks and other institutions were required to maintain confidentiality
and not use that to sell off any personal information, nor share it.
During the 2008 panic and recessions, many worried that this would soon happen again if there
wasn't additional regulations implemented in preventing another crisis. In 2010, according to
Harvard Law, he Dodd–Act was reformers, improving customer protection, reduce possible and
future crisis, and end taxpayer bailouts. Another act reformed was Basel, requiring banks to have
more sustained capital and increasing bank liquidity reserves. Banks are probably now stronger,
healthier now than ever. It is much safer however still risks comes, but have immensely improved in
the last decade.
2) Actively managed funds vs. Passive funds; whether fund manager characteristics matter to fund
performance
–Actively managed funds are managed by experts who choose certain stocks for you, with this
there are fees as they are managing for you. According to CNN Money, fees can range from 0.6% to
1%, and with hiring these experts many would assume they would do better and outperform the
market. Assuming that these

A Report On The Australian Banking Industry
a.
The Australian banking industry resembles an oligopoly with a few players playing a key part. This
is evident from the share of top 5 banks in total housing loans standing at almost 73%, and it has
risen over time from 60%. This shows that loans are more concentrated with top 5 banks now.
The global financial crisis has led to a more concentrated market with lesser competition , lesser
number of banks with housing loans and a consequent increase in share of total housing loans with
the top 5 banks mentioned in the article.
Experts point out that, 'The pricing power of the four major banks reflects the strength of their
brands and their dominant market positions. The big banks charge more for loans and less for
deposits than smaller banks, hence their average interest margin is 2.2 per cent, compared with the
1.8 per cent margin of the regional banks.'
More evidence comes from a PWC report that states that' concentration levels have increased since
the onset of GFC'. The rise in HHI is proof of rising oligopolistic tendencies in this sector after
2008. b. A cartel is an example of collusive oligopoly– OPEC is a real life example. collusion will
imply that all firms operate as a monopoly, leading to a price of Po and quantity Qo as shown. This
is found where MR= MC. Firms make abnormal profits that are sustainable in long run.
As compared to perfect competition Qc Qo and price is lower at Pc.
Competition reduces the deadweight loss or loss of economic

The Service For The Banking Industry
The Critical Role of Service Employees in the Service Triangle for the Banking Industry
Wesley Tobola
Sam Houston State University
Abstract
The purpose of this research paper is to examine the service marketing triangle and how it relates to
the role of service employees in banks and financial institutions. Using academic journals and
articles, this paper addresses the different aspects of the service triangle, including external
marketing, internal marketing, and interactive marketing and the significance of adapting this
strategy for bank service employees. By using this strategic framework, bank management will be
able to monitor and understand the service employee's role in the overall success of the bank. ...
Show more content on Helpwriting.net ...
In order for the service employee to deliver on the customer's expectations, the company (or
management) must provide the necessary resources to fulfill the duties of the job. The success of the
firm is also supported by the internal customers, also known as employees, and the satisfaction of
these employees can influence the service encounters with external customers (Gremler, Bitner
Evans, 1994). It is imperative that management of the company delivers to the expectations of the
employees in order to fulfill business goals and objectives. Once the service employee and
management of the company come together to provide the service, the customer decides if delivery
meets their expectations by either continuing business with the company or spreading the word
about the company. This three–sided relationship is how the service marketing triangle is formed.
The triangle is a visual representation of how the customers, employees, and company work together
to build deeper customer relationships. In a highly competitive environment, such as the banking
industry, it is very important to ensure that customers' needs and wants are being fulfilled and that
the customer is satisfied overall. The banking industry provides many different options for
customers with the same types of products. The level of satisfaction perceived by the customer can
affect the overall impression of the organization based on the employee's service

Erp for Banking Industry
Short Communications ERP FOR BANKING INDUSTRY Subodh Kesharwani Enterprise Resource
Planning application software is appropriate for organizations in all economic sectors including
banking industry. This wide applicability is largely possible as ERP offers considerable flexibility to
customize the software by tailoring it to the individual organizational needs. In this short review
paper, it is attempted to enumerate potential and prospects of ERP system in the banking industry
which is generally done after its system integration with other IT and web–enabled banking systems.
Downloaded From IP – 115.248.73.67 on dated 30–Nov–2010 Members Copy, Not for Commercial
Sale www.IndianJournals.com INTRODUCTION Banking broadly ... Show more content on
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It also needs to provide a statement of account with a reasonable time and a stateManagement
Change, Volume 9, Number 2 (2005) © 2005 Institute for Integrated Learning in Management. All
Rights Reserved. 110 ERP For Banking Industry ment of the balance on request. Banks are
supposed to honour their cheque upto the credit balance or overdraft limit, provided they are in
order and there is no stop (Lipscombe Pond, 2005). As the name suggests, ERP systems utilize a
companywide framework that links all process driven information systems together into one large
integrated system. Information determines the speed and efficiency with which customers' orders are
processed and progressed as a vital link in the overall efficiency of a nationwide banking system.
ERP is basically an integrated system that links individual functions and coordinates information
flows to achieve overall organizational efficiency including customer satisfaction. Downloaded
From IP – 115.248.73.67 on dated 30–Nov–2010 Members Copy, Not for Commercial Sale
www.IndianJournals.com In earlier days, large volume of data was stored centrally on mainframes
but with the advent and growing popularity of PCs, local area networks, and client server
technologies becoming the norm, a new requirement emerged whereby data was stored on desktop
computers instead of mainframes. However, this transition also posed several problems. For
instance, many different systems that were developed

The United Kingdom Banking Industry
The United Kingdom banking industry, in the seventies and eighties, was a competitive and fairly
unregulated market. These two factors in most industries implies that there is room for companies to
grow. However, the market of personal banking was saturated – all customers that needed personal
banking already belonged to a bank. The Big Four clearing British banks – Lloys, Midland,
Barkleys, and National Westminster – dominated the retail banking industry. In this industry, where
the players joke that, people are more likely to switch partners than banks, entry into this market
would be very difficult. Only 1 in 30 people switched banks every year. It would take a superb value
proposition and business model to acquire customers from other banks. Prior to the seventies, the
UK banking industry was not very competative. The Big Four flooded the market until the point of
saturation. Then, in the late seventies, the Bank of England allowed banks to offer a more full range
of services, including: share dealing and financial advisement. Furthermore, The Banking Act of
1979 allowed building societies to offer personal banking services, including check deposit accounts
and unsecured loans. This act dismantled the interest rate cartel in the UK, removing at least one
barrier to entry from the banking and mortgage industry. Now, the Big Four was pitted against the
building societies. Coupled with these legislative changes was a decrease in regulation of the
banking industry. All

Marketing In The Banking Industry

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