Caroline R A CV

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Caroline R A CV

  1. 1. Caroline R.A. Quality Assurance Manager and Agile ScrumMaster Qualified Management Systems Auditor for ISO 9001, Certified Scrum Master Resume: http://in.linkedin.com/in/caroliner Email: caroline.r@rediffmail.com
  2. 2. Caroline R.A, The Synopsis Eleven years of IT experience in Quality and Project Professional Highlights Management, Agile/Scrum. Managed a team of engineers, Quality Manager since 2001 designers, content writers, process owners and internal Agile Coach since 2009 Project Manager since 2003 auditors, collaborated with cross functional teams such as Analyst/Quality Tester since product management, project management, customer 2000 support, design, and sales and marketing. Responsibilities in areas like Project, People and Performance Professional Employment Management; and Management Representative (ISO), iGlamr.com ScrumMaster, Coach and Mentor (Agile). Fluxotic Entertainment CarCherish.com Experience extends over areas like IT (Software, Web, People Interactive (I) Pvt. Ltd. (Shaadi.com, Makaan.com) Content), Publishing, and exposure to Business Service LearningMate Content Management. Initiatives taken to launch ISO and Solutions (earlier part of Agile/Scrum, including adoption and coaching Educom Datamatics) Wrox India Pvt. Ltd. (now Significant years spent in the field of Quality and Project Wiley Publications) Management. Currently, Free Lance Quality Consultant ContentScape India Pvt. Ltd. and Agile Coach. (now Integreon Pvt. Ltd.) Netesoft India Ltd. Lineage Trade
  3. 3. Caroline R.A, The Profile Worked closely with the product management team on Top three qualities: product strategy, backlog and roadmap. With senior management on planning and implementing initiatives Positive thinker, analyser, good inter-personnel and such as ISO, Truste Certifications, Agile/Scrum and Tools communication skills. Standardisation. Also actively helped improve quality of products as well as quality of support. Overseeing A listener, unbiased, leads by implementation of best practices while adopting example. Supportive and Agile/Scrum, as a certified Scrum Master. open minded. Initiatives include, knowledge Years of experience in working on Business Operating transfer and sharing. Systems and Management Techniques. This involved Emphasis on constant customer business, industry, competition and core improvement, quality as a competencies. A strong understanding of roles and development function. Focus on communication and functions across various departments in a business. service.
  4. 4. Resolved issues and improved quality by educating & coaching. Increased efficiency through automation and aligning Performance Objectives with Organizational Goals. Minimized remuneration disparity with performance management. Received appreciation from management for team’s valuable quality contribution to new innovative product offering Caroline R.A, The Responsibility Developed and maintained the organisation’s quality Balanced productivity by systems to provide optimum defect-free service and meet maintaining employee marketplace needs. Mentored the Quality Assurance morale. team, and provided strategic direction on quality Resolved issues and improved requirements, implementation and monitoring. quality by educating and coaching. Spearheaded and documented consistent processes and best practices. Facilitated continuous improvement and Increased efficiency through process management culture to meet organisation’s automation and alignment profitability and performance objectives. Used Meeting performance measurements to gauge effectiveness of processes and objectives with organisational goals. conformance to standards. Minimised remuneration Provided senior management with an independent disparity with performance assessment of performance from a customer and a field management. perspective through audits on progress and result. Tracked and researched customer complaints and problems to identify process, training and product needs. Maintained a focus on customer satisfaction and performance quality.
  5. 5. Resolved issues and improved quality by educating & coaching. Increased efficiency through automation and aligning Performance Objectives with Organizational Goals. Minimized remuneration disparity with performance management. Received appreciation from management for team’s valuable quality contribution to new innovative product offering Caroline R.A, The Responsibility (contd.) Interface for all internal or external initiatives. Support Received appreciation from business development and sales, on sales proposals. management for team’s Custodian of the Business Operating System Document contribution to new innovative product offering and associated processes. Provide specialist advice and support on quality issues to the executive team and senior Planned, hired, coached managers. resources; appraised, mentored and retained employees. Responsible for leading five Scrum teams. As a ScrumMaster, was responsible for removing any impediments to help delivery teams meet their sprint commitments. Thus helping drive best practices using the Agile methodology. Managed various product and maintenance releases with upto 20 employees in the QA team and around 50+ employees across five teams. This involved collaboration among teams of product management, development, usability, QA/testing, customer support, pre-sales.
  6. 6. Resolved issues and improved quality by educating & coaching. Increased efficiency through automation and aligning Performance Objectives with Organizational Goals. Minimized remuneration disparity with performance management. Received appreciation from management for team’s valuable quality contribution to new innovative product offering Caroline R.A, The Takeaway Candidate for: Current location: Mumbai, India • Quality Manager • ScrumMaster/ScrumCoach Willingness to relocate: • Project Manager No Contact: Credentials: caroline_r@rediffmail.com • Certified Software Quality Analyst (CSQA)- Appeared Online profile: • Certified Lead Auditor for ISO 9001:2000 http://in.linkedin.com/in/caro • Certified Internal Auditor for ISO 9001:2000 liner • Certified ScrumMaster • Degree in Bachelor of Arts. University of Mumbai (Sophia College) • Diploma in Software Engineering (NIIT, Mumbai) • I.C.S.E. Delhi Board (Jamnabai Narsee School)

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