How do you keep employees engaged so they stay productive, remain loyal to your business and deliver a great customer experience.

1. HOW TO CREATE AND MAINTAIN A
POSITIVE CULTURE

2. 3 Ingredients
1. Getting the basics right
2. Tuning In
3. Pride

3. THE BASICS

4. Purpose
• Why?
• What’s important
• My contribution
• Making an impact

5. Expectations
• What good looks like
• Consistency
• Measurement

6. Tools for the job
• Systems
• Metrics
• Teamwork
• What’s not working

7. Common Courtesies
• Care
• Good morning
• Commitments
• The last thing

8. First impressions
• Culture, values, philosophy
• Purpose
• Expectations
• Making an impact

9. 2. TUNE IN

10. • Observe & Listen
• Be approachable
• Out of character
Tune In

11. Guide and support
• Feedback
• Coach & encourage
• Systems & resources
• Demonstrate trust

12. 1
2
3
4
CREATING CONSCIOUS INCOMPETENCE

13. Unconsciously
Incompetent
Consciously
Incompetent
Consciously
Competent
Unconsciously
Competent

14. THE SKILL WILL MATRIX

15. W I L L
SKILL

16. Development
• Strengths v fixing faults
• Stretch v stagnate
• Opportunities
• Set challenges

17. Spice things up
• Variety
• Senses
• Inner child

18. 3. PRIDE

19. Respect
• Courtesy
• Integrity
• Care

20. Trust
• Play to strengths
• Empower
• Flexibility
• Same rules

21. Recognition
• Thank you
• Opinion
• Feedback
• Awards

22. Celebrate
• Acknowledge
• Bigger picture
• Personal achievements

23. 3 Ingredients
1. Getting the basics right
2. Tuning In
3. Pride

24. If you only do one thing
Share these principles with your managers
and identify one action you can start doing
today to contribute to a positive culture

25. “Show you care” booklet
www.naturallyloyal.com/SYC
For more help & ideas…
eBook “7 mistakes of employee engagement”
https://www.naturallyloyal.com/ee
 caroline@naturallyloyal.com