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7/23/2013 www.carehrm.com 1
7/23/2013 www.carehrm.com 2
7/23/2013 www.carehrm.com 3
The challenges
More than 50% of sales people are not achieving
their sales quotas.
At least 90% of sales opportunities don’t close as
forecasted.
More than 75% of product launches fail to meet
initial expectations.
52% sales professionals agree they don’t identify
and reach key decision makers in the sales.
67% sales leaders agree that buyers are finding it
increasingly difficult to differentiate the value of
the products and services they purchases.
Only 37% sales leaders believes their organizations
currently capture accurate and comprehensive
customer data.
Most B-to-B sales organizations claim to have a
consultative sales approach; however 75% of sales
presentations are basically product pitches.
25% of sales and marketing and sales resources are
routinely wasted.
70 to 80% of leads generated by marketing are never
followed up.
Only 29% of a salesperson’s time is actually spent
selling.
80 % of sales support experts are regularly
used inappropriately.
75% of solutions selling initiatives are failed
generate any ROI.
65% of companies are spending more on pre
sales support than they had previously.
75% or sales and marketing people are unable
to consistently and accurately articulate their
value prepositions.
80 to 90% of sales people do not understand
what the roles or the key business issues are
of the people they are calling on.
75% to 85% of companies today take an inside-
out. “here is my product or service look at all
the neat things it has. Now let’s see if you need
it” approach to selling rather than an Outside In:
“ let me understand your business and your
specific issues and needs, so we can both
figure out whether or not my company can
help”, approach to selling.
85% of “C” level executives felt that
their marketing and sales
organizations did not adequately
understand the implications of their
customer’s business challenges and
the specific values that their products
and services provided to all the
different stakeholders they sell to.
According to a 2002 study my McKinsey & Co. 75%
of the companies that attempt to implement a
solution- selling methodology fail to return the cost
of their investment! The main reason given was that
most sales training companies assumed their
clients’ sales and marketing people fully understood
both their customers and stakeholders’ business
issues and problems. Without an in-depth
understanding of the customer and stakeholders
needs, it is virtually impossible to sell solutions.
Climb the relationship pyramid
People who value a
relationship with me.
People who respect me.
People who are friendly with
me.
People who like me.
People who know me by
name.
People who don’t know me by
name.
Where you want
To be with key
Business contacts
7/23/2013 www.carehrm.com 12
The circle of attraction
CUSTOMER
SALES PERSON
SHARE HOLDERS
C
SALES SHARE
IS ABOUT HOW TO BUILD POSITIVE,
PRODUCTIVE BUSINESS RELATIONSHIPS
7/23/2013 www.carehrm.com 13
CUSTOMER
HUMOUR
SHARE
HOLDERS
ATTITUDE
SALES
PERSON
ACTION
THE POWER
OF LOVE
7/23/2013 www.carehrm.com 14
51%
• ENTHUSIASM
25%
• EMPATHY & UNDERSTANDING
10%
• MANNERS AND CHARM
7%
• FUN
7%
• PRODUCT KNOWLEDGE
7/23/2013 www.carehrm.com 15
What?
7/23/2013 www.carehrm.com 16
VALUE CREATION
JOB
•CREATES
•MOTIVATION
CAREER
CALLING
• CREATES
•LOYALTY
•CREATES
•INSPIRATION
SALES PERSON
7/23/2013 www.carehrm.com 17
Value creation selling
SURVIVAL
• Creates
•Satisfaction
SUCCESS
TRANSFOR
MATION
• Creates
•Commitment
• Creates
•Evangelism
Customer
7/23/2013 www.carehrm.com 18
Value creation selling
SURVIVAL
• Creates
•Trust
SUCCESS
TRANSFOR
MATION
• Creates
•Confidence
• Creates
•Ownership
Share holders
7/23/2013 www.carehrm.com 19
Know who you are
Believe you can be better
Make sure you’re credible
Be unique
Build a high degree of trust
Focus on serving
Think like GM or CEO
POWER OF
REPUTATION
INVEST IN
YOUR IDENTITY
ACTION
7/23/2013 www.carehrm.com 21
Opening the relationships
Commit to relational banking
Deepen your relationships
Reach out & everybody
Cover all the bases
Team up to win
Collaborative partnering
POWER OF
RELATIONSHIP
CONVERT CLIENTS
INTO COLLABORATIVE
PARTNERS
HUMOR
7/23/2013 www.carehrm.com 22
Positive
Creative
Affability
Conceptualizing problems
and solutions
Leadership
Tenacity
Business acumen
POWER OF
REAL PASSION
ENTER THE
SUPERCHARGED SELLING
STATE
ATTITUDE
7/23/2013 www.carehrm.com 23
REASULT
ACTION
HUMOUR
ATTITUDE
7/23/2013 www.carehrm.com 24
Leadership Differentiation
Creativity
Love
Customer
Share
holders
Sales
person
Mind of a marketer Heart to a seller
The spirit of
the Business
Good
To
GREAT
Customer
Share
holders
Sales
person
THE 8 RULES OF ATTRACTION FOR
BECOMING
All the rules of attraction for becoming the
NEW SALES PROFESSIONAL
means:
Sales with love
Sales with love

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Sales with love

  • 4. The challenges More than 50% of sales people are not achieving their sales quotas. At least 90% of sales opportunities don’t close as forecasted. More than 75% of product launches fail to meet initial expectations. 52% sales professionals agree they don’t identify and reach key decision makers in the sales. 67% sales leaders agree that buyers are finding it increasingly difficult to differentiate the value of the products and services they purchases.
  • 5. Only 37% sales leaders believes their organizations currently capture accurate and comprehensive customer data. Most B-to-B sales organizations claim to have a consultative sales approach; however 75% of sales presentations are basically product pitches. 25% of sales and marketing and sales resources are routinely wasted. 70 to 80% of leads generated by marketing are never followed up. Only 29% of a salesperson’s time is actually spent selling.
  • 6. 80 % of sales support experts are regularly used inappropriately. 75% of solutions selling initiatives are failed generate any ROI. 65% of companies are spending more on pre sales support than they had previously. 75% or sales and marketing people are unable to consistently and accurately articulate their value prepositions. 80 to 90% of sales people do not understand what the roles or the key business issues are of the people they are calling on.
  • 7. 75% to 85% of companies today take an inside- out. “here is my product or service look at all the neat things it has. Now let’s see if you need it” approach to selling rather than an Outside In: “ let me understand your business and your specific issues and needs, so we can both figure out whether or not my company can help”, approach to selling.
  • 8. 85% of “C” level executives felt that their marketing and sales organizations did not adequately understand the implications of their customer’s business challenges and the specific values that their products and services provided to all the different stakeholders they sell to.
  • 9. According to a 2002 study my McKinsey & Co. 75% of the companies that attempt to implement a solution- selling methodology fail to return the cost of their investment! The main reason given was that most sales training companies assumed their clients’ sales and marketing people fully understood both their customers and stakeholders’ business issues and problems. Without an in-depth understanding of the customer and stakeholders needs, it is virtually impossible to sell solutions.
  • 10.
  • 11.
  • 12. Climb the relationship pyramid People who value a relationship with me. People who respect me. People who are friendly with me. People who like me. People who know me by name. People who don’t know me by name. Where you want To be with key Business contacts 7/23/2013 www.carehrm.com 12
  • 13. The circle of attraction CUSTOMER SALES PERSON SHARE HOLDERS C SALES SHARE IS ABOUT HOW TO BUILD POSITIVE, PRODUCTIVE BUSINESS RELATIONSHIPS 7/23/2013 www.carehrm.com 13
  • 15. 51% • ENTHUSIASM 25% • EMPATHY & UNDERSTANDING 10% • MANNERS AND CHARM 7% • FUN 7% • PRODUCT KNOWLEDGE 7/23/2013 www.carehrm.com 15
  • 18. Value creation selling SURVIVAL • Creates •Satisfaction SUCCESS TRANSFOR MATION • Creates •Commitment • Creates •Evangelism Customer 7/23/2013 www.carehrm.com 18
  • 19. Value creation selling SURVIVAL • Creates •Trust SUCCESS TRANSFOR MATION • Creates •Confidence • Creates •Ownership Share holders 7/23/2013 www.carehrm.com 19
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  • 21. Know who you are Believe you can be better Make sure you’re credible Be unique Build a high degree of trust Focus on serving Think like GM or CEO POWER OF REPUTATION INVEST IN YOUR IDENTITY ACTION 7/23/2013 www.carehrm.com 21
  • 22. Opening the relationships Commit to relational banking Deepen your relationships Reach out & everybody Cover all the bases Team up to win Collaborative partnering POWER OF RELATIONSHIP CONVERT CLIENTS INTO COLLABORATIVE PARTNERS HUMOR 7/23/2013 www.carehrm.com 22
  • 23. Positive Creative Affability Conceptualizing problems and solutions Leadership Tenacity Business acumen POWER OF REAL PASSION ENTER THE SUPERCHARGED SELLING STATE ATTITUDE 7/23/2013 www.carehrm.com 23
  • 26. Mind of a marketer Heart to a seller The spirit of the Business Good To GREAT Customer Share holders Sales person
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  • 28. THE 8 RULES OF ATTRACTION FOR BECOMING
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  • 37. All the rules of attraction for becoming the NEW SALES PROFESSIONAL means: