AI & Robotic Process Automation (RPA) to Digitally Transform Your Environment
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This presentation will help you understand how to think about emerging technologies for your Business. You receive context and a simple framework for how to think about RPA as an enabler to transform your customer experience and business operations.
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AI & Robotic Process Automation (RPA) to Digitally Transform Your Environment
- 1. CONFIDENTIAL Demystifying Robotic Process Automation (RPA) Digital Transformation for the Enterprise
- 2. WE’RE A DIGITAL TRANSFORMATION AND TECHNOLOGY CONSULTING FIRM ENTERPRISE TECHNOLOGY | DIGITAL SERVICES | PRODUCT INNOVATION
- 3. Digital Transformation Across the EnterpriseEnterprise Technology Digital Innovation Product Development Advisory & Assessments HR Technology Business Intelligence Content & Collaboration SharePoint Solutions Digital Strategy Digital Assessment UX Prototyping Intelligent Automation Product Strategy Product Design & Experience Agile Product Development Mobile Development Managed Services – Global Delivery Customer Care SLA Support & QA Application Management Digital Transformation for the Enterprise
- 4. Agenda 1. Emerging Tech and Industry 4.0 2. What is RPA? 3. Demonstration & Examples 4. What’s on the horizon? 5. Q&A
- 5. Entrepreneurs Passionate about Business, Technology and the Customer Experience Business and technology entrepreneur Technology strategy and technology leadership Solution architecture and solution development Business advisor and board member • Go-to-market & strategy executive • Product strategy / product management • Innovation and growth strategy development • Strategic planning and roadmap development • Channel and relationship development Chad Osgood – Premier Logic CEO Loren Eckart– Premier Logic CRO
- 6. 6 INDUSTRY 2.0 Mass Production Electrical power and assembly lines. INDUSTRY 1.0 The Industrial Revolution Mechanization, water and steam power. INDUSTRY 3.0 Computerization Automation and digitalization. Internet and online. INDUSTRY 4.0 Digital Transformation The digital economy, IoT, cyber and AI. Advanced robotics and automation. FUTUREHISTORY Enabling Industry 4.0 – where RPA fits
- 7. AI and RPA Spectrum • Traditional systems integration with limited automation through the use of readily available APIs or custom integrations Integration • Automation through the use of tools such as robotic process automation (RPA), workflow orchestration or rapid application development tools with some degree of automation capability Automation • Artificially intelligent solutions, including cognitive capabilities, pattern recognition, language processing Intelligence
- 8. WHAT IS RPA?
- 9. Robotic process automation (RPA) is a tool that creates a digital workforce to enable transformation of the backoffice
- 10. • They’re digital employees • Takes the robot out of the human • Does what humans can do, but arguably shouldn’t • Frees up humans to do what only they can do RPA is a digital workforce
- 11. Mainframe ERP SaaSTechnologyCustom Customers Sales MarketingProcessProducts Rapidly Changing Business Processes to Compete Multiple, disparate IT Systems can’t evolve at the speed of business People Humans are used to fill the gap between systems and process Why a Digital Workforce? Technical Debt Organizational Debt
- 12. Human WorkforceDigital Workforce Your digital workforce complements and enables your human workforce Customers Sales MarketingProcessProducts Rapidly Changing Business Processes to Compete Mainframe ERP SaaSTechnologyCustom Multiple, disparate IT Systems can’t evolve at the speed of business
- 13. • What your customer experiences • What your brand represents • Where disruption occurs • Where startups compete • Where your costs are • Where legacy lives • What prevents you from moving faster • Operations • Finance • Business process management • IT • Technical debt Disruption Transformation Customer Everything Else Enables back office transformation
- 14. Screen Scraping Configuration & Scripting BPA & Workflow Automation Packaged APIs and Bots Enterprise Robotic Process Automation A tool that has evolved over the past 15 years
- 15. The spectrum of RPA tools SDK / App kits • Assists in IT with more turnkey automation solutions Robotic Desktop Automation (RDA) • Tactical screen- level automations • Runs on desktops Robotic Process Automation (RPA) • Governance • Scalability • Reusability • Unattended execution Technology Business
- 16. Humans Robots • Works 8 hours a day • 60% productive on average • Makes mistakes • Don’t multi-task well • Works 24 hours a day • 100% productive • Doesn’t make mistakes • No breaks, no PTO • Handles general tasks very well VS How to think about RPA
- 17. 4 x the processing speed Working 24 / 7 / 365 100% accuracy: no human errors, no rework Fully audit-able and compliant A robot costs 15-20 % of human Does the work of 3-10 FTEs Cost reductions from 35-80% Cheaper Faster Better Core Benefits
- 18. RPA DEMONSTRATION • No-code platform • Non-disruptive to implement • Business-user friendly • Self documenting • Owned by the Business, governed by IT
- 19. EXAMPLES
- 20. “The research estimates that the total efficiency improvement achievable through holistic transformation using RPA can result in 50-75 percent cost reductions over baseline.” “About 60 percent of all occupations have at least 30 percent of constituent activities that could be automated today.” = $7.5 Trillion of costs in rules based work….adding the deluge of AI innovation we will see over the coming years and the number gets much larger. “Forrester estimates that, by 2021, there will be over 4 million robots doing office and administrative and sales and related tasks” McKinsey The Hackett Group Forrester RPA is gaining traction in a big way
- 21. United Health Group The Problem Billions in claims; $8 million in 8 minutes • 100+ FTE processing claims • Claims being lost with human error • Cost millions in BPO fees The RPA Solution • Automation of revenue cycle management, top to bottom • Automate systems integration • FTE reduction for manual activities • 100% accuracy rate • Billions in claims processed
- 22. The Problem Accurate financial statements; Monthly close from 45 days to 5 • 30-45 days to process monthly financials • Dozens of FTEs focused on manual finance activities • IT initiatives to support were 8,000% over budget The RPA Solution • Prototype in 90 days • From 30-45 days to 5 • Eliminated old technology assets Ernst & Young
- 23. Emerging Healthcare Company The Problem Escalating provider onboarding costs; $500k+ annual opex to $50k • Expensive FTEs dedicated to manual data processing • ~20% failure rate • Need for exponential increase in FTE related to onboarding new customers • $500k annual opex associated with these efforts The RPA Solution • Opex from $500k to $50k using 2 robots • Automation platform for future scale Emerging healthcare company
- 24. Typical uses Double data entry simulates user rekeying of data from one system to another; data entry, copying and pasting Rule-based decision- making as long as decision matrices can be documented, then RPA can handle them, making simple rules-based decisions, based on data or criteria, along the business process and by exception, sending items for decisions by human workers Preparation of reports e.g. for regulatory authorities; automates the extraction of data to provide accurate and timely reports Information validation reconciles and cross-references data between different systems to validate and inspect information and provide compliance and auditing outputs Straight through processing workflow enabled interactions; automatically enters inputs from source systems into target systems, from trigger to completion Virtual system integration transfers data between disparate and legacy systems by connecting them at the user interface level instead of implementing new data infrastructure and APIs Application migration migrates application data, records and history as part of an upgrade or migration project
- 25. Typical uses - IT Technical debt management Minimize or reduce technical debt by bridging gap between systems, preventing introduction of custom implementations Product management Bridge the gap between IT systems and related portfolio/product management platforms by enabling the automated updating of both systems QA Automate quality assurance processes, including regression testing and automating customer usage scenarios Data migration Enable automated data migration efforts, especially through systems inaccessible through traditional mediums, including from spreadsheets or other source data files ETL Instead of introducing a complex ETL platform (extract, transform, load), enable the organization to quickly onboard new customers and associated data Point solution integration Enable federation of point solutions (e.g. SaaS) by eliminating complex and costly integrations with custom APIs through automation Gap solutions Fill in the gaps with process deficiencies, including simple tasks such as password resets, synchronization of accounts for SSO, system resets, etc.
- 26. Typical uses - Sales Sales operations Minimize manual updates of systems, production of reports, proposals and adherence to internal sales processes Demand management Fragmented use of marketing/sales automation systems creates opportunities for RPA to bridge the gap and create a cohesive ecosystem of demand management tools Revenue forecasting Automate the processing and updating of related financial statements for board presentations, investors or other stakeholders in the financial performance of the business
- 27. Typical uses - Finance Financial statements Enable real-time, daily, weekly or monthly financial reporting along with distribution to appropriate stakeholders. Eliminate multiple entries into different systems and automated processing of reports Reconciliation Automatically reconcile bank accounts, expenses along with appropriate journal entries Compliance Enable greater compliance through having a completely auditable process run within an RPA solution as opposed to a manual process
- 28. Transforming Industries “Our ultimate goal is to have thousands of robots…” - Ernst and Young ”The return per robot is around 3 to 6 times the investment…” - Western Union “Robotics is the biggest inflection point of the industry since global sourcing” - KPMG Many of Deutsche Bank’s staff are already working “like robots” and will be replaced by actual robots, said John Cryan, Deutsche Bank Robotics is predicted to automate or eliminate up to 40 percent of transactional accounting work by 2020 - Accenture
- 29. Where RPA Fits in the Enterprise
- 30. What enterprise RPA means
- 31. Where it fits with other AI tools Integration Layer RPA Platform AI Platforms Specialist Digital Workforce
- 32. Business Views • High level views, configurable to global, regional or system level • Transaction performance • License usage • Hours delivered • Configurable Exceptions View Enterprise Reporting
- 33. System Health Views • High level views, configurable to global, regional or system level • Full application stack - status and health • CPU utilization against transaction • Consolidated Event Log Errors IT Reporting
- 34. Emerging Technologies to Watch • Artificial Intelligence • Machine Learning • Block Chain Emerging Technologies to Act On Now • Automation • RPA These technologies are transforming or disrupting many industries right now These technologies will disrupt our future in many industries STRATEGIC EXECUTIONSTRATEGIC PLANNING
- 35. GETTING STARTED
- 36. Strategy Assessment BUSINESS ASSESSMENT PROCESS ASSESSMENT Prototype PROOF OF CONCEPT Deployment Roadmap INTERNAL HOSTED VS CLOUD RETURN ON INVESTMENT TIME TO ROBOT How do you typically get started?
- 37. Licensing and Implementation • Most platform licenses on a “Per Robot” subscription – Each Robot costs 15%-30% of an FTE – Each Robot performs work of 3 to 10 FTEs – ROI on a per-FTE basis exceeds 50-80% • Implementation can start small, and grow – Start with 2-3 processes, 2-3 robots – POC followed by implementation usually 2-4 months – Continue to scale across processes and departments • Hosting – On-premise and cloud options – Robot-as-a-Service emerging as the trend
- 38. Contact us for more information: Loren Eckart 404-964-3471 leckart@premierlogic Q&A
Editor's Notes
- We are here to talk about robotic process automation, but we’re going to start by providing a background to establish context. With that we’ll turn our attention to what RPA actually is, and why it’s gaining prominence. We’ll then cover the RPA industry as a whole. Who is adopting it, why, to what degree along with examples of its use. We’ll do a demo to show you Blue Prism, a leading RPA tool, in action. We’ll lastly cover what RPA looks like at scale, in production and as the foundation of a business. We’ll close with a Q&A session.
- RPA itself is not intelligent. The intelligence is still added to the system, but what it does is enable a path to AI and it makes AI possible. We think making this distinction is important, because when people talk about AI they assume it’s something far-fetched and in the future, or that there’s no applicability to your current business However, RPA is today and companies are already adopting it with incredible rates.
- If we believe now that the center piece of our thinking is the delivery of a customer experience and that experience is driven by the employees, we need to seek solutions that create that experience quicker, less cost, more adaptive, etc. if we are to remain competitive.
- Just trying to get a “hero” out there to set the stage for what RPA is..
- The brand’s customer experience represents about 15% of the total enterprise. That’s what your customer experiences, what your brand represents and where disruptions often occur. The rest, 85%, is where your costs lie. It’s everything else that should support the overall customer experience. And yet major businesses fail by not being able to adapt to customer needs. SHOW DISRUPTION ANIMATION. Going back to our first quote, 70% of businesses are undergoing some kind of transformation (SHOW TRANSFORMATION) in an effort to drive value to the customer. 70% of those fail. We’ll discuss some o those underlying causes and where RPA plays a role in improving that picture. …... Put another way, the tip of the iceberg is what your customer experiences and what they ultimately buy. But 85% of how that’s delivered lies beneath the surface. Older companies have more legacy assets, costs, even tradition… that get in the way of transforming the critical 15% that engages customers. Established companies must transform from the bottom up, from operations to marketing. Emerging companies have the benefit of starting with a transformational model, starting with the customer experience and down. The balance is that companies must mimic the environment of innovation in which a new company begins. As we’ll see, the benefit of RPA is that it helps eliminate the legacy of the 85% and the costs and accelerates a path to what matters most. Your customer sees the 15% and they want the 15%. Everything else is your cost in how to get there. Companies that succeed in doing the 85% in a low cost, innovative way that adapts to the customers’ need wins. This means we have to be as operationally lean and agile was our technology teams.
- RPA isn’t new. Automation isn’t new. Business process automation isn’t new. Putting it all together in a manner that serves the needs of businesses today is new.
- RPA isn’t new. Automation isn’t new. Business process automation isn’t new. Putting it all together in a manner that serves the needs of businesses today is new.
- RPA is happening in a big way. Research shows that automation – specifically RPA – can result in dramatic cost reductions and that upwards of 30% of existing activities today will be performed by automation capabilities tomorrow, including RPA and AI. It isn’t just about cost takeout today; it’s also about, and in our opinion more about, the reduction of costs in the future. Effectively providing a more fixed cost
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- Robotics is predicted to automate or eliminate up to 40 percent of transactional accounting work by 2020, a 2015 Accenture report found · Eventually robotic software will be as freely used in accounting as Excel, Ricker said. · Bill Cline, the national advisory leader for digital labor at global audit, tax and advisory firm KPMG LLP, said robotics is the biggest inflection point of the industry since global sourcing.
- There is no shortage of of tools in the marketplace. But the primary difficulty is that there has been an explosion of point solutions, tactical solutions to what really is a business transformational problem. It’s tools that support the tip of the iceberg and making that tip more prominent, but it does little for integrating with the legacy of the enterprise that is at the foundation of enabling a successful transformation.
- We already have dashboards within the product, but of course many of our enterprise clients are now deploying at significant scale, often with multiple instances globally. To this end, the Splunk app will enable you to view at multiple levels – from global, to regional to instance level. The business view will allow you to view things like transaction performance, license usage, business exceptions and business benefit delivered by the Virtual workforce, as well as insights into the available resources within it
- In a similar vein, the system health views will enable you to see the overall health of your environment, from a high level service perspective, all the way down to individual system performance. You will even be able to use the transaction related data to map against system performance, to look for trends of poor performance caused by a certain transaction. This is a first step for us on enabling class leading analytics capabilities across multiple platforms. The Splunk app is undergoing further development and beta testing in the next few weeks and we are aiming to release it with Version 6.