A perspective on Standard Work from Steve Bell (Steve and his partner Mike Orzen later published Lean IT: Enabling and Sustaining Your Lean Transformation): “Many people react to standard work thinking that you’re just turning people into robots. What you’re actually doing is you’re helping people, removing the drudgery and the repetitiveness from the work, making the work flow more smoothly and quickly, which frees up peoples valuable time and energy to figure out ways to do the work better and to do new kinds of work.” There is a presentation on Slideshare that uses this slidedeck.

1. SERVICE
by Joe Dager, Business901
Lean
DesignService
EDCASDCA
PDCA

2. Visual Management

3. Standard
Work
for the
Lean Engagement
Team

4. EDCA PDCA SDCA
How important is Standard Work?
Standard Work puts the food on the table!

5. • Clarity on What to do
• Commitment on When to do it
• Translation from Goals to Actions, the Why
• Enablement of the actions, How
• Accountability thru establishing the Who
• Line of sight on Where your circle of influence
effects
Standard Work provides discipline thru

6. Standard Work in 1 word
Execution

8. SALES SDCA
Do
CheckAct
Standard
Select the Team Goals of the Project
Empower the Team
Locate the people who will be on the team
Agree on the method
State the standard

9. Do
CheckAct
Standard
Select the Team Goals of the Project
Empower the Team
Locate the people who will be on the team
Agree on the method
State the standard

11. S: State the standard
• Standard work is the best practice for a given
process.
• Provide a routine for consistent delivery of work.
• Must be stated clearly.
• Provide a clear line of sight to the
• Value Stream Manager
• Team Coordinator
• Team Members

12. A: Agree on the method.
• Method you are going to use for the
documentation of standard work.
• Provide necessary components of a reporting
system that ensures the work is being done as
expected.
• Use the practices you are currently doing

13. L: Locate the people who will be on the team.
• List the members of your team
• Including position and role they will play.
Name Position Role

14. E: Empower the Team
• Team is autonomous and completely responsible for
the tasks within this stage
• Clarity is most critical factor for empowering a team
• Outline Meetings, Daily Stand-ups, Weekly Tactical,
Monthly Strategic and others as needed
• Agree on Standard Work

15. S: Select the Team Goals of the Project
• Team fully understands the exact goals and
outcomes expected for this particular cycle
• Team agrees to the exact goals and outcomes
expected for this particular cycle
• Team accepts responsibilities of outcomes.

16. Actors

17. S: Standard
• Review the method.
• Document the actions needed and who will complete
each action step.
• Clarify the resources needed for each action step.
• Decide on what constitutes variation and
required action. Actors

18. D: Do the plan
• Perform to the standard.
• Provide line of sight through Kanban Board, Task
Board, Action Planner.
• Demonstrate work flow and problems
encountered.
Actors

19. C: Check (Study) see if improvement was made
• Did the plan work?
• Collect and analyze data to demonstrate if standard
was done.
• Determine what changes are needed for improvement.
Actors

20. A: Act (Adjust)
• Is the standard being completed?
• Has Customers’ needs been completed?
• If not, reconsider and continue improvement
• Can customer can be handed off to next
stage/cycle, document steps taken.
Actors

21. Visual Management

22. Example of Team Member Standard Work
Actors

23. Provides Line of Sight for Team at Daily
Standup
Actors

24. Team Coordinator/Leader Standard Work

25. Line of Site for resources needed at weekly tactical
Providing a visual, simple and
easily access document is the
key.

26. Value Stream Manager Standard
Work

27. Line of Site for Goal review at Monthly Strategic
Actors

28. SDCA uses the 7 Basic Quality Tools
• Cause-and-effect diagram (also called Ishikawa or fishbone chart): Identifies
many possible causes for an effect or problem and sorts ideas into useful
categories.
• Check sheet: A structured, prepared form for collecting and analyzing data;
a generic tool that can be adapted for a wide variety of purposes.
• Control charts: Graphs used to study how a process changes over time.
• Histogram: The most commonly used graph for showing frequency
distributions, or how often each different value in a set of data occurs.
• Pareto chart: Shows on a bar graph which factors are more significant.
• Scatter diagram: Graphs pairs of numerical data, one variable on each axis,
to look for a relationship.
• Stratification: A technique that separates data gathered from a variety of
sources so that patterns can be seen (some lists replace “stratification” with
“flowchart” or “run chart”).

29. Frame
Problems as Opportunities

30. Always DRAW for
• Yourself
• Team
• Organization
• Customers

31. Visual Management

32. http://leanmarketinglab.com
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