1. Brighton Mashopeka
No 3 Orlestone
Paddonhurst
Bulawayo
Mobile: +263 73 123 665
Home: +263 776 225 706
Email work: BMashopeka@telecelzim.co.zw
Email : bmashopeka@gmail.com
Education
2009 – 2013
2006-2007
2002-2005
National University of Science and Technology Zimbabwe
Bachelor of Commerce in Marketing Honours Degree.
A’level
Emmanuel high School (8 points)
O’level
Chimanimani high school(10 subjects)
Languages
Brighton Mashopeka
Brighton Mashopeka holds a Bachelor of Commerce (Hons) Degree in
Marketing from the National University Of Science And Technology,
Zimbabwe (NUST).
Since September 2013 to date, he has worked at Telecel Zimbabwe
where he has amased extensive Customer Service experience serving
Bulawayo as field sales rep . He also served as Customer Care Agent,
later was moved to finance as a temparory Cashier.
He has also taken part in Team Building programmes where team
playing is key and playing a leading role in team meetings. A very good
communicator who communicates well with tact and diplomacy at all
levels, an individual with good listening and interpersonal skills.
His experience in these areas but not limited to these only, makes him
a vital member of any team that is promoting and working towards
providing professional service and excellent customer experience.

2. Brighton Mashopeka
Reading Speaking Writing
English Excellent Good Good
Shona
Ndebele
DRIVER’S LICENCE-
Good
Fair
WORK IN
Excellent
Fair
PROGREES
Good
Fair
Professional Experience
Cashier/Service Center Agents
October 2014 to Present
o 1.Sales Order Processing
 Ensuring that all sales invoices are correctly and successfully posted on a daily
basis
 Receipting payments for various products and services
 Process sales orders for dealers
 Input data into the accounting systems
 Sell all company products and service
o 2.Inventory Control
 Ensuring that the station have adequate stocks to meet customers` demands
 Perform monthly and daily stock take
 Issue and reconcile field sales stocks
 Prepare daily stock movement reports
 Maintaining a record of serial and batch numbers for issued and unissued stock
(stock tracking).
 Prepare monthly stock movement reports
o 3. Reconcile Data
 Reconcile daily takings or collections
 Prepare receipt journals daily
 Proper accounting of collected revenue
 Maintain proper filling and safekeeping of records
 Reconcile stocks on hand to those in accounting systems
o 4. Banking
 Safekeeping of collected cash overnight
 Banking
 Paying out petty cash to holders of authorized vouchers
o 5. Customer Liason
 Educate customers
 Sell services and products
 Giving postpaid customers information regarding their bills

3. Brighton Mashopeka
Customer Care Agent J M Nkomo Airport
October 2014 - November 2014
 Vetting and replacements of pre-paid lines
 Handling customer complaints and queries over the phone and walk-in clients
 Demonstrating product usage to customers
 Checking and replacement of none conforming recharge card
 Creating market intelligent data base through call logging using the Zsmart
system
 Laptop, phone and dongle settings
 After sales of prepaid, dongle, and post-paid lines and products
 Gather feedback forms.
 Register lines
 Ensure visibility of Telecel brand
 Identify knowledge gaps and teach customers
 Negotiating and signing of new Telecash Agents
 Registering Telecel on subscribers on Telecash
 Quality assurance to the clients.
 Telecash agent
Merchandiser At Ok Bulawayo J Moyo
6 April To 7 June 2014
 Demonstrating product usage to customers
 Laptop, phone and dongle settings
 After sales of prepaid, dongle, and post-paid lines and products
 Register lines
 Ensure visibility of Telecel brand
 Marketing Telecel products (mobile phones, USB modems, Telecel red, Telecel
business
Telecel Agent At Mine Entra
2014 From July 23-25, 2014
 Selling lines and dongles
 Advertising telecel business and telecel red
 Demonstrating product usage to customers
 After sales of prepaid, dongle, and post-paid lines and products
 Gather feedback forms.
 Register lines
 Ensure visibility of Telecel brand
 Identify knowledge gaps and teach customers
 Registering Telecel on subscribers on Telecash
 Quality assurance to the clients.
Customer Care Agent
OCTOBER 2013 TO FEBRUARY 2014
 Vetting and replacements of pre-paid lines
 Handling customer complaints and queries over the phone and walk-in clients
 Demonstrating product usage to customers

4. Brighton Mashopeka
 Checking and replacement of none conforming recharge card
 Creating market intelligent data base through call logging using the Zsmart
system
 Laptop, phone and dongle settings
 After sales of prepaid, dongle, and post-paid lines and products
 Gather feedback forms.
 Register lines
 Ensure visibility of Telecel brand
 Identify knowledge gaps and teach customers
 Negotiating and signing of new Telecash Agents
 Registering Telecel on subscribers on Telecash
 Quality assurance to the clients.
Summary of Competencies and Skills Skills and expertise
 Accounting
 Field Sales
 Logging
 Order Processing
 Quality Assurance
 Sales Order
 Writing Skills
 Advertising
 Credit
 Inventory
 Marketing
 Payments
 Sales Order
 Vouchers
 Above average leadership qualities
 Ability to research and come out with results
 Ability to work in a team/ teamwork
 Ability to work for long hours, without supervision and under pressure
 Good communication skills
 Excellent report writing skills
 Ability to administer a group of people
Enrichment Activities
 Prefect and Deputy Head boy in 2004-2005(O’level)
 Deputy Head boy an Scripture Union Chairperson in 2006-2007 (A’ level)
 AFM Young People’s Secretary (2012 TO 2015)

5. Brighton Mashopeka
References
MISS C MAOVERA
TELECEL RETAIL TEAM LEADER
SHOP NO 6 PRINCESS COURT BULAWAYO
CELL: 0733 474 957
09 71770
CMaovera@telecelzim.co.zw
MR TAUZEN MARIPITA
REGIONAL ACCOUNTANT
TELECEL
Cell: 0732 140 300
Email: TMaripita@telecelzim.co.zw
REVEREND DR.A MADZIYIRE
PRESIDENT OF A.F.M IN ZIMBABWE
Cell Phone 0731144881.0772 248 322,
Email Address: a.madziyire@gmail.com

6. Brighton Mashopeka
References
MISS C MAOVERA
TELECEL RETAIL TEAM LEADER
SHOP NO 6 PRINCESS COURT BULAWAYO
CELL: 0733 474 957
09 71770
CMaovera@telecelzim.co.zw
MR TAUZEN MARIPITA
REGIONAL ACCOUNTANT
TELECEL
Cell: 0732 140 300
Email: TMaripita@telecelzim.co.zw
REVEREND DR.A MADZIYIRE
PRESIDENT OF A.F.M IN ZIMBABWE
Cell Phone 0731144881.0772 248 322,
Email Address: a.madziyire@gmail.com