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This talk was given at YOW 2016 in Melbourne, Brisbane & Sydney Australia, December 2016.
Change in an organization is really hard. This is especially true when a company that was once on the forefront of innovation finds itself having lost that luster through its own growth & success. The past few years there has been a transformation happening at PayPal that is touching every part of the organization to make it innovative again. At the heart of this change is engineering innovation coupled with a new, close partnership between product, design and engineering.
Can your organization be changed? From Bill’s experience at Yahoo!, Netflix, PayPal and consulting with numerous companies he believes there are some core principles you can employ to drive transformation that are all centered around the customer. The question Bill will explore is “How can engineering and design be the catalyst for that change?” While this talk will be inspirational, it will take an honest (and humorous) look at what has worked and what hasn’t worked so well in trying to scale change.