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Keynote: The Phoenix Project: Lessons Learned - PuppetConf 2014

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Keynote: The Phoenix Project: Lessons Learned - Gene Kim, IT Revolution Press

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Keynote: The Phoenix Project: Lessons Learned - PuppetConf 2014

  1. 1. The Phoenix Project: Lessons Learned Gene Kim Author & DevOps Enthusiast @RealGeneKim
  2. 2. Presented by Gene Kim (@realgenekim) •Studying high performing technology organizations since 1999 •Founder and former CTO of Tripwire •Co-author of: •The Visible Ops Handbook (2004) •The Phoenix Project (2013) •DevOps Cookbook (2013 “soon”)
  3. 3. @RealGeneKim The Downward Spiral…
  4. 4. @RealGeneKim
  5. 5. @RealGeneKim
  6. 6. @RealGeneKim IT Ops And Dev At War 6
  7. 7. Presented by
  8. 8. Presented by My Top Four Lessons Learned
  9. 9. Presented by Lesson #1 The business value of DevOps is higher than we thought.
  10. 10. High Performers Are More Agile 30x 8,000x more frequent faster lead times deployments than their peers Presented by Source: Puppet Labs 2013 State Of DevOps: http://puppetlabs.com/2013-state-of-devops-infographic
  11. 11. High Performers Are More Reliable Presented by 2x 12x the change success rate faster mean time to recover (MTTR) Source: Puppet Labs 2013 State Of DevOps: http://puppetlabs.com/2013-state-of-devops-infographic
  12. 12. Presented by High Performers Win In The Marketplace 2x 50% more likely to exceed profitability, market share & productivity goals higher market capitalization growth over 3 years* Source: Puppet Labs 2014 State Of DevOps: http://puppetlabs.com/2014-devops-report
  13. 13. Who Is Doing DevOps? •Google, Amazon, Netflix, Etsy, Spotify, Twitter, Facebook … •CSC, IBM, CA, SAP, HP, Microsoft, Red Hat … •GE Capital, Nationwide, BNP Paribas, BNY Mellon, World Bank, Paychex, Intuit … •The Gap, Nordstrom, Macy’s, Williams-Sonoma, Target … •General Motors, Northrop Grumman, LEGO, Bosche … •UK Government, US Department of Homeland Security … •Kansas State University… Presented by
  14. 14. Presented by Lesson #2 DevOps Is As Good For Dev…
  15. 15. Presented by Lesson #2 DevOps Is As Good For Dev… …As It Is For Ops
  16. 16. Presented by DevOps Changes Lives Source: http://www.facebook.com/note.php?note_id=14218138919
  17. 17. Presented by “As a lifelong Ops practitioner, I know we need DevOps to make our work humane. In the past, I’ve worked every holiday, on my birthday, my spouse’s birthday, and even on the day my son was born.” Nathan Shimek Engineering Manager, New Context
  18. 18. Presented by “As a developer, the most satisfying points in my career? It’s when I wrote the code, pushed the button to deploy it, watched the metrics to see if it actually worked in production, and fixed it if it broke.” Tim Tischler Director of Operations Engineering Nike, Inc.
  19. 19. Dev And Ops: We’re Both Engineers Presented by
  20. 20. Dev And Ops: We’re Both Engineers The top predictor of IT performance is… Presented by
  21. 21. Dev And Ops: We’re Both Engineers The top predictor of IT performance was… …whether Ops version controls all production artifacts Presented by
  22. 22. Presented by Lesson #3 The Need For High-Trust Management
  23. 23. Presented by
  24. 24. Typology of Organizational Culture Presented by Source: Typology Of Organizational Culture (Westrum, 2004)
  25. 25. Typology of Organizational Culture Presented by Source: Typology Of Organizational Culture (Westrum, 2004)
  26. 26. Presented by Lesson #4 DevOps is not just for the unicorns…
  27. 27. Presented by Lesson #4 DevOps is not just for the unicorns… DevOps is for horses, too.
  28. 28. Presented by 28
  29. 29. And the customer got the feature in half the 6me! Presented by Experiment: COBOL App + 20 Tech Stacks Source: Scott Prugh, Chief Architect, CSG, Inc.
  30. 30. DevOps Enterprise Summit •San Francisco: October 21-23, 2014 •DevOps Enterprise is a conference for horses, by horses –Macy’s, Disney, GE Capital, Blackboard, Telstra, US Department of Homeland Security, CSG, Raytheon, Ticketmaster, Union Bank of California •Leaders driving DevOps transformations will talk about –The business problem they set out to solve –The obstacles they had to overcome –The business value they created •Learn more at http://devopsenterprise.io/ Presented by
  31. 31. Why Do I Think This Is So Important? Presented by
  32. 32. @RealGeneKim The Downward Spiral…
  33. 33. Presented by
  34. 34. Presented by Our Mission Posi6vely Influence The Lives Of One Million IT Professionals By 2017
  35. 35. Presented by Want More Information? To receive the following: • A link to these slides • More information on the DevOps Enterprise Summit (20% discount: PUPPET20) • Join the reviewer list for our upcoming “DevOps Cookbook” Text me To: realgenekim@zip.sh Body: devops,your@email.addr Example: devops,genek@realgenekim.me DevOps,genek@realgenekim.me

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