Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Keeping a Startup Ethos

2,718 views

Published on

Simple framework I use to help teams get back to innovation. Experiences from my team in leadership at Netflix, PayPal & Venmo

Published in: Leadership & Management
  • Be the first to comment

Keeping a Startup Ethos

  1. keeping a startup ethos three simple things to focus on to keep operating like a startup YLD Innovate London October 3, 2017 @billwscott VP, Engineering Venmo & PayPal
  2. Hi ! This is Venmo.
  3. For Venmo, connecting the world started with connecting friends to friends Former College Roommates saw the social side of payments that everyone else was missing Social from the get-go They decided, you should be able to share this stuff, because it’s interesting, and added the #p option: “$10 for drinks at Ranstead Room #p” would show up in your friends’ feeds on venmo.com as “kortina paid iqram for drinks at Ranstead Room” (we never showed the amounts, because this was not as interesting as the social context and the story itself).
  4. Braintree AcquisitionA Round PayPal deal closed PayPal deal announced eBay split announced $PYPL Now
  5. venmo magic
  6. but most teams lose the magic
  7. I have a crib sheet for magic
  8. I have a crib sheet for magic It is my analysis tool to get teams creating great products again
  9. I have a crib sheet for magic It restores the startup ethos in teams It is my analysis tool to get teams creating great products again
  10. it’s pretty simple really
  11. just three words
  12. bring the magic back
  13. who.
  14. what.
  15. how.
  16. who. what. how.
  17. who. what. how.
  18. who. what. how. we are social creatures
  19. who. what. how. we are social creatures we need something bigger than ourselves
  20. who. what. how. we are social creatures we need something bigger than ourselves we work best together & iteratively
  21. netflix
  22. continuous customer feedback (GOOB) customer metrics drive everything think it. build it. ship it. tweak it fail fast. learn fast. lots of experimentation... build/measure/learn the Netflix culture
  23. 4 unique experiences launched for PS3 same day with 16 variants focus is on learning humbled by data
  24. 4 unique experiences launched for PS3 same day with 16 variants focus is on learning how is it possible for a company to keep this culture? humbled by data
  25. who. what. how. netflix’s winning culture
  26. who. what. how. hire fully formed adults, first principle thinkers, customer advocates netflix’s winning culture
  27. who. what. how. hire fully formed adults, first principle thinkers, customer advocates clearly know who the customer is, align all decisions and aspirations to solving customer problems netflix’s winning culture
  28. who. what. how. hire fully formed adults, first principle thinkers, customer advocates clearly know who the customer is, align all decisions and aspirations to solving customer problems celebrate learning, inspire rather than control, avoid too much process, share context netflix’s winning culture
  29. paypal
  30. In 2011, even a simple content copy change could take as much as 4-6 weeks to get live to site
  31. who. what. how. paypal was in need of change
  32. who. what. how. hired risk averse, process oriented people paypal was in need of change
  33. who. what. how. hired risk averse, process oriented people mission became incremental, focusing on internal customers, vanity metrics and extracting value from customers rather than providing it paypal was in need of change
  34. who. what. how. hired risk averse, process oriented people mission became incremental, focusing on internal customers, vanity metrics and extracting value from customers rather than providing it avoid all risk, treat all systems same, dummy proof everything, focus on delivery rather than learning paypal was in need of change
  35. reinvent checkout started the change
  36. reinvent checkout started the change from whiteboard to code from code to usability learningsstart again
  37. who. what. how. paypal reinvention
  38. who. what. how. changed the story, hired first principle thinkers & customer centric people paypal reinvention
  39. who. what. how. changed the story, hired first principle thinkers & customer centric people language changed from biz value to customer value, moved from customers come to paypal to paypal goes to customer paypal reinvention
  40. who. what. how. changed the story, hired first principle thinkers & customer centric people language changed from biz value to customer value, moved from customers come to paypal to paypal goes to customer highly iterative, embrace change, start with discovery, smaller teams aligned to customer rather than org, be open source paypal reinvention
  41. who. what. how.
  42. who. what. how. make sure the who is right
  43. who. what. how. make sure the who is right give the team something bigger than themselves
  44. who. what. how. make sure the who is right give the team something bigger than themselves work iteratively, listening constantly to the customer

×