Sample teachers guide berhanu tadesse

Sample Teacher’s Guide
How to prepare Teachers guide November, 2017
CLERICAL WORKS SUPPORT
NTQF Level II
BUSINESS AND FINANCE in the Occupational Map
1
sample techer's guide November, 2017
Berhanu Tadesse Taye

(Please note 1 - in this sample teacher’s guide,
statements written in blue ink are additional
explanation or information and they should be deleted
when preparing the actual teacher’s guide; the
statements in red ink are samples only and they should
be changed with the actual content; note 2 - this
sample also serves as format of the teacher’s guide.)
CLERICAL WORKS Support
NTQF Level II
November, 2017
Sample Teacher’s Guide
2

1.1. What is exactly Teachers‘ Guide.
The Teacher’s Guide is a companion document that guides the teacher
in facilitating the learning activities in accordance with the curriculum
design. There is only one teacher’s guide for every TVET program and it
must contain all the information and activities intended as designed by
the curriculum. The information provided in this document includes the
following – Cover page – presents the title and qualification level of the
TVET program that the guide addresses and the institute logo and title.
Introduction – gives the teacher the overview of the TTLM and general
introductory information about what the trainees are going to learn and
the activities they have to perform, the mechanics of the training and
how to administer the learning guides 3

Cont’d
Matrix of Competence – provide the list of competences that the trainee
have to acquire at the end of the training program with their
corresponding learning module title and learning outcomes complete title
and description of reference materials or textbooks that are mentioned in
the learning guide, where they are located or can be obtained. The
assessment must contain contains the Trainees Test Guide (Practical Test)
and Knowledge Test for summative assessment Learning Methods / List
of Support / Reference Materials – the
4

Cont’d
Training Mechanics – explains the flow of training and learning
activities or events, the learning methodologies and strategies that
will be used or applied for the attainment of the overall goal of the
program Session Plans – detail the delivery of content coverage by
learning outcome as defined in the learning module and link
learning guides to the session Assessment Context – provides the
design of assessment as presented in the learning guides and
includes the evidence plan, key to correction on the self-
assessment and LAP test; also provides the summative
assessment rating sheet and evaluation guide. 5

TTLM Code BUF BCS2 (01-13) 0812
• Introduction: This Teacher’s Guide is developed to assist you in delivering
the CLERICAL WORKS SUPPORT NTQF Level II training program. It
is usually designed as a resource to support the learning activity. The
CLERICAL WORKS SUPPORT NTQF Level II Training is developed to
equip the trainees with the required competences in setting-out Clerical
Works Support formation, Deliver a Service to Customers, Process and
Maintain Workplace Information, Handle Mail Receive, collect and
dispatch- distribute incoming and outgoing mail, Contribute to Workplace
Innovation, Produce Simple Word Processed Documents, Communicate
Electronically-Implement procedures to send, receive and manage electronic
mail, working in team environment, participating in workplace
communication, developing business practice. Identify Suitability for Micro
Business, Use Basic Clerical Support Technology Maintain Daily
Financial/Basic Clerical Support Records, Participate in Workplace
Communication, Develop Business Practice and lastly, Apply Continuous
Improvement Processes (Kaizen) The Program is consists of thirteen (13)
learning modules covering the thirteen (13) units of competence. 6

Cont’d
This teacher’s guide covers all the thirteen (13) units of
competence (learning modules and it will assist) you in delivering
the said program and achieving its learning objectives and
outcomes. It also provides information in the organization of the
learning guides and assessment packets. The learning guides
are aid to the trainees by telling them what need to do, when and
how to do it and the expectations once the learning activities are
completed. While the assessment packet guide you in developing
the tools or instruments to measure trainee’s overall achievement
of the stated competence. Thus it is important for you to
understand the design of this program and the mechanics in
which it shall be delivered.
Your role as the teacher is to provide opportunities aimed at
helping the trainees develop and improve their competences. You
are expected to guide and assist them as they go through the
learning activities and actual work.
7

Learning Modules
• Unit of Competence, learning M
and C
• BUF BCS2 01 0812 Deliver a
Service to Customers
• BUF BCS2 02 0812 Process and
Maintain Workplace Information
• BUF BCS2 03 0812 Handle Mail
• BUF BCS2 04 0812 Contribute to
Workplace Innovation
• BUF BCS2 05 0812 Produce
Simple Word Processed
Documents
• BUF BCS2 06 0812
Communicate Electronically
• BUF BCS2 07 0812 Identify
Suitability for Micro Business
• Unit of Competence, Learning
Modules and Code
• BUF BCS2 08 0812 Use Basic
Clerical Support Technology
• BUF BCS2 09 0812 Maintain
Daily Financial/Basic Clerical
Support Records
• BUF BCS2 10 0812 Participate in
Workplace Communication
• BUF BCS2 11 0812 Work in
Team Environment
• BUF BCS2 12 0812 Develop
Business practice
• BUF BCS2 13 1012 Apply
Continuous Improvement
Processes (Kaizen)
8

Learning Outcomes and Assessment Criteria
Learning Outcomes and Assessment: Criteria Deliver a Service to Customers
Module Title: BUF BCF BCS 2 01-13
LO 1 Establish Contact wit Customer
Assessment Criteria: How can you take Action with customer contact
regarding to decision making process? Evidence of the following is
essential: demonstrating all stages of customer service interactions
responding to customer feedback demonstrating a range of interpersonal
skills knowledge of relevant legislation
Assessment Criteria: key provisions of relevant legislation from all
forms of government that may affect aspects of Basic Clerical Support
operations, such as: ethical principles codes of practice privacy laws
occupational health and safety organizational policies and procedures
relating to collecting and processing workplace information,
organizational recordkeeping/filing systems and security procedures
organization's Basic Clerical Support and structure range of filing
systems including paper-based and software-based etc…
LO 2 process and maintain work place information
9

Training Mechanics (The statements written below explain the
delivery system of the program. They are samples only. You can make
your own design delivery but it must be approved by the institution
management). The Outcome-Based Training is one form of an
independent learning approach and trainees center. This approach
enables trainees to be master of their own occupations, environment and
in charge of their learning. It is also characterized by the integration of
world of work, theory and application as a two way dimensions of an
effective learning process. In this program, the competence-based
system is consists of a combination of project based, lecture-discussion,
individualized learning activities, mentoring, field immersion and
feedback. In this program the trainees will be given individual learning
guide to go through and accomplish. They will be instructed through this
learning guide to accomplish learning activities as part of the mechanism
for transfer of learning from the training condition in the job situation.
For each competence area, trainees will formulate a specific learning
plan as a guide for applying their learning to work setting and for their
own continuing self-development. 10

Cont’d
At this point, your role as the teacher/facilitator is to guide the trainee in
preparing and accomplishing their plan. Lecture and discussion of the
topics outlined in the session plan should be performed first before the
trainees are instructed to go to the workshop. You are also required to
demonstrate the correct steps/procedures and techniques to your trainees
before you let them practice. Insure that they are practicing safely.
Most part of the training activities will be conducted in the practicum for
better development of specific skills. Aside from motivating them to
relate concepts and skills to their own work situations, make sure to
provide the necessary opportunity for competence practice and better
internalization of such concepts and techniques. The trainees should also
be provided the opportunity to blend with the actual working unit in the
industry (working situation at bank).
In this system, it is important to develop a sustained relationship with
the trainees through a continued involvement, where you are to offer
support, guidance and assistance as the trainee go through the learning
activities and actual work. 11

Cont’d
With the mentoring approach, the trainees are grouped
in learning teams with one facilitator-mentor per team.
Before learning session or workshop start in the
morning, each team and mentor meets to give feedback
regarding their work, or how the group improves, acquire
set of skills for the members to become more effective
trainees. You are also to asses them at the end of each
module. However, they have to be ready before the
assessment and it should be them to request for it.
Before the training start you should conduct an
orientation session to brief the trainees on how the
training will proceed.
12

Session Plan-1 (BUF BCS2 01 0812)
Unit of
Competence
Set-out Deliver a Service to Customers
Module Title
Setting-out Deliver a Service to Customers
LO1 Establish contact with customers
Session
Objectives:
At the end of this session the trainees shall be able to –
Acknowledge and greet customer in a professional, courteous and concise manner according to organizational requirements.
Maintain personal dress and presentation in line with organizational requirements. Communicate using appropriate
interpersonal skills to facilitate accurate and relevant exchange of information. Maintain sensitivity to customer specific needs
and any cultural, family and individual differences. Establish rapport/relationship with customer and express a genuine
interest in customer
Activities
Nominal
Duration
Contents Methods
Introduction 10 mins Welcoming and Receiving customer concise manner Discussion
Sessions 30 mins Maintain personal dress and presentation Lecture-discussion, practice
20 mins Tools and Equipment Cleaning and Maintenance Lecture-discussion
30 mins
Concept and Procedures of Welcoming and Receiving customer
concise manner and Reuse
Lecture-discussion and Demonstration
15 mins Waste Management Lecture-discussion
Evaluation 45 mins Accomplishment of LAP Test (project ) Individual Activity
Summary 5 mins Wrap-up and Feedback Question & Answer
Resources  Learning Guide #1
 Sample materials Basic clerical work common tools and equipment
13

Business plan on basic clerical works
Business plan of Internet Café
PROJECT PROFILE ADDRESS (የድርጅቱ
አጠቃላይመግለጫስምና አድራሻ)
Project title: Internet Café
Purpose of application: Request on opening
Internet Café on standard trade and industry
Project Location: At Gulele Sub City which is
Around Addisu Gebeya Addis Ababa city
administration
14

•Cont’d
•Project Duration: For 3 years training
programme
•Town: Addis Ababa
•Sub-city: Gulele Sub-City
•Woreda: 7
•Region: Addis Ababa City Administration
15

Cont’d
P.O. Box: __________________
Tel. +251 (0)________________
Mobile: Cell :( 0)
Alternatively, Cell:
___________________________
Fax No: =______________________
E-mail: _________________________
Website: _________________________
16

•Cont’d
•Established year 2010/2017
•Ownership of the institute (building): Rented
• Number of rooms (workshop large hall ) 2 one office
•Number of toilet 4 & 3 for female respectively
•Internet café have modern library connected with Internet?
•Internet café have enough materials and production of tea,
coffee and fast food will serve?
•Nature or type of organization: Private internet café
17

•Cont’d
•Nature or type of organization: internet café
•Proposed customer service: internet café,
providing library service, tea, coffee and fast
food
•Size of the internet café: more than 1,832sqm
•Expected enrollment for the programme:
more than 300 customers at a time
18

•Cont’d
•Administration two seven permanent
one temporary
•Users of the project outputs
Gulele sub city Addisu Gebeye societies,
TVETs, offices, Industries, entrepreneurs,
Governmental & Non-governmental
Organizations, Trainees
19

Cont’d
Project Goals:
•Providing suitable service to costumers
making this private organization center of
Service and Management Excellency and
profit maximization.
•Project sponsor:
•HayluuGidadada
20

Cont’d
Stakeholder Analyses:
•Customers and Users of the project outputs
•Surrounding Business organization, Entrepreneurs,
Administrative workers, Surrounding Community,
District Leaders, Ministry of Culture and truism,
TVETs, service providers, bureaus, industry and
communication affairs both governmental and private,
ministry of information and Local Community,
Trainers, Trainees, Entrepreneurs, marginalized
women; special needs, street children, (Especially
youth)
21

Cont’d
Name of authorized representative of the applicant:
•Hayluu Gidadada
Project manager and project team
•Hayluu Gidadaa
•BekaluAzeze
•Selam Meles__
•Araresee Ibisa
•Zelalem Lalem
•Mulugeta Chala
•HailuAragaw
•Kebede Hailu
•Wakeyo Calichisa
•Tolosa Gemeda
22

Cont’d
Project Budget Estimation and
Allocation Financial data (Budget fiscal
Year)
•For capital expenditure
____________Ethiopian Birr allocated
•Recurrent expediter _______________
Ethiopian Birr
Institution annual revenue
23

 Sell fees internet _________________ Sell fees cafe_______________
 Salary_________________________
 Internal income NGOs support other (IGA) ___________________
 Total amount of fund requested Internet cafe from community____________
Ethiopian Birr For one year (optional if available)
 Total revenue__________________________
Cont’d
Institution annual revenue
24

 Institution annual expenditure
Staff expenses___________________
Administrative staff expenses______________
Running cost ___________________________
Fixed asset_____________________________
Material______________________
Other ____________________________
Total expenditure__________________
Cont’d
Internet cafe annual expenditure
•Total project annual Budget
Estimation__________________
25

Start-up capital
Investment…………………………..10 million Birr
Hayluu Gidadada financed me the project 17, 500.00
Birr
Working capital……………….. ……62,500 Birr
Total………………………………… 80,000 Birr
Source of capital
Own savings………………................40%
LOAN FROM Addis MF………………60%
26

27
Types of customers:
From different age class categories of the society
especially contractors.
Marketing plan product
Product, internet service, type tea, coffee and fast
foods
Marketing plan price
Product, internet service, type tea, coffee and fast
foods

28
Marketing Plan Promotion
Start-up promotion
Promotion by the printed information, brochures and posters business cared
Types Amount
Poster……………………………………………………………….1200 birr
Brochure……………………………………………………………7500
Business cared ……………………………………………………..1500
Total
Expense…………………………………………………….. 10200

29
Legal Form
The legal form of the business is sole proprietor ship.
Reason for choosing this legal form:-
To decide the whole activity his self of the financial and resources.
Start-Up Capital
Estimation of start-up capital Amount

30
INVESTMENT
Rent:--------------------
Building:- --------------
Equipment: 250,000
Miscellaneous; 2000
Total Investment: 252,000
WORKING CAPITAL
Months of staff salary costs: 30,000 Birr
Months of operational costs =64,800Birr
Total working capital= 94,800 Birr
Total startup capital = 180,000 Birr

31
Specification of investment items
Investment item Measurement quantity Unit cost Total cost
Computer No
Photo copier No
Scanners NO
Internet connection Monthly
Chairs No
Tables No
Fax machine No
printers No
Tea Cap
Coffee Cap
Fast foods Pcs
TOTAL Acquisition cost

32
Sources of Start-Up Capital
Type of
funding
Source Conditions
(Duration/inter
est)
Amount
Equity capital  Own saving 38,000 BIRR
Loan 1  Addis MF Three years for
the duration and
the of interest
12%
100,000 BIRR
Total funding 318,000 birr

33
Debt service it include
repayment monthly loan period
and clear plan

34
Organization and Staff
Organization of the business
Staff requirements
Position Task Responsibilities Qualification
Manager Mearugu eurkuye Over all control 12 years
Degree in
Management
Accountant Taye Megersa Diploma 6 years
Secretary Mulugeta Chala Level II 3 years
Casher Kebede Hailu 12+2 8 years
Guard Ayle Teshome Certificate 10 years

35
SELLING PRICE
The main products of this business are bed, tables, chairs and doors. It
have different prices in each case of their quality and types.
Comparison of competitors selling price Types of products project selling
price make clear production sales plan to sale the following units:

36
PROMOTIONAL MEASURES
We promote our products by distributing business cards and bill boards
in known places and we pay 1000 birr per month.
Marketing strategy
Our products prefer its marketing strategy by promoting by different
mechanisms and also by producing a high quality and selling with
medium selling price relative to the competitors.

37
2. PRODUCTION PLAN
Production process
The production process of these products are as follows:
INPUT PROCESS OUTPUT
Receiving customers order
Preparing raw material
Produce based on customers wants
DIRECT MATERIAL COST and INDIRECT MATERIAL COST it includes Unit
cost and Quantity needed, COST OF FIXED ASSET (machines ASSET )
cost useful life annual DR annual DE

38
POSITION Number Salary Remark
Manager 01 8500
Secretary 01 3000
Purchase and finance 01 4500
Total ILC
16000
Internet controller and
café services
05 4000 20,000
Total labor cost Birr 40,000
COST OF LABOR
The cost of labor includes both direct and indirect labor costs.

39
OVER HEAD MONTHLY EXPENSES
Utility expenses 1500
Maintenance expenses 2000
Advertizing expenses 1000
Depreciation expense 258
Rent expense 3000
Indirect material and Indirect labor 8980
Total FOH EXPENSES 16738
•It indicates that the whole factory costs that are the indirect material and
labor costs. These costs are other than DM and DL costs incurred in the
production process. The basic elements of FOH costs for this business
are utilities, repair and maintenance of factory equipment and
advertizing expenses. FOH EXPENSES

OVER HEAD MONTHLY EXPENSES
Utility expenses 1500
Maintenance expenses 2000
Advertizing expenses 1000
Depreciation expense 258
Rent expense 3000
Indirect material and Indirect labor 8980
Total FOH EXPENSES 16738
FOH EXPENSES
40

After discovering potential / possible Basic Clerical Support
ideas Generally, the main customers of this product are the social
community of the environment specially all forms of civil servants,
office clerical personnel, governmental and private institutions.
The main location of the business is established in the AA City
administration which is capital city of Ethiopia specifically in
Gulele Sub City which is Around Addisu Gebeya.
Business plan on basic clerical works
Business plan of Internet Café
41

Business experience and qualification of the
entrepreneur
The internet café work products has an experienced
employees that are knowledgeable and have a full skill
of regarding the net service.
Hence, His organization employees have a two year
and above work experience.
The experience and qualification of the employees are
as follows;
42

N
O
Name of employee QUALIFICA
TION
EXPERIENC
ES
1
2
Bekalu Azeze
Selam Meles
MA in Vocational
Management
MA in ICT
20 years
13
3
4
Araresee Ibisa
Zelalem Lalem
Degree In software
engineering
Degree in cyber security
6 years
2 years
5
6
Mulugeta Chala
Hailu Aragaw
Level 2 Food and Beverage
Operation
Level 3 Food and Beverage
Operation
3 years
2 years
7
8.
Kebede Hailu
Wakeyo calichisda
Level 2in Basic clerical
works, trainee marketing
management (cooperative
Trainees
Trainees
43

Start-up capital
Investment…………………………..10 million Birr
Hayluu Gidadada financed me the project 17, 500.00
Birr
Working capital……………….. ……62,500 Birr
Total………………………………… 80,000 Birr
Source of capital
Own savings………………................40%
LOAN FROM Addis MF………………60%
44

Thank You!
45

Sample teachers guide berhanu tadesse

Recommended

Recommended

More Related Content

What's hot

What's hot (20)

Similar to Sample teachers guide berhanu tadesse

Similar to Sample teachers guide berhanu tadesse (20)

More from berhanu taye

More from berhanu taye (20)

Recently uploaded

Recently uploaded (20)

Sample teachers guide berhanu tadesse

Editor's Notes