TeamBoarding Your Talent with Clearwater's TQTM
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This document discusses building high-functioning teams through team boarding and developing team intelligence (TQTM). It makes the case that teams are important for business goals and outlines the characteristics of team players, such as being effective communicators, problem solvers, and results-driven. The document describes Clearwater Consulting Group's TQTM approach, which involves understanding team member behaviors through DiSC profiles in order to improve communication, relationships, productivity and business results. The goal is for teams to be known for sustainability and success.
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TeamBoarding Your Talent with Clearwater's TQTM
- 1. TeamBoarding Your Talent Building better leaders and sustainable cultures of engagement, accountability, and results
- 2. Agenda • The Case for Teams • How to Spot the Team Player • Team Boarding for Success—TQ™ • Take-aways 2
- 3. The High Functioning Team A small number of people with complementary skills who are committed to a common purpose, performance goals, and approach and for which they hold themselves mutually accountable. Jon Katzenbach and Douglas Smith, The Wisdom of Teams 3
- 4. The Case for a Focus on Teams • The Manufacturing Performance Institute's 2005 Census of Managers, states that 70% of organizations use teams to "accomplish their business goals.” • A recent CCL client survey found that 20% of companies are using team coaching or development for their senior teams, and 46% of participants recommend that senior teams receive team coaching to create a culture change. • Results include: • Products get to market faster • Customers get better service • Employees are more satisfied • Quality of product and service increase • Productivity costs decrease • Students learn better • Creativity and innovation are enhanced 4
- 5. The Case for a Focus on Teams • We believe that breakthrough ideas often result from the work of teams seeking to creatively solve real client challenges. Boston Consulting Group • There is an emphasis on team achievements and pride in individual accomplishments that contribute to our overall success. Google • When employees pull their own weight in a unified and synchronized way then the results will be better than uncoordinated heroic efforts of a few. SAS • Teamwork, with a focus on service, provides our clients with leading technology and proven results. Our employees are experts at what they do, and form experienced teams with the talent and passion to serve our customers. ??? 5
- 6. The Team Player—What to look for • A team player is someone who puts aside his personal goals and cooperates with others, strives for a common goal. • Key Characteristics: • Effective Communicator & Good Listener • Problem Solver • Collaborator & Partner • Relationship Builder • Results-driven • Skilled at: developing trust, meeting facilitation, resolving conflict 6
- 7. Clearwater Team Development TQ™ • TQ™ is the ability to understand that there is “intelligence” that lives at a systemic level in the uniqueness of a team. • It involves learning how to collaborate, communicate, problem solve, and hold each other accountable to reach the goals. 7
- 8. Components of TQ™ Success
- 9. Team Relationships and the Team Profile • Understanding Self and Others • What is DiSC? • A tool to understand complexity of behaviors • Applies insights to self, others and situations • Explains the why and how of what we say and do • Developed in 1924 by PhD Dr. William Marsten, from Harvard Univ. • Has been for over 30 years, in 25 different languages by 40 million 9
- 10. Individual Profiles and the Team Profile--Dimensions of DiSC 1. 2.
- 11. Individual Profiles and the Team Profile Direct Influence Results oriented Results oriented Competitive Enthusiastic Conscientious Supportive Accuracy Impact on others Measured Friendly
- 12. The TQ™ Challenge • How can your teams improve communication, build stronger relationships, yield higher levels of productivity and improve business results? • What will your teams be known for? • How will your teams sustain their work? 12
- 13. Clearwater Consulting Group • Women-owned consulting firm founded in 2005, headquartered in Atlanta, GA • Company focus is senior team development for greater organizational clarity • Reach us at www.clearwater-consulting.com • Phone us at 404-842-0987 13
Editor's Notes
- V2
- We listen and learn from each other. We're a company with a healthy respect for individual opinions and contributions. We value diversity in our team and believe that a work environment that embraces differences is critical to our success. REI strives to offer a safe environment where staff members feel comfortable being themselves and expressing their opinions. GPTW—We’re all in this together; Work with over 100 teams At CW, we believe that teams are the heartbeat of work in all businesses – create norms, agreements, and work patterns that can be either business sustaining or derailing. Every team has an impact on the organization and needs to know how it is perceived and how it can contribute.
- The whole is greater than the sum of its parts Contributor--task Collaborator--goal Communicator--process Challenger—question Team Players and Teamwork—Glenn Parker Teamboarding for success means Building TQ
- New corporate goals/strategy A difficult change (team cut in half; downsizing) New boss Lack of alignment between teams Need for a focus Lack of skill on team Lack of a clear vision Difficulty with conflict (one person is toxic) Lack of results Lack of clarity of mission or roles Lack of trust Lack of vision, purpose charter Lack of communication or interpersonal skills
- Team Profile : strengths and styles of each individual, characteristics of the team as a whole Team Leadership: the art and skill of continuous monitoring of internal and external conditions, accessing appropriate resources, and coaching team members Team Skills : a few of the topics include Dealing with the Dynamics of Change, Proactive Problem Solving, Collaborating Effectively, and Stepping up to the Vision Team Structure : focuses on energizing the Charter & Purpose, Goal Clarity, Roles & Responsibilities, Incentives, Measuring what Matters Framework Integrates Head & Heart for the team You build an effective, accountable , collaborative team. Engagement levels rise. Trust increases. Less time is spent fixing problems or pointing blame and more on creatively inventing the next best thing. Each participating team is more productive unto itself, and that forward motion accelerates the opportunity for success of the organization, particularly when the culture as a whole starts to shift toward vocabulary, metrics, expectations, and behaviors that all sync up, that are all in alignment . This is a new way of thinking about working together. It’s not just checking off the to do’s for goals set at the beginning of the year and never looked at again. It’s about embracing the how of it – how we interact, how we share information, how we support each other, how we recruit and rely on allies, how we produce, how we learn along the way and how we wisely, quickly build on that. How what I do affects you and your department. Being proactive, thoughtful, considerate, creative. TQ shifts a team from being merely competent to exceptional Instills collective approach to Proactively solving problems Leveraging talent Bringing organizational vision to life Creatively collaborating and innovating
- One element of this component of the TQ model
- SETUP: Observable behavior versus judgment. Facilitate – why do this? Clients, team mates, spouses What do you notice about this person – physical gestures, verbs, eye contact What is appealing – not appealing about that style for you How would you approach this style if you wanted to persuade them about something
- FAQs – where Dot Falls, sharing profiles (primary, secondary), accessing ALL quadrants as needed