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Creating High Performance Teams  By Greg Sievers February 2010
Learning Objectives <ul><li>Participants will be able to know & understand: </li></ul><ul><li>Why creating High Performanc...
Two fundamental questions? Where are we going? How will we get there? GS Consulting LLC
NBA Boston Celtic’s 1966 <ul><li>A record 8 in a row from 1958-1966!! </li></ul><ul><li>Shared leadership </li></ul><ul><l...
Where the Performance Goes August 2005  Harvard Business Review article titled “Turning Strategy  into Great Performance” ...
High Performance Team Model Team Effectiveness Performance Services & products meet or exceed performance standards Proces...
Corp Culture Clear mission and shared vision Corp values Employee recognition Physical Environment Employee Empowerment Hi...
High Performance Team Model Team Effectiveness Performance Services & products meet or exceed performance standards Proces...
High Performance Team Model Team Effectiveness Performance Services & products meet or exceed performance standards Proces...
High Performance Team Model Team Effectiveness Performance Services & products meet or exceed performance standards Proces...
High Performance Team Assessment  (HPTA) <ul><li>Review the handout….. </li></ul><ul><li>GOALS & VISION </li></ul><ul><li>...
Client’s Culture/Tools <ul><li>Team Interview  </li></ul><ul><li>New Hire Orientation </li></ul><ul><ul><li>Understand tea...
Client’s Culture/Tools   (cont.) <ul><li>Post Implementation Review (PIR) </li></ul><ul><li>Critical Incident Analysis (CI...
Communication/Feedback Challenges <ul><li>We don’t want to hurt each other’s feelings </li></ul><ul><li>We avoid direct an...
Recommendations <ul><li>Review the High Performance Team (HPT) Model and the HPTA </li></ul><ul><li>Define each of the key...
Recommendations (cont.) <ul><li>Encourage people to truly listen to feedback and act on it </li></ul><ul><li>Need to pract...
Summary <ul><li>Why creating HPT’s are important? </li></ul><ul><li>What are HPT’s? </li></ul><ul><li>How to create HPT? <...
Some Resources http:// www.odnoregon.org / http://www.margaretwheatley.com/articles/emergence.html http://introtochangewit...
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Creating High Performance Teams Final

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Creating High Performance Teams Final

  1. 1. Creating High Performance Teams By Greg Sievers February 2010
  2. 2. Learning Objectives <ul><li>Participants will be able to know & understand: </li></ul><ul><li>Why creating High Performance Team’s (HPT) are important? </li></ul><ul><li>What are HPT’s? </li></ul><ul><li>How to create a HPT? </li></ul>GS Consulting LLC
  3. 3. Two fundamental questions? Where are we going? How will we get there? GS Consulting LLC
  4. 4. NBA Boston Celtic’s 1966 <ul><li>A record 8 in a row from 1958-1966!! </li></ul><ul><li>Shared leadership </li></ul><ul><li>Ego less playing </li></ul><ul><li>Basic fundamentals </li></ul>GS Consulting LLC
  5. 5. Where the Performance Goes August 2005 Harvard Business Review article titled “Turning Strategy into Great Performance” ____________________________________________ GS Consulting LLC 63% Averaged Realized Performance 37% Averaged Unrealized Performance 5.2% Poorly communicated strategy 4.5% Actions required to execute not clearly defined 4.1% Unclear accountabilities for execution 3.7% Organizational silos and culture blocking execution 3.0% Inadequate performance monitoring 3.0% Inadequate consequences or rewards for failure or success 2.6% Poor senior leadership 1.9% Uncommitted leadership 0.7% Unapproved strategy
  6. 6. High Performance Team Model Team Effectiveness Performance Services & products meet or exceed performance standards Process Group maintains or enhances its ability to work Personal Members needs are met Team Structure Clear goals Clearly-defined roles Sufficient time Effective group culture Group norms Accountability Corp Culture Clear mission and shared vision Corp values Employee recognition Physical Environment Employee Empowerment Team Process Problem solving Decision making Conflict management Communication Boundary management Outcomes GS Consulting LLC Adapted from Roger Schwarz’s The Skilled Facilitator
  7. 7. Corp Culture Clear mission and shared vision Corp values Employee recognition Physical Environment Employee Empowerment High Performance Team Model Team Effectiveness Performance Services & products meet or exceed performance standards Process Group maintains or enhances its ability to work Personal Members needs are met Outcomes Team Structure Clear goals Clearly-defined roles Sufficient time Effective group culture Group norms Accountability Team Process Problem solving Decision making Conflict management Communication Boundary management <ul><li>Corp Culture </li></ul><ul><li>Clear mission and shared vision </li></ul><ul><li>Corp values </li></ul><ul><li>Employee recognition </li></ul><ul><li>Physical Environment </li></ul><ul><li>Employee Empowerment </li></ul>GS Consulting LLC Adapted from Roger Schwarz’s The Skilled Facilitator
  8. 8. High Performance Team Model Team Effectiveness Performance Services & products meet or exceed performance standards Process Group maintains or enhances its ability to work Personal Members needs are met Outcomes Team Process Problem solving Decision making Conflict management Communication Boundary management Corp Culture Clear mission and shared vision Corp values Employee recognition Physical Environment Employee Empowerment Team Structure Clear goals Clearly-defined roles Sufficient time Effective group culture Group norms Accountability <ul><li>Team Structure </li></ul><ul><li>Clear goals </li></ul><ul><li>Clearly-defined roles </li></ul><ul><li>Sufficient time </li></ul><ul><li>Effective group culture </li></ul><ul><li>Group norms </li></ul><ul><li>Accountability </li></ul>GS Consulting LLC Adapted from Roger Schwarz’s The Skilled Facilitator
  9. 9. High Performance Team Model Team Effectiveness Performance Services & products meet or exceed performance standards Process Group maintains or enhances its ability to work Personal Members needs are met Team Structure Clear goals Clearly-defined roles Sufficient time Effective group culture Group norms Accountability Corp Culture Clear mission and shared vision Corp values Employee recognition Physical Environment Employee Empowerment Outcomes <ul><li>Team Process </li></ul><ul><li>Problem solving </li></ul><ul><li>Decision making </li></ul><ul><li>Conflict management </li></ul><ul><li>Communication </li></ul><ul><li>Boundary management </li></ul>GS Consulting LLC Adapted from Roger Schwarz’s The Skilled Facilitator
  10. 10. High Performance Team Model Team Effectiveness Performance Services & products meet or exceed performance standards Process Group maintains or enhances its ability to work Personal Members needs are met Team Structure Clear goals Clearly-defined roles Sufficient time Effective group culture Group norms Accountability Corp Culture Clear mission and shared vision Corp values Employee recognition Physical Environment Employee Empowerment Team Process Problem solving Decision making Conflict management Communication Boundary management Outcomes Team Effectiveness Performance Services & products meet or exceed performance standards Process Group maintains or enhances its ability to work Personal Members needs are met GS Consulting LLC Adapted from Roger Schwarz’s The Skilled Facilitator
  11. 11. High Performance Team Assessment (HPTA) <ul><li>Review the handout….. </li></ul><ul><li>GOALS & VISION </li></ul><ul><li>PLANNING & EXECUTION </li></ul><ul><li>TEAM COMPETENCIES </li></ul><ul><li>OUTWARD PERSPECTIVE </li></ul><ul><li>TEAM DYNAMICS </li></ul>GS Consulting LLC
  12. 12. Client’s Culture/Tools <ul><li>Team Interview </li></ul><ul><li>New Hire Orientation </li></ul><ul><ul><li>Understand team concept & employee empowerment </li></ul></ul><ul><li>Buddy System/Checklist </li></ul><ul><li>Team Checklist (expectations, roles) </li></ul><ul><ul><li>Clarifies what’s expected of team members </li></ul></ul><ul><ul><li>Facilitated by internal facilitator </li></ul></ul><ul><li>Team Improvement Review </li></ul><ul><ul><li>Lessons Learned (Team & Individual) </li></ul></ul><ul><ul><li>High Performance Team Assessment (HPTA) </li></ul></ul><ul><ul><li>Facilitated by internal facilitator </li></ul></ul>GS Consulting LLC
  13. 13. Client’s Culture/Tools (cont.) <ul><li>Post Implementation Review (PIR) </li></ul><ul><li>Critical Incident Analysis (CIA) </li></ul><ul><li>Department Meetings </li></ul><ul><ul><li>Employee and Team Recognition & State of the Union </li></ul></ul><ul><li>Town Halls (need to deal with change or issues) </li></ul><ul><li>THANK YOU Cards - Employee Recognition </li></ul><ul><li>Quarterly Values Events & Values Winners </li></ul><ul><ul><li>Teams vs. Individuals </li></ul></ul>GS Consulting LLC
  14. 14. Communication/Feedback Challenges <ul><li>We don’t want to hurt each other’s feelings </li></ul><ul><li>We avoid direct and honest feedback </li></ul><ul><li>Do not have good models (positive role models…and modeling) </li></ul><ul><li>THEREFORE , we need to learn how to do it effectively! </li></ul>GS Consulting LLC
  15. 15. Recommendations <ul><li>Review the High Performance Team (HPT) Model and the HPTA </li></ul><ul><li>Define each of the key aspects </li></ul><ul><li>Ensure that support comes from the top! </li></ul><ul><li>Model the expected behavior ( especially managers!) </li></ul><ul><li>Teach people how to give and receive constructive feedback </li></ul>GS Consulting LLC
  16. 16. Recommendations (cont.) <ul><li>Encourage people to truly listen to feedback and act on it </li></ul><ul><li>Need to practice respecting other’s viewpoints </li></ul><ul><li>Ensure that there are no penalties for speaking out </li></ul><ul><li>Lot’s of training – practice, practice, practice! </li></ul>GS Consulting LLC
  17. 17. Summary <ul><li>Why creating HPT’s are important? </li></ul><ul><li>What are HPT’s? </li></ul><ul><li>How to create HPT? </li></ul><ul><li>--------------------------------------------------------- </li></ul><ul><li>Any Questions? </li></ul>GS Consulting LLC
  18. 18. Some Resources http:// www.odnoregon.org / http://www.margaretwheatley.com/articles/emergence.html http://introtochangewithoutmigraines.ning.com/ http:// www.managementhelp.org/grp_skll/theory/theory.htm Greg Sievers GS Consulting LLC g. C 503-833-2016 [email_address] GS Consulting LLC http://extraordinarygroups.com/ http://www.schwarzassociates.com/ http://www.tnellen.com/ted/tc/schein.html

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