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“Education
is becoming
more consumer oriented”
Students as Customers
Steve Watt
Regional Vice President
Blackboard, Austra...
Congratulations on your new role!
Congratulations on your new role!
You’ll be
Macho &
Chiseled
Association
Congratulations on your new role!
You’ll be
Macho &
Chiseled
Association
You have new competition!
Congratulations on your new role!
“I knew I wanted to get fit, but
after 3 sessions, I forgot how
to use the equipment and...
Your brief
1. What key problems does
this gym need to
recognise?
Your brief
2. What are some
recommendations we could
make to address these?
Your brief
3. What are the likely
implications if is this gym
makes no changes?
“To satisfy the
customer, is
the mission
and purpose
of every
business”
- Peter Drucker
53%
Source: 2013 University Experience Survey National Report
Students as customers
50
55
60
65
70
75
80
85
90
Skills
Development
Learner
Engagement
Teaching
Quality
Student
Support
Le...
14
Students are the Consumer
They choose where,
how, and when to get their
education
Tech savvy & mobile
Seek course & deg...
A Service Gap Exists
15
NEEDSANDEXPECTATIONS
TIME
WIDENING
SERVICE GAP
Increased expectations and demand doesn’t always me...
16
 Expand support to
accommodate their
non-traditional
students
 Improve student
learning success
 Staff unable to foc...
19
Learning Management
System Support
Hardware/Software
Support
Network/Connectivity
Support
 Faculty & student support
...
Blackboard Student Services: Service Center Dashboard
23
Blackboard Student Services: Service Center Dashboard
24
Why Blackboard Student Services
25
• Expand enrollment of traditional / non-traditional students
• Increase engagement wit...
Students as Customers On Campus…
26
Multifunction
Vending Door Access
Contactless Solutions
ID Card Technologies
Magnetic Stripe Proximity Contactless
• FeliCa
• Mifare Classic 1K & 4K
• Mifare DesFire
With Blackboard Transact you can be ready for the future now!
Education
is becoming
more consumer oriented
Student Retention
Student Engagement
Academic Adoption
Standards Alignment
Blended Learning
Distance Learning
Technology I...
Blackboard
takes a holistic,
learner centric approach
ServicesTechnologies Data
48
Thank You!
Reimagine Education
Join the conversation:
facebook.com/blackboardapac
BlackboardInc
linkedin.com/company/black...
Video Placeholder
Main Topic
Placeholder
>> Insert slides here on your main
topic for the presentation <<
future
END
Resource Slides
Who we are
We will Reimagine Education
by focusing on the learner.
Blackboard 2014: A New Company, A New Approach
Delivered through…
...
Experience and insight makes us a trusted partner
38 Universities in Australia @ Enterprise Level
1,900 International Inst...
With the largest global
community of practice
30Musers across
19Kcustomers worldwide
Blackboard Support
Blackboard Offices
Blackboard PD Centres
Blackboard Data Centres
Blackboard Consulting Centres
Partner ...
We serve institutions with diverse needs and goals
66
67
Why Blackboard
Experience and Longevity
We Live and Breathe Education, and the Business Behind it
Solution Breadth and ...
And an experienced management team
Industry Solutions CorporateTechnology &Services
Matthew Small
Senior Vice President an...
Integrating our best-of-breed products…
A unique vision
for the future
of learning
Challenging conventional thinking and advancing
new models of learningReimagine...
A world inspired
to learn
Vision
To reimagine education
Mission
Resource Slides
Leap-frogging with Awesome
Software
S
Learners first
Constantly observing
Continually synthesizing
Focused on a single experience
Going back in time – setting the stage!
Going back in time!
10’s
To reimagine
education
Our purpose
The new
Blackboard!
UX 2014
90’s
UX 2004
00’s
UX 2008
A New User Experience
in development
Resource Slides
We’re much more than just
LMS – Our Differentiators
S
Student Retention
Student Engagement
Academic Adoption
Standards Alignment
Blended Learning
Distance Learning
Technology I...
84
Students
want…
Better Value
More Choices
Better Results
Education
is becoming
more consumer oriented
Blackboard
takes a holistic,
learner centric approach
ServicesTechnologies Data
87
Integrating our best-of-breed products…
Student Support & Retention
24 X 7 Help Desk
Data Driven Student Retention
Enrollment and Financial Aid
90
Enhance cloud profile
In Design
Blackboard Store
For Instructors
& course
designers
Personalised
Student Page
openeducation.blackboard.com
Australian based web conferencing
• Sydney, Australia
– Complete AU SAS
environment and hosting
center for APAC customers
...
Campus solutions
Commerce and security
Resource Slides
Higher Education
Higher Ed Market Trends
99
Students are the consumer
They choose where,
how, and when to get their
education
Tech savvy & mobile
Seek course & deg...
100
New student journey
Jobs &
Careers
Select an
Institution
Enroll in
Courses
Build a
Profile
Connect to
Employers
Job
Se...
57%
Source: 2013 University Experience Survey National Report
Attracting
& Enrolling
Students
Increased
Competition
Student Success /
Workforce
Alignment
Student Support
& Retention
10...
Attracting
& Enrolling
Students
Increased
Competition
Student Success
/ Workforce
Alignment
Student
Support &
Retention
10...
Learner
centric
education
Non-
traditional
learners
Big-data in
mainstream
Consumer-
preferences/
alternative
models
Onlin...
Resource Slides
Vocational Education &
Training
Competency Based Learning
107
Competency Based Learning
Private Cloud
Bundles
Blackboard PLUS Plans
Now include Academic Change Management
Blackboard Managed Hosting PLATINUM and DIAMOND Plans have no...
Blackboard Adoption Services.
T&L Bundle – Learn more online
The Blackboard Learn More Online training bundle provides a f...
Blackboard Cloud Services
113
Cloud Services Network Operations Center (NOC) in Virginia, U.S.
Blackboard technology is mi...
Bb Cloud Services Core Value Proposition
114
Blackboard Experience
Security
Cost Control
Scalability
Fully Managed Service
Resource Slides
116
Consumers of
Data / Info
Engage with
Apps
Pursue skills &
Competencies
Follow
Employers
Listen to
Peers
Students now choos...
We support the new vision for education
118
BLACKBOARD: Aligned to education markets and needs
Emphasis on product quality...
We understand the challenges you face
 Engaging parents
 Integrating technology in classrooms
 Training teachers
 Grad...
So we’ve taken a more learner-centric approach
Technologies
Services
Data
With integrated teaching and learning solutions
Parent Engagement Workforce Readiness Blended Learning
Teaching & Learning...
We’re shaping the future of education
We’re shaping the future of education with big
ideas that challenge conventional thi...
Experience and insight makes us a trusted partner
73% OF WORLD’S TOP 100
UNIVERSITIES WORK WITH
BLACKBOARD*
SERVE 19,000+ ...
With the largest global community of practice
124
30M USERS
ACROSS
19KCUSTOMERS
WORLDWIDE
And an experienced management team
125
JAY BHATT
President
Chief Executive Officer
GARY LANG
Senior Vice President
Product...
Mission to reimagine education for global education trends
Education is truly global
Online and mobile everywhere
Big-data...
Encouraging active learning, the use of innovative teaching approaches
and technology, and promoting the adoption of flexi...
Improved Portfolio
Available Now (April 2014)
Improved Safe Assign Integration
Available Now (April 2014)
Social Learning
Available Now
Cloud Profile Opt-in and Delete
Available Now (December 2013)
Offline Access to Course Content
In Design
Blackboard innovations for improving Academic
Technology Adoption
Education is truly global
Academic Technology Adoption
T...
Anonymous and Parallel Marking
Available Now (April 2014)
LIS 2.0 & Mark Exchange
Available Now (April 2014)
User &
Module Data
Final Marks
Instructor Grading App
In Design
Blackboard Store
For Instructors
& course
designers
Personalised
Student Page
Hijri Calendar
In Design
Conceptual mock-up subject to change without notice
Blackboard innovations for improving
Learner Progression & Retention
To create an empowering environment for student succe...
Student Engagement
Available Now
Instructor Adoption of Learn
Available Now
Analytics for Learn
Mobile Activity
Mobile indicator data slicer
enables users to distinguish
Mobile Learn access from
web...
Country-specific Analytics for Learn
Available Now & In Research
• Translation (Arabic,
Dutch, Portuguese,
Spanish, Swedis...
Keeping Students Informed
via the Connect Notification Platform
• Enhanced 2-way SMS communication for Lecturers
to intera...
Blackboard innovations for improving
Widening Participation
Expanding access to quality higher education to
make the world...
openeducation.blackboard.com
International Expansion
In June
• Sydney, Australia
– Complete AU SAS
environment and hosting
center for APAC customers
– ...
Mobile: A complete experience
In Development
Video
Web Tour
Multimedia Library
Private Chat
Conferencing from a Browser: simple and convenient
In Design
High fidelity user experience: clear and compelling
In Design
• Richer Audio
• High Quality Video
• Sharper, Faster
Applic...
Blackboard innovations for improving
Student Employability
To strengthen student uptake of Graduate Attributes through
Wor...
Enhance cloud profile
In Design
Instructor Grading App
In Design
Thank You
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sal...
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Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sales, A/NZ

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Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sales, A/NZ

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Bb Education on Tour | Students as Customers | Bb Transact and Student Services | Steve Watt, Regional Vice President, Sales, A/NZ

  1. 1. “Education is becoming more consumer oriented” Students as Customers Steve Watt Regional Vice President Blackboard, Australia & New Zealand
  2. 2. Congratulations on your new role!
  3. 3. Congratulations on your new role! You’ll be Macho & Chiseled Association
  4. 4. Congratulations on your new role! You’ll be Macho & Chiseled Association
  5. 5. You have new competition!
  6. 6. Congratulations on your new role! “I knew I wanted to get fit, but after 3 sessions, I forgot how to use the equipment and there was no-one to help me.” “My instructors were really fit, but pretty bad teachers! “ “Parking was a hassle, the gym was often locked when I wanted to go…”
  7. 7. Your brief 1. What key problems does this gym need to recognise?
  8. 8. Your brief 2. What are some recommendations we could make to address these?
  9. 9. Your brief 3. What are the likely implications if is this gym makes no changes?
  10. 10. “To satisfy the customer, is the mission and purpose of every business” - Peter Drucker
  11. 11. 53% Source: 2013 University Experience Survey National Report
  12. 12. Students as customers 50 55 60 65 70 75 80 85 90 Skills Development Learner Engagement Teaching Quality Student Support Learning Resources Quality of entire educational experience Quality of teaching Focus areas Questionnaire items 2012 2013 University Experience Survey National Report , March 2014
  13. 13. 14 Students are the Consumer They choose where, how, and when to get their education Tech savvy & mobile Seek course & degree options Attentive to skills & competencies Value & outcomes focused
  14. 14. A Service Gap Exists 15 NEEDSANDEXPECTATIONS TIME WIDENING SERVICE GAP Increased expectations and demand doesn’t always mean increased resources, so the institutional workload pays the price
  15. 15. 16  Expand support to accommodate their non-traditional students  Improve student learning success  Staff unable to focus on faculty support and LMS maintenance priorities  Difficulty scaling operation to meet peak demands Charles Darwin University “Thank you. My call was answered promptly, professionally and patiently and he knew what I was talking about straight away and had an easy fix for it. Great service!” “The man I spoke to was so patient and helpful. It was a relief to have my problem sorted out so quickly. A thousand thankyous!!”  38% of requests handled outside of office hours  70% of calls answered in under 60 seconds  85% of issues are resolved on the first contact  Continuous improvement process to enhance end user experience Partnered with Blackboard to deploy Learn support adding Blackboards technology platform including self-help portal and incident management system. SOLUTION: 24/7 Blackboard Learn Support
  16. 16. 19 Learning Management System Support Hardware/Software Support Network/Connectivity Support  Faculty & student support  Course access/availability  Course content  Grading  Collaboration tools  CRM/Ticketing  Publishing software  Multiple device support  Operating system  Media Player  Productivity software  Plugins  ERP/SIS support  Common questions  Automated password reset  Authentication systems  WiFi access issues  Network support  Common questions Blackboard Student Services: Help Desk Solutions
  17. 17. Blackboard Student Services: Service Center Dashboard 23
  18. 18. Blackboard Student Services: Service Center Dashboard 24
  19. 19. Why Blackboard Student Services 25 • Expand enrollment of traditional / non-traditional students • Increase engagement with apps & advisors • Improve student support thru personalized services • Drive higher completion and employment outcomes • Deliver data for making better decisions
  20. 20. Students as Customers On Campus… 26
  21. 21. Multifunction Vending Door Access Contactless Solutions
  22. 22. ID Card Technologies Magnetic Stripe Proximity Contactless • FeliCa • Mifare Classic 1K & 4K • Mifare DesFire
  23. 23. With Blackboard Transact you can be ready for the future now!
  24. 24. Education is becoming more consumer oriented
  25. 25. Student Retention Student Engagement Academic Adoption Standards Alignment Blended Learning Distance Learning Technology Integration Graduating Students Student Enrollment Rising Costs Measurement of Success Workforce Readiness Training Teachers Engaging Community Digital Content Assessment & Feedback We understand your challenges
  26. 26. Blackboard takes a holistic, learner centric approach ServicesTechnologies Data
  27. 27. 48
  28. 28. Thank You! Reimagine Education Join the conversation: facebook.com/blackboardapac BlackboardInc linkedin.com/company/blackboard @BlackboardAPAC @Blackboard and @uxmoose blog.blackboard.com
  29. 29. Video Placeholder
  30. 30. Main Topic Placeholder >> Insert slides here on your main topic for the presentation <<
  31. 31. future
  32. 32. END
  33. 33. Resource Slides Who we are
  34. 34. We will Reimagine Education by focusing on the learner. Blackboard 2014: A New Company, A New Approach Delivered through… New Operating Focus New Solutions New Structure
  35. 35. Experience and insight makes us a trusted partner 38 Universities in Australia @ Enterprise Level 1,900 International Institutions 12,300 K-12 Schools & Districts 1,800 Vocational, Corporate & Government Orgs • Academic Ranking of World Universities 2014. ** Percentage of Top 50 Times Higher Education Reputation Ranking 2014 100% of Australia’s TOP 100 globally ranked Universities work with Blackboard* 80% of world’s leading academic institutions work with Blackboard** Serve 30M users via 19,000+ clients in 100 countries Company roots in education since 1997 175 Institutions in Australia & New Zealand
  36. 36. With the largest global community of practice 30Musers across 19Kcustomers worldwide
  37. 37. Blackboard Support Blackboard Offices Blackboard PD Centres Blackboard Data Centres Blackboard Consulting Centres Partner Headquarters
  38. 38. We serve institutions with diverse needs and goals 66
  39. 39. 67 Why Blackboard Experience and Longevity We Live and Breathe Education, and the Business Behind it Solution Breadth and Depth unmatched in the industry Largest Community, Global Presence Quality and Innovation at scale
  40. 40. And an experienced management team Industry Solutions CorporateTechnology &Services Matthew Small Senior Vice President and Managing Director, International Maurice Heiblum Senior Vice President Higher Education, Corporate & Government Markets Mark Belles Senior Vice President K-12 David Marr Senior Vice President Blackboard Transact Mark Strassman Senior Vice President Product Management Katie Blot Senior Vice President Education Services Gary Lang Senior Vice President Product Development Support & Cloud Services Michael Bisignano Senior Vice President General Council Tracey Stout Senior Vice President Marketing Bill Davis Chief Financial Officer Denise Haselhorst Senior Vice President Human Resources Jay Bhatt President Chief Executive Officer
  41. 41. Integrating our best-of-breed products…
  42. 42. A unique vision for the future of learning Challenging conventional thinking and advancing new models of learningReimagine Shifting from point products to integrated solutionsRedesign Evolving beyond the traditional LMS to create a holistic learning and teaching environmentRedefine
  43. 43. A world inspired to learn Vision To reimagine education Mission
  44. 44. Resource Slides Leap-frogging with Awesome Software
  45. 45. S
  46. 46. Learners first
  47. 47. Constantly observing
  48. 48. Continually synthesizing
  49. 49. Focused on a single experience
  50. 50. Going back in time – setting the stage!
  51. 51. Going back in time! 10’s To reimagine education Our purpose The new Blackboard! UX 2014 90’s UX 2004 00’s UX 2008
  52. 52. A New User Experience in development
  53. 53. Resource Slides We’re much more than just LMS – Our Differentiators
  54. 54. S
  55. 55. Student Retention Student Engagement Academic Adoption Standards Alignment Blended Learning Distance Learning Technology Integration Graduating Students Student Enrollment Rising Costs Measurement of Success Workforce Readiness Training Teachers Engaging Community Digital Content Assessment & Feedback We understand your challenges
  56. 56. 84 Students want… Better Value More Choices Better Results
  57. 57. Education is becoming more consumer oriented
  58. 58. Blackboard takes a holistic, learner centric approach ServicesTechnologies Data
  59. 59. 87
  60. 60. Integrating our best-of-breed products…
  61. 61. Student Support & Retention 24 X 7 Help Desk Data Driven Student Retention Enrollment and Financial Aid
  62. 62. 90
  63. 63. Enhance cloud profile In Design
  64. 64. Blackboard Store For Instructors & course designers Personalised Student Page
  65. 65. openeducation.blackboard.com
  66. 66. Australian based web conferencing • Sydney, Australia – Complete AU SAS environment and hosting center for APAC customers – Includes Mobile, MP4 Conversion, and Integrated Telephony – Maintenance windows that conform to local time zones • Support for accented characters
  67. 67. Campus solutions
  68. 68. Commerce and security
  69. 69. Resource Slides Higher Education
  70. 70. Higher Ed Market Trends
  71. 71. 99 Students are the consumer They choose where, how, and when to get their education Tech savvy & mobile Seek course & degree options Attentive to skills & competencies Value & outcomes focused
  72. 72. 100 New student journey Jobs & Careers Select an Institution Enroll in Courses Build a Profile Connect to Employers Job Search Enroll in Courses Skills Required Competencies & Skills Acquire Skills Multiple Institutions Choose Degree Graduate School High School Students Adult LearnersCollege Students
  73. 73. 57% Source: 2013 University Experience Survey National Report
  74. 74. Attracting & Enrolling Students Increased Competition Student Success / Workforce Alignment Student Support & Retention 102 Creating a new set of challenges Varied Learning Styles & Modalities Operational Efficiency
  75. 75. Attracting & Enrolling Students Increased Competition Student Success / Workforce Alignment Student Support & Retention 103 Creating a new set of challenges Varied Learning Styles & Modalities Operational Efficiency “Business” challenges for Administrators “Learning/ Engagement” challenges for Instructors Support/ Operational challenges for CIO/IT
  76. 76. Learner centric education Non- traditional learners Big-data in mainstream Consumer- preferences/ alternative models Online & mobile everywhere
  77. 77. Resource Slides Vocational Education & Training
  78. 78. Competency Based Learning
  79. 79. 107 Competency Based Learning
  80. 80. Private Cloud Bundles
  81. 81. Blackboard PLUS Plans Now include Academic Change Management Blackboard Managed Hosting PLATINUM and DIAMOND Plans have now been upgraded to PLUS Plans. These new PLUS plans include Academic Change Management consulting engagement to help drive adoption of the Blackboard Learn system. This annual planning process is the first step in providing a foundational and holistic understanding of the technology, integration and resources that will be required to implement and grow the Blackboard Learn System within your institution. A series of onsite and online activities facilitate a smooth and well-organized implementation or upgrade of the Blackboard Learn System and ensure alignment with your strategic e‐Learning goals and initiatives. Components include: • Annual onsite Implementation Planning workshop is focused on creating and maintaining a roadmap for deploying and managing Blackboard Learn successfully at your organization • What’s New in Course Delivery or What’s New In Academic Collaboration workshops cover both Administrator and Instructor perspectives • Follow up sessions for reviewing progress, focused GUI enhancement, or risk mitigation. • Test & Development+: a test environment, 10 hours annually of technical consultation, and two seats in Blackboard Building Block Essentials Online or Blackboard Integration Framework Online. 111
  82. 82. Blackboard Adoption Services. T&L Bundle – Learn more online The Blackboard Learn More Online training bundle provides a flexible method to train a large number faculty in and to allow an institution to budget training dollars in advance. The online courses and recorded sessions cover a variety of topics in three different modes of delivery to accommodate diverse learning preferences and busy teaching schedules. Together, the package offers an institution an opportunity to increase adoption significantly and improve course quality. The Learn More Online bundle includes: 100 Seats in any of the following Eight Instructor-Facilitated Online Courses • Getting Started with Blackboard (orientation) • Building Courses (Part 1: Certification) • Enhancing Communication (Part 2: Certification) • Assessing Learners (Part 3: Certification) • Designing Engaging Content (Part 1: Advanced Certification) • Building Online Communities (Part 2: Advanced Certification) • Monitoring Student Performance (Part 3 Advanced Certification) • Evaluating Courses for Effective Instruction (hybrid course – incl 6-hour synchronous training session) Access to Two Exclusive Best Practices Synchronous Recordings (only available with this bundle) • Building Quality Courses • Ready, Set, Collaborate Unlimited Seats in Two Self-paced Courses • Introduction to Blackboard • Teaching & Learning What’s New 112
  83. 83. Blackboard Cloud Services 113 Cloud Services Network Operations Center (NOC) in Virginia, U.S. Blackboard technology is mission-critical to educational strategy Follow-the-sun 24x7x365 in-depth coverage Offering Private Cloud Services since 1999 230+ Full-time resources based in 4 continents 9 production Tier 3 Datacenters around the world Highly Scalable, Reliable & Redundant Infrastructure Currently managing 14 petabytes of storage
  84. 84. Bb Cloud Services Core Value Proposition 114 Blackboard Experience Security Cost Control Scalability Fully Managed Service
  85. 85. Resource Slides
  86. 86. 116
  87. 87. Consumers of Data / Info Engage with Apps Pursue skills & Competencies Follow Employers Listen to Peers Students now choose where, when and how to learn Attend Multiple Institutions
  88. 88. We support the new vision for education 118 BLACKBOARD: Aligned to education markets and needs Emphasis on product quality & innovation Integrated product sets and workflows Customized solutions for learning, teaching and education at all levels Focus on long-term innovation Streamlined customer account management and partnership Commitment to industry citizenship
  89. 89. We understand the challenges you face  Engaging parents  Integrating technology in classrooms  Training teachers  Graduating students  Shift of students from consumers to creators  Rising costs and declining funds  Evolution of online learning  Retaining and graduating students  Rise of data-driven learning and assessment  Cost effective teaching & learning  Focus on openness and integration of technology  Engaging and retaining learners  Educating inside and outside the classroom  Connecting with your community SCHOOLS FURTHER EDUCATION HIGHER ED
  90. 90. So we’ve taken a more learner-centric approach Technologies Services Data
  91. 91. With integrated teaching and learning solutions Parent Engagement Workforce Readiness Blended Learning Teaching & Learning Skills Development Online Learning Blended Learning Online Insights 121 SCHOOLS FURTHER EDUCATION HIGHER ED
  92. 92. We’re shaping the future of education We’re shaping the future of education with big ideas that challenge conventional thinking and advance new models of learning. Every day we’re inspiring people to find new ways to learn, connect and drive change in the way education is delivered and experienced. Through technology and services we bring people closer to the knowledge they seek and to ways they can change their own education and their own world for the better.
  93. 93. Experience and insight makes us a trusted partner 73% OF WORLD’S TOP 100 UNIVERSITIES WORK WITH BLACKBOARD* SERVE 19,000+ CLIENTS IN 100 COUNTRIES 123 COMPANY ROOTS IN EDUCATION SINCE 1997 * Times Higher Education World University Reputation Rankings 2014 WE WORK WITH 1,900 INTERNATIONAL INSTITUTIONS
  94. 94. With the largest global community of practice 124 30M USERS ACROSS 19KCUSTOMERS WORLDWIDE
  95. 95. And an experienced management team 125 JAY BHATT President Chief Executive Officer GARY LANG Senior Vice President Product Development Support & Cloud Services MATTHEW SMALL Senior Vice President and Managing Director International MAURICE HEIBLUM Senior Vice President Higher Education, Corporate & Government Markets MARK BELLES Senior Vice President K-12 MICHAEL BISIGNANO, Senior Vice President General Council INDUSTRY SOLUTIONS CORPORATE TECHNOLOGY & SERVICES DAVID MARR Senior Vice President Blackboard Transact BILL DAVIS Chief Financial Officer KATIE BLOT Senior Vice President Education Services TRACEY STOUT Senior Vice President Marketing MARK STRASSMAN Senior Vice President Product Management DENISE HASELHORST Senior Vice President Human Resources
  96. 96. Mission to reimagine education for global education trends Education is truly global Online and mobile everywhere Big-data in the mainstream Non-traditional learners Consumer preferences/alternative models Learner centric education
  97. 97. Encouraging active learning, the use of innovative teaching approaches and technology, and promoting the adoption of flexible and varied teaching delivery methods Learner centric education Learner engagement Blackboard innovations for improving Learner Engagement
  98. 98. Improved Portfolio Available Now (April 2014)
  99. 99. Improved Safe Assign Integration Available Now (April 2014)
  100. 100. Social Learning Available Now
  101. 101. Cloud Profile Opt-in and Delete Available Now (December 2013)
  102. 102. Offline Access to Course Content In Design
  103. 103. Blackboard innovations for improving Academic Technology Adoption Education is truly global Academic Technology Adoption To support staff in the delivery, development and administration of eLearning
  104. 104. Anonymous and Parallel Marking Available Now (April 2014)
  105. 105. LIS 2.0 & Mark Exchange Available Now (April 2014) User & Module Data Final Marks
  106. 106. Instructor Grading App In Design
  107. 107. Blackboard Store For Instructors & course designers Personalised Student Page
  108. 108. Hijri Calendar In Design Conceptual mock-up subject to change without notice
  109. 109. Blackboard innovations for improving Learner Progression & Retention To create an empowering environment for student success Big-data in the mainstream Learner Progression / Retention
  110. 110. Student Engagement Available Now
  111. 111. Instructor Adoption of Learn Available Now
  112. 112. Analytics for Learn Mobile Activity Mobile indicator data slicer enables users to distinguish Mobile Learn access from web browser access.
  113. 113. Country-specific Analytics for Learn Available Now & In Research • Translation (Arabic, Dutch, Portuguese, Spanish, Swedish, Danish) • “Countrified” data, reports and user experience
  114. 114. Keeping Students Informed via the Connect Notification Platform • Enhanced 2-way SMS communication for Lecturers to interact with students from within Learn • Extending notifications to mobile apps – via developing 2-way APIs for clients to embed notifications within their own mobile apps: – Students receive notifications & reply from mobile app – Reduces reliance on telco providers
  115. 115. Blackboard innovations for improving Widening Participation Expanding access to quality higher education to make the world a better place Non-traditional learners Widening Participation
  116. 116. openeducation.blackboard.com
  117. 117. International Expansion In June • Sydney, Australia – Complete AU SAS environment and hosting center for APAC customers – Includes Mobile, MP4 Conversion, and Integrated Telephony – Maintenance windows that conform to local time zones • Support for accented characters
  118. 118. Mobile: A complete experience In Development Video Web Tour Multimedia Library Private Chat
  119. 119. Conferencing from a Browser: simple and convenient In Design
  120. 120. High fidelity user experience: clear and compelling In Design • Richer Audio • High Quality Video • Sharper, Faster Application Sharing
  121. 121. Blackboard innovations for improving Student Employability To strengthen student uptake of Graduate Attributes through Work Integrated Learning opportunities and ePortfolios Consumer preferences / alternative models Student Employability
  122. 122. Enhance cloud profile In Design
  123. 123. Instructor Grading App In Design
  124. 124. Thank You

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