Athena Ortiz has over 15 years of experience in business, real estate, property management, and marketing. She currently works as the Leasing Manager and Salesperson for Heritage Properties in Lowell, MA where she oversees 400 units and meets sales goals. Previously she has held roles in customer service, accounting, and lending. Ortiz has an MBA in Marketing and a BA in Anthropology. She utilizes various skills including social media strategies, client services, marketing, and organization.

1. Athena D. Ortiz
39 Kilby St, #3, Woburn, MA 01801 (774) 270-3468 aortiz777@aol.com
PROFESSIONAL PROFILE
Solid background in business and real estate with an emphasis in property management and
marketing. Experienced in blogging and real time social media strategies. Skilled in business
practices, client services, interfacing with social media channels and B2B/B2C Marketing. Detail
oriented and highly effective organizational skills.
EDUCATION
Master of Business Administration – Marketing 4/06
American InterContinental University Hoffman Estates, IL
Bachelor of Arts – Anthropology 5/94
Eckerd College St. Petersburg, FL
WORK EXPERIENCE
Leasing Manager/Sales 9/2009-present
Heritage Properties, Inc Lowell, MA
Implemented current social media marketing plan, including need for new website
Manage and maintain Company Facebook page and twitter account
Introduced email database of residents and prospects for email blitz marketing
campaigns
Attend pertinent seminars and networking functions as a representative of Heritage
Properties
Member of various social media groups in Boston Area
Created and designed current blog for Heritage Properties, actively posting real time
updates and information
Edit current website through WordPress, ensuring current data is correct
Advertise products and services on Facebook Marketplace
Create and upload videos for website and Youtube
Created and coordinated company wide Fund Raiser for local Food Bank, and local
Humane society chapter by advertising on social media outlets
Met all sales goals and effectively increased occupancy by 8% in first three months
through sales efforts
Learn and keep up to date on all pertinent marketing issues within the industry
Oversee current residents, renewals, re-qualification for 400 units
Maintain relationships with third party vendors
Expert in Microsoft Office Suite, Internet, Power Point, Word Press, LinkedIn,
FaceBook,Blogger,Twitter, Digg, Stumbleupon and all related office software
Able to travel between 6 properties in Merrimack Valley area
Assistant Property Manager 1/08-8/09
Aimco, LLC, Georgetown/Granada Apartments Framingham, MA
5 Manage accounts receivable for 300 unit residential property
6 Maintain daily accounting records ensuring that property ledgers are in balance
7 Manage all Housing Authority ledgers ensuring accuracy of subsidy ledgers
8 Manage property operations within approved budget
9 Ensure that property delinquency is in accordance with corporate guidelines

2. 10 Submit delinquent accounts to lawyers for Eviction and follow through to completion
11 Work closely with Property Manager and Service Manager on work orders, apartment turns
and vendor management
12 Disposition of all move outs in accordance with corporate guidelines
13 Prepare lease documents for new residents and manage new files
14 Consistently meet or exceed sales goals, including winning award for most New Leases in
New England Area in June 2008
15 Provide excellent customer service to new and existing residents
16 Train, supervise and motivate sales and maintenance staff
17 Complete all required training courses
Customer Service Supervisor 12/06-12/07
Delta Airlines, Reservations Sales Center Tampa, FL
18 Direct and support US and international Delta employees with proper usage of computer
system and troubleshooting
19 Support airport personnel by assisting with sales reports and technical problems
20 Assist inconvenienced passengers and find resolution to applicable issues
21 Ensure Delta personnel observe company policies and comply with labor laws
22 Answer inquiries from internal and external customers regarding fares, fare structure, and
change/refund policy
23 Maintain perfect attendance record
Loan Officer 1/06-8/06
JFK Lending Tampa, FL
24 Determined financial need of loan application based on consumers' credit score, assets,
and income
25 Completed thorough analysis of loan applications and applicable financial documents
26 Submitted accurate loan documents to underwriting department for full approval
27 Cultivated business relationships with mortgage lenders and account executives for
networking purposes
Account Executive 9/05-1/06
RDK and Associates Tampa, FL
28 Marketed credit card POS system to local businesses through client visits
29 Conducted training for new employees which included overview of the marketing process,
initiating client visits, and sale of product
30 Tracked and logged detailed sales reports of daily activity including clients visited, follow-up
contact, and number of sales
Loan Analyst 8/03-8/05
Kimball Hill Homes Tampa, FL
31 Reviewed loan applicants' credit documents to ensure financial information met applicable
loan program requirements
32 Handled quality control process of loan application to ensure accuracy of applicants'
personal and financial information
33 Coordinated loan closing schedule with home builder and title & insurance companies
34 Prepared closing documents including HUD-1, Truth in Lending, and all other forms
required by the applicable state
35 Implemented and maintained office filing system