Oracle Retail Merchandising System can help you face the day to day challenges of retail business. We have designed this suit to optimize supply chain and cut on expenditure. We have listed out the critical business areas and have designed solutions to help your business stay ahead in the competitive marketplace

1. Nidhin Jacob
Senior Manager, Client Service Delivery
Ingram Micro
Ravi Rajamani
Senior
ServiceNow
Consultant
Aspire Systems

2. Agenda
ITSM – The enablers and constraints
ServiceNow – Introduction and key benefits
How to ensure an effective ServiceNow Implementation?
•The Prerequisites
•A realistic, yet effective Roadmap
•Avoid the Pitfalls
Summary
Case study: ServiceNow implementation for a Fortune100 firm
Questions and Answers
©1996-2015 Aspire Systems, Inc. US | UK | BENELUX | ME | IND

3. • ITSM – The enablers and constraints
• ServiceNow – Introduction and key benefits
• How to ensure an effective ServiceNow Implementation?
• The Prerequisites
• A realistic, yet effective Roadmap
• Avoid the Pitfalls
• Summary
• Case study: ServiceNow implementation for a Fortune100 firm
• Questions and Answers
©1996-2015 Aspire Systems, Inc. US | UK | BENELUX | ME | IND

4. ITSM – The enablers and constraints
ITSM defines the process for IT service
operation leading to
•Standardized Process across Organization
•Global level process commitment
•IT operation metrics can be tracked and measured
•Improvement in the overall productivity
Implementing ITSM processes can hit
bottlenecks
•Too many processes, too little time to implement
•Poor Understanding of the ITSM processes
•Low Engagement of IT service desk professionals
•Requires continual improvement else processes
becomes obsolete
©1996-2015 Aspire Systems, Inc. US | UK | BENELUX | ME | IND

5. • ITSM – The enablers and constraints
• ServiceNow – Introduction and key benefits
• How to ensure an effective ServiceNow Implementation?
• The Prerequisites
• A realistic, yet effective Roadmap
• Avoid the Pitfalls
• Summary
• Case study: ServiceNow implementation for a Fortune100 firm
• Questions and Answers
©1996-2015 Aspire Systems, Inc. US | UK | BENELUX | ME | IND

6. ServiceNow – Introduction and key benefits
• ServiceNow is an enterprise cloud company
• Platform-as-a-service provider of Enterprise Service Management software
• Most flexible and scalable solution
• Every thing as a service
ITSSM Tools
Service Desk
HelpDesk Tools
•Social IT
•Mobility
•Analytics
•IT Finance Management
•Demand Management
•Governance
•Change Management
•Employee Self Service
•Service Request Management
•SLA management
•Knowledge Management
•Configuration Management
•Incident Management
•Problem Management
•Lean Asset Management
•Reporting
©1996-2015 Aspire Systems, Inc. US | UK | BENELUX | ME | IND

7. • ITSM – The enablers and constraints
• ServiceNow – Introduction and key benefits
• How to ensure an effective ServiceNow Implementation?
• The Prerequisites
• A realistic, yet effective Roadmap
• Avoid the Pitfalls
• Summary
• Case study: ServiceNow implementation for a Fortune100 firm
• Questions and Answers
©1996-2015 Aspire Systems, Inc. US | UK | BENELUX | ME | IND

8. Prerequisites for ServiceNow implementation
Get stakeholders on-board A Roadmap
Well defined process
Know your Metric/KPIs
Prerequisites
©1996-2015 Aspire Systems, Inc. US | UK | BENELUX | ME | IND

9. • ITSM – The enablers and constraints
• ServiceNow – Introduction and key benefits
• How to ensure an effective ServiceNow Implementation?
• The Prerequisites
• A realistic, yet effective Roadmap
• Avoid the Pitfalls
• Summary
• Case study: ServiceNow implementation for a Fortune100 firm
• Questions and Answers
©1996-2015 Aspire Systems, Inc. US | UK | BENELUX | ME | IND

10. A realistic, yet effective roadmap
An effective roadmap lets you do the
following with the planned
implementation
•Visualise
•Track
•Foresee
How to keep it realistic ?
•Understand the limitations of the current system
•Map your requirements, effort needed against the
value it delivers
•Spread and go deep
•Create many milestones not just one final target
•Bend not Break it
•Everything should be made as simple as possible,
but no simpler
•Set the right expectation
©1996-2015 Aspire Systems, Inc. US | UK | BENELUX | ME | IND

11. • ITSM – The enablers and constraints
• ServiceNow – Introduction and key benefits
• How to ensure an effective ServiceNow Implementation?
• The Prerequisites
• A realistic, yet effective Roadmap
• Avoid the Pitfalls
• Summary
• Case study: ServiceNow implementation for a Fortune100 firm
• Questions and Answers
©1996-2015 Aspire Systems, Inc. US | UK | BENELUX | ME | IND

12. Avoid the pitfalls
©1996-2015 Aspire Systems, Inc. US | UK | BENELUX | ME | IND
• Over reliance on out-of-box features
• Poor process definition
• Lack of ServiceNow capability awarenessPitfalls

13. • ITSM – The enablers and constraints
• ServiceNow – Introduction and key benefits
• How to ensure an effective ServiceNow Implementation?
• The Prerequisites
• A realistic, yet effective Roadmap
• Avoid the Pitfalls
• Summary
• Case study: ServiceNow implementation for a Fortune100 firm
• Questions and Answers
©1996-2015 Aspire Systems, Inc. US | UK | BENELUX | ME | IND

14. Summary
Successful
Service Now
Implementation
Organization
wide vision
Roadmap
Quick Wins
Business
Focused
Process
People,
Awareness and
Acceptance
Continual
Improvement
Process
©1996-2015 Aspire Systems, Inc. US | UK | BENELUX | ME | IND

15. • ITSM – The enablers and constraints
• ServiceNow – Introduction and key benefits
©1996-2015 Aspire Systems, Inc. US | UK | BENELUX | ME | IND
• How to ensure an effective ServiceNow Implementation?
• The Prerequisites
• A realistic, yet effective Roadmap
• Avoid the Pitfalls
• Summary
• Case study: ServiceNow implementation for a Fortune100 firm
• Questions and Answers

16. Case study: ServiceNow implementation for Fortune100 firm
• Task Creation, monitoring and approval was done manuallyChangemanagement
• Processes to be implemented a global scaleScalability Issues
• No Metrics/ KPIs could me measured and trackedTracking Issues
• Poor engagement and adherence to the processesUsability Issues
Customer
•World's largest wholesale technology products distributor
•Revenue in excess of $40 Billion
•Presence in over 170 countries, over 21,000 employees and 200,000 customers
Challenges
• Largely Manual and was treated as any other manual taskIncidentManagement
©1996-2015 Aspire Systems, Inc. US | UK | BENELUX | ME | IND

17. Case study: ServiceNow implementation for Fortune100 firm
• Aspire partnered with the client to transform their IT
Service delivery
• Implementation of ServiceNow across the organization
• Integration of ServiceNow with the existing BMC BPPM and
other legacy systems
• Service Catalogue Implementation
• Key performance metrics defined and tracked
• Information dashboards
Solution
©1996-2015 Aspire Systems, Inc. US | UK | BENELUX | ME | IND
30% cost reduction
Instantaneous Response Time
Increased Customer Satisfaction
Higher adoption rate
Improved Turnaround time

18. • ITSM – The enablers and constraints
• ServiceNow – Introduction and key benefits
• How to ensure an effective ServiceNow Implementation?
• The Prerequisites
• A realistic, yet effective Roadmap
• Avoid the Pitfalls
• Summary
• Case study: ServiceNow implementation for a Fortune100 firm
• Questions and Answers
• To know More: http://aspiresys.com/
©1996-2015 Aspire Systems, Inc. US | UK | BENELUX | ME | IND

19. Thank
You!