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arunpradhan
designing learning &
performance ecosystems
arunpradhan
AITD2017
arunpradhan
performance
ecosystems
why?
what? how?
what now?
arunpradhan
why?
what? how?
what now?
performance
ecosystems
arunpradhan
Somewhere, on the way to the 21st century, L&D took a wrong turn…
arunpradhan
We focused on knowledge. Over know how & know who.
arunpradhan
On separating learning and work. Over embracing work as learning.
Infographic: Work is Learning, Burst the Training Bubble.
arunpradhan
On learning. Over performance.
Infographic: The Future of Corporate Learning.
arunpradhan
Which culminated in L&D mistaking our ‘reason for being’…
arunpradhan
As packaging and selling training. Over empowering performance.
arunpradhan
It was always an issue but it’s become a major problem
as we enter the ‘fourth industrial age’.
arunpradhan
of existing jobs
will be lost by
2020 *
of Fortune 500
companies won’t
exist in 10 years **
of core skills will
change by 2020 *
* The Future of Jobs, World Economic Forum ** John M. Olin School of Business, Washington University
My father had one job in his lifetime,
I will have six jobs in my lifetime, and
my children will have six jobs at the same time.
-- Robin Chase, Author of Peers Inc.
“ “
arunpradhan
There’s a lot of hype, fear and concern about the future and
it’s important that we keep a level head. That’s why I like to
pose a simple question that helps focus our attention.
arunpradhan
How will people survive the ‘robot apocalypse’ ?
* Yes, I know the ‘robot’s’ we’re talking about don’t look like this, but it’s so much cooler than a server.
*
arunpradhan
Four key capability areas to survive and thrive in our ever changing world.
Learn and
unlearn at will.
Data and digital
fluency.
Be more human
than ever.
Creatively
problem solve.
arunpradhan
It’s a huge challenge, but it’s a mistake to approach it like we live and work in a vacuum.
arunpradhan
why?
what? how?
what now?
performance
ecosystems
arunpradhan
Let’s start with the obvious question.
arunpradhan
how do you kill a mammoth?
Q ) How did our ancestors hunt a mammoth?
arunpradhan
A ) In teams, with tools, using systems.
arunpradhan
We’ve been using performance ecosystems, we just called it ‘working smart’.
That said, defining them helps to focus and develop them further.
arunpradhan
What do you do when you start arguing with yourself?
Arun Pradhan learning and performance ecosystems
arunpradhan
Using my ecosystem to help design an ecosystem… so meta it hurts.
arunpradhan Farnam Street Blog Mental Models. Kolbs model.
Learn through the interplay between collaborative experience and reflection. Focus on
developing a latticework of mental models (a toolkit) rather than facts.
arunpradhan Learning in a High Performance Ecosystem.
arunpradhan Learning in a High Performance Ecosystem.
arunpradhan Learning in a High Performance Ecosystem.
It’s about performance. Learning might be part of that picture (or might not). Reducing
learning = reducing cognitive load and freeing up potential for higher order thought.
arunpradhan
Killing compliance training with a sales tool
arunpradhan
Shedding light on performance with xapi and guided conversations.
Call out to Cameron Hodgkinson, the crazy xAPI genius behind Gauge.
arunpradhan
arunpradhan
arunpradhan
arunpradhan
Integrating with and providing evidence for credentials to identify capabilities.
DeakinDigital Credentials
arunpradhan
Amazon, from 6 weeks to 2 days of training for holiday hires (with no classroom at all)
How Amazon Gets Its Holiday Hires Up to Speed in Two Days.
arunpradhan
why?
what? how?
what now?
performance
ecosystems
arunpradhan
8 key skills required to design for performance ecosystems.
8 Skills for Learning and Development Professionals to Future Proof Your Career.
arunpradhan
1. Empathise like a Poet.
Design Thinking for Learning Innovation
arunpradhan
2. Reframe like a Child.
arunpradhan
3. Solve like a Hacker.
arunpradhan
4. Design like an Architect.
arunpradhan
5. Prototype like an Engineer.
arunpradhan
6. Campaign like a Marketer.
arunpradhan
7. Measure like a Scientist.
arunpradhan
8. Learn like a Gamer.
• Bring awareness to your mindset
• Use tools to reduce cognitive load
• Learn & unlearn mental models
• Create meaningful connections
• Engage in stretch projects
• Use tech to streamline learning
• Frame up and investigate an area
• Develop a reflection practice
arunpradhan
why?
what? how?
what now?
performance
ecosystems
arunpradhan
The mindset shift.
You’re not ‘just’ a Learning and Development professional.
You are a Performance Consultant/ Detective/ Architect.
Possibly a Performance Hacker.
What the hell, be the ‘Person that Helps Save Other People from the Robot Apocalypse!’
arunpradhan
Your performance ecosystem checklist.
• Empathise first to understand your audience,
their workflow, and context.
• Before you design training, consider:
• encouraging challenging experiences and
reflection
• providing resources, job aids and
performance support.
• facilitating purposeful connections and
collaborative networks.
• leveraging systems and digital platforms
• Still need training? Focus on campaigns,
concepts or scenarios, in forms that can be
pulled into the workflow.
arunpradhan
www.learn2learnapp.com deakinco.com
design4performance.com
arunaway arunzpradhan
connect
with me
engage
us
discover
more
( No mammoths were harmed in the making of this presentation. )

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Learning in Performance Ecosystems, AITD 2017