Archana Singh conducted an internship project at Hilti India where she focused on business development. She analyzed Hilti's business model, revenue streams, competitive strategies, and product offerings. As part of her project, she called 35 potential customers to assess their needs and interest in Hilti's products. Her calling report showed varying responses from customers including some indicating future requirements or recent purchases from Hilti.

1. INTERNSHIP PROJECT
PRESENTATION
Profile : Business Development Intern
Company : HILTI India
Archana Singh R020219013
MBA (Oil & Gas Management)
Batch 2019-21
University of Petroleum and Energy Studies
1

2. Contents
START
4. Revenue Model
of Hilti
5. Competitive
Strategy of Hilti
6. Hilti stores
1. About Hilti
2. Highlights of the
company
3. Hilti Business
Model
7. Applications,
Tools
8. Summary
9. Steps for a
business
development plan
10. Methodology
11. Calling report
12. Outcome
13. Suggestions
END
2

3. ABOUT HILTI
THE COMPANY WAS FOUNDED IN 1941 BY ENGINEER MARTIN HILTI AND HIS BROTHER EUGEN IN LIECHTENSTEIN.
3

4. HIGHLIGHTS OF THE COMPANY
4
Value Proposition
 Hilti, through its
decentralization model, ensures
availability of power tools at any
time and any location.
 Hilti offers quality tools and
doesn’t support forging and
imitation.
Customer
Segmentation
 Hilti, majorly, has customers
located in construction
companies and mining
businesses around the world,
that use its drills and
fasteners.
Key Resources
 Hilti makes sure to deploy
efficient resources at the right
place and right time. Its
resources are premium quality
tools that run long and give
more commercial value.
Key Activities
•Sales management – Hilti rents tool so
that they can have higher utilization rates
and better return on investment.
•Fleet management – Through its
guaranteed availability model, Hilti ensures
maintenance, availability, repair, and
replacement. This service helps reduce
construction downtime and brings faster
execution of projects.
•Product innovation – It spends 6% of its
annual budget in manufacturing of power
tools. Hilti collaborates with external
specialist suppliers to make sure its
products are competent in quality and
quantity.

5. HILTI INDIA (STARTED IN 1997)
5
Hilti is a company that
is into professional
construction business.
It is involved in
supplying technology,
consultancy services
and power tools.
Hilti manufactures
products for the
construction and
building industry.
It also caters to energy
and maintenance
industry.
MOTTO
“ to grow as a global leader
create products that are
innovative, different and
stand out from the rest.”

6. HILTI BUSINESS MODEL
6

7. REVENUE MODEL OF HILTI
SUBSCRIPTION PLAN BY
CUSTOMERS
ON-SITE CONSULTANCY
SERVICES : sales reps and
field engineers go out onsite,
helping to find correct and
affordable solutions.
SELLING SOFTWARES AND
SERVICES IN
CONSTRUCTION AND
MAINTENANCE
Hilti works closely
with our customers
online, on the phone
and onsite and also
run our own string of
Hilti Stores.
LEASING POWER OF
TOOLS AND DRILLING
MACHINES
7

8. COMPETITIVE STRATEGY OF HILTI
1
2
3
Hilti believes in the policy of decentralization, according to which
it makes sure that Hilti’s decentralized centers are available in
almost all locations such as Europe, Mexico, the USA, India and
China. This process ensures that power tools and accessories are
available to customers every time.
Availability
1.
8
Hilti doesn’t involve any middle-man in its business with
customers. It has done so by introducing a direct sales department
which looks after the sales need of every tool and equipment.
Direct Targeting of customers
2.
This reduces the retailing cost and upfront investment cost,
passing the benefits to customers. It also aids Hilti to maintain a
friendly customer relationship.
Rent instead of sales
3.

9. HILTI STORES
9

10. 10
APPLICATIONS

11. 11
TOOLS
CORDLESS IMPACT
WRENCH SIW 22-A
BREAKER TE 500-X
BREAKER
TE 3000-AVR
HAND-HELD GAS SAW
DSH 900-X
ROTATING
LASER PR 2-HS
ANGLE
GRINDERS
SAFESET™
TECHNOLOGY
FOR ANCHORING &
REBARRING
AND MANY MORE….

12. SUMMARY
12
 Hilti is a professional construction company which has
successfully made deep inroads into the construction and
building sector by its stronger customer relationship and
customized manufacturing of power tools.
 Hilti has a vast network of sales and management, which
proves instrumental is generating more revenue for the
company because of enormous investment in research and
development, it is able to come up with new and innovative
designs every time.
 All these aspects combine to give Hilti a competitive
advantage in the construction business.

13. 5 STEPS FOR A BUSINESS DEVELOPMENT PLAN
3. DETERMINE THE
COMPETITIVE
ADVANTAGE
What value you add as pre-
se other vendors?
4. CHOOSE THE
BUSINESS
DEVELOPMENT
STARTEGY..
Inbound or out bound
strategy?
5. CHOOSE THE
CORRECT TACTICS
How to development expertise in
your field?
2. RESEARCH
What is driving your
clients’ business
develpment decision ?
1. DEFINE THE
TARGET AUDIENCE
.
The decision makers,
referrals, influencers,
referral sources
13
CLEAR INTERNAL AND
EXTERNAL KNOW-HOW OF THE
CLIENTS

14. METHODOLOGY OF WORK
14
Calling the potential customers
To influence the customer by conversation on call. It open up
the opportunity for one-on-one interaction with the potential
customers and allow you to answer their queries and build trust.
40% 30% 30%
Step 1
first judge the customer and also
his/her need.
Step 2
Stating the purpose of call, and record
the requirements
Step 3
Closing the call – finish the call
with a thanking note for sparing time
and develop the positive good-will of
company.

15. CALLING REPORT
15
Customer SV Customer Name TYPE
Net Sales
(2020 YTD
MAY)
Net Sales
(2019)
Net Sales
(2018)
Net Sales
(2017)
AM Name Mobile AM Email Id Contact Person Name
Contact Person
Number
conmments on call reponse
number of
attempt calls
1 24129152 MAA PURNA GIRI PROJECTS Frequent - 29,080 22,941 3,13,867 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM Singh, Nanhe +91 9690082868 has recently ordered items positive 1
2 20511767 GURU PROJECTS Active - 52,884 - 2,12,577 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, ABHIMANYU +91 9716664835 bottle cleaner , foaming positive 1
3 1000260331 VINOD KUMAR Active - 1,31,748 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, VINOD +91 9540832600 no requirement nuetral 2
4 22689285 OM SAI ROOFING SYSTEM Active 1,07,031 35,994 7,97,317 13,68,112 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, KP +91 8447829627 no requirement nuetral 1
5 23357040 GURU CONSTRUCTIONS Passive - - - 14,140 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SHANKAR, RAMA +91 9871980130 no requirement nuetral 1
6 23880880 IBI CONSULTANCY INDIA PVT LTD Passive - - - 3,39,378 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM JI, VIKAS +91 9254904638 no requirement positive , they might need in future 1
7 1000220842 SHRI MATA PITA PANDEY PROJECTS Passive - - 6,35,229 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM PANDEY, SANDEEP KUMAR +91 9990434403 not answered the call .. 2
8 1000192110 SHAMROCK INFRASTRUCTURE PVT.LTD Passive - 600 19,309 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SHANKAR, RAMA +91 9810885548 no requirement nuetral 1
9 1000298585 SHAM CHARAN MANDAL Passive - 3,122 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM MANDAL, SHAM CHARAN +91 9811467944 no requirement nuetral 2
10 1000287574 DISPLAY AND GRAPHICS Passive - 7,953 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM TANWAR, RAMAN +91 9810087705 not answered the call .. 2
11 20801988 ASHWANY ENTERPRISES Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM CHNADRA, PRAKSASH +91 9711202772 not answered the call .. 1
12 21389482 ANIL KUMAR TYAGI Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, ANIL +91 9811835222 anchor 16 mm , 250 mm: 50 pieces positive, sunil tyagi 1
13 21816286 EVEREST POWER PVT. LTD. Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM BABU, ATCHI +91 1244341600 invalid number .. 2
14 22335127 NAND LAL JAHANGHIR Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM JAHANGHIR, NAND LAL +91 9871176608 no requirement positive 1
15 23830977 GULZAR AHMED Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM AHMED, GULZAR +91 9999875381 no requirement positive 2
16 1000288327 AMIT KUMAR Engaged 83,099 4,76,434 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM Kumar, Amit +91 8860214327 breaker - complain service required , kunal arora negative response 1
17 24037035 S.K CIVIL CONTRACTOR Frequent - 46,431 34,467 2,56,990 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KAUSHIK, SONU 9999007855 breaker 800, 1000 required positive 1
18 20357398 CHETAN MALI CONTRACTOR Frequent - 1,21,514 1,95,839 3,58,306 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SAINI, NANDLAL +91 9212175159 number does not exsist .. 2
19 18163005 MAHADEV NEW HI-POWER Frequent - 9,93,591 80,170 2,81,529 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM TYAGI, KAPTAN +91 9999769092 no requirement positive 1
20 1000193050 REAL DISMANTLING SOLUTION CO Frequent - ##### 1,16,102 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM BHARDWAJ, RISHI +91 9958021048 no requirement nuetral 2
21 1000235581 GHOSH ENTERPRISES Frequent 17,955 5,64,608 2,62,405 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM GHOSH, MANIK +91 9971327411 no requirement nuetral 2
22 20748529 MULAYAM SINGH Frequent 27,858 1,29,189 5,34,918 1,31,358 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, MULAYAM +91 9540453564 no requirement nuetral 2
23 24036708 SHIVRAJ MALI Frequent 35,030 4,28,260 5,30,073 4,82,197 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM MALI, SHIVRAJ +91 9899510843 no requirement positive 2
24 1000270429 ROYAL CONSTRUCTION Frequent 39,714 1,28,837 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SHARMA, BABU LAL +91 9718206664 not answered the call .. 1
25 19103301 CONCRETE DISMANTING SOLUTION Frequent 1,41,517 71,122 53,040 2,17,357 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM TYAGI, LOKESH +91 9811832826 no. busy
26 1000321248 JAHANGIR ALAM Frequent 3,68,570 4,24,247 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM ALAM, JAHANGIR +91 9818570619 call after one hour ,they have requirement t 50 : 1 piece , 2
27 19019424 TYAGI CONSTRUCTION Frequent 5,05,435 2,00,263 36,297 81,745 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM TYAGI, MANOJ +91 9811749935 they just bought from lovedeep sir positive 1
28 1000293987 FAIMAN CONSTRUCTION COMPANY Active - 8,211 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KHAN, FARUKH +91 9999828123 no requirement nuetral 1
29 1000328899 OM DEVELOPERS Active - 14,704 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM GURJAR, SUNIL +91 9953585152 no requirement positive 1
30 20887847 BHARMAL GURJAR Active - 17,177 43,185 54,869 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM LAL, NAND +91 9958961406 no requirement nuetral 1
31 1000156145 M. K. ENTERPRISES Active - 20,385 23,565 1,12,244 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM YOGI, MUKESH +91 7065996394 no requirement nuetral 2
32 20860496 SARDARA GURJAR Active - 22,038 25,464 38,957 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM GUJJAR, SARDAR +91 9911805730 no requirement nuetral 2
33 22038426 FERO CONCRETE SOLUTIONS Active - 40,776 1,15,618 4,02,084 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, MAHENDER +91 7827333371 no requirement nuetral 2
34 1000275316 SURAJ CONCRETE BREAKERS Active - 1,05,060 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM TYAGI, SHUBHAM +91 7838373516 not answered the call nuetral 1

16. CONTINUED…
16
34 1000275316 SURAJ CONCRETE BREAKERS Active - 1,05,060 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM TYAGI, SHUBHAM +91 7838373516 not answered the call nuetral 1
35 1000287492 GAUTAM ROADLINES Active - 1,10,942 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM YADAV, GAUTAM +91 9050887336 no requirement nuetral 1
36 1000277692 MORYA EKTA SHOW DENTING WORKSHOP Active - 1,14,732 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, MOHIT +91 9811008524 1000 breaker nuetral 2
37 13534535 HUKAM CHAND AGARWAL Active - 1,39,423 1,06,933 3,37,429 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM AGARWAL, RAJAT +91 9810499426 not answered the call nuetral 2
38 1000308239 SHRI SHYAM PROJECT Active - 1,76,711 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM MAHATO, MUNNA +91 9798956503 service breaker: they don’t have money to pay
nuetral 2
39 1000259019 KULJIT SINGH & CO Active - 2,34,748 1,02,329 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM WALIA, K S +91 9811078085 no requirement nuetral 2
40 22495099 SATYA NARAYAN Active - 2,97,847 72,287 1,82,102 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM NARAYAN, SATYA +91 8882432588 no requirement nuetral 2
41 1000337769 BUDDHA Active 1,572 6,060 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, MOHIT +91 9811008524 1000 braker ,someother machinery ocijer nuetral 2
42 1000210496 S.K.CONTRACTOR Active 2,177 6,14,287 58,740 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, SRIKANT KUMAR +91 9654236120 number busy nuetral 2
43 1000218336 S.R CONSTRUCTION CO. Active 4,349 1,07,152 55,734 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM RAM, SADHU +91 9810084385 no requirement nuetral 2
44 1000332297 JAI MAA CHANDI PROJECT Active 8,119 4,131 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUSHWAHA, BHAGVAN DAS +91 8743912965 1000 braker after 15 days positive 2
45 1000159651 RADHEY SAI INDUSTRIAL Active 18,630 60,163 1,38,336 1,05,541 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, PRADOSH +91 9718038857 require heavy breaker >1000 nuetral 2
46 1000342427 BABLU SEKH Active 2,97,190 - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SEKH, BABLU +91 8510816346 no requirement positive 2
47 1000167250 VK ELECTRICAL TOOLS Passive - - - 5,101 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, JAGMENDER +91 7065503576 invalid number .. 2
48 24067083 NIPUN UDYOG Passive - - - 5,894 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM GUPTA, SUDHISH +91 9212205623 not answered the call .. 2
49 1000159439 SHAN MOHAMMAD Passive - - - 8,237 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM MOHAMMAD, SHAN +91 9650791401 not answered the call postive 4
50 20642568 INDERPAL Passive - - - 15,273 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM GAROULI, INDERPAL +91 9910868238 left construction nuetral 2
51 21833313 DILIP KUMAR JAISWAL Passive - - - 18,147 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM JAISWAL, DILIP KUMAR +91 9891606895 inquiry1000 breaker nuetral 1
52 24282706 BHARAT SINGH TYAGI Passive - - - 24,221 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM TYAGI, BHARAT +91 8882855035 out of network coverage area .. 2
53 22275864 INNOVATIVE ENGINEERING SOLUTIONS Passive - - - 42,697 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM AFZAIL BAIG, SARDAR +91 9990606362 no requirement nuetral 2
54 20961399 GOPAL POSWAL Passive - - - 45,825 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM POSWAL, GOPAL +91 9213767604 no requirement nuetral 2
55 1000159137 A S Y ROADLINES Passive - - - 99,492 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, ANIL +91 9999743054 number busy 2
56 24278607 DHANANJAY Passive - - - 1,02,596 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM JI, DHANANJAY +91 9873026760 no requirement nuetral 2
57 20373615 RAMJI LAL JAT Passive - - - 4,35,598 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM JAT, RAMJI LAL +91 9810582278 no requirement nuetral 2
58 20242441 ALL RE-CREATIVE SOLUTION Passive - - 2,489 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM TYAGI, HARENDRA +91 9811414828 number not in use nuetral 3
59 22671128 VINAY KUMAR SINGH Passive - - 4,116 14,799 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, VINAY +91 8130801979 no requirement nuetral 2
60 1000232828 BIKEE KUMAR SINGH Passive - - 4,626 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR SINGH, BIKEE +91 9354631173 no. switched off .. 2
61 22780851 BABU LAL SHARMA Passive - - 5,986 2,92,567 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SHARMA, BABU LAL +91 9910100364 not answered the call 2
62 17679805 EZEKIEL ASSOCIATES Passive - - 16,845 1,31,973 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM GUPTA, NITIN +91 9899900661 not answered the call .. 2
63 1000245940 PAVAN KUMAR Passive - - 26,393 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, PAVAN +91 9582982550 customer in touch with sales person positive 2
64 19738446 KALYAN SINGH DAROGA Passive - - 35,774 36,908 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM DAROGA, KALYAN SINGH +91 9910874756 no. invalid nuetral 2
65 1000186400 INTEGRATED SOLUTIONS Passive - - 52,693 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM BEG, SARDAR AFZAL +91 9990606362 no. busy .. 2
66 1000257807 S V CLICKING DIES Passive - - 1,02,329 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SAXENA, ARJUN +91 7703861182 no requirement nuetral 2
67 1000157754 ASHOK TYAGI Passive - - 1,29,971 49,135 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM TYAGI, ASHOK +91 9999658828 no requirement, repair DD200, nuetral 2
68 20821386 ROHITOSH GHOSH Passive - - 2,65,999 2,16,112 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM GHOSH, ROHITOSH +91 8802714625 no requirement nuetral 2
69 24278801 JAI MATA DI PROJECTS Passive - - 8,44,845 2,23,229 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, UMESH +91 9540121007 invalid no. .. 2
70 22027307 VIJAY LAXMI SOLUTION Passive - - ##### 76,580 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, ANIRUDH +91 9350070040 no. busy 1
71 23111352 MUKESH TYAGI Passive - 1,946 - 4,015 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM TYAGI, MUKESH +91 9717092421 no requirement nuetral 2
72 1000210739 DHARAMBIR SINGH Passive - 2,135 3,67,173 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, DHARAMVEER +91 8882239562 no requirement nuetral 1
73 20265601 DHARMA GURJAR Passive - 14,163 - 1,53,562 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM GURJAR, DHARMA +91 9818659214 no requirement nuetral 2
74 19621191 UMED SINGH Passive - 35,805 65,567 42,174 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, KARAN +91 1267685907 no requirement nuetral 1
75 1000277959 ALUFINE ALUMINIUM FABRICATOR & HARDWARE Passive - 1,14,767 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, PRAVIND +91 9911190143 no requirement nuetral 1
76 1000261019 ABDUL KALAM Passive - 5,35,500 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KALAM, ABDUL +91 7503669216 no requirement nuetral 1
77 19563527 JAI MAA VAISHNO PROJECTS Passive 1,417 - - 1,36,577 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, ANAND +91 9540303402 no requirement nuetral 1
78 22599368 TAUFIQ KHAN Passive 4,376 - - 76,815 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KHAN, TAUFIQ +91 8059779786 call after one hour ,they have requirement nuetral 1
79 16629341 COCKRATE CONSTRUCTION Passive 47,861 - - 35,596 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM TYAGI, SHAILENDER +91 9999657111 no network: switched off nuetral 2
80 20220164 PRAKASH CHAND Passive 79,574 - 1,12,710 1,57,765 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM CHAND, PRAKASH +91 9899510843 no requirement nuetral 2
81 17160970 PIONEER ENGINEERING INDUSTRIES Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM YADAV, DHARMVEER +91 9311140512 call after one hour ,they have requirement nuetral 2
82 18044117 RAM SINGH CONTRACTOR Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SHUKLA, OM SHANKAR +91 1131306156 invalid no. nuetral 2
83 19505420 RAJINDER SINGH PANCHAL Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH PANCHAL, RAJINDER +91 9873801537 no requirement nuetral 2
84 20167408 MEGHARAJ SINGH CHOUDHARY Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM CHAUDHARY, MEGHARAJ +91 9810808102 no requirement nuetral 2
85 20778745 DHARMENDRA Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM JI, DHARMENDRA +91 9971285308 no requirement nuetral 2
86 20889143 SATYWAN Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, SATYWAN +91 9468122921 no requirement nuetral 2
87 20981724 BALAJI TOOL & EQUIPMENT Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM AGGARWAL, ANIL +91 9312704858 no requirement nuetral 2
88 21047960 DC JHURIYA Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM CHAND, DEEP +91 9560066577 no. does not exisst nuetral 2
89 21213630 DURGE CONSTRUCTION Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM TYAGI, RAMNIWAS +91 9871372886 no requirement nuetral 2
90 21529884 DINESH KUMAR ENTERPRISES Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM GALLENDRA, DINESH +91 9999852314 no requirement nuetral 2
91 21569968 VIVEK Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, VIVEK +91 9990220421 no requirement nuetral 2
92 21837296 HASSAN PROJECTS Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM MALIK, YAMIN +91 7838880427 not answered the call nuetral 2
93 23267941 HASSAN MANDA Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM MANDA, HASSAN +91 9906313131 already in touch nuetral 2
94 23373514 PAWANPUTRA ENGINEERS Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, SANJAY +91 7827562887 no requirement nuetral 2
95 23399682 D.D.CONCRETE CONSTRUCTION Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SHARMA, SHIV CHARAN +91 9555510798 no requirement nuetral 2
96 23880856 DN ENTERPRISES Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM JI, BABLU +91 9910230969 no. busy nuetral 2
97 1000312431 ZEAL ASSOCIATES & CONSULTANCY Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM GIRI, SANDEEP KUMAR +91 8368644965 no. swtiched off nuetral 2
98 1000324169 JAY PRAKASH SAHNI Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SAHNI, JAY PRAKASH +91 9899732075 no requirement nuetral 2
99 23885267 DELHI GRC Inactive - - - 16,048 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KHAN, SAJID +91 8222889319 requrement grc spray machine nuetral 2
100 19460865 MAHAVEER SINGH DAROGA Inactive - - - 18,199 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM DAROGA, MAHAVEER SINGH +91 9650105647 no. not in service nuetral 2
101 22942247 UTSAV CONSTRUCTION Frequent - 2,54,629 (32,373) 3,45,913 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, VIMAL +91 8826802400 no requirement nuetral 2
102 1000251439 SONALI CONSTRUCTIONS Frequent 11,616 1,18,349 22,407 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, PAVAN +91 9582982550 no requirement nuetral 2
103 22271589 KARAN SINGH Frequent 17,740 77,376 2,89,766 1,77,301 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, KARANA 9990373583 no requirement nuetral 2
104 1000258858 SHRI GANAPATI PROJECT Active - 20,769 1,02,329 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SAMPUR, VICKY +91 9354631173 no. switched off nuetral 2
105 1000270324 RSL CIVIL SERVICES Active - 1,73,314 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, DEVI +91 9650878252 not answering the call nuetral 2
106 1000263642 PANCHAYAT Active 1,469 11,278 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM ji, MANISHA +91 8826970809 not answering the call nuetral 2
107 1000305748 SHRI RAM CONSTRUCTION EQUIPMENT SERVICE Active 3,296 84,510 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, DEVINDER +91 9671359003 no. busy nuetral 2
108 1000185509 LAL BABU PANDIT Active 16,693 1,02,340 27,240 1,01,131 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM PANDIT, LAL BABU +91 7042699276 no. switched off nuetral 2
109 1000328849 KRISHANA ENTERPRISES Active 48,688 72,110 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, SUNIL +91 9992332294 no requirement nuetral 1
110 1000178816 KAILA DEVI CONSTRUCTION COMPANY Passive - - - 575 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SHANKAR, SHIV +91 9718342521 invalid no. nuetral 1
111 1000160997 CANCO VITHUT POWER SOLUTION Passive - - - 957 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, RAKESH +91 9818382539 no. out of service nuetral 1
112 21822488 KISHANLAL Passive - - - 6,256 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM JI, KISHAN LAL +91 9811977205 no requirement nuetral 1
113 20373455 S.S. ENTERPRISES Passive - - - 24,212 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM YADAV, SURESH +91 9312782109 invalid no. nuetral 1
114 20579272 RAJENDER KUMAR Passive - - - 32,089 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM RAJENDER KUMAR +91 9810409025 1000 1 piece breaker nuetral 1
115 20188378 RAM CHANDER JAT Passive - - - 34,174 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM CHANDAR, RAM +91 9871809089 ; 1000 breaker manesar nuetral 1
116 17561564 CONCRETE DISMANTLING SOLUTIONS Passive - - 8,372 1,65,099 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM TYAGI, GIRRAJ +91 9811835222 no response nuetral 1
117 24332815 R K ENTERPRISES Passive - - 14,199 8,238 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, RAVI +91 8459800294 no. not in use nuetral 2

17. CONTINUED…
17
117 24332815 R K ENTERPRISES Passive - - 14,199 8,238 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, RAVI +91 8459800294 no. not in use nuetral 2
118 1000290879 TRAVELLERS Passive - 4,179 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM PURI, RAHUL +91 9871808811 not answered the call . 2
119 20714923 AVDESH KUMAR ENTERPRISES Passive - 28,511 76,591 48,635 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, AVDESH +91 8750515640 no requiement nuetral 2
120 1000298560 MANTU SINGH Passive - 98,910 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, MANTU +91 8470842551 no requirement . 2
121 1000264875 MAHA MAYA PROJECT Passive - 1,74,440 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, ABHAY +91 8076180959 no requirement nuetral 2
122 1000345711 DHARMENDRA KUMAR Passive 99,321 - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, DHARMENDRA +91 9650672119 no requirement nuetral 2
123 15540984 RAJ YADAV Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM Yadav, Raj +91 9810638272 no requirement nuetral 2
124 22587962 RAHUL KANWAL Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KANWAL, RAHUL 9811382878 no requirement nuetral 2
125 22932771 YADAV AGENCY Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM YADAV, RAJKUMAR +91 8053538293 not available nuetral 2
126 1000344545 JITENDER KUMAR Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, JITENDER +91 7065959609 no requirement nuetral 2
127 1000346015 SHYAM SINGH Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, SHYAM +91 9728161651 no requirement , already took recently nuetral 2
128 23647499 DULAL KHERUDDIN Frequent - 6,02,230 46,733 1,27,134 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KHERUDDIN, DULAL +91 9910889850 no requirement nuetral 2
129 1000182683 MOTI LAL Passive - - - 1,510 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM LAL, MOTI +91 9811218090 invalid no. . 2
130 23418552 GUPTA REBARING SOLUTUION Passive - - - 21,501 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM GUPTA, SUDHIR +91 9650914202 no requirement nuetral 2
131 1000186340 SUSHANT KUMAR BHUYAN Passive - - 2,784 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM BHUYAN, SUSHANT KUMAR +91 8527596591 no. does not exisst . 2
132 1000244874 DHARMENDRA KUMAR Passive - - 4,646 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, DHARMENDRA +91 9650672119 no requirement: left the work nuetral 2
133 23381433 PURAN MANDAL Passive - - 12,319 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM MANDAL, PURAN +91 8506813432 not answering the call nuetral 2
134 1000226531 SANTOSH KUMAR Passive - - 13,778 - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, SANTOSH +91 9780503386 no requirement nuetral 2
135 23535937 MRM CONSTRUCTION Passive - - 21,995 19,924 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM MIAH, MOSTAFIJUR +91 9958723625 core cutting gd 200 1 piece nuetral 2
136 22652965 DEV CARRIER Passive - - 1,16,450 42,720 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM CHAND, TARA +91 9811625975 no response . 2
137 1000272632 D P ENTERPRISES Passive - 5,310 - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM PRAJAPATI, RAJENDRA +91 9810950451 out of newtwork coverage . 2
138 23717672 SONA ENTERPRISES Passive - 11,950 - 1,43,621 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, SAMAR +91 9873943597 no requirement : returning to site in an month nuetral 2
139 22040050 JEETRAM CHOUDHARY Passive - 22,578 19,278 19,016 LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM JEETRAM CHOUDHARY +91 8505899555 no. busy . 1
140 1000353768 LIMRA MECHANICAL WORKS Passive 21,053 - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM AHMAD, GULJAR +91 9999875381 no requirement nuetral 1
141 20683456 PRADEEP TYAGI Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM TYAGI, PRADEEP +91 9911336171 not available . 1
142 20801514 SUPER CONCRETE SOLUTION Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM JI, VINOD +91 8375075855 not answering the call . 2
143 22122306 SHREE LUXMI JEE PROJECTS Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, KALIKA +91 9211667001 not does not exist . 1
144 22684243 SUN RISE CONCRETE SOLUTION Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM TYAGI, PRADEEP +91 9911336171 no. not available . 1
145 22825807 BISWAJIT NAYAK Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM NAYAK, BISWAJI +91 9861155126 no. switched off . 2
146 23532721 SONA CONSTRUCTIONS Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM DUMMY ACCOUNT
147 1000238160 L & D INFRASTRUCTURE Prospect - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SINGH, DINESH +91 7404138872 not answered the call . 2
148 1000270449 RISING SUN ENTERPRISES Prospect - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM ARORA, BHARAT +91 8130740809 no. busy . 2
149 1000346664 SAHIL ENTERPRISES Prospect - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM ALAM, MOHD JANBAZ +91 9717023447 no requirement . 2
150 23922861 AADITYA INTERIOR Prospect - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM JAYSWAL, DHIRAJ +91 8802745789 no. busy 2
151 1000277743 R.C PROJECT Prospect - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM CHANDAR, RAM +91 9871809089 1000 piece later in month positive 2
152 1000305881 SHRI RAM CONSTRUCTION Prospect - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM KUMAR, DEVINDER +91 9671359003 they want to buy in march and want to visit the hilti store
. 2
153 23919767 SITENDER SHARMA Prospect - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM SHARMA, SITENDER +91 9716752826 no requirement nuetral 2
154 23367076 Siemens Limited Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM no requirement
155 23964007 WS Atkins Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM
156 23395674 BMSF Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM
157 23498338 ARCOP ASSOCIATEES PVT.(22044735) Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM not aswered the online number available on website 1
158 23509781 BMSF Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM
159 23520133 22042695 Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM
160 23520734 23454322 (Dummy) Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM
161 23522609 22314776 Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM
162 23523406 Manish Consultants Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM
163 23526524 Siemens PPAL Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM not aswered the online number available on website 1
164 23647077 Amplus Solar Inactive - - - - LOVEDEEP SUMAN 9873173564 LOVEDEEP.SUMAN@HILTI.COM not aswered the online number available on website 1

18. OUTCOME :
HERE'S WHAT I LEVERAGE THROUGH TELE CALLING?
Customer Survey
The important stage of the
business expansion is to
survey customers and
understand their needs better
Promotion of product and
services
 promoted products and
services among potential
buyers on one on one basis.
Lead Generation
 Committed lead generation
exercises
Customer Service
 A strong customer service will
help in great customer
relationship management
18

19. SUGGESTIONS
19
3. Offer a Rebate, Participate in Coupon Programs, Add Subscription
Sales for frequent buyers to enhance customer loyalty.
1. Many potential customers require continuous follow-up and
maintenance services to maximize the revenue generation.
2. Develop Individual Customer Value Propositions for regional
consumer in NCR region.

20. SUGGESTIONS (CONTINUED…)
20
7. Motivate the team.
4. Hilti should introduce more equipments and reduce
the price in order to capture untapped market in order
to compete with Fischer, Makita, Bosch, Wurth etc.
6.“Communicate more and more with your customer”.
Keep a track of upcoming potential construction
projects .
5. Bundle and upsell the products to raise revenue and
reduce the service charges of existing customers.

21. THANK YOU
20