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1. Business
Operational
Challenges
Your Company Name

2. Table Of Contents
Slide No.
Title
XX
Business Operations Summary
XX
Operational Highlights
XX
Milestones Achieved
XX
Company Objectives
XX
Partnering & Alliance Challenges
XX
Organizational / Operational Setup Challenges
XX
Customer Service Related Challenges
XX
Operational Challenges
XX
Checklist for Effective Business Partnerships
XX
Risk Associated With Strategic Alliances
XX
Operational Setup-Risk & Mitigation
XX
Business Risk Associated With Customer Service
XX
Risk Mitigation Strategies For Customer Service
XX
Current Sources of Revenue
2

3. XX
Potential Sources of Revenue
XX
Sales & Marketing Challenges
XX
Company Strategy
XX
Hiring Plan
XX
Risk Associated With Sales & Marketing
XX
Changes in Competitive Roadmap
XX
Key Performance Indicators
XX
Financial Summary: Base vs Stretch Plan
XX
New Customer Acquisition Cost
XX
Customer Lifetime Value
XX
Operating Plan
XX
Team Goals
XX
Product Roadmap
XX
Calculating Customer Lifetime Value (CLV)
XX
Risk Mitigation Strategies
3

4. 01
02
03
04
05
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Agenda
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Agenda
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Agenda
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Agenda
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Agenda
Our
Agenda
4

5. Business Operations Summary
Labor Utilization Rate – Ratio of billable hours to actual working hours
73%
Rework Rate On The Job
9%
Total Customer Complaint
51
Average number of orders per customer
10
Customer Retention rate
80%
Net Operating Margin
24%
Customer Satisfaction Score
6/10
Productivity
73%
Some general business
operations parameters to
determine performance
have been added in this
slide which can be
altered based on your
requirement
5

6. Operational Highlights
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20
40
60
80
0
10
20
30
40
50
60
70
80
Q1 FY 18 Q2 FY 18 Q3 FY 18 Q4 FY 18
Sales
in
Percentage(%)
6

7. Milestones Achieved
03
02
01
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7

8. Milestones Achieved
2017
2016
2015
2014
2013
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8

9. Company Objectives
Increasing revenue/customer by x%
Increase market share by x%
Decrease operational expenses
Retain the current customer base
Closing X number of sales by (date)
9

10. Challenges have been
divided in to two parts:
1. Customer facing 2.
back office challenges
which are further
classified in to 5 sub-
categories
Operational Challenges
Entering the
market: sales
/ marketing /
PR
Customer
care / CRM
Optimize
revenue
sources
Organizational
/ operations
setup
Partners &
alliances
Challenges
Customer Facing Back-Office
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10

11. Partnering & Alliances - Execution Stages
Partner Strategy Execution
Identify
Gaps
Investigate Negotiate Contract Manage Exit
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Comments
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Comments
Key things to be kept in mind
while making this slide –
• Main outcomes desired
from the negotiation?
• What is our company’s
position? Partner
company’s position?
• Key points for each issue?
• Cost benefit analysis of this
partnership
11

12. Checklist for Effective Business Partnerships
Focus on your firm’s resources on what you do best and tap to the resources of
others for rest
Complementary support
Develop a mechanism to leverage different types of competencies, resources, and
capabilities
Shared core competency
Voluntary nature The partners have clear and common goals based on mutual benefits
Synergy
The value added by this partnership should be greater than sum of individual
contributions
Common interest Directing resources & capabilities to projects you consider as most important
Mutual dependency It arises by sharing risk, responsibilities, resources, competencies & benefits
Effective communication
Communication at all levels should be regular, open and transparent for effective
decision making and solving business problems
Respect & trust
It is one of the most effective mechanism for governing innovative business
partnerships
Commitment Explicit commitment on behalf of each partner
6.
7.
1.
2.
3.
4.
8.
9.
5.
12

13. Risk Associated With Strategic Alliances
Input supply risk
When Strategic partner is unwilling to supply
raw material in a timely manner to meet the
firm’s regular demand
Surge capacity risk
When Strategic partner is unwilling to supply
raw material in a timely manner to meet
unusually high, unexpected demand
Quality performance risk
When Strategic partner is unwilling to supply
raw material according to firm’s quality
standards
Cost renegotiation risk
When Strategic partner will take advantage of
its position at a later date and seek
unexpected increase in the cost of raw
materials
Financial commitment risk
When entering in to the partnership may
expose the firm to credit risk
Contribution valuation risk
When your firms non-monetary contribution to
the partnership will be undervalued by the
partner
Input supply risk
When Strategic partner is unwilling to supply raw
material in a timely manner to meet the firm’s regular
demand
Financial viability risk
When Strategic partner experiences financial
distress that limits its ability to meet your firms
requirement
Coordination risk
When there is fundamental misunderstanding
of each other requirements due to complexity
associated with the task
01
02
03
04
05
06
07
08
13

14. Organizational /Operational Setup Challenges
Increase the
machinery
production capacity
by 20%
Increase the
labor
workforce by
30%
Which will
eventually result
in xx%
increase in
production
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This example has
been taken for a
manufacturing
industry where the
production need to
be increased
14

15. Operational Setup-Risk & Mitigation
Risk Risk
Mitigation
• Company might invest in Fixed
Assets and increase the
production capacity but later
they might face deficit in the in-
hand orders and the investment
might turn out to be bad one
• Without proper planning and
organizing restructuring, hiring
more workforce will increase
the fixed cost of the company
• A proper due-diligence needs to
be conducted since investment
in fixed assets is a part of long
term strategy.
• Company first needs to have
proper allocation and
optimization of resources in
place, after which consideration
should be given to hire more
employees
Risk and Risk
Mitigation Strategies
for a Manufacturing
company has been
taken as an example
in this slide
15

16. Cust0mer Service Related Challenges
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Computer/
Telephone
User
Interface
(CT)
Call Flow Work Flow
Call
Handling
Scripts
Sales &
Marketing
Strategies
Less
Employee
Resources
Challenges
Some general
challenges have been
considered which are
faced in day-to-day
operations during
customer related
service
16

17. Business Risk Associated With Customer Service
New methods to improve customer service and
reduce related costs are not utilized
Lack of visibility of the order status along the
whole supply chain
Inability to respond to market demands
caused by lack of integration among order-
entry systems or due to infrastructure
Lack of true integration of SCM and CRM
systems
Inefficient routing protocols send voice calls and
emails to useless contact details where they are
never retrieved or responded to
Inadequate staffing provides for an
overloaded workforce where responses
to inquiries may be unacceptably delayed
or never answered at all
Web pages are static (not constantly updated),
thus they do not respond to customer needs
and demands
01
02
03
04
05
06
07
Risk
Associated
17

18. Risk Mitigation Strategies For Customer Service
Recognize an unhappy
customer
You can follow up with every customer or, at
the very least, a random sampling of
customers and ask them if all is well
Keep customers in the loop
Make sure customers understand the steps
you’re taking to fix a situation. Update
customers often, even if the status remains
unchanged.
Take action
Empower employees to take steps necessary
to make problems right. Have a clear line of
communication they can follow when they
need help from a manager
Use customer feedback to
your advantage
Seek out customer feedback through surveys
and via online searches. Respond to
complaints made online so others can see
that you care about the problems
Grease the squeaky
wheels
The loudest complainers are probably
complaining loudly to others, as well. These
customers need a little extra care to show
them that you hear them and care about their
problems
Empower employees to
make nice gestures
Throwing in a little extra every now and then
is a strong builder of good will. You might
waive a late fee or throw in a free month of
service. There need not necessarily be a
complaint first
01
02
03
04
05
06
18

19. Current Sources Of Revenue
20%
15% 15%
10%
30%
10%
Other grants
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Local sales
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Others
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Retained income
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Revenue support grant
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Council Tax
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19

20. Potential Sources Of Revenue
30%
25%
20%
10%
15%
Government (Fees &
Grants)
Social Security
Others
Private Sources
(contributions & grants)
Private Sources (Fees &
Services)
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20

21. Sales & Marketing Challenges
01. Salespeople Reporting False or Misleading Information to Sales
Management
02. Salespeople Not Reporting Crucial Information
03. Sales Reps Short on Sales Skills
04. Risk of Duplication
05. No Reliable Automatic Way to Track Sales
06. Theft, pilferage and damage may take place during transportation and storage
Some common
challenges
faced during
sales and
marketing
21

22. Risk Associated With Sales & Marketing
Ethical
Risk
Tactical
Risk
Strategic
Risk
Information
Risk
Sales &
Marketing
The most corrosive
business calamity to
shareholder value
Executing the right
strategy in the wrong way
Choosing the wrong
business strategy
With the explosion of data,
quality cannot keep pace,
and uncontrolled data will
lead to a major backfire
22

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Company
Strategy
23

24. Product Roadmap: Product Launch Deliverables -1
25% 35% 70%
50% 85%
Product launch
deliverables 01
Product launch
deliverables 02
Product launch
deliverables 04
Product launch
deliverables 03
Product launch
deliverables 05
24

25. Product Roadmap: Product Launch Deliverables -2
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2013
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2014
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2017
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2015
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2016
Phase 1 Phase 2 Phase 3 Phase 4 Phase 5
01
03
04
05
02
25

26. Coffee Break
Let’s Have a Break, We'll Come
Back After 15 Minutes

27. Product
Family
2017 2018 2019 2020 2021 2022 2023
Product 01
Product 02
Product 03
Q
1
Q
2
Q
3
Q
4
Q
1
Q
2
Q
3
Q
4
Q
1
Q
2
Q
3
Q
4
Q
1
Q
2
Q
3
Q
4
Q
1
Q
2
Q
3
Q
4
Q
1
Q
2
Q
3
Q
4
Q
1
Q
2
Q
3
Q
4
Product Roadmap : Product Launch Deliverables
27

28. Product Roadmap
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05
01
02
03
04
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28

29. Changes In Competitive Environment
0
1
2
3
4
5
6
7
8
9
10
Brand 1 Brand 2 Brand 3 Brand 4
Engagement
Monthly
Weekly
29

30. Changes In Competitive Environment
Competitive
Landscape
Brand 1 Brand 2 Brand 3 Brand 4
Brand
Competitive 1
Competitive 2
Competitive 3
Competitive 4
Competitive 5
Competitive 6
30

31. Key Performance Indicators Template 1 of 2
Day sales outstanding
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Cost of goods sold
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Net promoter score
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Customer retention rate
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attention.
% Sales lost to active
customers
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attention.
01
02
03
04
05
KPI
31

32. Key Performance Indicators Template 2 Of 2
Numbers Area of focus # 1 Area of focus # 2 Area of focus # 3 Area of focus # 4
01 Objective Objective Objective Objective
02 Measures Measures Measures Measures
03 Targets Targets Targets Targets
04 Invites Invites Invites Invites
Focus # 4
• Objective
• Measures
• Targets
• Invites
Focus # 2
• Objective
• Measures
• Targets
• Invites
Focus # 1
• Objective
• Measures
• Targets
• Invites
Focus # 3
• Objective
• Measures
• Targets
• Invites
Vision
and
strategy
80%
60%
40%
20%
32

33. Financials Summary: Base Plan VS Stretch Plan
Financial Summary Base Plan Stretch Plan Comments
KPI1
KPI2
KPI3
Revenue
Cost of sales
Gross profit
Customer acquisition cost
Other operating cost expense
Operating profit
Change in cash
Ending cash
Employees(FTES)
33

34. Financial Summary 1Q17 2Q17 3Q17 4Q17 1Q18
KPI1
KPI2
KPI3
Revenue
Cost of sales
Gross profit
Customer acquisition cost
Other operating cost expense
Operating profit
Change in cash
Ending cash
Employees(FTES)
Financials: Base Plan
34

35. Financials: Stretch Plan
Financial Summary 1Q17 2Q17 3Q17 4Q17 1Q18
KPI1
KPI2
KPI3
Revenue
Cost of sales
Gross profit
Customer acquisition cost
Other operating cost expense
Operating profit
Change in cash
Ending cash
Employees(FTES)
35

36. New Customer Acquisition Cost
x100
$2,000
x20
x8
$2.00
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Visitors
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Leads
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Customers
36

37. Customer Lifetime Value
0
2
4
6
8
10
LOW
CLV
HIGH
CLV
Inactive Nonprofit Able
Customer
20%
Active Profitable
Customers
60%
Very Active Very Profitable
Customers
20%
Number
of
customers
Lifetime Value = (Average Order Value) X (Number Of Repeat Sales) X (Average Retention Time)
MEDIUM
CLV
37

38. Calculating Customer Lifetime Value (CLV)
Complete CLV Year 0 1 2 3 4
Average acquisition cost 500 500 1,000 1,500 2,000
Average customer revenue - 300 600 900 1,200
Average customer costs - 290 ??? 255 ???
Average customer profit - 100% 60% 65% 70%
Customer retention rate - ??? 365 32% ???
Cumulative retention rate - ??? 785 ??? 1,211
Likely customer profit - 1.10 ??? ??? ???
Discount rate - ??? 457 784 546
CLV – per year 1 ??? 325 152 451
Cumulative CLV ??? 500 1,000 1,500 2,000
38

39. Operating Plan
Priority Actions
Priority Actions
#1:
Priority Actions
#2:
Priority Actions
#3:
What System Support/
Resources?
Who Responsible?
When Done?
How To Measure?
Annual Status
39

40. Hiring Plan
3.5 4.5 5 5.6
7.2
3
4
5.3
5.9
5.3
2
2.5
3.5
4.1
5
3
1.9
2
2.9
4.5
2.9
1.2
1.6
3.8
3.5
2.1 2.5
2.5
2
3
0
5
10
15
20
25
30
Q1 2017 Q2 2017 Q3 2017 Q4 2017 Q1 2018
Finance
Support
Product
Marketing
Sales
Engineering
40

41. Objectives Objective 01 Objective 02 Objective 03 Objective 04 Objective 05
NAME
JAN /26 12 85 65 30 90
FEB/2 52 15 12 45 12
MAR/9 12 85 65 30 90
APR/6 52 15 12 45 12
MAY/3 52 15 12 45 12
Team goals (Template 1 Of 2)
Jack Hill John Finder
Rose Albert Miller Bails
Anita Smith
41

42. Team Goals (Template 2 of 2)
Team 1Q 17 2Q 17 3Q 17 4Q 17
Engineering - Text Text Text
Product Text Text - Text
Marketing Text - - -
Sales - - Text -
Support Text - - -
Finance/Admin - Text Text Text
42

43. Risk Mitigation Strategies
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Strategies
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Risk
43

44. Business Operations Challenges Icons Set
44

45. Additional
Slides

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Our Mission
46

47. Miller Bails
CEO
Anita Smith
Manager
Rose Albert
Engineer
Mark Albert
Programmer
John Finder
Editor
Our Team
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47

48. About Our
Company
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48

49. Our Goal
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49

50. Comparison
67% 33%
Female
Male
VS
1765 Total
Employees
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50

51. Financial
Total Assets
$342 Billion
Total Tax Paid
$130 Billion
Loan
$145 Billion
Net Income
$234 Billion
Deposits
$345 Billion
Revenue
$205 Billion
51

52. The value of an
IDEA LIES IN the
using of it.”
Thomas
Edison
MOTIVATION is
man your DREAMS
put on work clothes.
Benjamin
Franklin
Intense LOVE does
not MEASURE, It
just GIVES.
Mother
Teresa
Quotes
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52

53. Low Medium High
Dashboard
25%
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55%
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75%
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53

54. Location
$2,665,54
India
$1,454,54
Australia
$4,654,43
Africa
$1,543,43
South America
$543,53
North America
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54

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2015
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2016
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2017
Timeline
55

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2018
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2019
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2020
56

57. Important Notes
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01 02 03 04 05
57

58. Newspaper
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58

59. Puzzle
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02
03
04
01
59

60. Target
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02
01 05
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03
60

61. Circular
01
02
03
04
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61

62. Venn
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01
02
03
62

63. Mind Map
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01
02
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06
05
04
63

64. Matrix
High
Low
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High
64

65. Lego
04
03
02
01
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65

66. Silhouettes
02
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01
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66

67. Miller Bails
Director
Anita Smith
Manager
Rose Albert
Accountant
John Finder
Producer
Janna Levis
Supervisor
Hierarchy Chart
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67

68. • This slide is 100% editable. Adapt it to your needs
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Generate
Idea
68

69. • This slide is 100% editable. Adapt it to your needs
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Magnifying
Glass
69

70. Funnel
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01
02
03
04
70

71. Our
Charts

72. Column Chart
30 40 60 80 100 120 140
180 200
80
110
140
170
206
230
260
270
370
0
50
100
150
200
250
300
350
400
450
500
550
600
2009 2010 2011 2012 2013 2014 2015 2016 2017
Dollars
(In
thousands)
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Product 01
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Product 02
72

73. Line Chart
0
10
20
30
40
50
60
70
80
FY 01 FY 02 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08
In
percentage
In years
25%
70%
Product 01
Product 02
73

74. Bar Graph
0
50
100
150
200
250
300
350
400
450
500
550
600
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Dollars
(In
thousands)
Year 2017
600
Product 01
Product 02
74

75. Area Chart
0
10
20
30
40
50
60
70
80
90
100
FY
12
FY
11
FY
10
FY
09
FY
08
FY
07
FY
06
FY
05
FY
04
FY
03
FY
02
FY
01
In
Percentage
100%
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Product 01
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Product 02
75

76. Scatter Bubble Chart
12
10
30
50 48
43
25
23
$0.00
$10.00
$20.00
$30.00
$40.00
$50.00
$60.00
0% 10% 20% 30% 40% 50%
In
price
5%
15%
20%
22%
32%
40%
46%
35%
Highest
Sale
76

77. Radar Chart
0
5
10
15
20
25
30
35
02-05-2017
06-05-2017
07-05-2017
09-04-2017
11-05-2017
12-05-2017
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Product 01
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Product 02
77

78. Combo Chart
0
1
2
3
4
5
6
7
8
9
10
0
10
20
30
40
50
60
70
80
90
100
FY 01 FY 02 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08
Growth
Rate
(%)
Market
Size
(RMB
100
Million)
In Years
Product 01
Product 02
Product 03
78

79. Address
# street number, city, state
Contact Numbers:
0123456789
Email Address:
emailaddress123@gmail.com
Contact Us
79

80. Thank
You