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1. Your company Name
Customer Loyalty
Lifecycle Program

2. Customer Retention Strategies
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Questionnaire/ Surveys
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Regular Reviews
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capture your audience's attention
Overcome Buyers Remorse
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Loyalty Programs
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Personal Touches
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Premiums & Gifts
2

3. Customer Retention Benefits
Increasing customer
retention rates by
5% increases
Profits by
25% to 95%
A 2% increase in
customer retention has
the same effect
Decreasing
cost by 10%
On average, loyal customers
are worth
up to 10 times as much
as their first purchase
Worth 10X as much
This slide reflects how
we can retain the
customers with the
help of some
examples, you can
modify them as per
your requirements
3

4. Improved
Operational
Efficiency
Deeper
Business &
Market
Intelligence
Better
Customer
Experience
Example:
Pinpoint compliance
& process issues
Example:
Timely analysis of
customer feedback
Example:
Standardize call quality
for coaching & recognition
purposes
Reduce Costs, mitigate
risks
Increase incremental
revenues
Improve product quality
React to market
opportunity
Increase customer
satisfaction,
retention & loyalty
Impact Capabilities Results
How it can be achieved
Customer Retention Impact
This slide reflects how
we can retain the
customers with the
help of some
examples, you can
modify them as per
your requirements
4

5. Customer Loyalty Lifecycle
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Nurture
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needs and capture your audience's attention
Reward
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needs and capture your audience's attention
Loyalty
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needs and capture your audience's attention
Attract
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needs and capture your audience's attention
Retain
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Grow
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Engage
This is a framework
for loyalty lifecycle,
you can modify it
basis your
requirements
5

6. Your Title Here
Average Sale by
Loyalty Member Type
50
1000
NO YES
65
2052
NO YES
Average Sale by
Loyalty Segment
85
1500
NO YES
Sale by Channel
500
2000
NO YES
All Order
by Promotion
1000
3000
NO YES
Average Award
by Customer
450
1200
NO YES
Top 5 Loyalty Program
Members by Lifetime
Sales
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6

7. Coffee Break
7

8. Customer Loyalty Lifecycle Program Icon Slide8

9. 9
Charts &
Graphs

10. Line Chart
0
10
20
30
40
50
60
70
80
FY' 11 FY' 12 FY' 13 FY' 14 FY' 15 FY' 16 FY' 17 FY' 18
Salesinpercentage(%)
Financial years
❑ Product 01 ❑ Product 02
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10

11. Column
Chart
❑ Product 01
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❑ Product 02
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needs and capture your audience's attention.
0
10
20
30
40
50
60
70
80
90
100
Jan Feb Mar Apr May JunSalesinpercentage(%)
Financial year in 2018
98
%
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Just left click on it and select “Edit Data”.
11

12. Area Chart
100%
0
10
20
30
40
50
60
70
80
90
100
FY '12 FY '13 FY '14 FY '15 FY '16 FY '17 FY '18
SalesInPercentage(%)
❑ Product 01 ❑ Product 02
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12

13. 13
Stacked
Line
❑ Product 01
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❑ Product 02
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❑ Product 03
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0
2
4
6
8
10
12
14
FY 01 FY 02 FY 03 FY 04
RevenueInPercentage
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Just left click on it and select “Edit Data”.

14. Donut Pie Chart
40%
30%
20%
10%
Product 04
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Product 03
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Product 02
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Product 01
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audience's attention.
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14

15. 15
Additional
Slides

16. Our Mission16
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Mission
01
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Vision
02
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Values
03

17. 17
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About Our
Company
01
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02
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18. 18
Name Here
Designation
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Name Here
Designation
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Name Here
Designation
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Our Team

19. Our Main Goal
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01 02
0304
19

20. Comparison
Male
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attention.
80%
Female
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attention.
70%
20

21. 21
Patience is a key
element of
SUCCESS.
Bill Gates
Quotes

22. Financial
$ 200
Million
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$ 300
Million
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$ 400
Million
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Million
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$ 500
22

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Target23

24. Silhouettes
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01
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02
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03
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25. Dashboard
50
100
0
Medium
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50
100
0
High
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50
100
0
Low
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26. 26
Puzzle
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01
02 04
03

27. 27
Mind Map
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completely editable. You can replace this with any
other icon from the www.slideteam.net icons
section.
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completely editable. You can replace this with any
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28. Venn
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01
02
04
03
28

29. Location
USA
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Brazil
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Africa
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Australia
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Russia
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30. Bulb Or Idea
04
01
03
02 05
06
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31. Address
# street number, city,
state
Contact Numbers:
0123456789
Email Address:
emailaddress123@g
mail.com
Thank You
31