1. Aravind Ashwaghosha Alberts
Email: aravindash_1@yahoo.com
Mobile-9880945883
OBJECTIVE
Looking for challenging career, where there is scope for demonstrating my expertise, I enjoy taking
challenges and meeting them. My strengths are my confidence in whatever I do and my positive thinking.
Almost 9 years of experience in Operations, Training, and Quality functions.
PROFESSIONAL EXPERIENCE:
1. Organization: Convergys India Pvt. Ltd. - The Organization: Convergys manages business
processes for companies around the world, combining its process expertise, information technology and
analytical capabilities with operational insight derived from experience in diverse industries to provide a
wide range of services using its global delivery platform.
Instructional Design Specialist - Lead (October ‘13 till Present)
Job Profile
• End to end project ownership for classroom deliverables.
• Lead and mentor a team of Instructional Designers on deliverables
• Take care of project scoping and resource allocation
• Finalize training methodologies and curriculum maps
• Standardizing content
• Analyze the training setting, characteristics of the learners and client training needs.
• Suggest alternative delivery methods/approaches.
• Maintain curriculum for each account assigned.
• Assist with designing technical and systems training (Technology, Telecommunication & Financial
accounts)
• Participate in analysis and measurement of project outcomes as related to training and instructional
design (Internal and External)
Modalities:
• ILT
• E-learning
NOTICE: The information contained in this document is for the use of the named individual or entity to which it is directed and may contain
information that is privileged or otherwise confidential. Only relevant experience has been showcased. The document does not showcase
unsubstantiated and parallel terms of employment.

2. • V-learning
Learning Associate (July ‘11 till October ‘13)
Job Profile
• Evaluation of training needs.
• Content development
• Curriculum design and approval
• Training methodology presentations to the client
• Needs analysis (for the whole LOB)
• Work closely with facilitators and quality staff to develop classroom delivery strategies
• Manage and control shrinkage.
• Resource allocation of work and resources.
• Responsible for Direct Client Interaction
• Ensure adherence to client expectations, standards, guidelines and procedures.
• Write, sequence, and prioritize learner objectives.
• Assist with development of instructional materials for participants and facilitators, and performance
measurements.
• Class room training
• Conducting T3s
Quality Advisor (Oct ’09 till July ’11)
Job Profile
• Data analysis
• Call Monitoring and Feedback
• Client Calibrations
• Floor support and Mentoring
• Preparing Trend Analysis based on feedback provided for the calls monitored & projecting future
trends.
DURATION :
• Oct 09 till Date
• Joined Convergys on 6th Oct 09 as a QA (Trainee).
NOTICE: The information contained in this document is for the use of the named individual or entity to which it is directed and may contain
information that is privileged or otherwise confidential. Only relevant experience has been showcased. The document does not showcase
unsubstantiated and parallel terms of employment.

3. • Location : Bangalore
COMPUTER PROFICIENCY:
• Higher Diploma in Software engineering (Aptech)
• Working knowledge of Internet.
ACADEMIC QUALIFICATION:
• B.SC (Botany, Zoology and Chemistry)
• HDSE (Aptech, 2 years)
• Diploma in Fine Arts (ICS, 3 years)
PERSONAL PROFILE:
• Date of Birth : 14th Jul 1978
• Language Known : English, Hindi, & Kannada
• Marital Status : Married
Date :
Place : (Aravind Ashwaghosha Alberts)
NOTICE: The information contained in this document is for the use of the named individual or entity to which it is directed and may contain
information that is privileged or otherwise confidential. Only relevant experience has been showcased. The document does not showcase
unsubstantiated and parallel terms of employment.