1. Informal communication channels are a very reliable measure of an organization\'s mood. 2 .They enable people to open up and help us to understand them and their performance better. 3They bring us to close people \'s afflications and generate empathy. They open the door to closely guarded cultural secrets. 4. Indeed informal communication channels can be an extremely useful source of information, paricularly , if you are new in an oraganisation, or you are championing some form of change. 5. These are the channels throuugh which you get to hear of all those extreme things that sometimes happen without your knowledge. Solution 1. Informal communication channels are a very reliable measure of an organization\'s mood. 2 .They enable people to open up and help us to understand them and their performance better. 3They bring us to close people \'s afflications and generate empathy. They open the door to closely guarded cultural secrets. 4. Indeed informal communication channels can be an extremely useful source of information, paricularly , if you are new in an oraganisation, or you are championing some form of change. 5. These are the channels throuugh which you get to hear of all those extreme things that sometimes happen without your knowledge..