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Chapter 9 diversity & communication
1. Now taking into account the Diversity factors: Personality traits; Learning preferences; Natural
talents; Interests, answer the following questions:
1. What is cultural competence? How can you develop it? Cultural competence is the ability
to understand and appreciate adjusts behavior in ways that enhance rather than detract
from relationships and communications. We develop them by evaluating people’s
attitude and perceptions. Learning to adapt to diverse cultures.
2. How can you communicate effectively? You can communicate effectively by being open
and direct. Communicate with visuals, ask for feedback, and use informational style.
3. How can you make the most of personal relationships? In a personal relationship be
willing to listen, take constructive criticism, and be open for change. Learn your
partners style of communicating.