1. Angela McAndrew CV April 2016
Personal Statement
My adult life, since graduating, has been dedicated to challenging social exclusion and
disadvantage, initially through community work and since qualifying as a social worker 30 years
ago, I have done so in the field of statutory adult social care. In my work as a front line practitioner
and then as a leader of front line practitioners, I seek to assist people to achieve positive change.
This means helping staff to be the best they can too.
Social work requires a strong head, hence my attention to learning and development and intellectual
rigour. It also requires a strong heart which is why I emphasise building resilience in my self and
my teams: challenging social exclusion, labelling and infringements of human rights against the
least powerful in our community takes courage. It also requires skills and a tool box of
interventions, hence my endorsement adult attachment informed practice and solution focussed and
strengths based approaches.
I have a store of knowledge and experience to draw on and share and yet I feel constantly aware of
the need to keep learning, especially from colleagues. Last year I took the opportunity to work with
two new service user groups to broaden my scope of practice. Thus I feel flexible in facing new
challenges, but I have also valued continuity and the benefits this brings to the service and the
public. My career has spanned 3 local authorities in two metropolitan cities and within each I have
had sought diverse work settings. I have managed teams of all sizes and continue to work at a range
of levels as the job demands: strategic, project based, operational and hands on direct practice, the
latter even more so since qualifying as a BIA.
Skills, knowledge and experience
Over 20 years in statutory adult social work management and 30 years as a qualified social worker.
Operational Team Management, prioritisation and resource deployment within the context of
increased demand to resource ratios. Project management.
Quality Assurance and governance: ensuring safe practice in a fast paced, changing, environment.
Customer focus and person centred, strengths based approaches: putting social work values at the
heart of the work.
Influence, negotiation, conflict management and complaint response including handling legal
challenge. Adopting an ethical and win/win approach.
Working with diverse service user groups and professionals and carers including dementia, learning
disability/autism, physical disability and young people with social care needs in transition to
adulthood.
Implementing Adult Social Care Policy, law and case law including the Care Act 2014 and the
Mental Capacity Act 2005 and Deprivation of Liberty safeguards.
Adult Safeguarding management and investigation; Making Safeguarding Personal.
Leadership including change management and responsibility for embedding Social Work Reforms
and modelling expected practice

2. Service Development, trouble-shooting and improvement, ensuring a smooth pipeline.
Recruitment, induction and Professional Social Work supervision including critical reflection,
appraisal, staff development/motivation and performance management/reporting
Staff Training: learning need analysis and commissioning as well as designing and delivering
training and other learning opportunities
Embedding value for money ethos and financial monitoring/forecasting.
Communication tailored to audience of diverse internal and external stakeholders and colleagues.
Participative leadership of meetings, consultation and stakeholder engagement.
Analysis and problem solving with attention to evidence, detail and goal setting.
Strong written skills.
Self motivated learner, fostering curiosity and evidence based method.
Personal resilience and self management, maintaining positive relationships.
Creativity and innovation.
Employment History
February 2006 to present London Borough of Sutton Social Services, Surrey
Feb 2015 to present:
Team manager for two teams:
Transitions: children with disabilities and special education needs moving to adult services and
preparing for adult life.
Review team for people with disability/learning disability living in residential care or supported
housing settings.
Key for both teams are excellent assessment and care planning; robust commissioning for outcomes
and well being and person centred work challenging social exclusion and discrimination
August 2012 to February 2015
Team Manager (temporary post): Lead for Professional Social Work Learning and Development: A
broad role working with social care management, HR and staff group as well as external
partnerships to implement Employer Standards and other principles of Social Work Reform Board.
Identifying learning need and priorities and then delivering or commissioning learning intervention;
driving up supervision standards; introducing and overseeing the ASYE; change management of
practice, social work governance and auditing.
February 2006 to August 2012
Team Manager in a range of statutory social work teams in Sutton, largely working with older and
disabled adults; managing high volume intake triage including safeguarding, assessment and

3. signposting or support planning; emergency response and statutory reviews. Project management
such as reprovision of services.
January 1992 to February 2006 London Borough of Lambeth Adult Social Services
1995-2000 Assistant Team Manager Older and Disabled People’s Social Work Teams, included a 6
month secondment to HR to work on recruitment and retention of social workers.
To 1995: Specialist HIV Social Worker
1987- 1992 Birmingham Social Services
1990 to 1992 HIV social worker designing and providing service within hospital and community
specialist multi-agency provision
1987-1990 Hospital Based Social Worker at Selly Oak Hospital and also specialist Accident
Hospital (trauma, burns unit, head injury treatment).
1982-1986 Community Work Birmingham
1982-3 Lane Neighbourhood Centre, Balsall Heath (Volunteer); 1983-4 Handsworth Action Centre,
advice/case worker; 1985-6 Dudley Road Neighbourhood Centre Winson Green, advice/case
worker
Education
1975 10 O levels including Maths and English
1977 A levels: English, French, History, General Studies and Sociology (taken 1993)
1977- 1980 BA Hons American Studies University of Hull
1986-1987 MA CQSW University of Warwick
2008-9 Diploma in Management Studies (commissioned by London Borough of Sutton from Croft
Management Services)
2011 Advanced Safeguarding (Post Graduate MA Module) University of Middlesex
2013 MA modules 3 and 4 in delivering social work education, Goldsmith’s College
2015 Stage 1 practice educator Kingston University
2016 Masters accredited Best Interests Assessor for Mental Capacity Act 2005- Deprivation of
Liberty Safeguards, Bournemouth University
2012 to present Additional Professional Development (some examples apart from mandatory
training in statutory duties)
2012-2015 Represented LB Sutton in local adult social work and Higher Education Partnership
2012 Action Learning (Skills for Care) and delivered for ASYE
2012 Adult Attachment Informed Practice, 3 part course
2013 Designed and delivered strengths based social work training
2013 Adult Attachment article published: http://www.communitycare.co.uk/2013/09/26/how-
attachment-theory-can-transform-adult-social-work-and-save-councils-money/
2014 Coaching for 360 degree appraisal- delivered to assistant team managers (SfC funded)
2014 Completed CPD audit portfolio for HCPC renewal (2% selection on renewal)
2014 Dementia Care Matters
2015 Mental Capacity Act 2005 and Young People 16-18
2015 Care Funding Calculator (national tool for establishing value for money with social care
providers)