1. How to run a Front Desk
Ramirez,
Yazel

2. Table of Contents
 Introduction
 Attitude and Appearance
 Answering Phone Calls
 Organization Skills
 Customer Service
 Confidentiality
 References

3. Introduction
 What to do  What NOT to do

4. Attitude and Appearance
 You are the face of the company! 
 Dress to Impress

5. Answering Phone Calls
 Speak clearly and concisely!
 State the name of the company, your
name, and “how may I help you?”
 No personal calls
 Undivided attention
 Multitasking

6. Organization Skills
 Magazines in waiting area
 Hand Sanitizer should be visible
 Front desk should be clutter free

7. Customer Service
 Everyone should be greeted!
 Listening to their needs is important
 Staff should be available to assist
 Smile
 Keep waiting area clean and
organized

8. Confidentiality
 Confidentiality- a set of rules or
promises that limits access or places
restrictions on certain types of
information.

9. References
 Blake, Irene A. "Ways to Keep Confidential Information Safe
at a Reception Desk." Ways to Keep Confidential Information
Safe at a Reception Desk. Web. 01 Mar. 2016.
 Hamlett, Christina. "Front Desk Tips." EHow. Demand Media.
Web. 01 Mar. 2016.
 Joseph, Chris. "Customer Service Tips for a Front Desk."
Customer Service Tips for a Front Desk. Web. 01 Mar. 2016.
 Rouse, Margaret. "What Is Confidentiality? - Definition from
WhatIs.com." WhatIs.com. Sept. 2008. Web. 01 Mar. 2016.