Superior customer service skills with knowledge on products and prices on-demand. 3 months of business assistant skills in rotating skills and wearing many hats on phone service, resolving customer complaints, and invoicing customer requests. Ensure business success and increase sales by 40%

1. June 2016 to September 2016
June 2016 to September 2016
ANDY LAI
Andy Lai Business Assistant Resume
Highlighted Expertise
Superior customer service skills with knowledge on products and prices on-demand. 3 months
of business assistant skills in rotating skills and wearing many hats on phone service, resolving
customer complaints, and invoicing customer requests. Ensure business success and increase
sales by 40%
Professional Experience
Tam Deli and Cafe
Business Assistant
Austin, TX
Established and maintained effective communication system.
Collaborated with design, development and QA teams to build product.
Ensured exceptional client service and quality product offerings through working a variety of
tasks in the kitchen and the cashier registrar.
Ensured work was accomplished in a safe manner in accordance with established operating
procedures and practices.
Handled telephone inquiries.
Apportioned and served food to facility residents, employees, or patrons.
Cleaned and maintained the beverage area, display cases, equipment, and order transaction
area
Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
Responsible for all kitchen operations such as banquet events cooking area, and cleaning area.
Examined trays to ensure that they contained required items
Completed closing duties, including restocking items and closing out the cash drawer.
Accepted payment from customers and made change as necessary.
Assisted diners with seating as needed
Frequently switched between positions as Dishwasher, Cashier, Baristas, and Kitchen Cooker
throughout the day to support changing needs.
Executed various kitchen stations and assisted with, meat, fish, saute or pantry
Examined trays to ensure that they contained required items
Prepared and served hot and cold beverages
Communicated with customers regarding orders, comments, and complaints
Maintained contact with kitchen staff, management, serving staff, and customers
Washed, peeled, cut, and seeded fruits and vegetables
Took orders from patrons for food or beverages
Sorted and removed trash, placing it in designated pickup areas
Tam Deli Cafe
Website Developer
Austin, TX
Leveraged social media websites such as www.tamdelicafe.com to promote services and gauge
customer needs and preferences.
Researched market competitors and industry trends to identify potential new products and
services.
Conducted extensive keyword research and developed a comprehensive SEO strategy.
Conducted market research and created competitive overviews for new titles.
Participated in all stages of manuscript preparation and menu editing.
Implemented SEO strategy, resulting in 40% increase to website hits.
Updated company website content including contact information, articles and services.
Proofread and reviewed all print and electronic content for correct grammar and adherence to
restaurant's guidelines and requirements.
4014 Cardinal Dr NW Apt 103, Olympia, WA 98502 - (512) 576- 2940 (C) - oceantantriclama@gmail.com