Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

2 in 1 - Blending learning and km for business transformation and competitiveness

Presented at Work 2.0 Conference, Sydney - October 2016
• Competitive edge: repositioning the learning agenda around critical knowledge transfer to sustain competitive advantage
• Culture shift: transforming the business to a culture of peer to peer learning, practice sharing and collaboration
• Co-ownership: crafting sustainable, engaging and equitable learning solutions with business leaders
• Co-creation: upskilling and leveraging subject matter experts to create a continuous micro learning organization

  • Login to see the comments

2 in 1 - Blending learning and km for business transformation and competitiveness

  1. 1. 2 in 1: Blending learning and knowledge management For business transformation & competitiveness Alexandra Lederer @ Work 2.0 2016
  2. 2. Knowledge Management Learning & Development
  3. 3. Sharing of experiments… ...for inspirations, reflections, discussions & exchanges
  4. 4. Data * [and sometimes controverted] DIKW Hierarch, Russell Ackoff raw symbols, tables, spreadsheets One [simple*] way to define Knowledge
  5. 5. Information Data data connected to provide meaning and directions about ’what, where, when’ * [and sometimes controverted] DIKW Hierarch, Russell Ackoff One [simple*] way to define Knowledge
  6. 6. Information Data application of information in the field; answers ‘how’ Knowledge * [and sometimes controverted] DIKW Hierarch, Russell Ackoff One [simple*] way to define Knowledge
  7. 7. One [simple*] way to define Knowledge Knowledge Information Data appreciation of ‘why’ Understanding * [and sometimes controverted] DIKW Hierarch, Russell Ackoff
  8. 8. * [and sometimes controverted] DIKW Hierarch, Russell Ackoff evaluated understanding, lessons learned, recommendations, process improvement, innovation Understa nding Knowledge Information Data Wisdom One [simple*] way to define Knowledge
  9. 9. One [insightful] way to define the value of knowledge Wisdom Understand ing Informa tion Data Source: London South Bank University, Ark 2007 Knowledge
  10. 10. Information Data Wisdom Knowledge Understanding Why L&D and KM seem disconnected?
  11. 11. Why most of our L&D seem to focus on sharing ‘recipes’? Wisdom Knowledge Understanding Information Data
  12. 12. How could take L&D to the next ? Wisdom Knowledge Understanding Information Data Wisdom Knowledge Understanding Information Data
  13. 13. 2 in 1 Blending L&D + KM
  14. 14. Where to
  15. 15. the best at what we do? What knowledge & skills make us [competitive knowledge]
  16. 16. How good are we at mastering this competitive knowledge? Competitive knowledge strengths Subject matter experts, knowledge to capitalize, disseminate and re- use Business opportunities To seize Competitive knowledge weaknesses and experts to acquire, develop or purchase Business threats To defend against [knowledge audit]
  17. 17. Knowledge Rising Stars Future subject matter experts to develop, nurture and embed in sharing culture Knowledge Stars High priority to leverage knowledge and use as sharing culture Champions Knowledge Mystery Men Determine priority to engage based on criticality of knowledge Knowledge Backpackers Critical priority to capture & transfer their knowledge How safe are we at retaining this competitive knowledge? Criticality of knowledge owned / Tenure High level of engagement Low level of engagement [knowledge experts risk matrix]
  18. 18. How strong is our focus on competitive knowledge? L&D Competitive L&D Generic knowledge & skills Process, systems, compliance Competitive / unique knowledge & skills
  19. 19. How embedded is knowledge sharing in our L&D strategy? Learning ‘Teacher’ Peer Experience Peer Internal trainers and subject matter experts: Knowledge ‘Backpackers’ and ‘Stars’ first External trainers and experts Internal peers & network Return on experience and lessons learned Formal external training & conferences Formal internal training Internal peer to peer learning sessions External peer to peer speaking opportunities Internal on the job, projects and mentoring External job history projects and mentoring External peers & network Source: Genea L&D strategy FY2012 - Alexandra Lederer & Learning Curve Team
  20. 20. How embedded is knowledge sharing in our L&D programs? On the job coaching / mentoring Micro formal training (I) On the job practice (K+U) Peer to peer (K+W) On the job practice (K+U) Micro formal training (I) On the job practice (K+U) Peer to peer (K+W) On the job practice (K+U) Practice sharing (K+W) Best practice defined as: 1. Effective 2. Efficient 3. Business strategic 4. Collaborative 5. Recyclable Peer to peer as: • Knowledge Cafes • Communities of practices • Meetups • Max. 1h • Little to prepare, lots to share Micro-learning as: • Breakfast boosters • Lunch n learns • Learning bites • Max. 2h/w On the job supports as: • Infographics quick cards • Max. 2 pager
  21. 21. Practice sharing: blending learning, best practices & communities of practice – Knowledge Cafes @ Amadeus Source: Amadeus Marketing Learning Program 2005, Alexandra Lederer & Ricky Coussins The Marketing Knowledge Café presents: Time to Get Serious About Positioning Take a 45’ minutes break and boost your marketing knowledge! Expresso Machine: if you missed or forgot about the training, the recap of what you need to know in 8 minutes to ‘Own the space in the heads of your customers & prospects’ by Ricky Coussins, Strategic Marketing Consultant: “I don’t care what the reality is, I care about the perception, and how people perceive us.” Practical bites : Positioning Amadeus In the Field First Croissant - a 10 minute live interview with Rob from Amadeus UK who will share with you his experience in segmentation and positioning in the challenging UK market. Pass the sugar please! You have something to say? Now's the time for your testimonials and questions around the table. Say it loud! Coffee Club! Keep in touch & exchanging on our online community of practice
  22. 22. Practice sharing: Focus on micro peer to peer exchange of critical knowledge – Mini Education Breaks @ Genea Source: Genea L&D strategy FY2012 - Alexandra Lederer & Learning Curve Team
  23. 23. Practice sharing: opting for agile micro & segmented peer to peer learning – Learning Labs @ SiteMinder Providing you with micro and continuous learning initiatives to support your professional development Join | Learn | Share Source: SiteMinder L&D strategy FY2017 - Amanda Ngyuen & L&D Team
  24. 24. What’s in it for you [and your organisation’s business transformation]? Identify & recognize experts Focus on capitalizing & transferring their critical competitive knowledge Providing them with professional development opportunities, sense of purpose & legacy Boosting employee engagement Collaborative, lean and agile business practices
  25. 25. What knowledge and skills make your organisation the best at what you do? [your competitive knowledge] How is your L&D focusing on addressing your competitive knowledge gaps and blending KM + L&D?
  26. 26. Alexandra Lederer alexandra.lederer@gmail.com linkedin.com/in/alexandralederer Enjoy the ride & keep in touch!

×