1. AKSHAY G. KAJROLKAR
(Senior Manager – SAP ERP Practice)
Mobile: +91 981 910 0367 / Email: akshay.g.kajrolkar@gmail.com
Over 19+ years of IT experience with 12+ years in SAP practice. Extensive experience in SAP BASIS service delivery, project
management, customer proposals, RFP’s/Bidding. Actively involved in Organization level future proof initiatives – SAP Solution
Manage CoE, SAP Security CoE, SAP HANA & BO competencies building. Strong communicator with the ability to ensure
execution of the time-bound deliveries.
Has extensive experience in entire IT Value Chain: Strategic Plan, Road Map, Pre-Sales, Proposal, Solution, Technical
Architect, Delivery, Quality, Profitability, and Relationship Management, setting up and growing factory model for
leveraged/mutualized delivery.
Key Roles & Responsibilities:
GDC Lead - Service Delivery & Client Relations:
Delivery Effectiveness & Excellence
SLA targets & Continuous Service Improvement
Process Implementation | Adherence | Continuous
Service Quality & Improvements
Project Management | People Management
Risk management & Performance Metrics
Extend business opportunities (with existing/new
logo
Client requirement & Satisfaction | OTAC
Client communication | Escalations
Other Responsibilities:
SAP Solution Manager CoE Head
SAP Security CoE Head
Financial Management:
Improve Contribution Margin
Increase Revenue | more offshore ratio
Maintain project | BAU cost
Pyramid Optimization | Improve URVE | Buldge
Budget Compliance
Improve Productivity Savings
Organizational Initiatives:
Built SAP Solution Manager CoE
Build SAP HANA CoE (in-Progress)
Future Proof Initiative – Reduce customer cost of Operation
Solution Proposals in Pre-Sales Activities for new |
existing customers
Team Competency Development
Built SAP Security CoE
Build SAP BO CoE (in-Progress)
Future Proof Initiative – “Always On” Services
Customer Presentation for SAP Practice |
SAP Solution manager competencies
2. AKSHAY G. KAJROLKAR
(Senior Manager – SAP ERP Practice)
Mobile: +91 981 910 0367 / Email: akshay.g.kajrolkar@gmail.com
CAPGEMINI INDIA PVT LTD | CLOUD INFRA. SERVICES (ERP PRACTICE) July 2006 – Present
A) Global Delivery Center Lead - Central Europe Region Jan 2015 – Present
Resource Headcount – 210
Mumbai Bangalore Hyderabad
152 50 8
Customer Supported 31
Support Coverage 24*7
Dedicated Accounts 5
Mutualized Accounts /
Groups
26/6
SAP Instance Managed 1346
Delivery / Service Manager for managing multiple Central European
customers
Reorganization of the delivery organization for responsible accounts
which has given a significant savings also increase productivity
Key focus on Quality of Services, SLA’s, Governance, Good OTACE,
Cost, SIP’s
Back office operational & business support function, resulting in
strengthened relationship with internal & external client
Improved Operational excellence
Generate more business revenue from new/existing customers
Effective evaluation on new business cost, revenue, risk & benefits
Reduce cost of Operation
Maintained offshoring ration (90:10) to increase Contribution Margin
Work on RFP/RFI for new opportunities
Resource | People Management
Highlights:
15% Team growth due to new business / Logo’s
65% Pyramid Optimized
99% Team Utilization (URVE)
Addition of 2 new Logo’s in existing multiclient delivery support model
Project Cost Saving - Additional 5 (HANA / Sybase migration) new
projects execution using BAU resources
Revenue – 6.5 M€
3. AKSHAY G. KAJROLKAR
(Senior Manager – SAP ERP Practice)
Mobile: +91 981 910 0367 / Email: akshay.g.kajrolkar@gmail.com
B) SAP Solution Manager CoE Head | Cloud Infrastructure Services May 2012 – Present
C) SAP Security CoE Head | Cloud Infrastructure Services Sep 2015 – Present
One door stops for all the Capgemini SBU for Solution Manager
Implementations
Delivery / Service Manager for SSM projects for managing multiple
customers across Capgemini Globe (AppsOne, AppsTwo, Infra &
BPO SBU’ s)
Continuous service improvement through SAP solution manager COE
for the customers which will help them to reduce the TCO
Generate business revenue by implementing solman CoE solutions to
the customer
Build new SSM capabilities as POC and Implement it in customers as
SIP
Provide SSM recommendations and proposals for customers
Customer demo / Implementations
Internal as well as External SSM training | Roadshow in SAP
TechFiesta
Highlights:
VAR certification for Capgemini Netherlands
SMaaMS certification for Capgemini EMEA region
Customer
Supported
30
No of
Customer
Demo /
Presentatins
458
CE
Customers
22
SSM ALM
Capabilities
Developed
21
NA
Customers
6
SSM
Certifications
ORG Level
(SMaaS, VAR)
2
NE
Customers
2 Revenue 1 M€
To ease the work of SAP Security administrator by providing with readily
available documents | Auto scripts | Design Approach | Audit reports |
Solutions in resolving complex problem
Delivery / Service Manager for SAP Security projects | Operations for
managing multiple customers across Capgemini Globe (AppsOne,
AppsTwo, Infra & BPO SBU’ s)
Generate business revenue by implementing SAP Security solutions to the
customer
Build new SAP Security capabilities as POC and Implement it in customers
as SIP
Provide SAP Security capabilities & recommendations and proposals for
customers
Customer demo / Implementations
Internal as well as External SAP Security training | Roadshow in SAP
TechFiesta
Highlights:
SAP Security task automations – Proactive measures | User-Role Admin |
Inactive reporting | User statistics reporting
Successful implementations of Audit Compliance reporting on ECC, BI, HR,
GRC, solman reporting for multiple customers
Customer
Supported
10
NA Customers 5
SE / NE
Customers
3
APAC Customers 2
Revenue in Last
5 Months
35 K€
4. AKSHAY G. KAJROLKAR
(Senior Manager – SAP ERP Practice)
Mobile: +91 981 910 0367 / Email: akshay.g.kajrolkar@gmail.com
D) SAP Basis Delivery Manager NL Multi Client July 2011 – Dec 2014
E) SAP Basis Delivery Manager – HydroOne (Canada) Feb 2009 – May 2011
F) SAP Basis Technical Manager – Marks & Spencer (UK) Jan 2007 – Jan 2009
G) SAP Basis Lead – Schneider Electric (France) Aug 2006 – Jan 2007
Responsible for SAP Basis India Delivery Manager for Netherlands Multi-
Client customers
Operation governance by supervising the overall management and day to
day operations
Human error reduction
Participation in Internal / External Audit
Overall Incident reduction
Technical improvement SIP
100% change execution from India
Good OTACE
SLA Compliance
Cost reduction by resource optimization
Increase Utilization | URVE
Maintain 90:100 offshore ratio
Highlights:
Centralize Application Alert Level Monitoring (ALM) for all NL customers
(20) via SAP Solution manager Monitoring
NL Customer
Supported
20
Support Coverage 24*7
No of SAP Instance
Supported
750
Total Resource 65
Delivery Support
Mum - B'lre -
Hyd
Responsible for SAP Basis Delivery / Patching Manager for Ontario Power
Generation | HydroOne, Canada
SAP Basis Sustainment Lead
Responsible for Sustainment work
Responsible for Incident | Problem Manager
Responsible for SAP basis activities
Achievements:
“You Make Us Proud” Reward
Responsible for SAP Basis Technical Manager for Marks & Spencer |
London, UK
SAP Basis Sustainment Lead
Responsible for Sustainment work
Responsible for SAP basis activities
Achievements:
“THANK YOU” award from customer
“PROJECT STAR” award in both 2008 & 2009
Responsible for SAP Basis technical activities
Activity Management
Team Management
Customer Meetings | SLA management
5. AKSHAY G. KAJROLKAR
(Senior Manager – SAP ERP Practice)
Mobile: +91 981 910 0367 / Email: akshay.g.kajrolkar@gmail.com
Previous Experience
Accenture India Ltd. SAP Basis Administrator Aug 2005 – Apr 2006
L&T Infotech Ltd. SAP Basis Administrator Nov 2003 – Jun 2005
Comsoft Infotech Pvt. Ltd. SAP Basis Administrator Dec 2000 – Nov 2003
And Oracle | DB2 DBA
Asian Compusoft Ltd. Oracle Developer July 2007 – Dec 2000
Personal Details
Education: Bachelor of Engineering (Electronics) – 1997 | Mumbai University
Passport No: F9939304
Mobile No: +91 981 910 0367
Email Id: akshay.g.kajrolkar@gmail.com
