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Center of Excellence Building Blocks

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CoE, Demand Management, Solution Architecture, Hosting, Business Partners, Relationship Management, Solution Delivery

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Center of Excellence Building Blocks

  1. 1. Building Blocks Of A Center of Excellence (CoE) Arup Dutta May 2016
  2. 2. Why Center of Excellence  Companies business processes are Run on Applications that  Automate manual tasks  Interconnect multiple process dependencies seamlessly  Maintain Data Integrity against pre-defined business rules and inbuilt security  Enable Reporting on Key Business Metrics  Secure processes  Standardize processes……  Some Applications form the backbone of Critical Functions Sales Order Processing, financial reporting, engineering, manufacturing etc. The business needs on these applications are continuous…..
  3. 3. What does a Center of Excellence Serve?  Demand coming from changing business conditions e.g. new pricing rules, product changes etc.  Stable Platform for Business Continuity  Replacing legacy systems with current-scalable applications  Enable Business to Transform quickly to meet Market Demands  Establish core business processes as competitive advantage Demand from Business Stable Platform (Business Continuity, Current Technology, Security, Integration..) Core Business Processes – Solution Template (Automation, Reporting, Data Integrity…) Delivery of Application Change Regional Global
  4. 4. Business Internal IT Partners (Business Relationship Management) How? ->Center of Excellence Model Platform Services &Compliance & Security Solution Architecture (Global Template) Regional CoE (Support/ Enhancements) Solution Delivery (Portfolio Management/ Deployments/Release & Test Management) Business Process Owners Center of Excellence (CoE) Organization Design Implementation & Operation
  5. 5. External Partners Building Blocks- Platform Services/Compliance and Security Platform and Security Management • Go-To for System performance, storage, system refresh, connectivity • Plan/Execute Major System Upgrades • Security Support Integration/Platform/Secuirty Development • Own and Enforce Development standards for Support and Projects • Quality Gate for All Technical Development • Manage Offshore Development Teams • Lead all Development Activities • Security Role Design and Development BusinessPartnerManagement TechnicalDemand fromSupportor Projects Internal IT Partners Enterprise Architecture Group Software Management • Manage Support of Software with Software provider through Maintenance Agreements • Point of Escalation for any Software Issues • Align with EA on Architectural Changes • Collaborate and Execute on Enterprise Wide Architectural Changes Hosting Provider (IaaS, PaaS) System Integrator/ Application Managed Service IT Procurement
  6. 6. Internal IT Partner External Partners Building Blocks- Solution Architecture Solution Template (Functional Design from Process requirements) • Educate on Standard Out of Box Business Processes to Manage Requirements • Own Template Design and Approval of Template Deviations • Lead Solution Design for Deployments and Global Changes Solution Configuration (Functional Configuration) • Own and Enforce Solution Template standards for Support and Projects • Quality Gate for All Solution Configuration • Manage Offshore Configuration Teams • Lead all Configuration Activities Governance of Solution Template • Manage and Prioritize Business Demand • Go To for all Solution Inquiries System Integration Partner Or Application Managed Services Partner Functional DemandfromProjects andSupport Global Process Owners Business Process Owners/Leaders Business Relationship Leads BusinessPartnerManagement
  7. 7. Internal IT Partner External Partners Building Blocks- Support Solution Support • Requirements • Work on scoping of small enhancements • Lead Solution Design for small enhancements and Break fixes • Provide consultation on Day to Day Solution Issues Break Fix /Enhancement • Manage/Execute on Break Fix and Small Enhancement Demand • Support Business on Day to Day issues on Data and Process • Partner with Solution Architecture and Platform services on Global Changes System Integration Partner Or Application Managed Services Partner Support Demand Internal Business Partner Business Process Owners/Leaders Business Relationship Leads BusinessPartnerManagement
  8. 8. Internal IT Partner External Partners Building Blocks- Solution Delivery & Release and Test Management Portfolio Delivery Management • Build Program Portfolio on a rolling schedule. Communicate with Stakeholders. Incorporate New Demand on the schedule. Provide cost numbers for new project demand • Partner with Business Relationship Lead to define business value on IT Investments and get Approvals on IT Spend • Manage/Update Scope/Budget/Schedule/Resources and Risk for Active programs/Projects • Responsible for Program/Project Dashboard Reporting System Integration Partner Or Application Managed Services Partner Project Demand Internal Business Partner Business Process Owners/Leaders Business Relationship Leads Release and Test Management • Plan/Publish a rolling schedule of Releases. • Authorizing all Production Moves • Approval for Emergency Releases • Partner with Solution Architecture and Platform services on Reigonal/Global to include Changes • System Landscape Management- authorizing refreshes and system movements • Test Management - Regression BusinessPartnerManagement
  9. 9. Prioritized Demand Flow & Decision Criteria's Regional Demand Global Demand Regional Support Global Solution Architects Assessment of Impact on Template - Existing Template with Changes or - New Template Global Business Process Owner Approval Solution Delivery through Managed Releases IT Business Relationship Management
  10. 10. Summary  Business Critical Applications tend to have dedicated Center of Excellence organizations  The Center of Excellence organizations are experts on the platform, solution and are very familiar with the company business processes, data, business partners.  Center of Excellence Organizations partner with IT Business Relationship teams, Business process owners to assess, prioritize, cost demand.  Center of Excellence Organizations are evolving continuously to value add roles with commoditized roles going to Low Cost Countries ( Application Managed Services, Hosting Partners etc..)

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