The document describes Jason Little's work developing an approach to change management called the "5 Universals of Change". It began in 2009 when Little thought there must be a better way to approach change. Over the following years he wrote a book on the topic, conducted workshops, and found the principles applied across different industries and organizations. The 5 Universals of Change are Cause and Purpose, Urgency for Change, Meaningful Dialogue, Experimentation, and Response to Change. Little's approach focuses on these universals rather than specific tools or plans.

1. Jason Little | @jasonlittle | #leanchange
Modern Change
Management
5 Universals of Change

2. 5 Universals of Change | @jasonlittle | #leanchange
2009
“there’s gotta be a better
way to change…” - me

3. 5 Universals of Change | @jasonlittle | #leanchange
2009
2011
“there’s gotta be a better
way to change…” - me
“hey wanna write a book?” -
Pearson Education

4. 5 Universals of Change | @jasonlittle | #leanchange
2009
2011
2012
“there’s gotta be a better
way to change…” - me
“hey wanna write a book?” -
Pearson Education
“seems like people would
like this story…”

5. 5 Universals of Change | @jasonlittle | #leanchange
2009
2011
2012
2014
“there’s gotta be a better
way to change…” - me
“hey wanna write a book?” -
Pearson Education
“seems like people would
like this story…”
“that last version sucked…I
think I’ll re-write it.” - Me
“hey, wanna run a workshop
based on the book?” Torsten
Scheller & Vasco Duarte

6. 5 Universals of Change | @jasonlittle | #leanchange
2009
2011
2012
2014
2014 - 2020
“there’s gotta be a better
way to change…” - me
“hey wanna write a book?” -
Pearson Education
“seems like people would
like this story…”
“that last version sucked…I
think I’ll re-write it.” - Me
“hey, wanna run a workshop
based on the book?” Torsten
Scheller & Vasco Duarte
“will you come here and do a
workshop, or talk to us” - a
bunch of people

7. 5 Universals of Change | @jasonlittle | #leanchange
2009
2011
2012
2014
2020
2014 - 2020
“there’s gotta be a better
way to change…” - me
“hey wanna write a book?” -
Pearson Education
“seems like people would
like this story…”
“that last version sucked…I
think I’ll re-write it.” - Me
“hey, wanna run a workshop
based on the book?” Torsten
Scheller & Vasco Duarte
“will you come here and do a
workshop, or talk to us” - a
bunch of people
“well shit. As suspected,
disciplines, titles, company
size, industry etc don’t really
matter…these patterns do…
“

8. 5 Universals of Change | @jasonlittle | #leanchange
516 25+ 5000+
Workshops Countries Attendees

9. 5 Universals of Change | @jasonlittle | #leanchange
Body Level On
Body Level T
T
el
Body Level
Body Lev
Body Lev
h
l Fivee

10. 5 Universals of Change | @jasonlittle | #leanchange
How can I get those
people to…
How do I get buy-in
from…
How do I apply agile
to…
How do I overcome…

11. 5 Universals of Change | @jasonlittle | #leanchange
Cause and Purpose
Over
Urgency for Change

12. 5 Universals of Change | @jasonlittle | #leanchange
Meaningful Dialogue
Over
Communication Plans

13. 5 Universals of Change | @jasonlittle | #leanchange
Experimentation
Over
Executing Change Tasks

14. 5 Universals of Change | @jasonlittle | #leanchange
Response to Change
Over
Resistance to Change

15. 5 Universals of Change | @jasonlittle | #leanchange
Co-Creation
Over
Getting Buy-in

16. 5 Universals of Change | @jasonlittle | #leanchange
You and your beliefs

17. 5 Universals of Change | @jasonlittle | #leanchange
You and your beliefs
The lenses you look through

18. 5 Universals of Change | @jasonlittle | #leanchange
You and your beliefs
The lenses you look through
How you apply tools you use

19. 5 Universals of Change | @jasonlittle | #leanchange
Meaningful
Dialogue
Communication
Plans
Balance and Timing

20. 5 Universals of Change | @jasonlittle | #leanchange
The Change Wayfinder
Lense
Activity
Practise
Meaningful Dialogue
Sensemaking
Lego Serious PlayOur transformation is stuck
and we don’t know why…

21. 5 Universals of Change | @jasonlittle | #leanchange
Most Important

22. 5 Universals of Change | @jasonlittle | #leanchange
Most Important Options
Change weekly status meetings to lean coffees
Replace ‘tool’ with big visible wall
Shorter ‘change sprints’
Inventory and re-use ceremonies vs adding new

23. 5 Universals of Change | @jasonlittle | #leanchange
Replace ‘tool’ with big visible wall
We think this is the right practice right now
Co-Creation
“Uncertainty”
Big Visible Wall
412 people have done this
Sentiment
Totally worked, tools are for suckers…
Waste of time…no one used it
Served it’s purpose…
Practices
Reviews
Stories
References

24. 5 Universals of Change | @jasonlittle | #leanchange
Contextualized Approach to Change
modernchangemanagement.com