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Creating Alignment for Agile Change - Agile and Beyond 2015

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Creating Alignment for Agile Change - Agile and Beyond 2015

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It's not about the change canvas, it's about the conversations that facilitate the creation of them. This talk was about how to guide alignment with techniques from Lean Change Management accompanied by a story from April Jefferson about how she used these techniques at GM and University of Michigan

It's not about the change canvas, it's about the conversations that facilitate the creation of them. This talk was about how to guide alignment with techniques from Lean Change Management accompanied by a story from April Jefferson about how she used these techniques at GM and University of Michigan

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Creating Alignment for Agile Change - Agile and Beyond 2015

  1. 1. #AAB15 CREATING  ALIGNMENT   FOR  AGILE  CHANGE April Jefferson, Jason Little @jasonlittle @_apriljefferson Agile and Beyond 2015 #aab15
  2. 2. #AAB15 Jason Little April Jefferson @_apriljefferson@jasonlittle Author, international speaker, college professor, agile coach, haver of fun, culture hacker, drummer and dad Agile Coach, Consultant, Wife, Mom 
 & Lego Enthusiast with Big Hair
  3. 3. #AAB15 GOOGLE:  “WHY  AGILE   FAILS”   RESULTS:  4,230,000
  4. 4. #AAB15 METHODOLOGISTS  SAY:   “YOU  DIDN’T  USE  THE   TOOL  RIGHT!”
  5. 5. #AAB15 CULTURE  PEOPLE  SAY:   “YOU  DIDN’T  CHANGE   YOUR  CULTURE!”
  6. 6. #AAB15 MINDSET  PEOPLE  SAY:   “YOU  DIDN’T  CHANGE   YOUR  MINDSET”
  7. 7. #AAB15 MANAGEMENT  GURUS  SAY:   “LACK  OF  MANAGEMENT   SUPPORT”
  8. 8. #AAB15 AGILE  ZEALOTS  SAY:   “YOU  TRIED  TO  DO  AGILE   INSTEAD  OF  BEING  AGILE!”
  9. 9. #AAB15 THE  CONSULTANT  YOU  DIDN’T  HIRE   SAYS:   “THAT  OTHER  CONSULTANT  SHOULD   HAVE…”
  10. 10. #AAB15 SYSTEM  THINKERS  SAY:   “ONLY  IN  RETROSPECT  CAN  YOU   UNDERSTAND…COMPLEX  ADAPTIVE   SYSTEMS  THEORY  SAYS….”
  11. 11. #AAB15 THE  TRUTH  IS…
  12. 12. #AAB15 THEY’RE  ALL  RIGHT…   …AND  THEY’RE  ALL  WRONG!
  13. 13. #AAB15 HINDSIGHT  IS  ALWAYS  20/20 but looking back, it’s still a bit fuzzy
  14. 14. #AAB15 “YOU  DID  IT  WRONG!” ISN’T HELPING ANYBODY…
  15. 15. #AAB15 SO  WHAT  CAN  YOU  DO?
  16. 16. #AAB15 THERE  IS  NO  SUCH  THING  AS  A   BINARY  “SUCCESS/FAILURE”   MEASUREMENT  FOR   ORGANIZATIONAL  CHANGE STOP IT!
  17. 17. #AAB15 DIVERGENCE IN UNDERSTANDING the objective BELIEFS “RESISTANCE” MOVERS MOVEABLES IMMOVABLES
  18. 18. #AAB15 HOW  CAN  WE  CREATE   ALIGNMENT?   1)  ACCEPT  UNCERTAINTY   2)  INVOLVE  THE  PEOPLE   3)  USE  FEEDBACK-­‐DRIVEN   APPROACHES Guide
  19. 19. CANVASES  HELP  CREATE  ORGANIZATIONAL  ALIGNMENT FRAGMENTATION - Unclear vision for change - Lack of awareness - Lack of urgency REINFORCEMENT - Clear vision - Quick wins celebrated - Autonomy, engagement - create big visible room - create team/ department canvases - organize lean coffee sessions - marketing! (make posters and stuff!) ACTIONS ALIGNED FRAGMENTEDFRAGMENTED - weekly lean coffee - executive sponsored lean coffee - monthly retrospectives - refresh strategy canvas - celebrate wins! - review progress ONGOING  ACTIONS - Leverage internal networks - Build understanding - Encourage honest, open dialogue ALIGNMENT   MOVERS MOVEABLES MOVEABLES IMMOVEABLES TIME
  20. 20. #AAB15 AND  NOW…
  21. 21. April  Jefferson Agile  Coach,  Consultant,  Wife,  Mom  
 &  Lego  Enthusiast  with  Big  Hair
  22. 22. University  of  Michigan  Medical   School   Information  Services   Department   Data  Management  Teams   Implementation
  23. 23. WHY  DID  I  RECOMMEND  CANVASES for University of Michigan Medical School
  24. 24. Failed  Agile   Adoptions
  25. 25. Culture  of   Blame
  26. 26. Management   Goals  Unclear
  27. 27. Work  Not   Visible  By  Team
  28. 28. Not  Delivering
  29. 29. Change  Dictated
  30. 30. SETTING  THE  STAGE
  31. 31. Removing   Blame
  32. 32. Solution   Focused
  33. 33. Culture  Change
  34. 34. SOCIALIZATION  &  INCLUSION
  35. 35. Why  Change
  36. 36. Learning  &   Discovery
  37. 37. Invite  Dialogue
  38. 38. Participant  Not   Observer
  39. 39. DISCOVERY  &  TRANSPARENCY
  40. 40. What’s  Really   Going  On
  41. 41. Most  Valuable   Change
  42. 42. Set  Expectations
  43. 43. Urgency  for   Change
  44. 44. Changes  Being   Made
  45. 45. ALIGNMENT  &  OWNERSHIP
  46. 46. Shared  Change
  47. 47. Partnering
  48. 48. Buy-­‐In
  49. 49. Invested
  50. 50. ORGANIC  CHANGE
  51. 51. Change   Introduced  By   Team
  52. 52. Change   Requested  By   Team
  53. 53. Change
 Self-­‐Managed
  54. 54. REVIEW
  55. 55. Engage  with   Canvas  Often
  56. 56. Move  Things   Based  on   Observations
  57. 57. Review   Biweekly  with   Management
  58. 58. Review  Monthly   with  Teams
  59. 59. Discuss  if   Adopted
  60. 60. Adopted  =  Done  =  Win
  61. 61. LESSONS  LEARNED
  62. 62. Having  canvases  doesn’t   mean  there  is  alignment  for   your  change  just  like  having  a   standup  doesn’t  make  you   agile.
  63. 63. Inform  Early   About  Change
  64. 64. Prep  Culture   Change
  65. 65. Create  Strategy   Canvas  In  Open   Space
  66. 66. Formerly   Introduce  to   Teams
  67. 67. Don’t  Skip  Team   Canvases
  68. 68. Review   Regularly
  69. 69. Document  Wins   Often
  70. 70. Special  thanks  to  any   agilest  who  created   memes  used  in  this   presentation!
  71. 71. @_AprilJefferson
 
 CuriousAgility.blogspot.com
  72. 72. #AAB15 THE  CANVAS  DOESN’T   MATTER   BUT  THE   CONVERSATIONS  DO
  73. 73. #AAB15 CHANGE  MANAGEMENT  SAFARI! Make your canvases visible, stop using status reports and GO TALK TO PEOPLE!
  74. 74. #goat14 LEAN  CHANGE  MANAGEMENT @jasonlittle @_apriljefferson Jason’s Blog: http://leanchange.org or http://agilecoach.ca April’s Blog: http://curiousagility.blogspot.ca/
  75. 75. #AAB15 HANDOUTS http://leanchange.org/resources
  76. 76. #AAB15 ORGANIZATIONAL CHANGE CANVAS
  77. 77. #AAB15 TEAM VISION STRONG SUPPORT WHAT IS WORKING AGAINST THE CHANGE?WHAT IS SUPPORTING THE CHANGE? SEVERE BLOCK OPTIONS PREPARE INTRODUCE REVIEW COST VALUE Where does the team want to be in 6 months? A year? what help does the team need to contribute to this vision? WHAT’S OUR PLAN? WHAT HELP DO WE NEED? Experiments we can do to contribute to the overall change strategy Experiments being planned Experiments in progress Experiments being reviewed against expected outcomes TEAM/DEPARTMENT  TACTICAL  EXECUTION  CANVAS
  78. 78. #AAB15
  79. 79. #AAB15 MOVERS Don’t need to be motivated Will become your change champions May need to develop skills MOVEABLES Might need to be motivated Might need to be re-assured Want to see quick wins first IMMOVEABLES Will blame everything for any failure! May be disruptive Can end up as strong supporters Want to see their own tribe doing the change

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