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I.T. and the Social Good


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I gave this talk to the South Carolina IT Director's Association in Columbia, SC, on Sept. 14, 2009.

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I.T. and the Social Good

  1. IT and the Social Good How to Better Serve the Public for Less Abbie Lundberg, Lundberg Media Former Editor in Chief, CIO Magazine [email_address]
  3. Wall St. Journal, Sept. 4, 2009
  4. Wall St. Journal, Sept. 4, 2009
  5. “ It’s likely that we're facing a near permanent reduction in state tax revenues that will require us to reduce the size and scope of our state governments. And the time to prepare for this new reality is already at hand.”
  6. Lower Lower Rethink IT Costs Agency Costs Government Photo by Jenny Downing Photo by Lauren Griffiths SopieMuc Photo by Jeff Kubina
  7. Lower the Cost of I.T. Photo by Jenny Downing
  8. Attack fixed costs Photo by Matti Mattila
  9. Low cost of entry Variable capacity Data and application portability … but also data protection risk Cloud Computing hardware software platform Photo by Jenny Downing
  10. Cloud from the Inside Out Photo by Jenny Downing
  12. North Carolina Software as a Service Photo by Massimo Strazzeri
  13. Lighting the Way to the Cloud Photo by Jenny Downing
  15. Google Enterprise, State & Local Govt. <ul><li>District of Columbia </li></ul><ul><li>Los Angeles (announced) </li></ul><ul><li>Alabama Department of Homeland Security </li></ul><ul><li>California Department of Transportation </li></ul><ul><li>City of Hayward </li></ul><ul><li>City of London (Canada) </li></ul><ul><li>County of Fresno </li></ul><ul><li>County of Westchester </li></ul><ul><li> </li></ul><ul><li>Los Angeles County Metropolitan Transportation Authority </li></ul><ul><li>Minneapolis Public Schools </li></ul><ul><li>NIC (State of Arkansas, Hawaii, Indiana, Kansas, Kentucky, Tennessee and Virginia) </li></ul><ul><li>San Bernardino County </li></ul><ul><li>Westchester County </li></ul>Photo by Jenny Downing
  16. The government should adopt Web-based and free technologies over proprietary ones wherever possible to reduce government spending on long-term maintenance and consulting contracts. - Aneesh Chopra
  17. Lower Agency Costs Photo by Lauren Griffiths
  27. McKinsey: 3 Obstacles to Gov 2.0 <ul><li>Ineffective, overly complex governance </li></ul><ul><li>Lack of Web capabilities and skills </li></ul><ul><li>Reluctance to allow user participation in the creation of applications and content </li></ul>Source: “E-government 2.0,” McKinsey Quarterly, July 2009
  28. A Call for Better Governance <ul><li>Business ownership </li></ul><ul><li>Centralized </li></ul><ul><li>Accountable </li></ul><ul><li>Clear goals & objectives </li></ul><ul><li>Metrics </li></ul>
  29. Invest in Web Capabilities <ul><li>State should build & share small team of skilled web specialists </li></ul><ul><ul><li>Usability/navigation </li></ul></ul><ul><ul><li>Information architecture </li></ul></ul><ul><ul><li>Online metrics, marketing & SEO </li></ul></ul><ul><ul><li>Agile development </li></ul></ul>
  31. stats <ul><li>64% of eligible Utah drivers renew drivers' licenses online, versus 31% by mail and 4% at a DMV office </li></ul><ul><li>71% of hunting and fishing licenses are purchased online. </li></ul><ul><li>67% of criminal background checks are performed electronically. </li></ul><ul><li>83% of vehicle identification number validations performed by law enforcement agencies are done online. </li></ul><ul><li>54% of birth, marriage, divorce and death certificates are ordered via the Web. </li></ul><ul><li>78% of adoption and foster parent applications are submitted electronically. </li></ul><ul><li>88% of business registration renewals are done online. </li></ul>Source: Government Technology, Sept. 2008
  32. &quot;It's not about just putting a bunch of stuff online. You really need to work with the business agencies to determine what you're trying to accomplish. If the business really drives the process and sees value in providing a service, then you get a much better adoption rate.&quot; - Utah CIO Steve Fletcher Source: Government Technology, Sept. 2008
  33. Gov 2.0 Photo by Jeff Kubina
  34. Photo by Jeff Kubina “ We will work together to establish a system of transparency, public participation , and collaboration . ” - Barack Obama, January 2009
  35. “ Data is powerful. It informs and creates opportunities. It promotes transparency and helps to ensure accountability. Yet, it is a challenge to collect, organize and communicate the vast stores of data maintained across the government.” -Viveck Kundra
  36. Photo by Jeff Kubina <ul><li>Two Models of Government </li></ul><ul><li>Vending Machine </li></ul><ul><li>Participative, Collaborative </li></ul><ul><li>Government as Platform </li></ul>
  37. Social Media’s Brave New World
  38. Are we good enough? Photo by Jeff Kubina
  39. IT’s Role <ul><li>Engage with agency colleagues </li></ul><ul><li>Stop duplicating efforts </li></ul><ul><li>Leverage your collective strength </li></ul><ul><li>Fight the FUD </li></ul><ul><li>Move from control to empowerment </li></ul><ul><li>Do cost/benefit analysis </li></ul><ul><li>Measure usage, savings </li></ul>
  40. Resources
  46. Thank You [email_address]