2018 10-23 2A - Digital Transformation in a nutshell - Chang Ming Man

1. aOS Kuala Lumpur 2018
12 Microsoft MVPs, 14 International Speakers, 18 Sessions
Brought to you by:
aOS Kuala Lumpur 2018
An Independent Community Event to Learn About Azure, Office 365 & SharePoint

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Digital Transformation in a
nutshell
Ming Man Chan
http://chanmingman.wordpress.com
Data Platform MVP

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SharePoint
SharePoint
On-premise
SharePoint
Online
SharePoint
2016 Empty
Project
SharePoint
2016 Visual
Web Part
SharePoint
2016 Import
Solution
Project
SharePoint
2016 Import
Reusable 2010
Workflow
SharePoint
Add-ins
SharePoint
Hosted
Provider
Hosted
ASP.NET
Web Form
ASP.NET
MVC
CSOM
JSOM
Visual
Studio
SharePoint
Desginer
InfoPath
“Napa” Office 365
Development Tools
Office 365 Development concept

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Take away
• What is digital transformation
• Pillars of Digital Transformation
• Steps to Success Digital Transformation
• Impacts of Digital Transformation
• Pick and choose from the pillars to build your digit
transformation framework

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What is not digital transformation

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What is digital transformation?
• Digital transformation is the integration of digital technology into all
areas of a business, fundamentally changing how you operate and
deliver value to customers. It's also a cultural change that requires
organizations to continually challenge the status quo, experiment,
and get comfortable with failure.

7. Digital Transformation (DX)
Europe
OUTCOMES OF DIGITAL
TRANSFORMATION
“European organizations have high
expectations for the outcome of
digital transformation: more than
50% of respondents believe that
DX will be highly valuable in
delivering on multiple business
outcomes.”
Source:IDC's2016EuropeanDigitalTransformationSurvey,n=308

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Data
+
intelligence
Optimize
operations
Transform
products
Engage
customers
Empower
employees
Pillars of Digital Transformation

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Data +
intelligence
Optimize
operations
Transform
products
Engage
customers
Empower
employees
Digital feedback loop

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Data +
intelligence
Optimize
operations
Transform
products
Engage
customers
Empower
employees
Digital feedback loop

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Optimize
operations
Transform
products
Engage
customers
Data
Capture digital signal across business
2
Intelligence
Connect and synthesize data
Action
Improve business outcomes
Digital feedback loop
Empower
employees
Data
Data +
intelligence

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Engage
customers
+
ence

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Task based
One size fits all
Reactive
Ongoing relationships
Personalized engagement
Proactive service
Single channel Omni-channel
Engage customers

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ROADMAP FOR CUSTOMER ENGAGEMENT

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Proactively
Service
Engage customers
Dynamics 365 | Office 365 | Azure ML | Azure Cognitive Services | Azure IoT | Power platform | Bing | LinkedIn | Adobe
Personalize
engagement
Build
relationship
Close
opportunity
Target
prospects
+
ence

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Empower
employees+
ence

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Lack of qualified applicants Landing quality hires
Opaque workforce 360 view of talent
Underutilized training
Disengaged workforce
Personalized learning and development
Inclusive culture and teams
Empower employees

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ROADMAP FOR EMPOWERING EMPLOYEES

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Pillars of Digital Transformation
• EMPOWERING EMPLOYEES

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Optimize
operations+
ence

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Siloed processes Connected operations
Manual processes Purpose – built experiences
Wasted resources
Point in time planning
Optimized production
Continuous Intelligent planning
Optimize operations

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ROADMAP FOR OPTIMIZING OPERATIONS

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Pillars of Digital Transformation
• OPTIMIZING OPERATIONS

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Transform
products
+
ence

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Transactional data Real-time intelligence
Disconnected products Continuous connections
One size fits all Personalized solutions
Legacy business models Anything as a service
Transform products

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ROADMAP FOR TRANSFORMING PRODUCTS

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Pillars of Digital Transformation
• TRANSFORMING PRODUCTS

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Impact of Digital Transformation
First, how can one define digital transformation?
Second, we will discuss in terms of:
•The Good
•The Bad
•The Ugly
Naveen Sharma 2015 32

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Impact of Digital Transformation
The Good:
• Collaboration
• Communication
• Platform/Mobility
• Personalisation
• Information (Digital rights management -> Information Rights Management (embedding into
documents)).
• Analytics
• 3D Printing
• Internet of Things – e.g. Machine to machine (M2M) – Big Data - volume, variety, and
velocity (e.g. from sensors, devices, third parties, web applications, and social media and alerts/early warning/maintenance
notification).
Naveen Sharma 2015 33

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Impact of Digital Transformation
The Good:
• Ease of access to services;
• Cloud, Big data (e.g. research, BI and marketing);
• Video Collaboration/virtual rooms;
• Flexibility: Just-in-Time learning and online courses;
• Location identifiers – can provide just in time data or
assistance;
Naveen Sharma 2015 34

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Impact of Digital Transformation
The Bad:
•Anti-social;
•Information overload;
•Loss of good analytical skills faster than
providing alternatives;
•Privacy and security implications (e.g.
geo-location tracking, web page visits)
Naveen Sharma 2015 35

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Impact of Digital Transformation
The Ugly:
• e-Waste (both devices and batteries – even wireless mouse,
keyboards all have batteries). Global E-waste Monitor 2014 and compiled by the United
Nations University, last year an estimated 41.8 million metric tons of e-waste was discarded throughout the world.
(Source: Dr Sunil Herat, Academic Staff, Griffith School of Engineering, Griffith University)
• In this day and age many in the world still have inequitable
access to basic communications and internet  next slide
Naveen Sharma 2015 36

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Global Internet Availability
https://en.wikipedia.org/wiki/List_of_countries_by_number_of_Internet_users

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Digital Transformation in a nutshell
• Digital transformation is led from the top
• People – Processes – Technologies
• Culture change
• Business/IT relationship is key

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THANK YOU !
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THANK YOU !
Please give us your feedback 
Rate each session with our
aOSKL 2018 Apps