aOS Monaco 2019 - B5 - The good, the bad and the unexpected - a BOT story - Kris van der Mast

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aOS Monaco
26/09/2019
The good, the bad
and the unexpected -
a BOT story
Kris van der Mast

aOS Monaco
26/09/2019
MERCI à nos
sponsors

Kris van der Mast @KrisvanderMast
VaHa bvba
www.cloudbrew.be
13-14 December 2019
www.azug.be
www.krisvandermast.com

Bots vs Me
September 2016
8 in production – 1st in April 2017
34 in test
Created a multitenant bot platform and follow up + test platform

Goal
• Where we came from
• Where we are now
• How we solved things along the way – our history

Overpromised
https://www.space.com/42511-hal-9000-inspired-ai-test-simulation.html

Underdelivering
How much is 1 + 1?
I have no idea

Bots 2.0
Underpromise
Overdeliver
https://www.forbes.com/sites/forbestechcouncil/2018/07/30/bots-2-0-after-three-years-of-overpromising-and-underdelivering-whats-next/#30bca16a667d

Lifecycle of a bot
Plan Build Test Publish Connect Evaluate

Picture: https://victoriawhang.com/cf-chatbot/

Plan
This is a language
‫لغة‬ ‫هذه‬
這是一種語言

Lifecycle of a bot
Plan Build Test Publish Connect Evaluate
Emulator
Application
Insights
Conversation
Transcripts
DevOps Tools
Azure
BYO Web Host
WebChat
Cortana
Skype, FB
+
Custom
(DirectLine)
Application
Insights
LUIS
Suggestions

Build - strategy
This is a language
‫لغة‬ ‫هذه‬
這是一種語言
BOT_EN
BOT_AR
BOT_CN

Build – strategy 2
This is a language
‫لغة‬ ‫هذه‬
這是一種語言
BOT_EN
Language detection
Translation to EN

UX
1. Have a welcome message
2. Failure message
3. Response buttons
4. Rating buttons
5. Typing indicator
6. Avatars

Lifecycle of a bot
Plan Build Test Publish Connect Evaluate
Author Dialogs
Design Cards
Visualize
Bot Builder SDK
Cognitive Services
Getting Started
Templates
Emulator
Application
Insights
Conversation
Transcripts
DevOps Tools
Azure
BYO Web Host
WebChat
Cortana
Skype, FB
+
Custom
(DirectLine)
Application
Insights
LUIS
Suggestions
Custom logging

Bot Framework 4
https://docs.microsoft.com/en-us/azure/bot-service/?view=azure-bot-
service-4.0
https://github.com/Microsoft/BotBuilder-Samples

32
MERCI POUR VOTRE ATTENTION
Photo by Kit Suman on Unsplash

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aOS Monaco 2019 - B5 - The good, the bad and the unexpected - a BOT story - Kris van der Mast

1. 1 aOS Monaco 26/09/2019 The good, the bad and the unexpected - a BOT story Kris van der Mast

2. aOS Monaco 26/09/2019 MERCI à nos sponsors

3. Kris van der Mast @KrisvanderMast VaHa bvba www.cloudbrew.be 13-14 December 2019 www.azug.be www.krisvandermast.com

4. Bots vs Me September 2016 8 in production – 1st in April 2017 34 in test Created a multitenant bot platform and follow up + test platform

5. Goal • Where we came from • Where we are now • How we solved things along the way – our history

6. Overpromised https://www.space.com/42511-hal-9000-inspired-ai-test-simulation.html

7. Underdelivering How much is 1 + 1? I have no idea

8. Bots 2.0 Underpromise Overdeliver https://www.forbes.com/sites/forbestechcouncil/2018/07/30/bots-2-0-after-three-years-of-overpromising-and-underdelivering-whats-next/#30bca16a667d

10. SD Worx 10

11. Lifecycle of a bot Plan Build Test Publish Connect Evaluate

12. Picture: https://victoriawhang.com/cf-chatbot/

13. Plan This is a language ‫لغة‬ ‫هذه‬ 這是一種語言

14. Plan

15. Chatdown Demo

16. Lifecycle of a bot Plan Build Test Publish Connect Evaluate Emulator Application Insights Conversation Transcripts DevOps Tools Azure BYO Web Host WebChat Cortana Skype, FB + Custom (DirectLine) Application Insights LUIS Suggestions

17. Build - strategy This is a language ‫لغة‬ ‫هذه‬ 這是一種語言 BOT_EN BOT_AR BOT_CN

18. Build – strategy 2 This is a language ‫لغة‬ ‫هذه‬ 這是一種語言 BOT_EN Language detection Translation to EN

19. Build

20. Build - emoji emoji_t-rex U1F996

21. UX 1. Have a welcome message 2. Failure message 3. Response buttons 4. Rating buttons 5. Typing indicator 6. Avatars

22. Adaptive cards www.adaptivecards.io

23.

24. Adaptive cards www.adaptivecards.io

25. Lifecycle of a bot Plan Build Test Publish Connect Evaluate Author Dialogs Design Cards Visualize Bot Builder SDK Cognitive Services Getting Started Templates Emulator Application Insights Conversation Transcripts DevOps Tools Azure BYO Web Host WebChat Cortana Skype, FB + Custom (DirectLine) Application Insights LUIS Suggestions Custom logging

26. Bot Framework 4 https://docs.microsoft.com/en-us/azure/bot-service/?view=azure-bot- service-4.0 https://github.com/Microsoft/BotBuilder-Samples

27. QA @KrisvanderMast kris@azug.be

28. 32 MERCI POUR VOTRE ATTENTION Photo by Kit Suman on Unsplash

aOS Monaco 2019 - B5 - The good, the bad and the unexpected - a BOT story - Kris van der Mast

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