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3 Keys to Success from MetLife’s HCM Cloud, Payroll & Analytics Go-Live with IBM Services

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How does one of the world's largest global providers of insurance, with 90 million customers in over 60 countries embark on their Cloud journey? In January, MetLife went live with Oracle HCM Cloud, Payroll, Cloud Workforce Comp and Oracle Analytics Cloud in a “Big Bang” implementation touching over 57,000 employees across 45 countries in 6 languages. This 2-year transformational project took MetLife from an outdated legacy system, heavily customized and data latency to an agile, scalable and flexible Cloud solution. Learn the 3 keys to success adopted by IBM and MetLife during this remarkable journey to the Cloud.

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3 Keys to Success from MetLife’s HCM Cloud, Payroll & Analytics Go-Live with IBM Services

  1. 1. Oracle Modern Business Experience 2019 James Dwyer, SVP HR Operations, MetLife Eugene Chen, Vice President Corporate Systems, MetLife Raj Katriyar, Vice President & Partner, IBM March 21st 2019
  2. 2. What we will share today Oracle Modern Business Experience 2019 • The story so far • MetLife in the world • Journey to “The Oracle HCM Cloud” • Key to Success Raj Katriyar VP & Partner, IBM James Dwyer SVP HR Operations, MetLife • Value Realized • Lessons Learned Eugene Chen VP Corporate Systems, MetLife TBD
  3. 3. The story so far How does one of the world's largest global providers of insurance, with 90 million customers in over 60 countries embark on their Cloud journey? Learn the 3 keys to success adopted by IBM and MetLife during this remarkable journey to the Cloud. Oracle Modern Business Experience 2019 Oracle HCM Cloud Cloud Workforce Compensation Oracle Analytics Cloud Big Bang 57,000+ employees 45 countries 6 languages
  4. 4. MetLife in the World Founded in 1868, MetLife, through its subsidiaries and affiliates, is a global provider of life insurance, annuities, employee benefits and asset management. Serving approximately 100 million customers and more than 90 of the FORTUNE 100® as clients, MetLife has operations in nearly 60 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East. Oracle Modern Business Experience 2019 ~58,000employees 150 yearsof operation 40th on the 2016 Fortune 500® list 48th on the 2016 Forbes Global 2000SM ranking of the world’s largest public companies Leading market positions in over 20countries Employee benefit operations in 40+countries
  5. 5. 5 Transitioning from domestic to global to borderless solutions Mid 90’s 2002 2007 mid 2012 YE 2013 2017 2018 Initial PS Deployment US Only Heavily Customized Upgrade 7x US Only Heavily Customized Upgrade 8.3 US Centric Limited International Heavily Customized Upgrade 9.1 Global Leaning 16 countries Some Reduction in Customizations 18 months 18 months 18 months 18 months 9.1 Global 69K Employees 48 Countries 10 Languages ~ 15K Legacy Customizations 18 months Acquisition of ALICO from AIG Oracle Cloud All Countries All Employees Green Field Approach to Processes Eliminate Customizations Break Upgrade Cycle
  6. 6. Journey to “The Oracle HCM Cloud” - Scope Oracle Modern Business Experience 2019
  7. 7. Journey to “The Oracle HCM Cloud” – Business Drivers Cost • Reduced customizations resulting in reduced cost • Alignment with MetLife Cloud Strategy enabled managing cost ownership Innovation • Highly integrated HR reporting solutions • Decrease time to market for new features and functionality • Create a seamless global digital HR experience Oracle Modern Business Experience 2019 Security • Enhanced Data Security • Security compliance
  8. 8. Journey to “The Oracle HCM Cloud” – Project Timeline Oracle Modern Business Experience 2019 Q2 2016 •HCM Cloud V/s PeopleSoft 9 Impact Assessment Q4 2016 •Oracle HCM Cloud Journey begins •Iteration-0 (Global System Architectur e) Q1 2017 •Iteration - 1(Detailed Global Design) Q2 2017 •Iteration-2 (Regional Focus & End to End Processes) Q3 2017 •Iteration-3 (Review Configured System & close open design items) Q4 2017 •Data Conversio n for SIT1 prep •Configurati on & Data Validation •Complete SIT1 Q1 2018 •Data Conversion for SIT2 prep •Complete SIT2 •Scheduling Jobs and Integrations Q2 2018 •Data Conversio n for UAT1 prep •Complete UAT1 •Payroll Parallel Testing 1&2 complete Q3 2018 •Data Conversion for UAT2 prep •Complete UAT2 •Payroll Parallel Testing 3,4 & 5 complete •Mock cut-over Q4 2018 •Final validation & Sign-off •Cut-over Jan 1 2019 – Go-Live Q1 2019 •Hypercare
  9. 9. Keys to Success Partnership Agile Methodology Innovation Oracle Modern Business Experience 2019
  10. 10. Partnership Oracle Modern Business Experience 2019 IBM • Successful delivery track record in large complex • Oracle HCM projects • Unique advantages of IBM Onsite team leads • Strong Global Team over 90% has prior MetLife System Knowledge and Oracle Cloud certified/experiences • Cloud Implementation Methodology and • Abundance of reusable tolls relevant to MetLife • Lessons learnt from other Oracle HCM Engagements MetLife • MetLife’s is focus on leaner, more responsive and cost effective systems and processes • Strong Executive sponsorship and governance across program • Seamless Collaboration with IBM at module, program and executive level • Commitment to transform domestics to global to borderless solutions Oracle • Oracle provide access to Oracle CoE who provided enhanced product support and access to developers, as needed • Oracle provided timely responses for SR’s • Ensured that the applications were sized as per MetLife’s requirement for optimum performance • Provided SME support where needed and shared best practices
  11. 11. Agile Methodology Several Sprints were conducted for Configurations, HR, Benefits, T&L, Payroll, Absence and more… • Iterative sprints provided an early view to the end product • Business stakeholder buy-in facilitated process optimization • Identified risks early • Accelerated delivery • Enabled easy knowledge transfer • HR system for 58k employees working across 40 countries • Benefits System to run US Benefits for 18k employees • Time & Labor and attendance tracking system for approximately 4k users • Testing cycle after each sprint, in addition to SIT and UAT • 5 Payroll parallel reconciliations to validate US Payroll for 18k employees Oracle Modern Business Experience 2019
  12. 12. Innovation Oracle Modern Business Experience 2019 ConversionEngine • A single custom conversion engine built to extract MetLife’s legacy data for all in scope modules across regions • Same Conversion engine was used for multiple iterations of data conversion saving time and effort • Custom Diagnostic reports for data integrity validation • Recon reports for validation of data PayrollCompareTool • A tool developed by IBM to accelerate Payroll Parallel Test reconciliation • Saved manual effort by approx 400 man hours. Enabled MetLife to do 5 Payroll Parallel Tests • Gave MetLife the confidence that employees would be paid as expected on new system RapidStartTemplates • Configuration Workbooks • Test Scripts • Process Narratives CustomApps • Built to bridge product gaps and enable integration of Oracle Cloud HCM with other systems
  13. 13. Value Realized • Flexibility in cost management • Seamless and intuitive Employee Experience • High Self-Service adoption • Significant reduction in Level 1 calls • Better Employee Engagement • Fully integrated compensation planning • Accurate and more compliant payroll Oracle Modern Business Experience 2019
  14. 14. Lessons Learned Opportunity • To reduce some of the off cycle payroll processing in the Oracle Cloud HCM system by evaluating the regular payments • Work with vendors to get inbound files earlier Commitment • Executive sponsorship and commitment • MetLife • IBM • Oracle • Backfilling project team during peak times Planning • Plan for Upgrades and Patches • Plan for unexpected delays/issues (e.g. Data Privacy Regulations) Adoption • Adopt new functionality and look for changes • Leverage Robotic Process Automation technology (e.g. Automation Anywhere) to support process and data management Training • Employees not updating their personal payment methods completely e.g not providing the account or routing number, not selecting the account that belongs to the priority, etc causing errors • More extensive training to Service Delivery Teams in core areas of Payroll & Employee Self Service Oracle Modern Business Experience 2019

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