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CONFLICT
1. What is conflict?
2. Examples of conflict?
3. Background(history)?
4. Types of conflict?
5. Sources/causes of conflict?
6. Outcomes of conflict?
7. Management of conflict?
Definition of conflict (disaccord, discord,
discordance, discordancy, disharmony, dissension).
 competitive or opposing action of incompatibles : antagonistic state
or action (as of divergent ideas, interests, or persons) may it called a
conflict of principles.
mental struggle resulting from incompatible or opposing needs,
drives, wishes, or external or internal demands, it is also known as
His conscience was in conflict with his duty.
the opposition of persons or forces that gives rise to the dramatic
action in a drama or fiction it is also known as The conflict in the
play is between the king and the archbishop.
To be different, opposed, or contradictory : to fail to be in agreement
or accord(His statement conflicts with the facts.)
Examples
The word “conflict” tends to generate images of anger, fighting, and other
ugly thoughts that leave people bruised and beaten.
Structure Conflicts: These happen because of something the participants
can't control. An example is spouses who work different shifts and therefor
don't see each other very often. This can lead to tension and ultimately
conflict.
Values Conflict: Sometimes people will have a conflict because they have a
fundamental disagreement on fundamental values. For example, some
people may value hard work above all else, while another person thinks it's
wrong to waste your life on backbreaking labor.
Resources Conflicts: This is when two people fight because they both want
something, but there aren't enough resources for both of them to satisfy their
desires. The classic example is when people fight over money.
 Personal History Conflicts
Sometimes misdeeds between two individuals can build up
over time, and people eventually become bitter. These pent
up feelings can erupt and lead to conflict. An example would
be a couple who constantly fight over a history of infidelity.
Personality Conflicts : There are cases where two people have totally
incompatible personalities, and they will find each other difficult to tolerate.
These kinds of incompatibilities can lead to conflict, especially if the
people are forced to spend a lot of time together. For example, if you have
one person who loves to talk, and another who hates talking while they
work.
Conflict over Facts: People often have conflicts because they have a
different interpretation of the facts in a situation. An example would be two
religious leaders with different interpretations of a sacred text.
Conflicts in history
There are some examples of conflicts in history..
1. World War I. World War I, an international conflict that in 1914–18
embroiled most of the nations of Europe along with Russia, the United
States, the Middle East, and other regions. ...
2. World War II. ...
3. Crusades. ...
4. Battle of Thermopylae. ...
5. Cuban Revolution. ...
6. Hundred Years' War. ...
7. Punic Wars. ...
8. Pearl Harbor attack.
9. Afghanistan war
10. American civil war
11. Vietnam war
12. French revolution and many more
Background/History
 The first known use of
conflict was in the 15th
century.
 Middle English conflicte,
conflyte means "battle,
struggle, assault," borrowed
from Anglo-French & Latin;
Anglo-French conflykte.
 conflict, borrowed from Latin
conflīctus "striking together,
clash," from conflīgere "to
strike together, bring into
collision, do battle, contend“.
TYPES OF CONFLICT
Explain types
 Internal conflict: occurs on the inside of one person, group, or
character.
 External conflict: can occur between two or more people or groups
and is often the type of conflict which is associated with fighting or
arguing.
 Intrapersonal conflict: occurs within an individual. The
experience takes place in the person’s mind. Hence, it is a type
of conflict that is psychological involving the individual’s thoughts,
values, principles and emotions.
 Interpersonal Conflict: refers to a conflict between two
individuals. This occurs typically due to how people are different
from one another. We have varied personalities which usually
results to incompatible choices and opinions.
Explain types
Intragroup Conflict (inter- organizational group) is a type of conflict
that happens among individuals within a team. The incompatibilities and
misunderstandings among these individuals lead to an intragroup
conflict. It is arises from interpersonal disagreements (e.g. team
members have different personalities which may lead to tension) or
differences in views and ideas (e.g. in a presentation, members of the
team might find the notions presented by the one presiding to be
erroneous due to their differences in opinion).
Intergroup conflict takes place when a misunderstanding arises
among different teams within an organization. For instance, the sales
department of an organization can come in conflict with the customer
support department. This is due to the varied sets of goals and interests
of these different groups. In addition, competition also contributes for
intergroup conflict to arise. There are other factors which fuel this type of
conflict.
Causes of conflicts.
 MAJOR CAUSES.
1. Personality differences
2. Non-compliance with rules and policies
3. Misunderstandings
4. Competition
5. Communication Issues
6. Insufficient Management
7. Bullying and Harassment
8. Perceived Unfairness
9. Negative Communication Can Lead to Employee
Conflict
10.Increased Employee Turnover
Common causes
1. Resources
2. Perceptions
3. Goals
4. Desire for Power
5. Policies
6. Low Stakes Practice
7. lack of common understanding
8. Unclear or unfair expectations
9. Ignorance
10. Lack of trust
11. Lack of collaborative environment
12. Desire for territory
13. Intolerance, greed
14. Perception of injustice
15. Disagreement
Outcomes of conflicts
 NEGATIVE EFFECTS
1. Absentmindedness to other things.
2. Lack of interests to work.
3. Job dissatisfactions
4. Work distresses
5. Estrangements or alienations from others
6. Disappointments
7. Leads to bullying, harassment, or discrimination
8. Diverts energy from more important issues and tasks
9. Polarizes groups so that cooperation is reduced
10. Destroys the morale of people, or reinforces poor self-concepts
POSITIVE EFFECTS
1. Causes people to consider different ideas and alternatives
2. Results in increased participation and more commitment to the
decisions and goals of the group
3. Results in issue clarification and/or reassessment
4. Helps build cohesiveness as people learn more about each other
5. It stimulates individuals to exert more efforts and to work
hard
6. Conflicts that contribute to social changes which ensure
intergroup and interpersonal dynamics remain fresh and
reflective of recent realities and interests, in the sense that
it adds varieties to individual's organizational lives
7. Conflicts serve to discourage premature group decision
making. In the processes of making decisions, this forces
participants to discover the needs and issues when they
are sought.
MANAGEMENT OF CONFLICTS
Analyze the conflict.
Accept conflict.
Separate the person from the problem.
Share your interests.
Be creative, Be specific, Work together.
Establish clear channels of communication.
Be transparent about performance expectations.
Manage time expectations.
Clarify task and role expectations.
Consider Majority Rule.
Conflict-Handling Styles.
Avoidance, Accommodation, Compromise,
Collaboration, Competition.

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CONFLICT.pptx

  • 1. CONFLICT 1. What is conflict? 2. Examples of conflict? 3. Background(history)? 4. Types of conflict? 5. Sources/causes of conflict? 6. Outcomes of conflict? 7. Management of conflict?
  • 2. Definition of conflict (disaccord, discord, discordance, discordancy, disharmony, dissension).  competitive or opposing action of incompatibles : antagonistic state or action (as of divergent ideas, interests, or persons) may it called a conflict of principles. mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands, it is also known as His conscience was in conflict with his duty. the opposition of persons or forces that gives rise to the dramatic action in a drama or fiction it is also known as The conflict in the play is between the king and the archbishop. To be different, opposed, or contradictory : to fail to be in agreement or accord(His statement conflicts with the facts.)
  • 3. Examples The word “conflict” tends to generate images of anger, fighting, and other ugly thoughts that leave people bruised and beaten. Structure Conflicts: These happen because of something the participants can't control. An example is spouses who work different shifts and therefor don't see each other very often. This can lead to tension and ultimately conflict. Values Conflict: Sometimes people will have a conflict because they have a fundamental disagreement on fundamental values. For example, some people may value hard work above all else, while another person thinks it's wrong to waste your life on backbreaking labor. Resources Conflicts: This is when two people fight because they both want something, but there aren't enough resources for both of them to satisfy their desires. The classic example is when people fight over money.
  • 4.  Personal History Conflicts Sometimes misdeeds between two individuals can build up over time, and people eventually become bitter. These pent up feelings can erupt and lead to conflict. An example would be a couple who constantly fight over a history of infidelity. Personality Conflicts : There are cases where two people have totally incompatible personalities, and they will find each other difficult to tolerate. These kinds of incompatibilities can lead to conflict, especially if the people are forced to spend a lot of time together. For example, if you have one person who loves to talk, and another who hates talking while they work. Conflict over Facts: People often have conflicts because they have a different interpretation of the facts in a situation. An example would be two religious leaders with different interpretations of a sacred text.
  • 5. Conflicts in history There are some examples of conflicts in history.. 1. World War I. World War I, an international conflict that in 1914–18 embroiled most of the nations of Europe along with Russia, the United States, the Middle East, and other regions. ... 2. World War II. ... 3. Crusades. ... 4. Battle of Thermopylae. ... 5. Cuban Revolution. ... 6. Hundred Years' War. ... 7. Punic Wars. ... 8. Pearl Harbor attack. 9. Afghanistan war 10. American civil war 11. Vietnam war 12. French revolution and many more
  • 6. Background/History  The first known use of conflict was in the 15th century.  Middle English conflicte, conflyte means "battle, struggle, assault," borrowed from Anglo-French & Latin; Anglo-French conflykte.  conflict, borrowed from Latin conflīctus "striking together, clash," from conflīgere "to strike together, bring into collision, do battle, contend“.
  • 8. Explain types  Internal conflict: occurs on the inside of one person, group, or character.  External conflict: can occur between two or more people or groups and is often the type of conflict which is associated with fighting or arguing.  Intrapersonal conflict: occurs within an individual. The experience takes place in the person’s mind. Hence, it is a type of conflict that is psychological involving the individual’s thoughts, values, principles and emotions.  Interpersonal Conflict: refers to a conflict between two individuals. This occurs typically due to how people are different from one another. We have varied personalities which usually results to incompatible choices and opinions.
  • 9. Explain types Intragroup Conflict (inter- organizational group) is a type of conflict that happens among individuals within a team. The incompatibilities and misunderstandings among these individuals lead to an intragroup conflict. It is arises from interpersonal disagreements (e.g. team members have different personalities which may lead to tension) or differences in views and ideas (e.g. in a presentation, members of the team might find the notions presented by the one presiding to be erroneous due to their differences in opinion). Intergroup conflict takes place when a misunderstanding arises among different teams within an organization. For instance, the sales department of an organization can come in conflict with the customer support department. This is due to the varied sets of goals and interests of these different groups. In addition, competition also contributes for intergroup conflict to arise. There are other factors which fuel this type of conflict.
  • 10. Causes of conflicts.  MAJOR CAUSES. 1. Personality differences 2. Non-compliance with rules and policies 3. Misunderstandings 4. Competition 5. Communication Issues 6. Insufficient Management 7. Bullying and Harassment 8. Perceived Unfairness 9. Negative Communication Can Lead to Employee Conflict 10.Increased Employee Turnover
  • 11. Common causes 1. Resources 2. Perceptions 3. Goals 4. Desire for Power 5. Policies 6. Low Stakes Practice 7. lack of common understanding 8. Unclear or unfair expectations 9. Ignorance 10. Lack of trust 11. Lack of collaborative environment 12. Desire for territory 13. Intolerance, greed 14. Perception of injustice 15. Disagreement
  • 12. Outcomes of conflicts  NEGATIVE EFFECTS 1. Absentmindedness to other things. 2. Lack of interests to work. 3. Job dissatisfactions 4. Work distresses 5. Estrangements or alienations from others 6. Disappointments 7. Leads to bullying, harassment, or discrimination 8. Diverts energy from more important issues and tasks 9. Polarizes groups so that cooperation is reduced 10. Destroys the morale of people, or reinforces poor self-concepts
  • 13. POSITIVE EFFECTS 1. Causes people to consider different ideas and alternatives 2. Results in increased participation and more commitment to the decisions and goals of the group 3. Results in issue clarification and/or reassessment 4. Helps build cohesiveness as people learn more about each other 5. It stimulates individuals to exert more efforts and to work hard 6. Conflicts that contribute to social changes which ensure intergroup and interpersonal dynamics remain fresh and reflective of recent realities and interests, in the sense that it adds varieties to individual's organizational lives 7. Conflicts serve to discourage premature group decision making. In the processes of making decisions, this forces participants to discover the needs and issues when they are sought.
  • 14. MANAGEMENT OF CONFLICTS Analyze the conflict. Accept conflict. Separate the person from the problem. Share your interests. Be creative, Be specific, Work together. Establish clear channels of communication. Be transparent about performance expectations. Manage time expectations. Clarify task and role expectations. Consider Majority Rule. Conflict-Handling Styles. Avoidance, Accommodation, Compromise, Collaboration, Competition.